Description We are looking for a dedicated Call Center Specialist to join a leading credit union in Baton Rouge, Louisiana. This is a contract position where you will play a pivotal role in managing inbound customer calls and providing exceptional service. If you have experience in call centers or financial services, this is a great opportunity to use your skills in a dynamic and customer-focused environment. Responsibilities: - Handle a high volume of inbound calls, addressing customer inquiries with attention to detail and efficiency. - Assist customers with various banking or financial service needs, ensuring accurate and timely responses. - Utilize multiple software systems, including Microsoft Office Suite and XP2, to manage customer information and transactions. - Provide clear and concise information about products and services, tailoring recommendations to customer needs. - Maintain accurate records of customer interactions and follow-up actions in the system. - Collaborate with team members to resolve complex customer issues and escalate when necessary. - Adhere to business casual dress code and maintain a detail-oriented approach at all times. - Manage a rotating schedule, including occasional Saturdays, with a flexible half-day during the week. - Follow all pre-employment screening and compliance guidelines required by the organization. - Operate effectively in a multi-monitor setup, ensuring seamless navigation across systems. Requirements - Previous experience in a call center, banking, or financial institution is required. - Proficiency in Microsoft Office Suite and the ability to quickly learn new software systems. - Strong verbal communication skills with a customer-focused approach. - Ability to handle multiple tasks simultaneously in a fast-paced environment. - Basic office skills, including data entry and record-keeping. - Familiarity with customer service software and best practices. - Availability to work a rotating schedule, including some Saturdays. - High attention to detail and the ability to maintain accuracy under pressure. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .