The Public Area Supervisor is dedicated to providing the highest standard of Capella in the curation of a luxury comfort experience to all guests. The individual is responsible for the upkeep and cleanliness of all guest areas and ensures that they meet the highest standards of the hotel.

THE ROLE

• Provide the highest level of guest comfort and ensures the delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members
• Responsible for the cleanliness standards of the public guest area and the back of house area of the hotel.
• Responsible for the performance of the Public Area Attendants by coordinating the daily tasks, providing supervision, training and guidance to ensure highest level of cleanliness according to the hotel's standards.
• Maximize operational efficiency by performing timely inventory check to ensure adequate supplies and that equipment are well-maintained in good working condition.
• Ensures that the pantry is kept clean and organize at all times. All cleaning equipment, supplies and chemicals are property stored, handled and correctly labelled.
• Ensure all team members recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
• Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
• Provides support to team members by establishing and encouraging a positive and harmonious work environment. Mentors and offer guidance Attendants through constructive feedbacks to improve performance.
• Addresses team members' concerns and suggest initiatives to improve operational efficiency.
• Foster a positive working environment for all team members and check in regularly to ensure team members satisfaction and maintain strong working relationships within the. Give praises and encouragements for good performances.
• Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.
• Report any issue or damages and breakdowns found on the assigned floors to the Coordinator. Follow up with the work order status to ensure that issue is resolved and update guest room status accurately.
• Handle any service 'Glitches' and report it under the appropriate system, resolve the issue and ensure that corrective actions and service recovery follow ups are action upon in a timely manner.
• Establishes and maintains strict compliance to work place safety and security policies set by the hotel.

TALENT PROFILE

Qualification

• Diploma or above in Hospitality, Tourism, or related vocational training from accredited institutions or international vocational schools.

Work Experience

• Minimum 2 years of experience in a similar position within luxury hotels or international hospitality brands.
• Proven experience in supervising public area operations and maintaining high cleanliness standards.

Technical Skills

• Strong ability to work independently and collaboratively within a team environment.
• Excellent planning, organization, and task prioritization skills.
• Proficient in operating industrial cleaning equipment and implementing cleaning procedures according to luxury hotel standards.
• Knowledgeable in the proper use of professional cleaning chemicals and safety standards.
• Ability to conduct training, coaching, and on-the-job development for team members.
• Detail-oriented, proactive, and quality-focused mindset