**Job Description** **PLEASE NOTE:** Preferred locations for this position: + Austin, TX + Chicago, IL + Burlington, MA + Denver, CO **Overview:** The Customer Success (CS) Presales team is responsible for assisting the Direct Sales Organization to enhance Annual Recurring Revenue (ARR) while setting the groundwork for successful implementation projects by the Customer Success (CS) Delivery organization. Our Customer Success Presales Team provides NetSuite implementation, product and industry thought leadership during the sales cycle. They do this by identifying prospect's business objectives and aligning those to our SuiteSuccess product offerings. This includes scoping, estimating, documenting, and communicating the prospect's solution and implementation strategy. CS Presales team members work with a variety of collaborators including prospect's C-Level executives and Oracle NetSuite's Account Executives, Solution Consultants, Solution Architects, Delivery Consultants and Sales Leadership. This manager-level position is responsible for leading a team of NetSuite Presales consultants to engage with our Direct Sales Team in selling software and professional services. A Customer Success Presales Manager has 8+ years of technology implementation/project manager/consulting experience and industry expertise. A Customer Success Presales Manager enhances this experience to develop and drive deep industry solutioning expertise, to develop go-to-market industry perspectives, to coach Solution Principals to become strong presales consultants, to provide deal support, and to develop effective industry compete strategies. A Customer Success Presales Manager should have a passion for coaching and mentoring, continuous learning, fostering cross-team collaboration, and team building. **Responsibilities include:** + Driving professional services sales and supporting the related software license sales cycle. + Preparing a team to develop deep industry and product expertise so that they can solution to help prospects achieve their business objectives and sell more effectively. + Preparing team members to play different roles on a deal depending on the sales motion. + Taking ownership for deal resourcing and actively managing a team's deal portfolio and forecasting hours sold. + Enabling a team to successfully implement their specific role on deals based on their level and sales motion. + Taking ownership for overseeing the development of Industry Points of View & Product Positioning for a set of targeted industries. + Scanning the competitive landscape, evaluating win rates, assessing impact of new products and new releases to best refresh Industry POVs and Product Positioning and to make recommendations on new target industries. + Developing the ability to be an effective executive sponsor for a set of targeted industries. + Taking ownership for the execution of marketing and communication events, in coordination with other Customer Success Presales leaders and the CS Insights Team. + Foster deep relationships between team members and the delivery team and engage with them in an intentional, ongoing way. + Foster deep relationships between your team members and our Direct Sales and Direct Solution Consulting organizations. + Coaching and mentoring team members to optimize sales competence, NetSuite knowledge, and industry savvy. + Guiding team through career development, goal setting, and performance evaluations. + Identifying and resolving issues. + Identifying and implementing process improvements. + Ensuring that operational policies are followed, and that business objectives and systems excellence are achieved. + Responsible for operational metrics and business results for assigned area of responsibility. Typically manages individual contributors and/or entry-level managers. + Participating in the overall development and improvement of our Customer Success Presales team **Preferred Entry Qualifications/Skills include:** + Bachelors' degree preferably in Business, Accounting, Computer Science, Software Development or equivalent career experience + 8+ years of relevant experience + Demonstrable leadership skills in leading others + Demonstrates high emotional intelligence as a leader + Ability to demonstrate industry marketing strategies + Above average ability to effectively communicate verbally and in writing (in English) + Knowledge of Oracle NetSuite products and industries or equivalent ERP consulting/project management experience + Ability to coach and mentor others + Ability to work under pressure, meet deadlines, and manage multiple workstreams + Ability to work independently and collaboratively + Takes initiative and must always have positive, engaging, professional attitude + M2 or M3 level dependent on extent of professional experience **Responsibilities** Please see above Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from: $94,600 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - M3 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.