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Air Export Agent / Customer Service
Expeditors
15d
Louisville, KY, US
190 miles away

Job Type
Full-time
Job Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. + 15,000 trained professionals + 250+ locations worldwide + Fortune 500 + Globally unified systems Scope of Position: Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service. + Ensure smooth and timely freight process flow. + Prepare various documents for international transportation. + Coordinate and negotiate rates with our contracted vendors in procuring space and services. + Ensure accurate and timely client and vendors billing. + Ensure accurate and timely data entry into our operating system. + Interact with our customers in arranging their international export shipments, meeting customer service standards. + Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements. + Understand department process flow, constantly looking for areas of improved efficiency. + Ensure all customers standard operating procedures are followed as per the DLSOP. + Work with the team on meeting KPI standards, as per the company's procedures. + Monitor shipment reports to ensure total customer satisfaction + Overseas communications Support the supervisor in the following areas: + Daily review Stat 1 and operational reports and work with team on updating event codes + Audit files and work with the team on meeting operating process standards + Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers. + Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed. Finances: + Proactively work to maintain and monitor accounts payment within 30 days. + Ensure company credit procedures are followed and utilized effectively. + Accurate and timely billing of vendors and resolve accounting issues. + Monitor accounts payable to vendors (airlines, truckers etc.) utilizing BNP report. + Monitor intercompany accounting discrepancies via AJAX report. Sales / Retention: + Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer. + Participate to the transition of new business/ updates to existing business. + Assist in retention calls and complete customer reviews with your regular customers to document in the CRS. People: + Identify with manager / supervisor, develop, and mentor your No. 2. + Support the supervisor where needed: + Allocate workloads within team to ensure smooth operations during peak activity or staff absence. + Be a guide for the team - mentor agents + Ensure team meets company standards of 52 hours training per year per employee. + Follow-up new hires training as per the company requirement standards. + Periodically communicate department goals and expectations with team to ensure buy-in and accountability. Systems: + Promote productivity tools (e.g. using edoc and edoc treeview, export database, process management) + Be open to implementing new system changes and enhancements with your team. + Be involved and suggest system/process improvements. + Set the tone of this environment within your team. Culture: + Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. + 2 years of industry specific qualification (country specific). + Good market and product knowledge. + Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. + Pro-active, strong organizational skills. + Good computer skills (Excel, Word). + Hazardous Materials certification (preferred). + Fluent in English. Reporting Structure: Air Export Supervisor Expeditors offers excellent benefits + Paid Vacation, Holiday, Sick Time + Health Plan: Medical, Prescription Drug, Dental and Vision + Life and Long Term Disability Insurance + 401(k) Retirement Savings Plan (US only) + Employee Stock Purchase Plan + Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines.