**Keep Operations Running Smoothly: Join PDS Tech Commercial as a Service Dispatcher in the HVAC Industry** **Location: Richmond, VA | Schedule: Standard Work Day | Payrate: $** **15.02** **Make an Impact Every Day** PDS Tech Commercial is partnering with a leader in the HVAC industry to hire a detail-oriented and highly organized Service Dispatcher. In this role, you will serve as the central point of coordination-ensuring customer service requests are handled efficiently and technicians are deployed effectively. Your work directly supports customer satisfaction and the success of daily operations. **What You'll Do** As a Service Dispatcher, you will play a key role in managing service flow and supporting both customers and field teams: + Answer incoming customer calls and create accurate dispatch tickets for each service request + Schedule and dispatch technicians based on urgency, availability, and location + Communicate clearly with customers, technicians, and internal staff + Monitor job progress and update records as needed + Receive and track parts to support service operations + Maintain organized hard copies of customer files and billing documentation + Provide administrative support, including assisting with marketing tasks as needed **What We're Looking For** **Required Qualifications:** + Strong organizational skills with the ability to manage multiple tasks + Excellent communication and customer service skills + Ability to work in a fast-paced, deadline-driven environment + High attention to detail and accuracy + Basic computer proficiency **Preferred Qualifications:** + Previous experience in dispatching, scheduling, or a customer service role + Familiarity with HVAC or field service operations + Experience maintaining billing records or administrative documentation + Strong problem-solving and prioritization skills **Apply Today** If you are a dependable professional who thrives in a fast-paced environment and enjoys being the key connection between customers and service teams, we encourage you to apply. Join PDS Tech Commercial and contribute to delivering reliable, high-quality service in the HVAC industry. **Pay Details:** $15.02 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.