Job DescriptionChoosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. Primary Function: Provides quality information and exceptional member service and support by telephone and/or electronically. Answers member inquiries and/or resolves telephone and e-mail questions regarding account information. Transfers calls to appropriate department or employee; and processes transactions, member correspondence, and requests via email and telephone. Informs members of products and services and develops opportunities to cross-sell products. Handles all member transactions with complete discretion and confidentiality. Essential Duties and Responsibilities: Functions as a full-service member service rep providing accurate deposit, transfer, and disbursement services to members via telephone and/or electronic requests. Researches and resolves routine issues or questions for members on accounts; and continuously monitors voice or email to ensure members' requests are met in a timely manner. Provides information on Certificates of Deposit and assists with simple roll-over of CDs as requested by member. Takes applications for CDs and coordinates application with Senior Branch Supervisor. Completes payroll distribution change requests, following credit union procedure guidelines. Verifies and updates member address information as needed or requested. Assists with stop payment requests following credit union procedures. Transfers money to various accounts and/or make loan payments as requested by member. Provides share and loan rates, account balances, check clearings, deposits, auto value information, and any other information as requested by the member. Accepts member's check reorder requests, and verifies information for accuracy. Assists members with statement inquiries and remote access; researches errors, and provides resolution; and/or refers member to proper department for resolution of issue/request. Attends training sessions upon request. Cross-trains for other functions within the branch/department and performs those responsibilities as requested. Informs members of credit union products and services, explaining features and benefits; and cross-sells products and services when appropriate. Adheres to the anti-money laundering policy and the Bank Secrecy laws. Assumes other duties as new products, services, or technology are introduced. Note: The above is a description of the ordinary and essential duties of the position. Other duties both related and unrelated to the above may be assigned and therefore required. Knowledge, Skills, and Experience Required: Professional and pleasant interpersonal and communication skills are essential for servicing Credit Union members and projecting a positive image as representative for the Credit Union. Work requires general knowledge of all Credit Union products and services. Requires education equivalent to a four-year high school education. Proficiency with computer software applications is required. Position requires one year of member service or call center experience in a bank or credit union. Position requires the ability to read and understand oral and written instructions. Requires the ability to effectively communicate with members or employees and to solve day-to-day problems involving several variables in standard situations. Intermediate mathematical skill required (adding, subtracting, multiplying, dividing, percentages, interest) are required. Job Posted by ApplicantPro

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Type:Regular Scheduled Hours:40 Work Shift:Day (United States of America)Practice Assistant / Call Center Job Description: Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.Essential Responsibilities: Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met. Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following standards for managing copayment processing. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals. Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow-up appointments., Provides patient with any relevant educational materials as indicated, Visit ticket entry, Medical Records preparation. Maintains clean and welcoming physical environment of the reception area. Maintains signage and clarity of information displayed in reception area. Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment. Contacts the appropriate departments when repairs or services are needed and follows through on these tasks. Monitors and supports patients and visitors entering and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Acts as liaison between patient and other areas to ensure optimal flow and service delivery. Required Qualifications: High School diploma or GED required. Certificate 1 Medical Admin Assistant Cert preferred. 0-1 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications: One year experience in a healthcare or service/hospitality environment. Competencies: Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Physical Nature of the Job:Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus FLSA Status:Non-Exempt As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Type:Regular Scheduled Hours:40 Work Shift:Day (United States of America)Practice Assistant / Call Center Job Description: Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.Essential Responsibilities: Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met. Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following standards for managing copayment processing. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals. Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow-up appointments., Provides patient with any relevant educational materials as indicated, Visit ticket entry, Medical Records preparation. Maintains clean and welcoming physical environment of the reception area. Maintains signage and clarity of information displayed in reception area. Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment. Contacts the appropriate departments when repairs or services are needed and follows through on these tasks. Monitors and supports patients and visitors entering and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Acts as liaison between patient and other areas to ensure optimal flow and service delivery. Required Qualifications: High School diploma or GED required. Certificate 1 Medical Admin Assistant Cert preferred. 0-1 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications: One year experience in a healthcare or service/hospitality environment. Competencies: Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Physical Nature of the Job:Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus FLSA Status:Non-Exempt As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

