Utility Billing Clerk
City of Blair, Nebraska
If you are a detail-oriented professional who enjoys working with customers, managing records, and supporting essential public services, the City of Blair may have an excellent career opportunity for you!
The City of Blair is seeking a dependable and customer-focused Utility Billing Clerk to support utility billing operations and customer service activities at City Hall. This position plays a vital role in ensuring accurate billing, timely payment processing, and positive interactions with the public related to water and utility services.
This is an opportunity to contribute to the daily operations of a growing community while working in a collaborative municipal environment.
Position Overview
The Utility Billing Clerk performs administrative and clerical duties in support of the City's utility billing processes, payment receipts, and customer communications. This position serves as a key point of contact for utility customers, assisting both in person and by phone, while maintaining accurate billing records and supporting standardized office procedures.
The position supports the Utility Department and the Deputy City Administrator of Public Works and reports to the Finance Director/City Treasurer.
Key Responsibilities
- Process and mail utility bills; receive and post customer payments accurately
- Serve as a primary point of contact for utility customers in person, by phone, and via email
- Review utility accounts and prepare customer correspondence, including collections notices
- Coordinate utility work orders and maintain accurate billing and customer records
- Provide administrative support, including data entry, recordkeeping, and process improvement assistance
Minimum Qualifications
Education
- High School Diploma or GED required
Experience
- Minimum of two (2) years of experience in an administrative, clerical, or secretarial role
- Prior billing experience required
- An equivalent combination of education and experience may be considered
Knowledge, Skills, and Abilities
- Strong organizational and analytical skills
- Excellent verbal and written communication abilities
- High level of attention to detail and accuracy
- Ability to manage multiple tasks and meet deadlines
- Customer-focused with a professional and positive demeanor
Work Environment
Work is performed in a casual, open office environment at City Hall, with a focus on collaboration and customer service. Business attire may be required for certain meetings. All necessary office equipment is provided. Limited travel (less than 5%) may be required.
Residency Requirement: All City of Blair employees must live within 30 miles (straight line) of City Hall: 218 South 16th Street, Blair, NE 68008.
Why Work for the City of Blair?
This position will remain open until filled. Initial application review will begin on May 1, 2026, after which the City may close the posting or continue accepting applications as needed.
The City of Blair is an Equal Employment Opportunity (EEO) employer.