Peak Moments Ambassador

Mic check 1-2. Calling all customer service rockstars! If you love having fun while interacting with guests, have a positive, welcoming demeanor, and thrive on making people feel comfortable and at home: this is your chance to shine.

As a Peak Moments Ambassador, you'll deliver exceptional front desk service and champion our Peak Moments culture, elevating Platinum Service into unforgettable experiences that surprise, delight, and inspire both guests and team members.

If you are missing a few skills or qualifications, no problem! We value potential and invest in training those with the right attitude and desire to excel. Skills can be learned, but passion can't be taught. If you believe in Platinum Service and thrive on exceeding guest expectations, we want to talk to you. Apply today!

About us: What is Platinum Service? It's our promise to do unto others better than they could have ever imagined. At Pathfinder Hospitality, hospitality is not just in our name, it's in our DNA. We live, breathe, and even dream Platinum Service. Heck, even the pineapples we wear on our lapels have gone platinum!

Culture and values: We continuously break the mold, always going above and beyond to create memorable experiences for our employees and guests through our commitment to our purpose - providing Platinum Service to our guests.

• Accountability: We honor our commitments and each other with reliability and responsibility.
• Collaboration: Everyone's thoughts and opinions matter.
• Empowerment: We learn from successes and failures and grow from both.
• Engagement: We are ambassadors in all aspects of our industry through advocacy.
• Innovation: We use creativity to turn the ordinary into extraordinary.
• Integrity: We fulfill our commitments and honor our promises.
• Passion: We are driven by a heartfelt commitment to unrivaled hospitality.
• Transparency: We openly share successes and failures.

If you believe in and are passionate about our culture and values, have a strong work ethic, and have a passion for providing platinum service, we want to talk to you, apply today!

Minimum Qualifications:

• Customer service experience required; hotel front desk experience a plus, but not required.
• Fluency in multiple languages, such as Spanish and English, is a plus, but not required.
• Excellent communication and interpersonal skills with a positive and friendly attitude.
• Strong problem-solving skills and ability to multitask.
• Proficiency in computer systems.
• Knowledge of the local area is helpful.
• Ability to work weekends and holidays.
• Comfortable assisting in hotel sales and marketing efforts, contributing to enhanced brand awareness and increased sales

Responsibilities: this list is not comprehensive; other duties may be assigned as needed.

• Serve as a Hotel Brand and Culture Ambassador: Embody the hotel's values and personality in every interaction, ensuring each guest feels valued, seen, and delighted.
• Use guest interactions and social media opportunities to promote the hotel and enhance brand awareness.
• Warmly greet guests at check-in and check-out, anticipating needs and exceeding expectations.
• Process guest payments, reservations, and special requests accurately and efficiently.

• Respond promptly to guest inquiries, resolving concerns with proactive problem-solving.
• Maintain accurate guest registration records and room assignments.
• Promote and upsell hotel rooms and amenities confidently.

• Lead your peers to create, inspire, and recognize Peak Moments as intentional, memorable, and personalized experiences that take Platinum Service to the next level.
• Encourage teammates to share and plan Peak Moments during huddles and meetings.
• Capture and share Peak Moments on our socials and property boards in collaboration with our Marketing and Sales departments.
• Help roll out Peak Moments tools, cheat sheets, and training at the property level.
• Gather guest "clues" to personalize their stay and create memorable touchpoints.
• Share successes and feedback with the Peak Moments Council..

Compensation/Pay: 16$ per hour

Benefits Include:

• 8 paid holidays, flexible PTO, and vacation
• Birthday Pay
• Additional paid time off for community involvement
• Health insurance
• IRA Match Program
• Mental Health & Wellness Program (including access to a Life Coach)
• Employee Development Program
• Discounted hotel stays within our portfolio