Job DescriptionTraveler Support - Call Center ($22/HR)Are you looking for Part Time work with flexible hours?Grand Circle is looking for Part Time (20 – 25 hours/week) self-motivated and energetic service-minded individuals to join our March 6th , 2023 class. This is the perfect position for those seeking flexibility and a work/life balanceIn this Traveler Support role, you will work with our travelers to provide them with support as you respond to their inquiries about their tour reservations as they prepare to travel around the world.This position is located in Boston, MA with the possibility to work remotely 30 days post training (pending performance).Key Responsibilities:Handling service calls to make reservation changes, educate on tour itineraries, process payments, and respond to customer inquiriesDeliver an excellent experience to our customers to drive loyalty and referralsCommunicate all required information to our travelers, including the details of our products and policiesDemonstrate the ability to balance company values and key result areas (KRAs)/performance goalsRequirements:Technically savvy, GDS (Amadeus/Sabre) experience preferredAbility to multi-task, navigate multiple computer systems1+ years of excellent customer service experienceHistory of consistently attaining performance goals and having personal accountability for own resultsPositive mentality and flexibility in times of change; high attention to detailInternational travel/work experience preferredCall center experience is a plusHigh school diploma or equivalent, Bachelor’s Degree preferredBenefits:Work from home (30 days post training - pending performance)50% Discount on GCC trips, and opportunities for on-site training and travelPaid time off (PTO) in the 1st year of employment up to two weeks (pro-rated)Paid holidays throughout the yearPaid 5 Week Training in our Corporate Headquarters401K Retirement Savings accountVolunteer and philanthropy opportunities to give back in Boston and where we travelCOVID-19:As a condition of employment, successful applicants will be required to be fully vaccinated for COVID-19 prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. About us:Grand Circle Corporation is the leader in international travel, adventure, and discovery for Americans aged 50+. Headquartered in Boston, MA. To learn more, please visit our websites at www.gct.com, www.oattravel.com, and www.grandcirclefoundation.com

Job DescriptionAbout Us:At HFI, we are relentless advocates for individuals, their families, and our communities. We help low-income and disabled people gain access to the Social Security disability benefits, income and services they need to improve their quality of life for many years to come. It’s our calling and our life’s work and it’s a privilege and an honor to do what we do. If you are somebody who wants to transform the lives to the people around us and are passionate about helping others in need, then we would love to have you as part of our team.Job Summary: The primary goal of the Call Center Representative is to conduct phone outreach to members in order to establish eligibility for Social Security benefits (SSI/SSDI) or MassHealth disability benefits. Works in close collaboration with members and MCO plan to identify potential qualifying circumstances to enroll the members into disability entitlement programs. Interviews members to understand the implications and complexities of their medical situation and its impact on their ability to function. Acts as a liaison between members, Social Security Administration and/or MassHealth to ensure application is processed promptly and effectively. Determines eligibility, assists in completion of appropriate applications, and serves as an advocate. Responsibilities include, but are not limited to: Essential Functions & Responsibilities: Educate members and his/her family on various social security programs and the importance of utilizing the programs. Identify appropriate social security entitlement programs for members and facilitates enrollment when needed. Helps members identify and obtain necessary resources. Screen members via phone to determine eligibility. High volume outreach efforts. Interact with members, MCO plans, attorneys, physicians and family members directly either orally or in written correspondence to acquire necessary information to complete the application process. Document cases including assessment and member's consent to obtain assistance and release forms. Inform members of documentation required to process application, required time frames, potential entitlement information and status either by phone and/or written correspondence. Document members’ interactions, process status and telephone conversations appropriately in our proprietary database system. Manage referral case load in accordance with company guidelines. Advocate on a case, policy and program level by understanding individual needs. Demonstrate receptive, empathetic, and sensitive attitudes while valuing cultural diversity. Respond to various written and telephone inquiries including eligibility, approval/denial determinations, status and continuation or closure of benefits. Provide linkage with appropriate community and government resources by maintaining knowledge of other systems, making referrals and identifying other unmet needs. Respond to customer service issues within required time frames to meet customer expectations. Achieve productivity standards and goals set by the company while maintaining high levels of customer service. Support HFI initiatives to maximize revenue for our healthcare clients by advocating for their most vulnerable members. Participate in Department and HFI Committees and Projects as assigned by the Contact Center Operations Manager/Supervisor.Other duties may be assigned. Minimum Requirements: Associates Degree in related field or equivalent combination of education and experience, required. At least 3 years of call center experience, handling inbound and outbound calls. Ability to handle high call volumes and work on the phone for extended periods of time. Excellent phone manner. Ability to meet deadlines while balancing competing demands and performance benchmarks. Ability to multitask and managed detailed information. Bilingual (English/Spanish/Portuguese/Vietnamese/Chinese/Russian/Mandarin), preferred. Bilingual candidates must either be fluent or conversational in one of the above mentioned languages. Strong analytical and decision-making skills. Self-motivated, responsible, and accountable. Identifies own learning needs and seeks appropriate assistance. Ability to adjust to rapid change in a client-service-oriented environment. Positive mentality and the ability to exhibit flexibility in times of change. Strong emotional strength and maturity to deal effectively with a challenging and vulnerable population. Ability to effectively interface with diverse and culturally different populations. Superior organizational, time management and project management skills. Excellent computer skills including: MS Office. Ability to sit for the majority of the shift. Ability to work well within a fast-paced, team-oriented environment. Ability to function independently; have flexibility and personal integrity. Willingness and ability to work extra hours during a workweek and/or weekend as required. Work Schedule: Full-Time Hours (40 hrs/week, flexible shift options between 8-8 pm). Successful applicants must be fully vaccinated against COVID-19 as a condition of employment. Applicants may request a reasonable accommodation from this requirement for medical or religious reasons, as permitted by law. EEO Statement: HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages.

