Job Title: Desktop Support Technician

• Location: Fort Worth, TX
• Hours: Monday through Friday from 8 AM to 5 PM or 9 AM to 6 PM
• Rate of Pay: $19 - $24 per hour, depending on experience

Job Summary of a Desktop Support Technician: We are seeking a skilled and customer-focused Desktop Support Technician to join our IT team. In this role, you will provide enterprise-level support in a Windows/Microsoft environment, assisting end-users with hardware, software, and network issues. You'll play a key role in maintaining the performance of computer systems, deploying new equipment, and ensuring a seamless user experience through professional support and clear communication.

Responsibilities as a Desktop Support Technician:

• Enterprise support for Windows/Microsoft environment, including direct interaction with end users
• Provide first and second level technical support via phone, email, or in-person interactions for the computing environment, including desktop, peripherals, network, wireless, networked devices, and IP telephones
• Analyzes, troubleshoots, and maintains computer systems and related hardware
• Strong communication skills, both verbal and written, to interact effectively with end-users.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Maintain a high level of customer service through professionalism, timeliness, organizational skills, and follow-through
• Must be able to lift to 30 pounds while installing computer equipment
• Maintain an inventory of all hardware inventory/organize asset disposal
• Assist, build, or set up Desktop and Laptop systems for end user deployment
• Some travel will be required/some overnight based on business needs
• Handle a variety of IT support tickets created
• Ability to work independently as well as collaboratively within a team.

This job description is not intended to be all inclusive and the employee will also perform other reasonably related duties as assigned by the IT Department Manager.

Skills and Experience:

• Degree preferred but not required based on experience level and certifications.
• 1 to 3 years in a technical support or help desk role.
• A+, Network+ and/or any Microsoft certifications are a significant plus
• Familiarity with basic networking concepts
• Solid understanding of Windows operating systems and Office 365 suite.
• Excellent interpersonal skills and a service-oriented approach.