Description A growing organization is seeking an IT Systems Analyst to provide hands-on, Tier 1 support across a dynamic end-user environment. This role is ideal for a self-starter who thrives in a fast-paced setting, supporting a mix of Mac and PC users while helping drive onboarding, troubleshooting, and day-to-day IT operations. Key Responsibilities Provide Tier 1 support for hardware, software, mobile devices (iOS), and network-related issues Troubleshoot and resolve high-volume tickets across Windows, Mac OS, and Microsoft 365 environments Support new permanent onboarding, including account setup and equipment provisioning Manage user accounts in Active Directory and assist with offboarding processes Perform software installations, system updates, and routine maintenance Maintain IT inventory and documentation Deliver basic end-user training and create support materials Escalate complex issues to senior IT staff as needed Requirements Qualifications 2+ years of IT support or help desk experience Strong experience with Microsoft 365 (Outlook, Teams, SharePoint, etc.) Familiarity with Windows 11, Mac OS, Active Directory, and mobile device support Experience with ticketing systems and troubleshooting peripherals (printers, VoIP, etc.) Strong communication and organizational skills Additional Details Hybrid work environment (4 days onsite) Light travel required Opportunity for growth within a collaborative IT team Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .