Summary/Objective Supervise and coordinate daily operations of the cinema. Provide leadership and development, and communicate expectations to all employees in a professional and safe work environment. Position Type/Expected Hours of Work This is a full-time position, and hours of work vary Monday through Sunday with required availability on the weekend. Must be available to work an irregular schedule including varied hours and days as business dictates The Manager of Cinema Operations must be available to work any day, evening, night, weekend, any and all holidays, and/or Friday and Saturday night. All Management, including the Manager of Cinema Operations must work one double shift per week. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: • Present self as professional and well-groomed. • Commit to the standards of the Showcase brand: o Provide a professional (inclusive, respectful, responsive) and welcoming (friendly) environment; o Support a simple and worry free environment (clean and safe); o Makes service enjoyable, fun and memorable; o Sell Showcase offerings (exclusive formats, loyalty programs, branded programs); and o Own service recovery. • Provide direct supervision and guidance to Cinema Staff, Supervisors and Leads to perform the essential functions of their positions. • Ensure that all Cinema Staff, Supervisors and Leads maintain a professional appearance and comply with all Dress & Grooming Guidelines. • Ensure that all Cinema Staff, Supervisors and Leads greet customers in a friendly, polite manner, and that any concerns are addressed in a timely and courteous manner. • Reinforce customer and operational focus through MBWA (Manage By Walking Around). • Present self as professional and well-groomed. • Commit to the standards of the Showcase brand: o Provide a professional (inclusive, respectful, responsive) and welcoming (friendly) environment; o Support a simple and worry free environment (clean and safe); o Makes service enjoyable, fun and memorable; o Sell Showcase offerings (exclusive formats, loyalty programs, branded programs); and o Own service recovery. • Provide direct supervision and guidance to Cinema Staff, Supervisors and Leads to perform the essential functions of their positions. • Ensure that all Cinema Staff, Supervisors and Leads maintain a professional appearance and comply with all Dress & Grooming Guidelines. • Ensure that all Cinema Staff, Supervisors and Leads greet customers in a friendly, polite manner, and that any concerns are addressed in a timely and courteous manner. • Reinforce customer and operational focus through MBWA (Manage By Walking Around). • Listen, communicate, and work effectively with all employees, customers, vendors and Home Office employees. • Maintain proper staffing levels of hourly employees based upon business needs, which fluctuate daily. • Perform daily, opening and closing operational and administrative duties. • Review Cinema Results to optimize customer, financial and food and beverage results. • Ability to work and meet deadlines with minimal supervision. • Assist with hiring, training, developing, and appropriately disciplining staff. • Uphold Workplace Guidelines and ensure compliance with company programs and policies. • Take ownership of the successful completion of personal training program. • Oversee an individual theatre department as assigned by the Managing Director. • Perform other company related duties and responsibilities as required or requested by the Managing Director. • Ability to operate projection equipment manually. • Thorough understanding and ability to operate projection network systems including; projector, server, automation, TMS/LMS, sound system, screen advertising equipment, and alternative content equipment. • Ability to recognize and remedy any quality of presentation issues. • Ability and willingness to do preliminary, basic troubleshooting under the direction of equipment service providers on projection booth equipment. • Proficient with all in house IT systems such as Point of Sale, Kronos Workforce, Digital Signage, etc. • Ability to visually locate and check deliveries (and other objects) against a bill of lading. • Ability to manage and conduct the evacuation of the cinema in accordance with company policies and procedures. • Ability to process information and inventory through computer systems and POS systems. • Availability for weekend, evening, and holiday shifts. • Work varied hours/days that may extend beyond the traditional 8 hour days and/or 40 hour week as business dictates. • Maintain regular personal attendance for all scheduled shifts per the Attendance Policy. Management reserves the right to add or modify duties and/or responsibilities as needed. Competencies • Excellent verbal, interpersonal, and written communication skills. • Excellent multitasking, time management, and organizational skills. • General ability to use Microsoft Office, Outlook, Word, and Excel. • Read, clearly speak and understand the English language. • Regular and reliable attendance. • Strong attention to detail. • Self-motivated. • Ability to exercise sound judgment and make decisions in a manner consistent with business objectives. • Availability for weekend, evening, and holiday shifts. • Work varied hours/days that may extend beyond the traditional 8 hour days and/or 40 hour week as business dictates. • Maintain regular personal attendance for all scheduled shifts per the Attendance Policy. Management reserves the right to add or modify duties and/or responsibilities as needed. Competencies • Excellent verbal, interpersonal, and written communication skills. • Excellent multitasking, time management, and organizational skills. • General ability to use Microsoft Office, Outlook, Word, and Excel. • Read, clearly speak and understand the English language. • Regular and reliable attendance. • Strong attention to detail. • Self-motivated. • Ability to exercise sound judgment and make decisions in a manner consistent with business objectives. • Ability to work in and under high pressure and difficult situations. Preferred Education and Experience • High School Diploma or equivalent. • 3 + years in a multiple screen cinema complex along with food and beverage experience. • Working knowledge of all cinema staff functions. Required Education and Experience • One year experience in customer-focused business (e.g. retail, restaurant, hospitality, etc.); • Six months supervisory or commensurate leadership experience; • Tips certification; • Serv Safe certification; • Personnel management and employee development; and • Strong team building and development skills. Work Environment This job operates in a professional customer service environment. This role routinely uses standard office equipment such as computers, phones, projectors, food service equipment, point of sale systems, and projectors. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand for long periods of time, up to 8 hours; bend; stoop; walk; use hands to finger, handle or feel; and reach with hands and arms. The Manager of Cinema Operations must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must have the ability to walk up and down stairs, ability to walk on hard surfaces (for example, tile, concrete or carpet) and the ability to climb on ladders and rooftops, and in adverse weather conditions. Supervisory Responsibility This position supervises all cinema employees and members of management. Additional Eligibility Qualifications Must be 18 or older. Work Authorization You must be authorized to work in the United States. Affirmative Action Plan (AAP)/Equal Employment Opportunity (EEO) Statement Showcase Cinemas is an equal opportunity employer. All aspects of employment, including recruitment, hire, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training are based on merit, competence, performance and business needs. We do not discriminate based on a characteristic protected by law including, but not limited to, race (including traits historically associated with race, such as hair texture and protective hairstyles) color, religious creed, sex, age (40 and over), gender, gender identity and expression, pregnancy (including childbirth, lactation and related medical conditions), transgender status, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), HIV testing, active military and/or veteran status, certain criminal records, a personal admission to a facility for the care and treatment of a mentally ill person, taking of maternity leave or any other consideration protected by federal, state