Dialer Specialist

Location: Hybrid – Van Nuys, CA (in-office Tuesdays & Wednesdays)

Department: Call Center Operations

Schedule: Full-time | Occasional OT/Saturdays during peak periods

About the Role

We're seeking a Dialer Specialist to optimize our call center performance. You'll co-manage our predictive dialer system, track real-time metrics, and collaborate with cross-functional teams to boost efficiency-all while ensuring compliance with legal and internal policies.

What You'll Do

• Monitor, configure, and maintain dialer campaigns and call strategies
• Make real-time adjustments to improve agent contact and file reach rates
• Analyze campaign performance and share actionable reports
• Collaborate with operations, compliance, and IT teams to align dialer tactics with business goals
• Support special projects and provide assistance to leadership as needed

What You Bring

• 2+ years in a call center environment
• Experience with dialer tools (Genesys preferred) and SQL reporting
• Strong analytical, critical thinking, and communication skills
• Understanding of FDCPA, TCPA, and industry regulations
• High school diploma or GED required

Nice to Have

• Background in financial services or unsecured debt collections
• Experience with Microsoft Access, Excel, and SQL Server Management Studio

Why LoanMart

• Hybrid flexibility: Work from home 3 days/week
• Casual dress code
• Free catered lunch Tuesdays + snacks & espresso bar
• Top-tier health coverage + life & supplemental insurance
• 401(k), EAP, and generous PTO programs

CLICK HERE TO READ MORE about the full suite of benefits and perks that LoanMart offers its employees.

Fair Chance Ordinance: Applicants with criminal convictions will be considered for employment in accordance with applicant city and state ordinances including but not limited to the Los Angeles City and County Fair Chance Ordinances, California Fair Chance Act, and any and all other laws and ordinances applicable to the background check process, applicant, and position.

California Applicant Privacy Notice: The California Applicant Privacy Notice ("Applicant Privacy Notice") describes the types of personal information that we may collect about our California job applicants through Wheels Financial Group, LLC's online recruitment system and careers pages which link to this Applicant Privacy Notice (collectively, the "Recruitment System") and how it may be used. Click this link to review the entire policy. https://loanmart.applicantpro.com/pages/CCPA_California/ - https://loanmart.applicantpro.com/pages/CCPA_California/ .