Description The O&M Manager is responsible for overseeing the successful operations of all Fort Independence IT Services deployed across multiple data center and cloud environments.  Organizational tasks include being the customer organization’s primary contact and representative in the broader customer agency review boards, broader customer status meetings, serving as communications conduit related to broader customer IT announcements and requirements, and ensuring Enterprise infrastructure are healthy through proactive management via metrics generation.Proactive management tasks also include proactive health patching of Enterprise infrastructure such as, but not limited to, servers, managing  Public Key Infrastructure, Security Accreditation reporting, and configuration management for software and hardware including Enterprise License Agreements (ELA).  This role is also responsible for meeting established Service Level Agreements per mission applicationsPrimary ResponsibilitiesAttend daily operations status calls representing Fort Independence customer organizationCommunicate agency initiatives and/or cybersecurity alerts to Fort Independence PMO for action into IT Service TeamsCommunicate IT Operational status to Fort Independence PMO and customer as neededTrack, consolidate, and report security accreditation status across organization to Fort Independence PMO and customer as needed so that appropriate actions can be plannedProactively identify innovations and automations across the organization to support standardizations and common IT patterns that can be implemented across Service TeamsCollaborate with Fort Independence PMO and customer organization on data center and cloud cost initiatives.Perform as process owner to effectively execute 365x24x7 communications/call tree for mission critical servicesManage 2 sub teams that perform triage and baseline management of processes, hardware, software and infrastructure itemsBasic QualificationsActive TS w/Polygraph 6-10 years of related experience required with a Master’s degree in a technical field or a Bachelor’s degree in a technical field with 8-12 years of related experience. A minimum, Bachelor’s degree in engineering, computer science, or other related technical field or Bachelor’s degree in a business or management-related field accompanied by experience managing complex programs. Experience with Data Center Operations Experience effectively communicating at senior levels within a customer organization. Experience meeting with customer and contractor personnel to formulate and review taskplans and deliverable items, and effectively execute in accordance with approved plans.Demonstrated experience supporting customer projects and experience working with competing priorities. Demonstrated experience collaborating and coordinating across project teams and components facilitating information sharing, reuse and productivity improvements.Due to the nature of the government contracts we support, US Citizenship is requiredPreferred QualificationsHands-on ServiceNow platform experienceDashboarding and implementation of reporting automationsExperience using JIRA and Confluence boardsPay Range:Pay Range $97,500.00 - $176,250.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy.  This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills and command of the English language.  This position will work a Panama shift which are 12 hours shifts from 6PM to 6AM.Primary Responsibilities:Responsible for interacting with customers to handle service inquiries and problems.Implement, troubleshoot and maintain IT systems. Independently and rapidly distinguish isolated user problems from enterprise-wide application/system problems. Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Duties include examining customer problems the identify & implement appropriate corrective action to initiate an effective solution/repair or return.This role analyzes recurring problems, annotating, and initiates solutions for preventing reoccurrence.Basic Qualifications:Significant experience with Linux (RHEL)/CentOSSignificant experience supporting a broad range of assignments requiring originality and innovation in determining how to accomplish tasks.Significant experience with Scripting/AutomationSignificant experience with troubleshooting issues in a growing environmentTime management skillsStrong oral and written communications skillsThe candidate must have BS with 4+ years of prior relevant experience or Masters with 2+ years of experience. Will consider work experience in lieu of a degree.Candidate must have an active TS/SCI with polygraph. Candidate must be US Citizen.Pay Range:Pay Range $66,300.00 - $119,850.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description The O&M Manager is responsible for overseeing the successful operations of all Fort Independence IT Services deployed across multiple data center and cloud environments.  Organizational tasks include being the customer organization’s primary contact and representative in the broader customer agency review boards, broader customer status meetings, serving as communications conduit related to broader customer IT announcements and requirements, and ensuring Enterprise infrastructure are healthy through proactive management via metrics generation.Proactive management tasks also include proactive health patching of Enterprise infrastructure such as, but not limited to, servers, managing  Public Key Infrastructure, Security Accreditation reporting, and configuration management for software and hardware including Enterprise License Agreements (ELA).  