Role Overview

We are currently seeking a highly detail-oriented and organized individual to join our team as an Event Day Operator. In this role, the successful candidate will be responsible for and is required to attend a majority of hockey games, basketball games, concerts, and other events needing onsite support.

As such, we are looking for someone who possesses excellent communication skills, technical proficiency, and a strong attention to detail to ensure that all operations run smoothly and clients are satisfied with the services provided. We encourage you to apply for the role if you believe you possess these qualities.

Schedule Details

This position is tailored for event-specific responsibilities, which will necessitate availability for work during the day, night, weekends, and holidays in accordance with the arena's event schedule. In the absence of events during certain weeks, the role will involve engagement in service-related projects.

• Responsibilities
• Event arrival expectations for event system startup
  • 3 hours before the event starts for game day events
  • 2.5 hours before concerts and other events
• Event departure expectations for the event system shutdown
  • 30 minutes after the end of the event
• Provide support to the following systems:
  • IPTV System (Suites, Offices, Clubs, encoders, IP channels, management server, etc)
  • Signage System (Concessions, LED Wall Players, Suite Plaques, etc)
  • Selfie Stations, Recognition Walls, etc
  • Video Walls (Locker rooms, Concourse, etc)
  • LED Walls (Suites, Concourse, Bowl, etc)
  • SoC Devices (Displays, STBs, etc)
• Respond to customer inquiries and provide technical support in person or via phone, email, and chat in a timely and professional manner
• Keep accurate records of customer interactions, transactions, comments, and complaints, including details of actions taken
• Collaborate with the manager to communicate customer feedback, identify recurring issues, and contribute to ongoing product improvements
• Research, diagnose, document, and resolve technical issues related to software and hardware problems

Skill Requirements and Qualifications

• Preferred 2 years of experience in a related role
• Some technical aptitude with the ability to understand and troubleshoot equipment configurations
• Must be able to lift and carry at least 35 lbs
• Ability to simultaneously handle numerous tasks
• Perform under tight time schedules and pressure from customers with a venue full of 5,000 to 55,000 cheering fans
• Excellent organizational skills and attention to detail
• Effective communication skills, both verbal and written
• Ability to multitask, prioritize tasks, and work efficiently under pressure
• Proficiency in relevant software tools for documentation and communication (e.g., Google Suite, CRM systems)
• Ability to stand/walk for up to 6 hours
• Maintain good attendance and punctuality
• Valid driver's license and reliable transportation