Who We Are

DisclosedRx specializes in providing comprehensive services for self-funded employer prescription benefit plans. With an entrepreneurial spirit and a commitment to ethics and honesty, we aim to make a positive impact in the industry while achieving ambitious growth targets. DisclosedRx, is seeking a detail-oriented Client Services Account Manager to join our team. In this role, you will collaborate closely with clients and internal teams to support business strategies and ensure client satisfaction.

******MUST BE IN WEST COAST******

Your Responsibilities

As a Client Services Account Manager, you will support customers and collaborate with Strategic Account Executives to address client needs and advance strategic goals. Responsibilities include:

• Developing strong, effective relationships with clients.
• Support new client implementations, including incoming member disruption claims review, pre and post go live testing and claims monitoring
• Researching and resolving member issues presented by clients.
• Managing retention and satisfaction for designated customers.
• Coordinating client communications and tracking client-specific results.
• Participating in account reviews with Strategic Account Executives.
• Proposing business enhancements to reduce errors and drive growth.
• Training and mentoring other Account Managers.

Who We Are Looking For

To succeed in this role, you must demonstrate strong communication, collaboration, and problem-solving skills. The ideal candidate will be self-motivated with a drive to increase their PBM knowledge and promote the value of DisclosedRx products.

Basic Qualifications:

• Bachelor's degree or equivalent experience.
• 3+ years in progressive account or customer management roles.
• 1+ years of project leadership experience.
• Experience partnering with Account Executives to manage client relationships.
• Pharmacy, PBM, or TPA experience, and/or pharmacy tech experience.
• Experience using CRM tools.
• Strong skills in Microsoft Office Suite, including Excel and PowerPoint.
• Member service, customer service, claims processing experience

What We Offer

At DisclosedRx, we offer competitive compensation and a fully remote work arrangement. This role provides a steppingstone toward a rewarding career, with opportunities for professional growth through training, mentoring, and diverse experiences.

If you are looking for an opportunity to thrive, grow, and make a meaningful impact, we invite you to apply and join our dynamic team at DisclosedRx.