The Spa Receptionist Trainee is responsible for warmly welcoming the guests, taking spa reservations, answering all enquiries and promote the Spa menu and retail product offerings.

THE ROLE

• Answering all incoming phone calls, assisting guests with questions regarding Spa offerings, appointment availability, length and cost of treatments.
• Escort guests and or potential clients on an orientation of Spa & Wellness facilities, introduce and promote special treatments and or packages that is in line with what the guest/client is
  looking for.
• Have strong knowledge of all aspects of the Spa & Wellness facilities, policies and procedures. Promote and upsell sales of retail products and services to meet monthly departmental goals.
• Ensures all guests coming for treatments complete the health-check form prior to start of treatment.
• Maintains strong working relationships with other departments to ensure effective communications for operational issues, upselling opportunities and serves as a role model for inter-departmental collaboration and support.
• Keep informed of VIP and special attention guests reservations and ensure that the preferences are well communicated within the team.
• Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure
  guests receive up-to-date information.
• Ensures that all facilities and working area of the department are kept clean and organised at all times.
• Handling complaints and resolving service 'Glitches', keep a record of all feedback under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction.

JOB REQUIREMENTS

Work Experience

• Experiences in similar role at luxury hotels/resorts

Technical Skill

• Excellent interpersonal skills with personable character, a team player and good at cultivating strong guest relation.
• Good English skills