Senior Concierge - New York City, NY Job ID 217038 Posted 23-Apr-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Customer Service, Facilities Management Location(s) Manhattan - New York - United States of America, New York - New York - United States of America, New York City - New York - United States of America **About the Role:** As a CBRE Senior Concierge, you will assist guests, customers, and tenants with business and personal needs. This includes making reservations, scheduling transportation services, and providing recommendations on local attractions. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. **What You'll Do:** - Serve as a primary point of contact for all individuals entering the facility, ensuring a friendly and professional demeanor at all times. -Greet clients, applicants, and visitors upon arrival. Issue visitor passes and parking validations and follow security protocols. - Record, log, and track service requests, providing administrative support to management as needed. - Arrange and confirm recreational, dining, and business activities on behalf of requestors, ensuring timely responses to all inquiries. - Deliver exceptional customer service, fostering a welcoming environment and encouraging guests and tenants to refer personal and business associates. - Build and maintain an up-to-date database of local business recommendations, including preferred transportation sources, dining, entertainment, and more. - Support EVWZ and Event Tickets within the RSVP system - Adhere to property-specific security and emergency procedures, notifying appropriate parties to ensure the safety of all individuals in the building. - Address inquiries or complaints from clients, co-workers, and supervisors, providing solutions in a professional and customer-focused manner. - Resolve moderately complex problems, identifying appropriate approaches to existing solutions to accomplish team objectives. - Support the Concierge team by applying knowledge of practices and procedures, assisting in building consensus and ensuring team objectives are met. - Ensure personal and team outcomes positively impact customer objectives, leading by example and modeling behaviors consistent with CBRE RISE values. **What You'll Need:** **Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future** - High School Diploma or GED with 2-3 years of job-related experience. Prior experience in a customer service or hospitality role is preferred. - Understanding of a range of processes, procedures, systems, and concepts within the job function and basic knowledge of related job functions. - Ability to explain moderately complex concepts or sensitive information clearly and effectively. - Proficiency in Microsoft Office products, including Word, Excel, Outlook, etc. - Excellent organizational skills with a strong attention to detail and an inquisitive mindset CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The **minimum salary for the Workplace Experience Senior Concierge position is $75,000 annually** and the **maximum salary for the** **Workplace Experience Senior Concierge** **position is $82,500 annually** . Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. **The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.** **Equal Employment Opportunity:** **CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.** **Candidate Accommodations:** **CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).** **Host** **Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.** **Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host's scalable product suite includes concierge-quality services provided by talented CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.** **The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.** **Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services)** CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)