This role is also responsible for meeting established Service Level Agreements per mission applicationsPrimary ResponsibilitiesAttend daily operations status calls representing Fort Independence customer organizationCommunicate agency initiatives and/or cybersecurity alerts to Fort Independence PMO for action into IT Service TeamsCommunicate IT Operational status to Fort Independence PMO and customer as neededTrack, consolidate, and report security accreditation status across organization to Fort Independence PMO and customer as needed so that appropriate actions can be plannedProactively identify innovations and automations across the organization to support standardizations and common IT patterns that can be implemented across Service TeamsCollaborate with Fort Independence PMO and customer organization on data center and cloud cost initiatives.Perform as process owner to effectively execute 365x24x7 communications/call tree for mission critical servicesManage 2 sub teams that perform triage and baseline management of processes, hardware, software and infrastructure itemsBasic QualificationsActive TS w/Polygraph 6-10 years of related experience required with a Master’s degree in a technical field or a Bachelor’s degree in a technical field with 8-12 years of related experience. A minimum, Bachelor’s degree in engineering, computer science, or other related technical field or Bachelor’s degree in a business or management-related field accompanied by experience managing complex programs. Experience with Data Center Operations Experience effectively communicating at senior levels within a customer organization. Experience meeting with customer and contractor personnel to formulate and review taskplans and deliverable items, and effectively execute in accordance with approved plans.Demonstrated experience supporting customer projects and experience working with competing priorities. Demonstrated experience collaborating and coordinating across project teams and components facilitating information sharing, reuse and productivity improvements.Due to the nature of the government contracts we support, US Citizenship is requiredPreferred QualificationsHands-on ServiceNow platform experienceDashboarding and implementation of reporting automationsExperience using JIRA and Confluence boardsPay Range:Pay Range $97,500.00 - $176,250.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description The O&M Manager is responsible for overseeing the successful operations of all Fort Independence IT Services deployed across multiple data center and cloud environments.  Organizational tasks include being the customer organization’s primary contact and representative in the broader customer agency review boards, broader customer status meetings, serving as communications conduit related to broader customer IT announcements and requirements, and ensuring Enterprise infrastructure are healthy through proactive management via metrics generation.Proactive management tasks also include proactive health patching of Enterprise infrastructure such as, but not limited to, servers, managing  Public Key Infrastructure, Security Accreditation reporting, and configuration management for software and hardware including Enterprise License Agreements (ELA).  This role is also responsible for meeting established Service Level Agreements per mission applicationsPrimary ResponsibilitiesAttend daily operations status calls representing Fort Independence customer organizationCommunicate agency initiatives and/or cybersecurity alerts to Fort Independence PMO for action into IT Service TeamsCommunicate IT Operational status to Fort Independence PMO and customer as neededTrack, consolidate, and report security accreditation status across organization to Fort Independence PMO and customer as needed so that appropriate actions can be plannedProactively identify innovations and automations across the organization to support standardizations and common IT patterns that can be implemented across Service TeamsCollaborate with Fort Independence PMO and customer organization on data center and cloud cost initiatives.Perform as process owner to effectively execute 365x24x7 communications/call tree for mission critical servicesManage 2 sub teams that perform triage and baseline management of processes, hardware, software and infrastructure itemsBasic QualificationsActive TS w/Polygraph 6-10 years of related experience required with a Master’s degree in a technical field or a Bachelor’s degree in a technical field with 8-12 years of related experience. A minimum, Bachelor’s degree in engineering, computer science, or other related technical field or Bachelor’s degree in a business or management-related field accompanied by experience managing complex programs. Experience with Data Center Operations Experience effectively communicating at senior levels within a customer organization. Experience meeting with customer and contractor personnel to formulate and review taskplans and deliverable items, and effectively execute in accordance with approved plans.Demonstrated experience supporting customer projects and experience working with competing priorities. Demonstrated experience collaborating and coordinating across project teams and components facilitating information sharing, reuse and productivity improvements.Due to the nature of the government contracts we support, US Citizenship is requiredPreferred QualificationsHands-on ServiceNow platform experienceDashboarding and implementation of reporting automationsExperience using JIRA and Confluence boardsPay Range:Pay Range $97,500.00 - $176,250.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy.  This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills and command of the English language.  