Who We Are:

As the largest privately held service provider in our industry, Thomas & Company stands at the forefront of delivering innovative and comprehensive solutions that help businesses optimize their operations and manage critical aspects of human resources. We specialize in offering unmatched unemployment cost control, employment verification, and tax credit services, all designed to reduce financial risk, streamline processes, and drive cost efficiency for our clients.

Our Culture:

We believe that success starts with people. We are committed to fostering a culture of innovation, collaboration, and growth. Our mission is to empower our employees to thrive both professionally and personally, offering an environment where creativity and diverse ideas flourish.

We are not just a company-we are a community of passionate individuals dedicated to making a real impact. From dynamic team-building opportunities to leadership development programs, Thomas & Company invests in its people at every level. Our supportive workplace is built on the foundation of our core values a shared vision for enabling success. Our winning culture has earned recognition as a five-time Tennessean Top Workplace and a three-time (and counting) USA Today Top Workplace. Whether you're looking for a challenge, a place to grow your career, or a team that values your contributions, Thomas & Company offers endless opportunities to make a difference. Join us and become part of a team where your ideas are heard, your potential is recognized, and your career can truly flourish.

The Position:

The UI State Call Support Specialist is responsible for accurately processing and maintaining unemployment claim-related documentation, entering and verifying data within internal systems, and communicating with state adjudicators and clients as needed. This role supports timely and accurate case handling by ensuring all documentation and system activity meets established standards for quality and compliance.

Essential Duties and Responsibilities

· Receive, review, and accurately index unemployment claim documentation submitted by state agencies or other sources in a timely manner

· Utilize state websites, client systems, and internal platforms to locate, verify, and update claimant and case information

· Review case details and communicate required information to state adjudicators within defined timelines

· Enter and maintain accurate, complete, and timely documentation of all activities in internal systems

· Monitor assigned workloads to ensure deadlines and service standards are consistently met

· Identify and escalate discrepancies, missing information, or issues requiring further review

· Support additional claim processing or documentation tasks as needed

· Other duties as assigned

Required Qualifications

· High school diploma or equivalent required

· 1+ year of administrative, data entry, or related experience required

· Proficiency in Microsoft Office applications, including Word, Excel, and Outlook

· Strong attention to detail with a focus on accuracy and quality

· Ability to manage multiple tasks and meet deadlines in a high-volume environment

· Effective written and verbal communication skills

· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

Special Considerations and Prerequisites

· Ability to work independently while collaborating effectively with team members and leadership

· Strong organizational and time management skills with the ability to prioritize competing tasks

· Demonstrates adaptability in a fast-paced environment with changing priorities and workload demands

· Maintains a high level of accuracy and accountability for assigned work

· Ability to remain professional and effective in high-pressure or time-sensitive situations

· Regular access to sensitive claimant and client information; must maintain strict confidentiality and adhere to data privacy and security standards

· Consistent and reliable attendance, including adherence to established work schedules