Job Title: Parts Assistant

Department: Parts

Reports To: Parts Manager

Summary: Specializes in selling parts, planning and purchasing, inventories, shipping and receiving, and issues spare parts for equipment repair and maintenance by performing the following duties:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Nurture and maintain the highest level of customer satisfaction.
• Takes parts orders and provides customer support to the service department.
• Perform a variety of shipping/receiving tasks, including preparing bills of lading, packing lists, materials shipped and received forms, etc.
• Specializes in coordinating all aspects of managing incoming and outgoing courier services, including tracking of shipments via various online systems.
• Stock shelves with client product/stock.
• Perform physical inventory counts.
• Compares packing slips against purchase orders to verify quality and quantity of merchandise received. Resolves any discrepancies. Inspects for damage and handles accordingly.
• Stores purchased parts in parts storage areas and issues parts to technicians upon request.
• Works to find lower cost suppliers
• Sells parts. Works with technicians to identify, spec and deliver required parts.
• Maintains purchase order numbers and assigns identifying parts numbers.
• Reads shop manuals to ascertain type and specification of part.
• Utilize EBS and foresight programs.
• Travel required.
• Actively participate in the morning Service Dept. daily meeting of job assignments.
• Review Parts orders/backorders with Service Manager and Service Administer prior to the morning Service Dept. daily meeting.
• Actively manage and communicate with vendors to expedite parts to increase Service Dept. utilization.
• Create purchase orders for technician's credit card and outside purchases

Equipment/Facilities

• Establishes and adjusts work procedures and schedules to meet requirements.
• Suggests changes in working conditions and use of equipment to increase the safety and efficiency of Parts and Service Department employees.
• Recommends measures to improve production methods, Parts and Service Department equipment performance and overall quality.
• Analyze and resolve work problems and/or assist employees in solving problems.
• Interprets specifications, blueprints, schematics and job orders to Parts and Service Department employees.

Safety

• Ensures that all new products ordered that require a MSDS have a MSDS for the Service Department
• Actively involved in corporate safety programs

Customer Relations

• Maintains direct customer/Service contact.
• Looks up, Locates, Processes order and Ships parts for customer/Service orders.

Competencies/Attributes/Skills

Sales Skills- Effectively works with customer/Service to meet needs; understands and resolves parts issues to satisfaction of customer/Service, secures parts orders and follows through with delivery and collection issues.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service/Relationships – Effectively manages customer/Service relationships. Manages difficult or emotional customer/Service situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Quantity - Completes work in timely manner; Strives to increase productivity; Works quickly.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of accounting software; Inventory software; Manufacturing software; Order processing systems; Spreadsheet software and Word Processing software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift and move objects weighing more than 70lbs for distances of more than 20 feet.
• Must be able to bend or stoop repeatedly continually or over time.
• Must be able to work in a variety of weather conditions with exposure to the elements.

We offer a competitive compensation package and the opportunity to join a respected company with a long-standing reputation for excellence in service and support.

ECA participates in E-Verify, a federal program that checks employment eligibility of all new hires through the U.S. Department of Homeland Security: all employment offers are contingent upon successful E-Verify results.