Job DescriptionWanted: Call Center Representative in FraminghamWe are looking for an enthusiastic Call Center Representative in Framingham, MA, to generate appointments by cold calling or following up with Inbound Leads and sales representative contacts lists in a fast-paced environment. You will be responsible for influencing potential business owners to schedule an appointment to meet with our field sales team, where they can receive a complimentary review and consultation on multiple product lines that can impact their small business.A successful Call Center Representative must be friendly yet persuasive. You must be able to use confidence through script and conversation to get past potential “gatekeepers” to reach a decision-maker to schedule a meeting for a complimentary consultation. The ideal candidate must be patient and cool-tempered.We will provide you with actionable daily benchmarks to hit so you can meet your income goals each and every month. You will have a dedicated support staff willing to coach you every step of the way in this position. This Position Includes:Full-time employment with base salary and benefitsThe unlimited earning potential with commission and bonusesPaid vacation and personal time401K with matchingIn addition to the base rate of pay, this position has a lot of opportunities for weekly commissionsBenefits:Compensation package including base salary and commissions with unlimited income potential.Comprehensive benefits include medical, dental, & 401(k).Outstanding training and career growth potential.Call Center Representative Job RequirementsThe following are the requirements for this position:Cold-calling and negotiation skillsKnowledge of Microsoft Outlook, Word, & ExcelExcellent spoken and written communication skillsStrong organizational skills and capability of managing multiple tasksStrong work ethic and a positive attitudeThe above-mentioned skills are required for an individual to be considered.If you are an individual with a “will do & must achieve” attitude and have an uncanny ability to generate results over the phone, please submit your information today to schedule an interview.Electronic Merchant Systems is proud to be an Equal Opportunity Employer M/F/V/D Committed to Affirmative Action.Job Type: Full-timeSalary: $16.00/hour + Bonuses + CommissionsExperience:call center: 1 year (Preferred)

Job DescriptionAbout us....ARCH Orthodontics is one of the fastest growing Dental Practices in New England. We're celebrating 48 years of service, and since the day we opened our doors in Stoughton, MA, we have been bringing our vision to reality: To deliver the greatest smiles and healthiest bites to every person in every area we serve in the most compassionate and caring way while maintaining a small and intimate, "local provider" feel.The OpportunityThe Call Center Representative works at our call center in Stoughton, MA and answers incoming calls from patients to schedule appointments, answer inquiries and questions, handle complaints or concerns, troubleshoot problems and provide information. They are essential to impacting outstanding patient experience and retention.General DutiesRespond to 50 - 60 patient calls per day and book schedule appointments using TOPS & Carestack dental scheduling softwareUse all available resources to provide the appropriate responses to patient inquiriesImmediately and successfully resolve any customer concernsEnter new customer information into healthcare management system; update records was neededRoute calls to appropriate resourceFollow Standard Operating Procedures with respect to documentation and workflowSend out welcome packets to new patientsCheck insurance benefitsRequirementsHigh School Diploma or equivalent requiredGood computer and keyboarding skillsAbility to work well in a fast paced environment, stay organized and manage multiple tasks throughout the dayA focus on providing an exceptional patient experienceAbility to problem solve, remain calm under pressure and help othersCall Center experience is preferred but will train someone with the right motivationARCH Orthodontics is an Equal Opportunity Employer

