Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott.
Property Location: Embassy Suites by Hilton Minneapolis North / Brooklyn Center
Job Summary
The Guest Services Supervisor assists in supervising guest services operations and team members. The Guest Services Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.
Essential Duties and Responsibilities
Performs all duties of a Guest Services Representative. Registers and processes guests upon arrival and departure. Demonstrates and provides exceptional guest service to all hotel guests. Demonstrates telephone courtesy and professionalism. Maintains personal connections with guests and clients to encourage guest loyalty. Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling. Uses appropriate selling techniques to maximize revenue and occupancy. Demonstrates a working knowledge of all services and facilities of the hotel and local area. Assists in reviewing and approving billing accounts and department reporting. Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action. Maintains clean and professional appearance of public areas and hotel office. Performs additional responsibilities as assigned by leadership. Must be able to work evenings and weekends as needed.
Qualifications
Strong interpersonal and communication skills. Strong organizational skills and attention to detail. Ability to handle stressful situations with poise and professionalism. Strong leadership and a professional image. Conduct work-related functions in a professional manner.
We're not just in the business of managing hotels; we're in the business of creating unforgettable experiences for our guests and ensuring the success of our property owners and business partners. As a leading hotel ownership and management company with more than 45 years of experience, we bring a unique blend of expertise, dedication, and passion to the hospitality industry.
Our purpose is to enrich the lives of others through hospitality. To us, hospitality is not just a business; it's a personal promise and the mainstay of our corporate culture. We truly believe in enriching the lives of guests, partners, and our employees through outstanding hospitality. We firmly believe this is the key make-or-break factor in our-and our partners'-ongoing success.
If offered a position the candidate must complete a criminal background check. All employment offers are contingent based on the results of your criminal background check.