This position will work a Panama shift which are 12 hours shifts from 6PM to 6AM.Primary Responsibilities:Responsible for interacting with customers to handle service inquiries and problems.Implement, troubleshoot and maintain IT systems. Independently and rapidly distinguish isolated user problems from enterprise-wide application/system problems. Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Duties include examining customer problems the identify & implement appropriate corrective action to initiate an effective solution/repair or return.This role analyzes recurring problems, annotating, and initiates solutions for preventing reoccurrence.Basic Qualifications:Significant experience with Linux (RHEL)/CentOSSignificant experience supporting a broad range of assignments requiring originality and innovation in determining how to accomplish tasks.Significant experience with Scripting/AutomationSignificant experience with troubleshooting issues in a growing environmentTime management skillsStrong oral and written communications skillsThe candidate must have BS with 4+ years of prior relevant experience or Masters with 2+ years of experience. Will consider work experience in lieu of a degree.Candidate must have an active TS/SCI with polygraph. Candidate must be US Citizen.Pay Range:Pay Range $66,300.00 - $119,850.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Hertz Local Edition is seeking professionals to drive our vehicles to various locations while providing our best in class customer service.  As a Transporter you will pick up and drop off customers and deliver vehicles from the Hertz Local Edition office to various locations.  $15 hourly The general responsibilities will include but are not limited to. Transports vehicles from Hertz Local Edition offices to various locations. Will pick-up and drop-off customers as required. Must interface with vendors such as body shops, dealerships, and insurance agents. Maintain courteous and professional behavior & appearance. Follow all company safety policies and procedures and protect company assets. Ability to work with minimal supervision while maintaining high energy. Skills:  Valid driver's license Flexibility in scheduling which may include night's weekends and holidays Professional Experience: Previous experience in a related field. Previous customer service experience. Satisfactory driving record. The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.   US EEO STATEMENT  At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.  Individuals are encouraged to apply for positions because of the characteristics that make them unique.  EOE, including disability/veteran

Description This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy.  This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills and command of the English language.  This position will work a Panama shift which are 12 hours shifts from 6PM to 6AM.Primary Responsibilities:Responsible for interacting with customers to handle service inquiries and problems.Implement, troubleshoot and maintain IT systems. Independently and rapidly distinguish isolated user problems from enterprise-wide application/system problems. Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Duties include examining customer problems the identify & implement appropriate corrective action to initiate an effective solution/repair or return.This role analyzes recurring problems, annotating, and initiates solutions for preventing reoccurrence.Basic Qualifications:Significant experience with Linux (RHEL)/CentOSSignificant experience supporting a broad range of assignments requiring originality and innovation in determining how to accomplish tasks.Significant experience with Scripting/AutomationSignificant experience with troubleshooting issues in a growing environmentTime management skillsStrong oral and written communications skillsThe candidate must have BS with 4+ years of prior relevant experience or Masters with 2+ years of experience. Will consider work experience in lieu of a degree.Candidate must have an active TS/SCI with polygraph. Candidate must be US Citizen.Pay Range:Pay Range $66,300.00 - $119,850.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy.  This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills and command of the English language.  This position will work a Panama shift which are 12 hours shifts from 6PM to 6AM.Primary Responsibilities:Responsible for interacting with customers to handle service inquiries and problems.Implement, troubleshoot and maintain IT systems. Independently and rapidly distinguish isolated user problems from enterprise-wide application/system problems. Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Duties include examining customer problems the identify & implement appropriate corrective action to initiate an effective solution/repair or return.This role analyzes recurring problems, annotating, and initiates solutions for preventing reoccurrence.Basic Qualifications:Significant experience with Linux (RHEL)/CentOSSignificant experience supporting a broad range of assignments requiring originality and innovation in determining how to accomplish tasks.Significant experience with Scripting/AutomationSignificant experience with troubleshooting issues in a growing environmentTime management skillsStrong oral and written communications skillsThe candidate must have BS with 4+ years of prior relevant experience or Masters with 2+ years of experience. Will consider work experience in lieu of a degree.Candidate must have an active TS/SCI with polygraph. Candidate must be US Citizen.Pay Range:Pay Range $66,300.00 - $119,850.