Department: Golf Operations

Reports To: PGA Director of Retail Operations

Supervises: n/a

General Requirements:

• Complies with Oak Hill Country Club's Acorns of Excellence.
• Report to work at the scheduled time, neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards.
• Exceptional attention to detail.
• Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests.
• Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships.
• Able to consistently perform tasks with little direct supervision.
• Works harmoniously and professionally with co-workers.

Job Requirements:

• Part-time position (30-35 hours per week)
• Maintain a visible presence in the Golf Shop and on the sales floor
• Dress professionally and maintain a well-groomed appearance in accordance with Oak Hill grooming standards
• Promote goodwill and exceptional service to members and guests
• Maintain a clean, refreshed, uncluttered, and organized golf shop and storage room
• Educate staff in proper selling and merchandising techniques
• Assist PGA Director of Retail in Merchandising OHU seminar
• Assist with member loyalty programs
• Assist with all aspects of special-order program including timely communication with the customer
• Assist PGA Director of Retail in formulating pricing policies by reviewing merchandising activities, determining sales promotions, authorizing clearance sales, and studying trends to develop annual buying plan.
• Assist with quarterly inventory
• Update and maintain all vendor contact information
• Assist with the receipt of incoming merchandise and tagging with sku labels
• Change mannequins and displays
• Stay current with all Gold Book rules while answering the telephone to reserve tee times, lessons, and assisting with tournament signups
• Other duties as provided

Physical Requirements:

• Must be able to continuously sit, stand and walk a minimum of 8 hours.
• Must be able to bend, kneel, push and pull over the course of a shift.
• All employees must maintain a neat, clean and well-groomed appearance per Oak Hill's appearance standards.
• Will be required to perform job functions outdoors and be exposed to sun, heat, humidity and other elements.
• Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts.
• Must be 18 years of age.
• Must have a reliable form of transportation to and from work.

Qualifications:

• Retail experience preferred
• Must possess a friendly and positive personality with a focus on building relationships with members and staff
• Computer expertise mandatory; proficient in Microsoft Word/Publisher/PowerPoint/Outlook
• Possess excellent communications skills and the ability to manage multiple projects/tasks at the same time
• Basic golf knowledge is preferred

Education:

• High school or equivalent education required.

Experience:

• Country club experience strongly preferred.

COMPENSATION & BENEFITS:

• Uniforms provided
• Complimentary lunch provided while on duty
• Golf privileges on specific days