**About this role:** Wells Fargo is seeking a Senior HR Service Delivery Consultant to join the Wells Fargo Employee Engagement & Service Delivery team. This position will help drive the evolution of our delivery model, processes and technology in our employee service delivery. **In this role, you will:** + Participate in low to moderately complex initiatives and identify opportunity for process automation across one or more HR service delivery area; products and processes may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance + Participate in planning and analysis, quality, and process improvement initiatives to drive the evolution of Artificial Intelligence (AI) enabled applications aligned to employee-facing service delivery + Review, analyze, and consult on basic business, operational, or technical assignments or challenges that focus on building intelligent, efficient, and user-centric tools to accelerate the work of users in HR Platform Technologies such as Workday, ServiceNow and/or other specialized processes/tools within HR functional areas to assess challenges and improve operational and process efficiency + Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise to play a key part in evolving the service delivery model to provide both vertical (product specific) and horizontal (cross product/platform) support. Your work will directly align with Wells Fargo's mission to innovate and enhance the employee experience using advanced technology. + Collaborate and consult with functional colleagues, internal partners and stakeholders, including internal or external customers + Provide guidance to less experienced team members on HR products and processes and how it impacts service delivery outcomes **Required Qualifications:** + 4+ years of Human Resources operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** + Experience with HR process design and product management + Experience with the ServiceNow HR Service Delivery module + Experience with Workday HCM + Experience with Service Delivery operations + Process design experience + Change management experience + Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills + Strong collaboration and partnering skills + Ability to interact with all levels of an organization + Intelligent Automation experience + Solid critical thinking skills + Operational knowledge of HR tools, processes, workflows + Understanding of HR or similar tools and technology to support, drive and leverage emerging technology trends. + Experience completing industry research and using the information to develop and recommend approach for WF businesses **Job Expectations:** + This position is not eligible for Visa sponsorship. + Relocation assistance is not available for this position. + This position offers a hybrid work schedule and is posted in Charlotte, NC; and Mpls, MN + \#HRJOBS **Pay Range** Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $84,000.00 - $149,400.00 **Benefits** Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees. + Health benefits + 401(k) Plan + Paid time off + Disability benefits + Life insurance, critical illness insurance, and accident insurance + Parental leave + Critical caregiving leave + Discounts and savings + Commuter benefits + Tuition reimbursement + Scholarships for dependent children + Adoption reimbursement **Posting End Date:** 12 Jul 2025 ***** **_Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-469862