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description The O&M Manager is responsible for overseeing the successful operations of all Fort Independence IT Services deployed across multiple data center and cloud environments.  Organizational tasks include being the customer organization’s primary contact and representative in the broader customer agency review boards, broader customer status meetings, serving as communications conduit related to broader customer IT announcements and requirements, and ensuring Enterprise infrastructure are healthy through proactive management via metrics generation.Proactive management tasks also include proactive health patching of Enterprise infrastructure such as, but not limited to, servers, managing  Public Key Infrastructure, Security Accreditation reporting, and configuration management for software and hardware including Enterprise License Agreements (ELA).  This role is also responsible for meeting established Service Level Agreements per mission applicationsPrimary ResponsibilitiesAttend daily operations status calls representing Fort Independence customer organizationCommunicate agency initiatives and/or cybersecurity alerts to Fort Independence PMO for action into IT Service TeamsCommunicate IT Operational status to Fort Independence PMO and customer as neededTrack, consolidate, and report security accreditation status across organization to Fort Independence PMO and customer as needed so that appropriate actions can be plannedProactively identify innovations and automations across the organization to support standardizations and common IT patterns that can be implemented across Service TeamsCollaborate with Fort Independence PMO and customer organization on data center and cloud cost initiatives.Perform as process owner to effectively execute 365x24x7 communications/call tree for mission critical servicesManage 2 sub teams that perform triage and baseline management of processes, hardware, software and infrastructure itemsBasic QualificationsActive TS w/Polygraph 6-10 years of related experience required with a Master’s degree in a technical field or a Bachelor’s degree in a technical field with 8-12 years of related experience. A minimum, Bachelor’s degree in engineering, computer science, or other related technical field or Bachelor’s degree in a business or management-related field accompanied by experience managing complex programs. Experience with Data Center Operations Experience effectively communicating at senior levels within a customer organization. Experience meeting with customer and contractor personnel to formulate and review taskplans and deliverable items, and effectively execute in accordance with approved plans.Demonstrated experience supporting customer projects and experience working with competing priorities. Demonstrated experience collaborating and coordinating across project teams and components facilitating information sharing, reuse and productivity improvements.Due to the nature of the government contracts we support, US Citizenship is requiredPreferred QualificationsHands-on ServiceNow platform experienceDashboarding and implementation of reporting automationsExperience using JIRA and Confluence boardsPay Range:Pay Range $97,500.00 - $176,250.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy.  This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills and command of the English language.  This position will work a Panama shift which are 12 hours shifts from 6PM to 6AM.Primary Responsibilities:Responsible for interacting with customers to handle service inquiries and problems.Implement, troubleshoot and maintain IT systems. Independently and rapidly distinguish isolated user problems from enterprise-wide application/system problems. Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Duties include examining customer problems the identify & implement appropriate corrective action to initiate an effective solution/repair or return.This role analyzes recurring problems, annotating, and initiates solutions for preventing reoccurrence.Basic Qualifications:Significant experience with Linux (RHEL)/CentOSSignificant experience supporting a broad range of assignments requiring originality and innovation in determining how to accomplish tasks.Significant experience with Scripting/AutomationSignificant experience with troubleshooting issues in a growing environmentTime management skillsStrong oral and written communications skillsThe candidate must have BS with 4+ years of prior relevant experience or Masters with 2+ years of experience. Will consider work experience in lieu of a degree.Candidate must have an active TS/SCI with polygraph. Candidate must be US Citizen.Pay Range:Pay Range $66,300.00 - $119,850.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description The O&M Manager is responsible for overseeing the successful operations of all Fort Independence IT Services deployed across multiple data center and cloud environments.  Organizational tasks include being the customer organization’s primary contact and representative in the broader customer agency review boards, broader customer status meetings, serving as communications conduit related to broader customer IT announcements and requirements, and ensuring Enterprise infrastructure are healthy through proactive management via metrics generation.Proactive management tasks also include proactive health patching of Enterprise infrastructure such as, but not limited to, servers, managing  Public Key Infrastructure, Security Accreditation reporting, and configuration management for software and hardware including Enterprise License Agreements (ELA).  