Job Summary

The Food Hall Supervisor supports the General Manager and Assistant General Manager in overseeing the daily operations of Hey Day Market. This role is responsible for ensuring world-class guest service, maintaining food safety and operational standards, supporting food hall vendors and internal concepts, and assisting with team leadership and training. The Food Hall Supervisor plays a hands-on role in a fast-paced food hall environment while helping drive operational excellence, guest satisfaction, and profitability.

Supervisory Responsibilities

• Assists the GM and AGM with scheduling and deployment of food hall team members.
• Supports onboarding, training, and development of team members.
• Ensures team members follow proper service, safety, and compliance standards.
• Provides leadership support during peak volume and special events.

Duties & Responsibilities

• Engage thoughtfully and professionally with all guests, clearly communicating the Hey Day Market concept and partnership with Auburn University.
• Lead effectively in a fast-paced, high-volume, multi-tenant food hall environment.
• Support the GM and AGM in maintaining high health and safety standards, with a goal of achieving scores of 100 on all health inspections.
• Assist with proper ordering, receiving, and inventory of food hall and concept-specific supplies, including operational items when applicable.
• Perform lateral service and step into operational roles as needed to ensure smooth and efficient food hall and operations.
• Ensure all team members comply with Ithaka Hospitality Partners (IHP) standards and Alabama Responsible Vendor regulations, including verifying guest identification when applicable.
• During high-volume periods, take guest orders, operate the point-of-sale system, and assist with order execution across concepts as needed.
• Monitor and observe the guest experience, addressing concerns promptly and ensuring excellent service recovery when needed.
• Maintain a clean, organized, and professional work environment at all times.
• Assist with opening and closing procedures for the food hall.
• Execution of catering events, including service, loading, unloading and driving
• Support on- and off-campus catering operations, including gelato cater-outs when applicable.
• Serve as a day-to-day liaison between team members, vendors, and management to ensure standards are met.
• Enforce cleanliness, sanitation, and food safety practices across common areas and vendor spaces.
• Perform other related duties assigned by the GM or AGM.

Required Skills & Abilities

• Strong verbal and written communication skills.
• Basic math skills with the ability to operate a point-of-sale system.
• Excellent organizational skills and strong attention to detail.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Ability to lead by example and work collaboratively with diverse teams.
• Strong guest service mindset with a proactive approach to problem-solving.

Education & Experience

• High school diploma or equivalent required.
• Previous food & beverage, hospitality, or food hall experience preferred.
• Ability to complete the Alabama Responsible Vendor course (18+).
• ServSafe or Food Safety certification preferred or ability to obtain within a designated timeframe.
• Valid driver's license required; must have access to a vehicle capable of hauling a small trailer (when catering duties apply).

Physical Requirements

• Ability to stand, walk, and remain on feet for extended periods of time.
• Ability to lift and carry objects up to 50 pounds.
• Ability to bend, kneel, crouch, and reach throughout the shift.
• Ability to work in a fast-paced environment with moderate noise and frequent interruptions.
• Ability to perform repetitive motions using hands, wrists, shoulders, and back.

The employee signature below indicates the employee's understanding of the requirements, essential functions, and duties of the position.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.