Job Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 15,000 trained professionals
+ 250+ locations worldwide
+ Fortune 500
+ Globally unified systems
Scope of Position:
Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.
+ Ensure smooth and timely freight process flow.
+ Prepare various documents for international transportation.
+ Coordinate and negotiate rates with our contracted vendors in procuring space and services.
+ Ensure accurate and timely client and vendors billing.
+ Ensure accurate and timely data entry into our operating system.
+ Interact with our customers in arranging their international export shipments, meeting customer service standards.
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
+ Understand department process flow, constantly looking for areas of improved efficiency.
+ Ensure all customers standard operating procedures are followed as per the DLSOP.
+ Work with the team on meeting KPI standards, as per the company's procedures.
+ Monitor shipment reports to ensure total customer satisfaction
+ Overseas communications
Support the supervisor in the following areas:
+ Daily review Stat 1 and operational reports and work with team on updating event codes
+ Audit files and work with the team on meeting operating process standards
+ Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers.
+ Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
Finances:
+ Proactively work to maintain and monitor accounts payment within 30 days.
+ Ensure company credit procedures are followed and utilized effectively.
+ Accurate and timely billing of vendors and resolve accounting issues.
+ Monitor accounts payable to vendors (airlines, truckers etc.) utilizing BNP report.
+ Monitor intercompany accounting discrepancies via AJAX report.
Sales / Retention:
+ Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
+ Participate to the transition of new business/ updates to existing business.
+ Assist in retention calls and complete customer reviews with your regular customers to document in the CRS.
People:
+ Identify with manager / supervisor, develop, and mentor your No. 2.
+ Support the supervisor where needed:
+ Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
+ Be a guide for the team - mentor agents
+ Ensure team meets company standards of 52 hours training per year per employee.
+ Follow-up new hires training as per the company requirement standards.
+ Periodically communicate department goals and expectations with team to ensure buy-in and accountability.
Systems:
+ Promote productivity tools (e.g. using edoc and edoc treeview, export database, process management)
+ Be open to implementing new system changes and enhancements with your team.
+ Be involved and suggest system/process improvements.
+ Set the tone of this environment within your team.
Culture:
+ Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
+ 2 years of industry specific qualification (country specific).
+ Good market and product knowledge.
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
+ Pro-active, strong organizational skills.
+ Good computer skills (Excel, Word).
+ Hazardous Materials certification (preferred).
+ Fluent in English.
Reporting Structure: Air Export Supervisor
Expeditors offers excellent benefits
+ Paid Vacation, Holiday, Sick Time
+ Health Plan: Medical, Prescription Drug, Dental and Vision
+ Life and Long Term Disability Insurance
+ 401(k) Retirement Savings Plan (US only)
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.