Job DescriptionCall Center RepresentativeIf you are an organized, self-motivated individual with experience in a Customer Service and/or Call Center setting this is the place for you. We provide challenging and rewarding work; in a competitive, professional, and friendly environment that is second to none. We have a strong commitment to our industry, our colleagues, and our clients and are willing to work with the right candidates to help them unlock and maximize their full potential.Whether you are an experienced call representative or just looking to make a career change, we have a great opportunity for you in our growing company. We offer competitive salary, benefits, and paying well above the normal industry bonus plans.Work Schedule:8:00am - 5:00pm. No nights, weekends, or holidays. Benefits:Competitive hourly pay based upon experience and knowledge There is NO CAP on how much commissions you can earn. All based on your desire to make money and ability to negotiate and collect.Minimal cost to employee for insurance benefits401(k) plan optionQualifications:We are looking for someone who is dependable, personable, and capable of multi-tasking. This individual must have ability to work well in a fast-paced environment and communicate effectively. We provide the training needed to be successful.Desired Skills:Excellent communication skills, both verbal and written.Positive customer service attitude. Pleasant phone voice and telephone etiquette are a plus.Critical thinking and problem-solving abilities; along with some negotiation skills.Good time management skillsAbility to effectively manage multiple projects and tasks simultaneously.Possess good judgment and attention to detail.Energetic and positive attitude with a high level of professionalism.Ability to work independently and multi-task in a fast-paced environment.The applicant must be reliable and dependable.Brown & Joseph is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.Powered by JazzHROxRPjLNXwD

Job DescriptionAbout Vantage Since 1983, Vantage Deluxe World Travel develops and delivers memorable travel journeys on seven continents whether on land, riverboats or small ships. If you are driven by working in a dynamic environment where you’ll discover the value of impactful contributions in an industry that’s easy to fall in love with – the travel industry…Vantage may just be your next home to learn, contribute, work hard and have a little fun. As we evolve technologically and proactively offer differentiated travel experiences to our customers, we search for dynamic, progressive and focused professionals to join the Vantage team whether that’s in our headquarters in Boston or in one of our global offices.Our team at Vantage exemplifies the values of our company:Adaptability to changeEffective CommunicationProblem SolvingTeamwork & CooperationAccountability & DependabilityOn Time & AccurateAt Vantage, you’ll discover team members as being talented, driven, globally aware, entrepreneurial individuals who are flexible in a fast-paced environment and who bring sense of pride and humility to a unique culture. Vantage is proud to offer flexible hours and a robust hybrid work schedule as well as commuter benefits, 401K with company match, an onsite gym and several options for medical insurance. We have created a culture that embodies an appreciation for the deep history of the Company that is driven by the ultimate goal of delivering memorable journeys to our passengers worldwide. Individually we are one piece of an amazing group while working collaboratively across the globe. We have discovered success year-over-year, by appreciating a proven formula of success while evolving with an ever changing world whether as a result technology advancements or keeping in front of passenger demands for exhilarating and memorable travel experiences.Job Summary Provide exceptional insight and make consequential revenue generating recommendations for our Contact Center Managers. Responsible for creating and running daily, weekly, monthly and ad-hoc key operating and performance reports that provide KPIs and budget metrics to Contact Center business owners. List of ResponsibilitiesCreate and maintain reports to assist in the analysis and improvement of Contact Center operational efficiency and standardizationProactively identify and analyze Contact Center trends, patterns, abandon, close codes, web activity and other variables that impact Key Performance IndicatorsMaintain attendance, time off and workforce managementAnalyze, run and maintain monthly commission programsCreate and maintain a staffing forecast based on anticipated call and interactive volumes and ensure staffing levels are sufficient to cover anticipated volumes based on promotion scheduleCreate and maintain outbound call and email campaigns via scripting and agent skilling / routing adjustmentsAct as a liaison between the Contact Center team, the IT department and external vendors to identify, correct and improve systems for calls and interactive transactionsProvide enterprise system reservation, service, marketing and finance expertise with process knowledge to identify trends and solve issuesUtilize real time monitoring of inbound / outbound campaigns to ensure optimum efficiency using administrator tools to make adjustments as requiredRuns and maintains quality control processes for calls, post call survey, interactive transactions and pre-trip survey Assists with Contact Center projects as assigned and tracked in project management systemRequired Skills and Experience5+ years of professional experience. Familiarity with travel and hospitality industry considered a plus, but not required. Contact Center operations experience highly desired.Bachelor's Degree (math, economics, operations, engineering, statistics, business, marketing).Good skills in SQL, Tableau and MS Office Suite required, familiarity with web-based contact center software, Wrike or Salesforce Cloud highly desired Ability to work with and learn new tools and technologiesProactive, independent and comfortable working in a fast-paced, numbers driven environment.Short and long-term project management experienceAbility to work collaboratively and present to all levels including senior management.Equal Opportunity EmployerVantage Travel is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, gender, gender identity, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

