Description We are looking for a Medical Customer Service Rep to support care coordination activities for a healthcare team serving patients, pharmacies, and nursing partners. This Long-term Contract position is based in San Francisco, California, and is ideal for someone who thrives in a high-volume environment, communicates with empathy, and can manage administrative work with accuracy and speed. The person in this role will help keep daily operations running smoothly by coordinating visits, handling service requests, and maintaining organized documentation across multiple systems. Responsibilities: - Coordinate patient and nursing visit appointments using internal healthcare technology and supporting third-party applications. - Respond to a steady flow of inbound inquiries from pharmacies, patients, and clinicians while delivering attentive and compassionate service. - Manage a high daily volume of Zendesk requests, ensuring updates are accurate, timely, and properly documented. - Confirm scheduled visits and adjust appointments as needed to support efficient care delivery. - Gather, review, and upload required records and supporting documents to maintain complete case files. - Balance competing priorities in a fast-moving setting while meeting service expectations and deadlines. - Work closely with internal teams and external partners to communicate updates, resolve issues, and improve coordination. - Build productive relationships with specialty pharmacies and nursing networks to support a reliable patient experience. - Identify opportunities to streamline workflows and share practical recommendations that enhance team operations. Requirements - Prior experience in customer service, call center support, or patient-facing administrative work. - Working knowledge of basic medical terminology; healthcare industry experience is strongly preferred. - Hands-on experience with Zendesk is required. - Confidence using multiple digital tools, including Google Workspace and web-based platforms, in a remote or technology-driven setting. - Strong organization, time management, and follow-through when handling several tasks at once. - Clear verbal and written communication skills with a detail-focused, service-oriented approach. - Ability to work independently, use sound judgment, and solve problems with limited supervision. - A continuous improvement mindset with the ability to adapt quickly during training and ongoing process changes. TalentMatch® ­Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .