Customer Support Specialist

$25-$29/hr + SPIFFs + Commissions

Are you the kind of person who brings energy into every conversation? Do you love helping people, staying busy, and turning a simple call into a great customer experience?

If that sounds like you-keep reading.

Ballard Natural Gas has been serving the Greater Seattle area since 1993, and we've built our reputation on doing things the right way-for our customers and our team. We're a family-owned company with a tight-knit, supportive culture, and we're growing.

We're looking for an energetic, people-first CSR who thrives in a fast-paced environment and knows how to turn conversations into scheduled opportunities.

What You'll Be Doing

This is not a "sit back and answer phones" role. You'll be at the center of the action:

• Answer inbound calls and create a standout customer experience from the first hello
• Turn incoming inquiries into booked service appointments
• Make outbound calls to follow up, confirm, and maximize opportunities
• Coordinate schedules to keep technicians running efficiently
• Gather accurate customer information so the field team is set up for success
• Stay organized and keep things moving-even when it's busy

What We're Looking For

We want someone who brings energy, urgency, and confidence to every interaction:

• 3+ years in a high-volume customer service or call center role
• Strong communicator who can build rapport quickly
• Proven ability to convert calls into booked appointments
• Comfortable discussing and promoting membership/service plans
• Highly organized with strong attention to detail
• Tech-savvy (Microsoft Office + web-based systems)
• Thrives in a fast-paced, team-driven environment

What You'll Get

We take care of our people-period.

Compensation:

• $25-$29/hour + SPIFFs + commissions (real earning potential)

Benefits:

• 100% employer-paid medical, dental, vision & prescriptions (employee)
• 50% coverage for dependents
• Safe Harbor 401(k) with match

Time Off:

• 7 paid holidays
• Vacation growth (up to 3 weeks)
• Sick time accrual

Growth:

• Clear path for advancement
• Ongoing training and development

Why Ballard Natural Gas?

• Family-owned, team-first culture
• Supportive environment where people actually enjoy coming to work
• Your voice matters-this isn't a "just answer the phone" job
• We promote from within and invest in our team

Our Values

• Customers come first-always
• We treat our team like family
• Quality and service drive every decision
• If it's not right for the customer, it's not right for us