Job DescriptionDirect Federal’s Mission? Deliver great rates to save our members money, easy access to save our members time, and remarkable service to preserve our members peace of mind.Direct Federal’s Vision? To be the lifelong trusted partner of more and more members as they pursue their dreams.Our Member Services Purpose? To have every interaction contribute to stronger relationships, instilled trust, financial empowerment, and solved problems.The Member Services Representative will: Understand and be able to explain all products and services offeredIdentify and fulfill financial needs of new and existing membersGuide members through troubleshooting, navigating the company site, or using the products or services in a call center environmentMaintain member confidentiality in accordance with all company policiesPerform other job-related duties as assignedDoes this sound like you? Direct Federal Credit Union commits to paying a competitive base wage with additional financial incentives. We’ll provide training at our in-house Direct University, as well as an environment that fosters learning and growth. We’ll ask you to contribute your ideas to help us to continually improve and exceed our goals.A successful candidate will possess:Previous experience in customer service, sales, call centers, or other related fieldsPrevious Credit Union experience preferred Ability to prioritize and multitaskPositive, patient, and professional demeanorExcellent written and verbal communication skillsThis is a hybrid work from home position, requiring a portion of time to be spent in-person at the branch. Candidate must be able to work in the branch on a weekly basis.The compensation for Member Services will include an impressive benefits package. We offer medical, dental, vision, life insurance, disability insurance, a 401(k) plan with a match, a pension plan, paid vacation, sick and personal time. We also offer a credit monitoring service and a student loan pay down program.We are an Equal Opportunity Employer M/F/D/V.Salary range: $19-21 per hourPowered by JazzHRvUwQCXk8zP

Job DescriptionTHIS IS NOT A REMOTE POSITIONNEWPRO Home Improvement Solutions, the leading home improvement company in New England, has exciting CALL CENTER AGENT positions open in their Wilmington, MA call center to support company growth, customer demand, and expanding territories.  *The next class for new hires will start on January 23. We are actively reviewing resumes* NEWPRO has been serving New England with home improvement solutions for over 75 years with coverage throughout MA, RI, NH, ME, and CT.   Representing nationally recognized brands including KOHLER and Jacuzzi, supported by best-in-the-industry warranties, the products and services include replacement windows, doors, siding, roofing, bath replacement systems, and walk-in baths.    Our call center is the engine that drives our sales.  It is one of the most critical roles in our organization and is widely recognized throughout the industry as the best of the best!  Enjoy our new centralized office and state-of-the-art technology as you set appointments with homeowners who are interested in a remodeling project for their homes! Our top performers earn between $75,000-$100,000/per year!  The call center hours are M-F 8:00 a.m. - 8:00 p.m. and Sat-Sun 9:00 a.m. - 1:00 p.m.   As one of the first lines of customer interaction, you will represent NEWPRO by talking to homeowners from inbound and outbound calls who would like to have an in-home sales representative visit them to provide a quote for their project. We strive to deliver an exceptional NEWPRO experience to every homeowner from initial contact through the life of their project and every employee through personal and professional growth opportunities.   If you want to be a part of changing lives in a positive way…...we'd love to hear from you.    WE WANT TO TALK TO YOU IF YOU ARE:Ambitious, high-energy, & outgoingDetermined, consistent, and persistentPassionate about exceeding expectationsCoachableReliableAble to perform well in a fast-paced cooperative environment!A good listenerDetail-orientedService-oriented and patientA good team playerPRIMARY JOB RESPONSIBILITIES:Speak with potential customers via inbound/outbound calls and set qualified appointments for in-home sales consultants. Engage with customers who have requested more info on NEWPRO's products & services, create urgency, and set appointments for in-home sales representativeEngage with our CRM to track customer interactions and dispositionDeliver the customer an exceptional first impression  WHAT'S IN IT FOR YOU:Extensive training and ongoing support to help you succeed and achieve goals.Use training platforms that will optimize your success.Lucrative earnings, one of the highest in the industry.Competitive bonus structure & rewards program.Fun, exciting environment.Satisfaction of helping others.Room for growth.Become a better version of yourself!BENEFITS: Generous Paid Time Off policyHoliday PayHealth, Dental & VisionCompany paid life insurance and long-term disability401K with company matchPet InsuranceSupplemental Insurance Flex Savings & Health Reimbursement AccountsCompany events and employee engagement initiativesCome find your home here at NEWPRO!  Send us your resume and someone will get back to you ASAP! NEWPRO's Mission Statement: Helping people live better lives by delivering a hassle-free, first-class home improvement experience. EEO STATEMENT:NEWPRO is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy, and pregnancy-related conditions, or any other characteristics protected by law