This role is also responsible for meeting established Service Level Agreements per mission applicationsPrimary ResponsibilitiesAttend daily operations status calls representing Fort Independence customer organizationCommunicate agency initiatives and/or cybersecurity alerts to Fort Independence PMO for action into IT Service TeamsCommunicate IT Operational status to Fort Independence PMO and customer as neededTrack, consolidate, and report security accreditation status across organization to Fort Independence PMO and customer as needed so that appropriate actions can be plannedProactively identify innovations and automations across the organization to support standardizations and common IT patterns that can be implemented across Service TeamsCollaborate with Fort Independence PMO and customer organization on data center and cloud cost initiatives.Perform as process owner to effectively execute 365x24x7 communications/call tree for mission critical servicesManage 2 sub teams that perform triage and baseline management of processes, hardware, software and infrastructure itemsBasic QualificationsActive TS w/Polygraph 6-10 years of related experience required with a Master’s degree in a technical field or a Bachelor’s degree in a technical field with 8-12 years of related experience. A minimum, Bachelor’s degree in engineering, computer science, or other related technical field or Bachelor’s degree in a business or management-related field accompanied by experience managing complex programs. Experience with Data Center Operations Experience effectively communicating at senior levels within a customer organization. Experience meeting with customer and contractor personnel to formulate and review taskplans and deliverable items, and effectively execute in accordance with approved plans.Demonstrated experience supporting customer projects and experience working with competing priorities. Demonstrated experience collaborating and coordinating across project teams and components facilitating information sharing, reuse and productivity improvements.Due to the nature of the government contracts we support, US Citizenship is requiredPreferred QualificationsHands-on ServiceNow platform experienceDashboarding and implementation of reporting automationsExperience using JIRA and Confluence boardsPay Range:Pay Range $97,500.00 - $176,250.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description The O&M Manager is responsible for overseeing the successful operations of all Fort Independence IT Services deployed across multiple data center and cloud environments.  Organizational tasks include being the customer organization’s primary contact and representative in the broader customer agency review boards, broader customer status meetings, serving as communications conduit related to broader customer IT announcements and requirements, and ensuring Enterprise infrastructure are healthy through proactive management via metrics generation.Proactive management tasks also include proactive health patching of Enterprise infrastructure such as, but not limited to, servers, managing  Public Key Infrastructure, Security Accreditation reporting, and configuration management for software and hardware including Enterprise License Agreements (ELA).  This role is also responsible for meeting established Service Level Agreements per mission applicationsPrimary ResponsibilitiesAttend daily operations status calls representing Fort Independence customer organizationCommunicate agency initiatives and/or cybersecurity alerts to Fort Independence PMO for action into IT Service TeamsCommunicate IT Operational status to Fort Independence PMO and customer as neededTrack, consolidate, and report security accreditation status across organization to Fort Independence PMO and customer as needed so that appropriate actions can be plannedProactively identify innovations and automations across the organization to support standardizations and common IT patterns that can be implemented across Service TeamsCollaborate with Fort Independence PMO and customer organization on data center and cloud cost initiatives.Perform as process owner to effectively execute 365x24x7 communications/call tree for mission critical servicesManage 2 sub teams that perform triage and baseline management of processes, hardware, software and infrastructure itemsBasic QualificationsActive TS w/Polygraph 6-10 years of related experience required with a Master’s degree in a technical field or a Bachelor’s degree in a technical field with 8-12 years of related experience. A minimum, Bachelor’s degree in engineering, computer science, or other related technical field or Bachelor’s degree in a business or management-related field accompanied by experience managing complex programs. Experience with Data Center Operations Experience effectively communicating at senior levels within a customer organization. Experience meeting with customer and contractor personnel to formulate and review taskplans and deliverable items, and effectively execute in accordance with approved plans.Demonstrated experience supporting customer projects and experience working with competing priorities. Demonstrated experience collaborating and coordinating across project teams and components facilitating information sharing, reuse and productivity improvements.Due to the nature of the government contracts we support, US Citizenship is requiredPreferred QualificationsHands-on ServiceNow platform experienceDashboarding and implementation of reporting automationsExperience using JIRA and Confluence boardsPay Range:Pay Range $97,500.00 - $176,250.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description The O&M Manager is responsible for overseeing the successful operations of all Fort Independence IT Services deployed across multiple data center and cloud environments.  