Company Overview

Patriot Mobile (PM) is America's only Christian conservative wireless provider. We offer broad coverage on dependable, nationwide 4G or 5G LTE networks. We are committed to providing our members reliable wireless service and exceptional support while relentlessly fighting for our shared values. Patriot Mobile donates a portion of every dollar earned to support organizations that fight for First Amendment Religious Freedom and Freedom of Speech, Second Amendment Right to Bear Arms, Sanctity of Life, and the needs of our Veterans and First Responders.

Job Overview

The Customer Loyalty Representative is responsible for retaining customers by reinforcing the values of Patriot Mobile and providing tailored solutions that align with both business objectives and member needs. This role focuses on proactive outreach, problem resolution, and controlled retention strategies to minimize churn and enhance customer satisfaction.

Essential Functions and Responsibilities

• Engage with customers to address concerns, offer solutions, and retain business.
• Identify at-risk accounts and initiate retention strategies to improve customer loyalty.
• Utilize negotiation skills to provide tailored solutions that meet customer needs while supporting company goals.
• Track and manage retention cases, documenting interactions and resolutions effectively.
• Consistently achieve retention targets, customer satisfaction scores, and minimize churn rates.
• Develop and refine techniques for customer retention and loyalty-building.
• Leverage discounts and retention tools in a way that supports Patriot Mobile's business model while ensuring customer satisfaction.
• Strengthen persuasive communication skills to effectively address customer concerns and encourage continued service.
• Build long-term relationships with customers to foster loyalty and trust.

Required Knowledge/Skills/Abilities:

• Ability to quickly learn, analyze situations, and make decisions which support the mission of Patriot Mobile.
• Strong ability to communicate effectively; verbal, written and interpersonal communication skills.
• Skilled in navigating Microsoft office suite and customer support tools.
• Demonstrated ability to prioritize work.
• Proven ability to work in fast-paced environment and multi-task on work assignments.
• Dependable, including excellent attendance.
• Willing to work overtime and Saturdays.

Education and Experience

• High School diploma or GED required; Associate's or Bachelor's degree preferred.
• Experience in sales, operations, or executive administrative support is preferred.
• Previous call center/technical support experience required

Physical Requirements

• Must be able to sit or stand for long periods.
• Must be able to work in an office environment.
• Must be able to lift and move items up to 25 pounds.

Patriot Mobile is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment based on age, race, religion, color, disability, sex, or national origin.