Job DescriptionCompass Medical is a fully integrated healthcare provider that offers high quality healthcare solutions from several locations south of Boston, Massachusetts. We offer Primary Care, Urgent Care, limited Specialty Care - including Cardiovascular, Radiology & Imaging, Medical Laboratory, and more.Looking for a dependable Full-time Front Desk Receptionist/Call Center Rep. to work in a busy Urgent Care.Must be able to multi-task, have good communication skills and have proficient computer skills.- Handle incoming phone calls- Ability to effectively communicate with patients, family members, providers and staff- Take/manage messages for providers- Verify & run insurance eligibility- Discuss balances with patients, assist in the process of setting up payment plans.- Assist in gathering of information to process network referrals- Work with other departments to setup appointments- Medical terminology- Maintains patient confidentiality - Demonstrated knowledge of EMR preferred- Ability to work independently as well as part of a team- Check patients in/out of the office- Collect co-payments- Other duties as assignedQualifications: High School diplomaKnowledge of HIPAA. Medical experience strongly preferredSkills and Abilities:Customer service skills. Knowledge of clinical administrative procedures. Excellent organizational skills and attention to detail. Working Conditions:Possible intermittent physical activity, including walking, standing, and supporting patients. Frequent sitting, talking, hearing, and occasionally stand, stoop, kneel, crouch, lift (up to 25 lbs.), and ability to adjust vision for close visualization-oriented tasks. Work is performed in an indoor environment and with both natural and artificial lighting.Potential exposure to airborne dust, humidity, and temperature fluctuations. Exposure to patients in various states of hygiene and emotional condition.Potential risk of exposure to blood borne and airborne pathogens and bodily fluids.Potential exposure to communicable virus, disease and infection.Potential traumatic medical situations or patients experiencing pain or discomfort.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._______________________________________Please apply on-line. Please no telephone calls. Please no faxing, mailing or hand-delivering resumes. Compass Medical Business Office 362 North Bedford Street Route 18 East Bridgewater, MA 02333 www.CompassMedical.netJob Posted by ApplicantPro

Job DescriptionNEWPRO Home Improvement Solutions, the leading home improvement company in New England, has this exciting new position of Call Center Technology Administrator open in their Wilmington, MA office to support company growth, customer demand and expanding territories.NEWPRO has been serving New England with home improvement solutions for over 75 years with coverage throughout MA, RI, NH, ME, and CT.  Representing nationally recognized brands including KOHLER and Jacuzzi, supported by best in the industry warranties, the products and services include replacement windows, doors, siding, roofing, bath replacement systems, and walk-in baths.   As a Call Center Technology Administrator at NEWPRO you will contribute to this mission by leveraging technology and data to help transform the total business enterprise with the automation processes and workflows across every line of business. You will report to the Director of Marketing.  In this role, you can expect to: Use your expertise to provide excellent support to the total call center enterprise by serving as an internal subject matter expert for various Information/Technology systems Diagnose and resolve issues within Salesforce CRM,, Five9, and other call center platforms and technology including Balto, Spam Mitigation, DNC Create and maintain fields, views, reports, dashboards, campaigns and other Salesforce objects and functions Five 9 Responsibilities: Create, maintain and manage dialing lists and campaigns. Manage Five9 performance, including monitoring of dropped calls, abandoned rates and other metrics needed to optimize call handling processes. Workforce management for advisor break/lunch schedules. Manage multiple inbound queues and outbound campaigns Drive pacing for outbound to maximize agent productivity Configuration and management of agents to achieve skill-based routing Match lead to agent based on lead score and agent skill set Real time troubleshooting of Five9 and telephony functionality Trend analysis to guide business in dialer optimization Call back rates, answer rates Work with partners on reporting, API integration, 3rd party app integrations What It Takes To Succeed More than 2 years of experience in a Five9Administrator Role  More than 2 years of call center environment experience Knowledge of the standard capabilities of Salesforce CRM environment Proficiency with DNC TCPA practices Proficiency with automation tools Education or experience in systems, databases, and administration tools Strong communication skills including the ability to communicate effectively with internal/external developers on a technical level, as well as front line employees with no technical background A commitment to getting better every day and using data to drive improvement  Come find your home here at NEWPRO!  Send us your resume and someone will get back to you ASAP! NEWPRO's Mission Statement: Helping people live better lives by delivering a hassle free, first-class home improvement experience. EEO STATEMENT:NEWPRO is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy, and pregnancy-related conditions, or any other characteristics protected by law

