Adecco is seeking an experienced **HR Contact Center Specialist** to support employee inquiries, payroll-related questions, and case management in a fast-paced environment. This role is more customer service-focused than a traditional HR position. **Key Responsibilities** + Handle high-volume inbound calls and create/manage cases in ServiceNow + Support payroll inquiries by explaining timekeeping and payroll processes + Document employee data changes and communications + Partner with HR and Payroll to resolve employee questions + Provide support with verifications, tuition reimbursement, and policy questions **Qualifications for the HR Contact Center Specialist:** + Bachelor's degree preferred (AA accepted) + 5+ years of call center and HR experience + Payroll experience preferred + ServiceNow experience preferred; SuccessFactors a plus + Strong attention to detail, communication, and problem-solving skills + Proficient in Microsoft Outlook, Teams, and Excel Spanish language skills highly preferred **What's in this HR Contact Center Specialist position for you?   ** + Pay:   $22.90 + Shift:  Hybrid / WFH 2 days / Monday - Friday / 9:00 AM - 06:00 PM + Weekly paycheck  + Dedicated Onboarding Specialist & Recruiter  + Access to Adecco's Aspire Academy with thousands of free upskilling courses  **IMPORTANT:** This position is being recruited for by one of our Centralized Delivery Teams and not your local Branch. For instant consideration for this role and other opportunities with Adecco, apply today! **Pay Details:** $22.90 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.