Description Provides customer satisfaction through day to day GPO/Corporate Customer support, problem identification and resolution. Has thorough working knowledge of internal systems, analysis, research and contract compliance. Provide support and assistance to multiple Account Managers. Ability to extract and manipulate data from multiple system platforms. Displays a digital mindset and adheres to data governance. Proficient in extracting/auditing customer compliance data from MCK mainframe/SAP, to include, but not limited to; Excel and SAP as well as Snowflake and Power BI. Extracting data from MCK and customer specific databases. 20% Identify and implement process improvements on our internal 340B Account Set up process. 10% Handle research, reconciliation and negotiations of account issues including report out at an executive level. 5% Resolve issues in an accurate and timely manner that provides the highest level of customer satisfaction. 10% Account Set-up for 340B Covered Entity/Contracted Pharmacy business mode. 50% Analysis and report out as needed. HIBCC/HRSA Coordinator. Oversees relationship with multiple Distribution Centers. 5% Skills Administrative support, Customer service, account management, Excel, Sap, Pharmaceutical, 340b, accounting Top Skills Details Administrative support,Customer service,account management,Excel,Sap Additional Skills & Qualifications Education/Training - - Bachelor's Degree or Equivalent Experience - Work independently and prioritize work efforts to focus on highest value-added activities. - Meet or exceed defined customer service levels that directly influence the department's achievement of targeted customer satisfaction goals. - Demonstrates organizational and time management skills. - Demonstrates subject matter expert (SME) knowledge on 340B Process, including knowledge of accounts and contracts. Business Experience - Minimum 5 years related experience in customer service or accounting/financial entity or 2 to 3 drug wholesale experience in customer facing role. Specialized Knowledge/Skills - - Functional/Technical: Customer relationship management Project management Analysis/Business Acumen Technical aptitude (Microsoft Office, including Excel, Access, PowerPoint; Business Objects, SAP, Process improvement) Competencies/Knowledge/Professional/Skills: - Professional Attributes Customer Orientation Assertiveness and Influence Results Orientation and Energy Decisiveness and Judgment Openness and Candor Self-Awareness and Accountability Conflict Resolution Creative Thinking Negotiation Communication (internal and external) Experience Level Expert Level Pay and Benefits The pay range for this position is $32.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Irving,TX. Application Deadline This position is anticipated to close on May 9, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.