Director of Enterprise Solutions and Experience Salt Lake City, UT Job Type Full-time Description The Director of Enterprise Solutions and Experience is a strategic leader responsible for driving the design, development, and delivery of enterprise-wide digital solutions that enhance internal operations and elevate customer and employee experiences. Reporting to the VP of Digital, this role will lead cross-functional teams to align technology initiatives with business goals, ensuring seamless integration, scalability, and innovation across platforms and touchpoints. As a hands-on leader, this individual will oversee the architecture and evolution of core enterprise systems, including Microsoft Dynamics 365 (Finance & Operations, Customer Service, Sales, and Customer Insights), Warehouse Management (WHM), Customer Relationship Management (CRM), and a suite of third-party integrations. The role demands a unique blend of business acumen, technical depth, and change leadership to deliver scalable, secure, and user-centric solutions that align with strategic business objectives. **Strategic Leadership and Vision:** + Define and execute a forward-looking enterprise application roadmap in alignment with digital transformation goals and objectives. + Champion digital transformation initiatives that modernize legacy systems, enhance enterprise agility, and foster innovation. + Collaborate with executive leadership to align technology investments with long-term strategic goals. + Partner with business leaders to identify opportunities for digital innovation and operational efficiency. + Lead transformation efforts to streamline end-to-end GTM processes, reduce manual overhead, and improve agility, data integrity, and alignment with strategic initiatives. + Stay informed on industry trends and emerging technologies to influence future-state architecture and strategic investments. **Enterprise Platform Management:** + Oversee the implementation and optimization of enterprise platforms (e.g., CRM, ERP, CMS, collaboration tools) using no-code/low-code platforms (e.g., Power Apps, Salesforce Flow), enabling rapid solution delivery, streamlined workflows, and scalable process automation across business functions. + Ensure systems are scalable, secure, and integrated to support business growth and agility. + Establish and enforce governance frameworks, architectural standards, and best practices for enterprise application lifecycle management. + Manage third-party integrations to ensure seamless, secure, and scalable data flow across systems. **Experience Design & Delivery:** + Collaborate with UX/UI, product, and IT teams to deliver intuitive, accessible, and impactful digital experiences. + Use data and feedback to continuously improve user journeys across digital channels. + Drive adoption and change management strategies to ensure successful rollout of new solutions. **Operational Excellence:** + Drive continuous improvement across enterprise systems to enhance performance, reliability, and scalability. + Monitor system health, manage upgrades, and ensure compliance with cybersecurity and data governance standards. + Lead incident response and root cause analysis for critical system issues, ensuring timely resolution and knowledge sharing. **Cross-Functional Collaboration:** + Partner with stakeholders, end-users, Digital/IT teams, and external vendors to deliver integrated, user-centric solutions. + Lead the development and execution of a dynamic product roadmap that enhances customer and employee experiences, automates business processes, and translates complex needs into actionable technical solutions. + Foster a culture of innovation, accountability, and continuous learning across cross-functional teams. + Serve as the enterprise process owner for customer-facing systems, bridging the gap between technical teams and business leaders to ensure shared understanding and outcomes. **Project & Change Management:** + Manage a portfolio of business system projects, ensuring delivery within scope, timeline, and budget while achieving measurable business outcomes. + Lead change management initiatives to drive adoption of new systems and processes across the organization. + Develop and deliver training programs and support materials to empower end users and maximize system utilization. + Champion continuous improvement through user feedback loops and adoption strategies to maximize ROI on digital investments. **Security & Documentation:** + Maintain comprehensive documentation of systems architecture, business process flows, configurations, and standard operating procedures. + Collaborate with Digital/IT, security team to ensure all business systems meet cybersecurity, privacy, and compliance requirements. **Education/Experience:** + Bachelor's degree in Information Systems, Business, Computer Science, or related field (Master's preferred). + 10+ years of progressive experience in enterprise systems, business analysis, or solution delivery, including at least 5 years in a leadership or strategic role. **Skills and Competencies:** + Proven track record of leading cross-functional teams and delivering complex enterprise initiatives across business operations. + Deep knowledge of enterprise business applications, including ERP systems (Microsoft Dynamics 365), CRM platforms (Salesforce, Dynamics 365), and BI/reporting tools (Power BI, Tableau). + Strong grasp of enterprise architecture, integration frameworks, and system interoperability. + Familiarity with agile and hybrid delivery methodologies in large-scale environments. + Solid understanding of data governance, system security, and regulatory compliance frameworks (e.g., SOX, HIPAA, GDPR). + Experience with business process modeling, requirements gathering, gap analysis, and solution design. + Demonstrated success in leading change management and organizational transformation initiatives. + Strong understanding of end-to-end customer-facing and operational processes such as: Order to Cash, Source to Pay, Service to Cash, Contract to Renew, Prospect to Quote, Inventory to Delivery, Rent to Return, Forecast to Plan, and Claim to Settle. + Exceptional stakeholder engagement, communication, and problem-solving skills. + Ability to influence across all levels of the organization and drive alignment between business and technology teams. **Certification (Preferred):** + Professional certifications such as PMP (Project Management Professional), CBAP (Certified Business Analysis Professional), Lean/Six Sigma, or ITIL are highly desirable. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)