Organizational tasks include being the customer organization’s primary contact and representative in the broader customer agency review boards, broader customer status meetings, serving as communications conduit related to broader customer IT announcements and requirements, and ensuring Enterprise infrastructure are healthy through proactive management via metrics generation.Proactive management tasks also include proactive health patching of Enterprise infrastructure such as, but not limited to, servers, managing  Public Key Infrastructure, Security Accreditation reporting, and configuration management for software and hardware including Enterprise License Agreements (ELA).  This role is also responsible for meeting established Service Level Agreements per mission applicationsPrimary ResponsibilitiesAttend daily operations status calls representing Fort Independence customer organizationCommunicate agency initiatives and/or cybersecurity alerts to Fort Independence PMO for action into IT Service TeamsCommunicate IT Operational status to Fort Independence PMO and customer as neededTrack, consolidate, and report security accreditation status across organization to Fort Independence PMO and customer as needed so that appropriate actions can be plannedProactively identify innovations and automations across the organization to support standardizations and common IT patterns that can be implemented across Service TeamsCollaborate with Fort Independence PMO and customer organization on data center and cloud cost initiatives.Perform as process owner to effectively execute 365x24x7 communications/call tree for mission critical servicesManage 2 sub teams that perform triage and baseline management of processes, hardware, software and infrastructure itemsBasic QualificationsActive TS w/Polygraph 6-10 years of related experience required with a Master’s degree in a technical field or a Bachelor’s degree in a technical field with 8-12 years of related experience. A minimum, Bachelor’s degree in engineering, computer science, or other related technical field or Bachelor’s degree in a business or management-related field accompanied by experience managing complex programs. Experience with Data Center Operations Experience effectively communicating at senior levels within a customer organization. Experience meeting with customer and contractor personnel to formulate and review taskplans and deliverable items, and effectively execute in accordance with approved plans.Demonstrated experience supporting customer projects and experience working with competing priorities. Demonstrated experience collaborating and coordinating across project teams and components facilitating information sharing, reuse and productivity improvements.Due to the nature of the government contracts we support, US Citizenship is requiredPreferred QualificationsHands-on ServiceNow platform experienceDashboarding and implementation of reporting automationsExperience using JIRA and Confluence boardsPay Range:Pay Range $97,500.00 - $176,250.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description The O&M Manager is responsible for overseeing the successful operations of all Fort Independence IT Services deployed across multiple data center and cloud environments.  Organizational tasks include being the customer organization’s primary contact and representative in the broader customer agency review boards, broader customer status meetings, serving as communications conduit related to broader customer IT announcements and requirements, and ensuring Enterprise infrastructure are healthy through proactive management via metrics generation.Proactive management tasks also include proactive health patching of Enterprise infrastructure such as, but not limited to, servers, managing  Public Key Infrastructure, Security Accreditation reporting, and configuration management for software and hardware including Enterprise License Agreements (ELA).  This role is also responsible for meeting established Service Level Agreements per mission applicationsPrimary ResponsibilitiesAttend daily operations status calls representing Fort Independence customer organizationCommunicate agency initiatives and/or cybersecurity alerts to Fort Independence PMO for action into IT Service TeamsCommunicate IT Operational status to Fort Independence PMO and customer as neededTrack, consolidate, and report security accreditation status across organization to Fort Independence PMO and customer as needed so that appropriate actions can be plannedProactively identify innovations and automations across the organization to support standardizations and common IT patterns that can be implemented across Service TeamsCollaborate with Fort Independence PMO and customer organization on data center and cloud cost initiatives.Perform as process owner to effectively execute 365x24x7 communications/call tree for mission critical servicesManage 2 sub teams that perform triage and baseline management of processes, hardware, software and infrastructure itemsBasic QualificationsActive TS w/Polygraph 6-10 years of related experience required with a Master’s degree in a technical field or a Bachelor’s degree in a technical field with 8-12 years of related experience. A minimum, Bachelor’s degree in engineering, computer science, or other related technical field or Bachelor’s degree in a business or management-related field accompanied by experience managing complex programs. Experience with Data Center Operations Experience effectively communicating at senior levels within a customer organization. Experience meeting with customer and contractor personnel to formulate and review taskplans and deliverable items, and effectively execute in accordance with approved plans.Demonstrated experience supporting customer projects and experience working with competing priorities. Demonstrated experience collaborating and coordinating across project teams and components facilitating information sharing, reuse and productivity improvements.Due to the nature of the government contracts we support, US Citizenship is requiredPreferred QualificationsHands-on ServiceNow platform experienceDashboarding and implementation of reporting automationsExperience using JIRA and Confluence boardsPay Range:Pay Range $97,500.00 - $176,250.