Clinic Quality Improvement Collaborative Project Manager

Grade 25

Salary: $92,055 - $111,115

The Research Foundation for Mental Hygiene, Inc. is seeking qualified candidates for a full-time Project Manager, Grade 25, to support statewide public mental health quality improvement initiatives with the New York State Office of Mental Health's Office of Population Health and Evaluation (OPHE) Team. OPHE's Implementation Team facilitates several statewide quality improvement projects and clinical implementation efforts, including provision of training, technical assistance, and evaluation at programs such as outpatient mental health clinics, hospitals, and care management agencies.

The Project Manager will coordinate a Quality Improvement Collaborative (QIC) for A31 outpatient mental health clinics focused on increasing access to clinic treatment, including reduced client waitlists and wait-times. Working with 345 participating hospital-affiliated and community-based clinics licensed by the Office of Mental Health, the QIC's goal is to improve clinic capacity to serve new clients by implementing step-down approaches and increasing group work. This position will manage all aspects of project, including provider engagement, developing and organizing project materials and slides, facilitating individual and group calls, providing technical assistance, and evaluating program impact via data collection and analysis. The position requires a highly organized, self-motivated team player with excellent communication, analytical, writing and training skills, who relates well to a diverse group of providers, including senior executives, medical directors, clinicians, and administrators in organizations that deliver mental health services.

OPHE's Implementation Team also supports the Psychiatric Services and Clinical Knowledge Enhancement System (PSYCKES). PSYCKES is a web-based application designed to support quality improvement and clinical decision making and is currently in use by health care provider agencies in New York State as well as state agencies, county governments, health homes and managed care organizations.

This position will report to the Implementation Director within the Office of Population Health and Evaluation. This position will supervise junior staff who will support project activities.

Duties and Responsibilities:

• Manage a large-scale statewide quality improvement initiative
• Maintain participation tracking spreadsheets
• Conduct both group and individual participating clinic outreach to support project engagement
• Implement strategies to engage participating programs and to improve project performance
• Provide consultation and technical assistance to participating programs
• Develop clinical tools and training webinars for participating programs
• Participate in developing communication and outreach strategies and materials for clinicians, consumers, and other stakeholders
• Develop and implement tools and procedures to monitor project progress and evaluate impact
• Participate in evaluation activities, including site visits to high performing and low performing clinics, focus groups, and the production of documents which disseminate evaluation findings in the forms of presentations, management information reports, and scientific journals
• Participate in application development meetings to refine and enhance the PSYCKES application based on user feedback
• Excellent written and verbal communication, demonstrated through experience presenting and facilitating meetings with large and diverse audiences
• Able to develop PowerPoint presentations and use Excel for basic tracking and data analysis.

Minimum Qualifications:

• Doctorate and two years of experience in an appropriate field, or
• Master's degree and three years of experience. in an appropriate field preference: Public health, social sciences, services research, or a clinical degree.

Preferred Qualifications:

• Two or more years of experience engaging mental health providers to facilitate programmatic change and quality improvement implementation;
• Two or more years of experience in bringing large-scale complicated projects with multiple stakeholders to fruition;
• Fluency in conveying complicated regulatory mandates and clinical best practices in an understandable and accurate manner;
• One year experience teaching and/or consulting related to the health and public health fields; health information technology implementation; experience managing a learning collaborative or large-scale multi-site project; working in teams; experience with developing and/or implementing evidence-based practices; experience with scientific / clinical literature reviews; experience with supervising other staff.

Location: 330 Fifth Ave, 13th Floor, New York, New York 10001

Please note: This position does not provide relocation assistance, and a cover letter and resume are required.

To apply: Submit an application with cover letter and resume through our website http://corporate.rfmh.org Click on Employment Opportunities. Only applications submitted through the RFMH website will be accepted.

Please note only applications submitted through our website will be considered.

The Mission of the Research Foundation for Mental Hygiene, Inc. (RFMH) is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. RFMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, RFMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring that RFMH is a diverse and inclusive workplace where all employees' unique attributes and skills are valued and utilized to support the mission of the Agency. RFMH is an equal opportunity/affirmative action employer.

The Research Foundation is a private not-for-profit corporation and is not an agency or instrumentality of the State of New York. Employees of the Research Foundation are not state employees, do not participate in any state retirement system, and do not receive state fringe benefits. Excellent Benefits Package. Employer/Minority/Women/Disabled/Veteran Employer. VEVRAA 41 CFR 60-300.5(a) compliant.