✨ Your Next Destination Awaits✨

Are you passionate about creating unforgettable guest experiences? Do you thrive in dynamic environments where no two days are the same? Join Commonwealth Lodging, where Top Notch Talent meets World Class Hospitality. We're looking for a Guest Experience Manager (GEM) who brings energy, empathy, and excellence to every guest's interaction.

🧭 About the Role

As our Guest Experience Manager, you'll be the heartbeat of property ensuring every guest feels welcomed, cared for, and delighted from pre-arrival to post-stay. You'll lead with a "guest first" mindset, collaborating across departments to elevate service standards and create memorable moments.

🎯 Key Responsibilities

• Property & Presentation: Ensure all guest-facing areas reflect brand standards in cleanliness and visual appeal.
• Guest Management: Be present during peak times, resolve issues promptly, and handle special requests with flair.
• Reservations & Experience: Oversee room assignments, guest profiles, and personalized offerings.
• Front Desk Leadership: Train and supervise staff, manage checklists, reviews, inventory, and scheduling.
• Operations & Housekeeping: Coordinate readiness of rooms and support maintenance needs.
• Team Support: Assist with onboarding, performance reviews, and administrative tasks.
• Events & Groups: Partner with Sales & Marketing for seamless group bookings and event execution.
• Experience Curation: Develop unique guest experiences and weekly "Look Ahead" reports to anticipate needs.

🧠 What You Bring

• A passion for hospitality and a knack for problem-solving.
• Strong communication and leadership skills.
• Experience in hotel operations, preferably 5+ years in a supervisory role.
• Familiarity with hotel systems and Microsoft Office.
• Ability to work in a fast-paced, 24/7 environment with physical mobility and stamina.
• Serve Safe Manager Certification preferred.

💡 Our Core Values

Team First | Own It | Relationship Oriented | Professionalism | Integrity/Honesty

🚀 Why Join Us?

At Commonwealth Lodging, we don't just manage hotels, we create destinations. You'll be part of a team that values innovation, collaboration, and continuous growth. If you're ready to lead with heart and make a lasting impact, we want to meet you.