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description The O&M Manager is responsible for overseeing the successful operations of all Fort Independence IT Services deployed across multiple data center and cloud environments.  Organizational tasks include being the customer organization’s primary contact and representative in the broader customer agency review boards, broader customer status meetings, serving as communications conduit related to broader customer IT announcements and requirements, and ensuring Enterprise infrastructure are healthy through proactive management via metrics generation.Proactive management tasks also include proactive health patching of Enterprise infrastructure such as, but not limited to, servers, managing  Public Key Infrastructure, Security Accreditation reporting, and configuration management for software and hardware including Enterprise License Agreements (ELA).  This role is also responsible for meeting established Service Level Agreements per mission applicationsPrimary ResponsibilitiesAttend daily operations status calls representing Fort Independence customer organizationCommunicate agency initiatives and/or cybersecurity alerts to Fort Independence PMO for action into IT Service TeamsCommunicate IT Operational status to Fort Independence PMO and customer as neededTrack, consolidate, and report security accreditation status across organization to Fort Independence PMO and customer as needed so that appropriate actions can be plannedProactively identify innovations and automations across the organization to support standardizations and common IT patterns that can be implemented across Service TeamsCollaborate with Fort Independence PMO and customer organization on data center and cloud cost initiatives.Perform as process owner to effectively execute 365x24x7 communications/call tree for mission critical servicesManage 2 sub teams that perform triage and baseline management of processes, hardware, software and infrastructure itemsBasic QualificationsActive TS w/Polygraph 6-10 years of related experience required with a Master’s degree in a technical field or a Bachelor’s degree in a technical field with 8-12 years of related experience. A minimum, Bachelor’s degree in engineering, computer science, or other related technical field or Bachelor’s degree in a business or management-related field accompanied by experience managing complex programs. Experience with Data Center Operations Experience effectively communicating at senior levels within a customer organization. Experience meeting with customer and contractor personnel to formulate and review taskplans and deliverable items, and effectively execute in accordance with approved plans.Demonstrated experience supporting customer projects and experience working with competing priorities. Demonstrated experience collaborating and coordinating across project teams and components facilitating information sharing, reuse and productivity improvements.Due to the nature of the government contracts we support, US Citizenship is requiredPreferred QualificationsHands-on ServiceNow platform experienceDashboarding and implementation of reporting automationsExperience using JIRA and Confluence boardsPay Range:Pay Range $97,500.00 - $176,250.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy.  This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills and command of the English language.  This position will work a Panama shift which are 12 hours shifts from 6PM to 6AM.Primary Responsibilities:Responsible for interacting with customers to handle service inquiries and problems.Implement, troubleshoot and maintain IT systems. Independently and rapidly distinguish isolated user problems from enterprise-wide application/system problems. Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Duties include examining customer problems the identify & implement appropriate corrective action to initiate an effective solution/repair or return.This role analyzes recurring problems, annotating, and initiates solutions for preventing reoccurrence.Basic Qualifications:Significant experience with Linux (RHEL)/CentOSSignificant experience supporting a broad range of assignments requiring originality and innovation in determining how to accomplish tasks.Significant experience with Scripting/AutomationSignificant experience with troubleshooting issues in a growing environmentTime management skillsStrong oral and written communications skillsThe candidate must have BS with 4+ years of prior relevant experience or Masters with 2+ years of experience. Will consider work experience in lieu of a degree.Candidate must have an active TS/SCI with polygraph. Candidate must be US Citizen.Pay Range:Pay Range $66,300.00 - $119,850.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy.  This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills and command of the English language.  