**JOB SUMMARY** Creates customer driven workload for the warehouse team. Coordinates with Customer and Neovia leadership team to ensure work is released on schedule. Manages spreadsheets to ensure accurate reporting. Handles full life cycle of workload waves. **JOB RESPONSIBILITIES** + Communicates daily with the Client and Vendors regarding workload priorities + Pulls data from querying multiple sources + Delivers timely responses to customer requests + Monitors and maintains available work to ensure Operations can meet KPIs and SLA + Proactively coordinates and communicates any workload needs that deviate from plan + Escalates, where appropriate, any issues/areas needing attention to support Operations + Continually monitors workload waves progress throughout the shifts + Other duties as assigned **QUALIFICATIONS** + High School Diploma + 3+ years Warehouse or Distribution Center experience + AS400 and SAP experience + Customer service experience **PHYSICAL REQUIREMENTS** + Work requires some muscular exertion and/or physical strain such as standing for long periods of time, recurring bending, lifting, or lowering of items weighing up to 25 pounds. **ADDITIONAL INFO** On-site role \#LI-DNP 109IND Neovia is committed to the principles of equal employment opportunity, inclusion, and respect. Neovia does not tolerate unlawful discrimination against anyone - employees, customers, business partners, or others - on the basis of race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, marital status, military service, or any other status protected by the laws and regulations in the locations where we operate.