Job DescriptionDuties:· Provides high-quality/professional assistance to members on a range of topics (e.g., account deposits/withdrawals/fees; navigating our website, online banking & bill pay; discussing product and service offerings; opening new accounts).· May open new savings/checking accounts.· Responds to member e-mails.· Strives to resolve member problems.· Demonstrates flexibility and willingness to adjust to change.A complete job description is available upon requestRequirements:Equivalent to a High School diploma. Knowledge of Credit Union products/services preferred. Knowledge of Word and Excel. Ability to Communicate effectively with members and staff at all levels within the organization; Ability to perform work with accuracy and attention to detail; Willingness to sell Credit Union Services; Ability to proficiently operate a PC, computer keyboard terminal and adding machine. Ability to manage multiple tasks. Ability to navigate web site, online banking site and bill pay site.Schedule:40 Hours/Week with rotating SaturdayJob Posted by ApplicantPro

Job Description The Copeland Chevrolet is looking for a Service Call Center Agent to join our team. Our brand new facility off Route 24 in Brockton, MA is now open and we need Service Call Center Agent to help our customer's on the Phone & Internet with Service Appointments. We are seeking an individual with superior customer service perspective, dynamic selling personality, and a team building mindset.Our brand new facility is located seconds off Route 24 on the Brockton/Easton Line.  State of the Art facility with all the equipment to help us grow our book of business.  Tour Our New Facility: http://www.copelandchevrolet.com/VirtualTour RESPONSIBILITIES:Responsible for making outbound sold and unsold follow-up calls to recent service department customersOversee CRM databases for communication cycles with customersEducate self on latest service &product offerings, including pricingGenerate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customersHandle all incoming internet email leads and internet phone leadsBe available to respond to email inquiries in a professional, well-spoken mannerPrepared to interact with customers via phone calls every day (similar to call center processes)Direct customers to product information resources, including those available on the internetCheck email frequently and respond to inquiries immediately REQUIREMENTS:Good verbal and written communication skillsAble to handle objections over the phoneTime management, prioritization skills, and the ability to multi-task are requiredSelf-motivated and goal orientedMust be willing to submit to a drug screen prior to employmentMust have a clean & valid driver’s license BENEFITS:Training provided by leading industry trainersHourly + Overtime + Commissions, and BonusesTufts Health (50% Company Paid) and Dental Insurance401k Retirement Plan w/ Employer MatchGroup Life InsurancePaid Vacation & Personal DaysWilling to submit to a drug screen (excludes marijuana) *Copeland Chevrolet is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. Employment contingent upon successful completion of background investigation. Smoke-free workplace. All resumes are held in confidence. No recruiters or agencies. Must be eligible to work in this country. 

Job DescriptionJob DescriptionA successful medical practice is seeking a Customer Service Representative/Call Center Agent to join our busy call center. Duties include:Answering calls from patients to address their needs including scheduling an appointment.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.Utilizing software, scripts, and tools appropriately.Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.Taking part in training and other learning opportunities to expand knowledge of company and position.Adhering to all company policies and procedures.Requirements:High School Diploma or equivalent.More education or experience may be preferred.Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.Proficiency with computers and strong typing skills.Strong time management and decision making skills.Adaptability and accountability.Excellent pay and benefits offered. The job is a day position with no nights or weekend assignments.Job Type: Full-time

