Job Summary

The goal of the Front Desk Supervisor is to support hotel leadership with managing and enhancing the overall customer experience at the hotel. The Front Desk Supervisor will directly supervise up to two departments and will be a backup to other departments as needed. This person will be responsible for motivating, developing, and coaching/counseling of employees. The Front Desk Supervisor will also perform management administrative duties. As a member of hotel management, he/she will excel at guest relations and display exemplary performance for hotel staff to follow. This position requires full flexibility and the ability to work any shift with or without notice.

Duties and Responsibilities

Including, but not limited to:

Demonstrate a commitment to guest service by proactively taking action to address guest needs and respond promptly and effectively to guest concerns.
Develop applicable training material for departments you directly supervise. Assist with development of training as needed for any department. All training must adhere to brand and Lexington Hotel Group company standards.
Recruit, hire, onboard and train department staff. Training and support are expected to be ongoing throughout an employee's service.
Perform all duties of any positions he/she supervises in an exemplary manner, leading by example, filling in any shift as needed due to business needs.
Will assist hotel management with administrative responsibilities such as invoice processing, collecting overdue accounts, assembling, and scanning audit packets, etc.
This position will complete other tasks as assigned.

Requirements

Must have a minimum of 5 years hotel experience and 1-year supervisory experience
Hotel brand experience strongly preferred to include proficient knowledge of reservation system
Supervisory experience strongly preferred
Must maintain privacy of guests and employees and not disclose confidential information to anyone unless there is a business need to know that information. This includes guests' personal and financial information, as well as private conversations pertaining to an employee (i.e., employee complaint, medical information, or personal situation)
Must be detail-oriented and thorough.
Ability to read, write, speak, understand, and communicate effectively in English is required. Other languages in addition to English is a plus.
Must be able to articulate effectively both verbally and in writing when communicating with guests, employees, various levels of Strand management, hotel ownership, vendors, and brand representatives.
Ability to be flexible and work a variety of shifts and assigned work could change with or without notice.
Must be willing to adjust to changes in schedule, to include coming in on days off as business needs dictate.

Core Competencies

Leadership
Guest Satisfaction
Quality of Work
Efficiency/Production
Strong Communicator/Listener

Work Environment

Frequent sitting, standing and walking
Frequent trunk rotation and forward bending while sitting and standing
Frequent squatting and reaching above and below shoulders
Vision - close, depth, distance, focus adjustment required frequently
Hand/fingers - typing is frequent
Must be able to lift and carry up to 25 lbs.

It is the policy of Lexington Hotel Group not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion or veteran status.

This is not an employment contract.

$17.00 - $20.00 per hour based on experience.