Our client, a leading organization in the technology support sector, is seeking a Desktop Support Analyst to join their team. As a Desktop Support Analyst, you will be part of the IT Support Department supporting various staff members and manufacturing teams. The ideal candidate will demonstrate excellent problem-solving skills, strong communication abilities, and a proactive attitude, which will align successfully in the organization. "BEJOBS" **Job Title:** Desktop Support Analyst **Location:** San Jose, CA **Pay Range:** $40.00-$43.00/hr **Shift:** 1pm-9pm, Monday through Friday **What's the Job?** + Assist in troubleshooting and resolving hardware, software, and networking issues promptly and effectively. + Provide high-level IT support to manufacturing staff, employees, and various business functions. + Collaborate with other IT teams to ensure seamless problem resolution and service continuity. + Manage, monitor, and respond to IT incidents using Service Desk software, ensuring proper logging, prioritization, and escalation. + Support and troubleshoot corporate devices including laptops, smartphones, printers, and collaboration tools. **What's Needed?** + Proven experience in an IT support or service desk role, ideally supporting high-priority or executive support. + Strong knowledge of Windows and Mac OS, as well as mobile devices (iOS, Android). + Proficiency with remote troubleshooting tools such as TeamViewer, Zoom, and VPN solutions. + Experience supporting office productivity and collaboration software like Microsoft Office 365, Google Workspace, and Microsoft Teams. + Solid understanding of IT infrastructure including networking, Active Directory, VPN, and cloud services (AWS, Azure, JIRA). **What's in it for me?** + Opportunity to work in a dynamic and supportive environment. + Gain experience supporting a diverse range of IT systems and devices. + Work with a collaborative team focused on innovation and excellence. + Participate in an on-call rotation to develop your skills in incident management. + Potential for contract renewal and career growth within the organization. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.