Warranty Service Technician **General Information** Press space or enter keys to toggle section visibility City Milwaukee, Racine, Waukesha, West Allis State/Province Wisconsin Country United States Department IM SUPPORT Date Tuesday, April 22, 2025 Working time Full-time Ref# 20035633 Job Level Individual Contributor Job Type Early Career Job Field IM SUPPORT Seniority Level Entry Level Currency USD - United States - US Annual Base Salary Minimum 36,000 Annual Base Salary Maximum 48,000 The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en\_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en\_US/careers) . **Hourly:** Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range. **Description & Requirements** Press space or enter keys to toggle section visibility **About Xerox Holdings Corporation** For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com . **Overview** This entry-level position isa great placefor career development with a lot ofopportunityfor upward mobility.Ourmission is to build long-lasting relationships focused on the success of our clients, and to provide outstanding service that exceeds expectations. We are looking for a technician who has the desire to learn, is reliable, andis excitedabout the opportunity to work with devices at thecutting edgeof mobile computing. This is an entry-level position to kick off your IT career. In this role you will service our K-12 clientswithrepairing Chromebooks. **Chrome Care Technician Job Responsibilities** **What You'll Do** + Perform troubleshooting and diagnosis of hardware & software issues in Chrome and Windows environments. + Replacement of LCDs, keyboards, motherboards, and system components. + Document resolution steps and parts consumption in ticket software. + Manage paperwork trail for the warranty claim process. + Device teardown including parts testing and asset disposition. + Complete assigned daily, weekly, and monthly tasks. + Assist in the enrollment and rollout of new client devices. + Complete additional training to advance career as requested. **What You'll Need** + High School Diploma or equivalent; technical degree or certification preferred. + Knowledge of Chromebooks and Chrome OS preferred. + Experience with hardware repair tools and equipment required. + A+ Certification preferred. + Experience using Autotask Professional Services Automation Tool or similar system preferred. + Must have the ability to work independently and collaboratively in a fast-paced environment. + Strong problem-solving and analytical skills preferred. **Why You'll Love** **Xerox IT Solutions** + Competitive compensation + Remote work options, as well as locations across the United States + Blue Cross Blue Shield Insurance. + 3 weeks of PTO. + Short-term and long-term disability insurance. + Life insurance. + Healthcare Flexible Spending Account (FSA). + 401(k) with employer match. + Paid holidays. + Employee purchase discounts + A clear career path with opportunities for development, both personally and professionally To our future employees.Xerox IT Solutionspromisesto inspire your success.It'sour responsibility to develop your career and knowledge in an empowering environment thatretainspassionate IT professionals. **With Our Technology, Build Your Future at Xerox. Apply No** w! \#LI - JQ1 \#LI-ONSITE Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.