Summary of the Role

The Outreach Case Manager plays a vital role in supporting the Outreach Ministries team. This role works under the direction of the Director of Outreach, and provides support to the Mobile Shower Trailer Outreach and overall street outreach efforts that addresses poverty, addiction, employment, housing, mental health and spirituality of those we serve.

Mel Trotter Ministries Staff Attributes

We expect all staff to project and exemplify a passion for a faith-based approach, to advocate for the guests, to be humble, supportive team players, who acknowledge their gifts and those of others, are truthfully transparent, seek input from others, admit and learn from mistakes, are highly coachable and approachable. We expect a hungry, innovative, goal-oriented, eager contributor, who shows a dedicated work ethic. We expect our staff to exhibit empathy, compassion, active listening, self-awareness, and practice sensitivity across racial, class, and cultural lines. We look for work habits of punctuality, dependability, accountability, responsibility, cooperation, integrity, problem-solving, and overall positivity.

These attributes, combined with the performance of one's duties and achievement of goals will be equated with the quality of one's overall job performance. Please refer to them often and feel free to ask for feedback on these areas regularly.

Job Plan

Provide case management support to unsheltered individuals by assisting with vital document retrieval, completing housing assessments, connection to employment, and resource navigation.
Collaborate with community partners to connect individuals to resources for housing, community mental health, substance abuse, medical care, and mainstream resources.
Work closely with the Outreach Director and Facilities Department to address any maintenance issues with the outreach van and equipment.
Restock and order all necessary supplies and equipment needed to successfully sustain outreach programing
Have an understanding and working knowledge of resources directly related to housing and employment in Grand Rapids.
Inform those we serve of the services available to help them in their present situation. Ensure they have access to information on housing and other options to include program options.
Effectively engage with clients using outreach best practices from a housing first approach.
Serve as an active training resource for volunteers participating in Outreach shifts to ensure the highest quality experience for all involved.
Ensure all staff, volunteers and interns are interacting with those we serve in a grace-based and relationally driven manner.
Maintain accurate and timely records and ensure the physical security and maintenance of assigned equipment.
Maintain a positive, pleasant, professional Christian attitude. Work with other staff to forge and model transparent and supportive Christian relationships which will serve as a leadership example for recovery program men.
Attend all Mission meetings and training sessions, as required.
Work effectively with colleagues throughout the Mission's organization to achieve ministry objectives, maintaining good communication and working relationships
Drive between various ministry locations as needed.
Any other job-related duties as assigned by supervisor.
Maintain consistent and appropriate case management notes and documentation
Support the mobile shower unit program by being on site at the mobile shower locations and assisting with transporting, cleaning and maintaining the mobile shower unit
Work alongside volunteers at mobile shower locations to provide basic needs and connect to community resources

Qualifications

BSW or MSW degree preferred
Minimum 2 years of related experience with marginalized population
Proficient in Microsoft Excel, Word, Outlook
Possess a valid driver's license
Strong communication skills and ability to problem solve and adapt to change

Working Conditions

Regular standing, walking, climbing, crouching, bending, pushing, or pulling
Understand, speak, read, and write fluent English
Ability to communicate verbally and to accurately hear, with hearing correction
Ability to see 20/20, with vision correction
Able to lift up to 20 pounds regularly
Able to use fine motor hand functions