Join One of Orange County's Best Places to Work!

Voted Top Places to Work by the Orange County Register 2025 and Voted Best Places to Work by Orange County Business Journal - 2019

At Laura's House, we don't just offer jobs-we offer purpose. Be part of a compassionate, mission-driven team making a real difference in the lives of domestic violence survivors and their families.

Position Summary

Are you passionate about making a difference in your community while leading efficient operations and delivering exceptional customer service? We are seeking a dedicated and energetic Donation Center Operations Coordinator to help ensure the success of our donation center. This role combines customer service, logistics, volunteer supervision, operational oversight, and hands-on support to create a welcoming experience for donors while maximizing the impact of donated goods.

Position : Donation Center Associate and Driver

Hours : Part Time 18 hours per week

Reports To: Donation Center Manager

The ideal candidate is organized, service-oriented, safety-conscious, and enjoys working in a dynamic environment where every day brings new opportunities to support our mission.

Essential Duties & Responsibilities

Donor & Customer Service Excellence

• Provide professional, courteous, and responsive customer service to donors, addressing concerns promptly and escalating unresolved issues to the Donation Center Manager when necessary.
• Serve as a positive representative of the organization when interacting with donors, customers, volunteers, staff, vendors, and community partners.
• Assist with scheduling donor pickups and customer deliveries through the online scheduling platform, Vcita.

Operations & Logistics

• Support the day-to-day operations of the donation center to ensure efficient, effective, safe, and seamless workflow.
• Coordinate equipment maintenance and repair requests, following through to ensure timely completion.
• Help maintain a clean, organized, and welcoming donation center environment focused on outstanding donor service.
• Perform daily operational tasks including:
  • Tagging merchandise
  • Sorting donations
  • Cleaning work areas
  • Driving and transportation duties
  • Furniture deliveries
  • Furniture pickup services
  • Other related operational responsibilities as needed

Volunteer Leadership & Training

• Ensure volunteers follow all policies and procedures outlined in the Donation Center Training Manual, Procedures Manual, and Volunteer Handbook.
• Provide guidance, support, and oversight to volunteers while promoting a positive and productive work environment.
• Supervise volunteers in the absence of the Donation Center Manager.

Safety & Compliance

• Champion a culture of workplace safety by enforcing safety policies, procedures, and regulatory requirements.
• Ensure the donation center remains compliant with all applicable safety standards and legal requirements.
• Assist with safety training for volunteers and staff.
• Monitor and address facility safety needs, including fire extinguisher maintenance, hazard identification, and general operational safety.

Asset Protection

• Safeguard company property, equipment, and donated goods.
• Report any incidents involving theft or unauthorized possession of company property to immediate supervisors and Human Resources.

Additional Responsibilities

• Perform other duties and special projects assigned to support organizational goals and operational success.

Qualifications

Education & Experience

• Associate degree (A.A.) from a two-year college or technical school preferred; or an equivalent combination of education and experience.
• Three to five years of related retail, warehouse, logistics, supply chain, or operational experience.
• Logistics or supply chain experience is strongly preferred.

Communication Skills

• Strong verbal and written communication skills.
• Ability to read and interpret safety rules, operating instructions, maintenance manuals, and procedural documents.
• Comfortable communicating effectively with donors, customers, volunteers, staff, and community groups.

Mathematical Skills

• Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division, and discount calculations.

Problem-Solving & Reasoning

• Ability to apply practical judgment and common-sense decision-making in a variety of situations.
• Capable of managing multiple priorities and resolving operational challenges effectively.

Computer Skills

• Experience using Point-of-Sale (POS) systems.
• Proficiency with Microsoft Outlook/Email, Word, and Excel.
• Ability to understand and follow advanced computer-based instructions.
• Experience with volunteer management or logistics software is preferred.

Additional Requirements

• Must be at least 18 years of age.
• Ability to work flexible schedules, including varied days and hours as needed.
• Reliable transportation required for travel between multiple store locations.
• Must provide a reliable telephone number where they can be reached (cell phone preferred but not required).

Licenses & Certifications

• Valid California Driver's License and proof of insurance.
• Driving record must meet the standards of the organization's insurance provider.

Physical Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

While performing the duties of this role, employees frequently:

• Stand and walk for extended periods
• Use hands for handling, sorting, and processing materials
• Reach, bend, stoop, kneel, climb stairs, and maintain balance
• Communicate effectively through speaking and hearing
• Regularly lift and/or move up to 40 pounds

Work Environment

This position operates in a resale/thrift store environment, including donation processing and warehouse areas. The environment is active, fast-paced, and mission-focused. Noise levels are typically moderate.

Why Join Us?

This is more than an operations role-it's an opportunity to directly support a mission-driven organization that positively impacts the community every day. You'll work alongside dedicated staff, volunteers, donors, and community partners while helping ensure donated goods are managed efficiently and responsibly to maximize their value and impact.

💜 A Place for Everyone

Laura's House is proud to be an equal opportunity employer. We welcome all individuals-regardless of race, gender, sexual orientation, disability, or background-to bring their full, authentic selves to our work.

Ready to Apply?

Come be a part of something bigger than a job. Join Laura's House family and help us create safe, bright futures for children and families in need.

Client/Mission Focused; Communication; Respect. Compassion; Collaboration; Innovation.

EQUAL EMPLOYMENT OPPORTUNITY

Laura's House is committed to providing a work environment that is free of discrimination. It is the policy of Laura's House to conduct our relations with employees and applicants for employment based on merit without regard to race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, citizenship status, religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), creed, political affiliation or belief, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, age, gender (including gender identity and gender expression), gender transitioning, physical or mental disability, physical handicap, national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), marital status, ancestry, medical condition, genetic characteristics, genetic information, military or veteran's status, status as a victim of domestic violence, sexual assault, or stalking, updating personal information based on a lawful change of name, social security number, or federal employment authorization document, Employee's receipt of public assistance (such as Medi-Cal), or any other protected status in accordance with the requirements of all Federal, State and local laws prohibiting discrimination. Company policy also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. Discrimination can also include failing to reasonably accommodate religious practices or qualified individuals with disabilities where the accommodation does not pose an undue hardship.

The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company.

Pay discrimination between employees of the opposite sex or different race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act as amended and federal law, is prohibited.