Member Experience Associate

Wimbledon Tennis & Pickleball Club (Powered by Momentum Enterprises)

Norwood, MA.

Wimbledon Tennis & Pickleball Club (powered by Momentum Enterprises) is looking for a Member Experience Associate to join our team and play a key role in delivering an outstanding member experience. This is an evening, part-time position (with the potential to grow into full-time) for someone who brings energy, positivity, and a passion for customer service-someone who genuinely enjoys connecting with people and making every member feel welcomed, valued, and part of a thriving community.

Schedule: Approximately 27–30 hours per week

Evenings: Tuesdays, Fridays, and Sundays

What You'll Do:

• Welcome members and guests with a friendly, professional attitude
• Manage check-ins for court play, clinics, and lessons
• Assist with reservations, scheduling, and program registrations
• Answer phones and respond to member inquiries
• Process payments and support membership services
• Collaborate with team members to ensure smooth daily operations

What We're Looking For:

• Strong communication and customer service skills
• Reliable, punctual, and team-oriented
• Comfortable using basic computer systems (training provided)
• Professional appearance and demeanor
• Customer service or hospitality experience preferred
• Interest in tennis or pickleball is a plus
• CPR/AED certification preferred (or willingness to obtain)

Perks & Benefits:

• Paid training and ongoing development
• Medical and dental benefits
• Retirement savings options
• Employee discounts across Momentum Enterprises locations
• Company-provided uniforms
• Opportunities for growth within the organization

About Momentum Enterprises

Momentum Enterprises is a family-focused company creating fun, active, and memorable experiences in the communities we serve. Our brands include My Gym Children's Fitness Centers, Launch Family Entertainment, Retro Fitness, Club Elevate, Wimbledon Tennis & Pickleball Club, and The Newport Venture. We're passionate about building strong teams and helping both our employees and members thrive.

Momentum Enterprises is an equal opportunity employer and does not discriminate based on any protected status.