Position Title: Housing Specialist

Reports To: Housing Department Supervisor

Classification: Full Time/ Exempt

Range: $37,500 - $52,000 Annually

Summary: Under general supervision of the Housing Department Supervisor, the Housing
Services Specialist will provide support for all Housing, Weatherization and Energy conservation
activities within the agency and provide assistance with housing specific development and delivery. The
position will assist the Housing Department Leadership to coordinate all Housing programs and training
to ensure compliance with all Federal, State, and local guidelines. Position works with crews and
contractors to ensure mandated installation, equipment, product and repair procedures are adhered to
and conducts Energy Audits and Quality Control Inspections. Position provides high-level support to
Housing Department Supervisor and Deputy Director of Housing and Community Service. Prepares
reports, handles information requests, database entry, and performs clerical functions to include
correspondence, spreadsheet creation, and client communications.

Essential Functions:

• Responsible for daily operations of Housing Department Programs as assigned by the
Housing Department Supervisor.
• Works with crews and contractors to ensure mandated installation, equipment, product
and repair procedures are completed and adhered to.
• Conducts Energy Audits and Quality Control Inspections
• Completes all paperwork with efficiency and accuracy in regard to housing and
weatherization program policies.
• Keeps current on all governmental and contractual regulations, procedures, and systems as
they relate to program management and implementation.
• Advises and assists the Housing Department leadership in innovations for projects and
programs.
• Responsible for coordinating assigned programs with community resources.
• Provide essential instruction, training, and direction for program participants, Staff and
Volunteers regarding program activities and required procedures.
• Assists Housing Department Supervisor with Student recruitment
• Maintain all programmatic and client confidentiality standards.
• Assists clients in attaining agency service; provides opportunities and resources during
initial contact and appointment setting.
• Assists clients during in-taking process and in completion of necessary applications and
paperwork.
• Assists in determining client eligibility for services within the Housing Services portfolio
based on stakeholder and agency guidelines.
• Maintains hard copy and digital records of client eligibility and services as programmatically
required.
• Attain or maintain certifications as required by programmatic stakeholders.
• Stays current on all regulations, systems, and procedures as related to the Community
Service Program and Housing Program portfolio(s).

Competencies:
• Highly proficient in writing and oral communication skills.
• Understands importance of collaboration and exhibits community relations skill.
• Demonstrates leadership and ability to work independently.
• Exhibits excellent organizational skill and attention to detail.
• Provides and exemplifies team support.
• Ability to analyze and synthesize client data.
• Exhibits understanding and ability to work with information technology; to include multinetwork environment, and cloud-based programs.
• Proficient computer skill and in-depth knowledge of relevant software and general database
management systems (MS Office Suite to include Office 365, PowerPoint, Excel, Publisher etc.).
• Prior use of database(s) and/or other client resource management systems preferred.
• Excellent time management.
• Knowledge of standard administrative practices and procedures.
• Knowledge and understanding of issues related to individuals and families in poverty.
• Ability to maintain client and organizational confidentiality.
• Bilingual (Spanish) a plus

Physical Demands: The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job. While performing the
duties of this job, the employee is regularly required to talk and/or hear. The employee frequently is
required to stand; walk; use hands to handle or feel; and reach with hands and arms. The employee
must frequently lift and/or move objects up to 25 pounds and occasionally lift and/or move objects
up to 50 pounds.