Job DescriptionInbound Sales Counselor – Call Center ($25/hr + Commission)This position is in BOSTON, MA and you will be working IN PERSON. *Only Local Candidates will be considered. **AFTER 4 months of employment and strong performance there is potential for this to become a work-from-home (WFH) positionOur next class sarts on 2/27/2023!Do you have a passion for travel?Grand Circle Corporation, the leader in providing exceptional international travel experiences to Americans over 50, is looking for an experienced Travel Consultant to join our tight-knit team of Adventure Counselors. In this inbound call center role, you will be responsible for selling Grand Circle’s award-winning trips in more than 85 countries around the world—and for serving as a trusted resource for our travelers. Working individually and as part of a team, you will help our travelers personalize their experiences based on their unique preferences, from booking their ideal departure to personalizing their air itineraries, and answering any questions they may have.KEY RESPONSIBILITIES:• Deliver an excellent experience to our travelers to drive customer loyalty and referrals• Personalize air reservations at point of sale using GDS (Amadeus, Sabre) systems• Meet and exceed individual sales and quality goals while selling Grand Circle products and services• Communicate all required information to our travelers, including the details of our products and policies• Drive to individually compete while still being a positive team player• Overcome traveler’s objectionsREQUIREMENTS:What You Bring to the Team:• 1 year or more of sales experienceGDS (Amadeus, Sabre, Worldspan, Apollo, etc.) system experience is preferred• Airline customization or air routing experience• Strong track record of providing excellent customer experiences and building lasting customer relationships• Track record of consistently attaining performance goals and having personal accountability for own results• Technically savvy with experience navigating multiple computer systems• Ability to work various shifts (including one weekend day)• International travel/work experience preferred• Call center experience preferred• Ability to learn and adhere to Grand Circle’s values to further enhance your ability to contribute to the teamBenefits (30 hours +):401K Retirement Savings account with Company Match50% Discount on GCC trips, and opportunities for on-site training and travelRobust healthcare benefits, including Medical, Dental, Vision, and Flex Spending AccountsGenerous Paid Time Off (PTO)Paid holidays throughout the yearPaid 7 Week Training in our Corporate Headquarters100% Commuter Benefit subsidy for Public transportation Company-paid life insurancePaid short and long term disability insuranceDiscounted auto and renters insuranceCOVID-19:As a condition of employment, successful applicants will be required to be fully vaccinated for COVID-19 prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.About us:Grand Circle Corporation is the leader in international travel, adventure, and discovery for Americans aged 50+. Headquartered in Boston, MA. To learn more, please visit our websites at www.oattravel.com, www.gct.com, and www.grandcirclefoundation.com.

Job DescriptionTraveler Support- Call Center ($23/HR)This position is in Boston, MA and you will be working in person. *Only Local Candidates will be considered. *__**AFTER 4 months of employment and strong performance there is potential to become a Work from Home (WFH) employeeDo you have a passion for travel?Grand Circle is looking for a Traveler Support Counselor to join our February 13th, 2023, class who loves all things travel-related and delivering an excellent customer experience. In this call center role, you will work with our travelers to provide them with support as you respond to their inquiries about their tour reservations as they prepare to travel around the world.Key Responsibilities:Handling service calls to make reservation changes, educate on tour itineraries, process payments and respond to customer inquiriesAdvise, book, and update airline reservations as needed using a code-based softwareDeliver an excellent experience to our customers to drive loyalty and referralsCommunicate all required information to our travelers, including the details of our products and policiesAchieve monthly performance goalsDrive to individually compete while still being a positive team playerDemonstrate the ability to balance company values and key result areas (KRAs)/performance goalsRequirements:Technically savvy, GDS (Amadeus/Sabre) experience preferredAbility to multi-task, navigate multiple computer systems1+ years of excellent customer service experienceHistory of consistently attaining performance goals and having personal accountability for own resultsPositive mentality and the ability to exhibit flexibility in times of changeHigh attention to detailAbility to work various shifts (including one weekend day, evening shifts)International travel/work experience preferredCall center experience is a plusHigh school diploma or equivalentBachelor’s Degree preferredBenefits (30 hours +):401K Retirement Savings account with Company Match50% Discount on GCC trips, and opportunities for on-site training and travelRobust healthcare benefits, including Medical, Dental, Vision, and Flex Spending AccountsPaid time off (PTO) in the 1st year of employment up to two weeks (16 days PTO after 6 months)Paid holidays throughout the yearPaid 4 Week Training in our Corporate Headquarters100% Commuter Benefit subsidy for public transportation (9/1/21)Company-paid life insurancePaid short- and long-term disability insuranceDiscounted auto and renters’ insuranceCOVID-19:As a condition of employment, successful applicants will be required to be fully vaccinated for COVID-19 prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Grand Circle is an Equal Opportunity Employer.About us:Grand Circle Corporation is the leader in international travel, adventure, and discovery for Americans aged 50+. Headquartered in Boston, MA. To learn more, please visit our websites at www.gct.com, www.oattravel.com, and www.grandcirclefoundation.com