Referral & Quality Coordinator (Business Coordinator)

Full-Time | Non-Exempt

Weekdays | 8:30 a.m. - 5:00 p.m.

Posted: 06/09/2026

Open Until Filled

Indian Health Board of Minneapolis is a Federally Qualified Health Care Center and community clinic providing access to quality health care and wellness services. We believe the best care happens when we listen and work together. While promoting and preserving our urban American Indian and Alaska Native traditions and identity, we embrace all people seeking patient-centered, culturally sensitive health care and wellness services.

At Indian Health Board we believe Good Relationships are supported by three interrelated values: Respect for culture - preserving and promoting our American Indian and Alaska Native heritage and identity while embracing all other cultures with acceptance and compassion; Excellence - seeking excellence in all our services, business practices, and community partnerships; Leadership - promoting ethical leadership based on collaboration and mutual respect.

We offer:

• Platinum benefits package available for employees working 30 hours per week or more: Health, Dental, Vision, FSA
• Company paid long term and life insurance
• Generous paid time-off
• Retirement savings plan with employer match

Our mission statement:

"To ensure access to quality health care services for American Indians and other peoples and to promote health education and wellness."

-Respect for Culture Excellence Leadership-

If our beliefs resonate with you, we want you and encourage you to apply at IHB.

JOB SUMMARY

The Referral & Quality Coordinator performs clerical and support functions for the medical clinic.

ESSENTIAL FUNCTIONS

• Coordinate the scheduling and tracking of ordered referrals for specialty, diagnostic and therapeutic services.
• Work closely with medical staff in procuring referral appointments for patients
• Sending and receiving necessary information to/from outside vendors and clinics
• Prepare patient correspondence
• Utilize scheduling and patient database software to provide services.
• Ability to track and run reports for Quality measures
• Initiate communication with patients that need preventive care, missed screenings, immunizations, etc. (Gaps in Care)
• Evaluate effectiveness of healthcare needs and follow-up within the referral process and/or quality measure collection
• Assist with Prior Authorizations
• Assist with scheduling patients as needed and for Annual Wellness Visits
• Participate in performance improvement activities
• Other duties deemed necessary by supervisor

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent typing, computer, transcription and organizational skills
• Knowledge of medical terminology
• Knowledge of Quality measures
• Knowledge of Prior Authorizations
• Knowledge and experience with personal computer software technology
• Strong communication skills
• Ability to maintain strict confidentiality
• Ability to prioritize own work and work independently
• Knowledge and respect of the American Indian culture and other culturally diverse populations we serve

EDUCATION AND EXPERIENCE

• High School diploma or equivalent
• Experience in healthcare setting

PHYSICAL DEMANDS

The work is sedentary. Typically, the employee may sit comfortably to do the work. There may be some walking, standing, bending, carrying light items, and driving an automobile. No special physical demands are required to perform the work.

HIPAA

IHB makes reasonable efforts to limit access to and use of protected health information (PHI) by employees to the minimum necessary performance of assigned duties as outlines in job descriptions. This position is access restricted to PHI needed to carry out health care operations.