This position will work a Panama shift which are 12 hours shifts from 6PM to 6AM.Primary Responsibilities:Responsible for interacting with customers to handle service inquiries and problems.Implement, troubleshoot and maintain IT systems. Independently and rapidly distinguish isolated user problems from enterprise-wide application/system problems. Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Duties include examining customer problems the identify & implement appropriate corrective action to initiate an effective solution/repair or return.This role analyzes recurring problems, annotating, and initiates solutions for preventing reoccurrence.Basic Qualifications:Significant experience with Linux (RHEL)/CentOSSignificant experience supporting a broad range of assignments requiring originality and innovation in determining how to accomplish tasks.Significant experience with Scripting/AutomationSignificant experience with troubleshooting issues in a growing environmentTime management skillsStrong oral and written communications skillsThe candidate must have BS with 4+ years of prior relevant experience or Masters with 2+ years of experience. Will consider work experience in lieu of a degree.Candidate must have an active TS/SCI with polygraph. Candidate must be US Citizen.Pay Range:Pay Range $66,300.00 - $119,850.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy.  This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills and command of the English language.  This position will work a Panama shift which are 12 hours shifts from 6PM to 6AM.Primary Responsibilities:Responsible for interacting with customers to handle service inquiries and problems.Implement, troubleshoot and maintain IT systems. Independently and rapidly distinguish isolated user problems from enterprise-wide application/system problems. Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Duties include examining customer problems the identify & implement appropriate corrective action to initiate an effective solution/repair or return.This role analyzes recurring problems, annotating, and initiates solutions for preventing reoccurrence.Basic Qualifications:Significant experience with Linux (RHEL)/CentOSSignificant experience supporting a broad range of assignments requiring originality and innovation in determining how to accomplish tasks.Significant experience with Scripting/AutomationSignificant experience with troubleshooting issues in a growing environmentTime management skillsStrong oral and written communications skillsThe candidate must have BS with 4+ years of prior relevant experience or Masters with 2+ years of experience. Will consider work experience in lieu of a degree.Candidate must have an active TS/SCI with polygraph. Candidate must be US Citizen.Pay Range:Pay Range $66,300.00 - $119,850.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy.  This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills and command of the English language.  This position will work a Panama shift which are 12 hours shifts from 6PM to 6AM.Primary Responsibilities:Responsible for interacting with customers to handle service inquiries and problems.Implement, troubleshoot and maintain IT systems. Independently and rapidly distinguish isolated user problems from enterprise-wide application/system problems. Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Duties include examining customer problems the identify & implement appropriate corrective action to initiate an effective solution/repair or return.This role analyzes recurring problems, annotating, and initiates solutions for preventing reoccurrence.Basic Qualifications:Significant experience with Linux (RHEL)/CentOSSignificant experience supporting a broad range of assignments requiring originality and innovation in determining how to accomplish tasks.Significant experience with Scripting/AutomationSignificant experience with troubleshooting issues in a growing environmentTime management skillsStrong oral and written communications skillsThe candidate must have BS with 4+ years of prior relevant experience or Masters with 2+ years of experience. Will consider work experience in lieu of a degree.Candidate must have an active TS/SCI with polygraph. Candidate must be US Citizen.Pay Range:Pay Range $66,300.00 - $119,850.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy.  This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills and command of the English language.  This position will work a Panama shift which are 12 hours shifts from 6PM to 6AM.Primary Responsibilities:Responsible for interacting with customers to handle service inquiries and problems.Implement, troubleshoot and maintain IT systems. Independently and rapidly distinguish isolated user problems from enterprise-wide application/system problems. Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Duties include examining customer problems the identify & implement appropriate corrective action to initiate an effective solution/repair or return.This role analyzes recurring problems, annotating, and initiates solutions for preventing reoccurrence.Basic Qualifications:Significant experience with Linux (RHEL)/CentOSSignificant experience supporting a broad range of assignments requiring originality and innovation in determining how to accomplish tasks.Significant experience with Scripting/AutomationSignificant experience with troubleshooting issues in a growing environmentTime management skillsStrong oral and written communications skillsThe candidate must have BS with 4+ years of prior relevant experience or Masters with 2+ years of experience. Will consider work experience in lieu of a degree.Candidate must have an active TS/SCI with polygraph. Candidate must be US Citizen.Pay Range:Pay Range $66,300.00 - $119,850.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.