Description We are looking for a Customer Service Representative to join a payments-focused corporate team in Indianapolis, Indiana. This contract opportunity with permanent potential is ideal for someone who communicates clearly, enjoys assisting customers over the phone, and can handle routine service needs with accuracy and professionalism. The person in this role will support customers by resolving account-related concerns, sharing product information, and helping them make informed decisions while meeting call center performance expectations. ***The shift is Monday - Friday 1pm - 10pm EST*** MUST BE FLUENT IN SPANISH AND ENGLISH Responsibilities: - Respond to customer inquiries by phone and document service concerns by creating and updating trouble tickets as needed. - Provide clear explanations of available products, service features, pricing details, and applicable fees so customers understand their options. - Use call center applications and support tools efficiently to access account information, complete service requests, and maintain accurate records. - Resolve common customer issues by following established procedures and escalating more complex matters when additional guidance is required. - Consistently meet service quality standards, productivity goals, and other call center performance measures. - Encourage customers to use online and automated self-service resources when those options best support their needs. - Share information about current promotions, enhanced offerings, and upgraded solutions that may benefit the customer. - Prepare and communicate rate quotes while promoting prepay solutions when appropriate. - Perform additional customer support and administrative tasks as assigned to support daily operations. Requirements - Previous experience in customer service, call center support, or a similar client-facing environment. - Strong data entry skills with a high level of accuracy and attention to detail. - Ability to research customer issues, review account information, and identify appropriate next steps. - Clear written communication skills for detailed email correspondence and documentation. - Comfortable discussing pricing, preparing customer quotes, and explaining service-related charges. - Working knowledge of standard customer service systems and the ability to learn new tools quickly. - Spanish language skills are REQUIRED. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .