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Banking Call Center Representative
RemX
location-iconNeedham MA

Title:  Banking Call Center Representative Pay: $20-$26 an hr (Based on experience) Location: Needham, MA Hours: Mon-Fri 7am-7pm (8 hour shift) and Sat 8am-1pm (2 weeks of onsite training and then the position will be Hybrid) Additional Information: Direct Hire Role ESSENTIAL DUTIES & RESPONSIBILITIES Identify, support and resolve the service needs of customer calling into our clients call center Understand the products and services offered Listen and understand the customers need and provide solutions Provide education to customers on how to conduct simple transactions Actively analyze/resolve complex problems through creative solutions Demonstrate understanding of the multiple ways customer’s bank using online and mobile technology, branch and contact centers and ability to educate and explain the services and channels so the customer needs will be met through the different channels. Educate and explain features and benefits of bank products such as deposit, card products, loan servicing and mobile and online banking. Complete general service request such as change of address, balance and transaction inquiries, loan inquiries, transfers, and card lost stolen and claims intake. Resolve complex customer service inquiries and trouble shoot and provide resolution to digital banking issues Address basic and complex loan inquiries and pay off questions. Navigate multiple computer applications while interacting with customers.

Full Time
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Call Center Representative
Fidelity Investments
location-iconBoston MA

Job Description:FIDELITY INVESTMENTS Customer Relationship Advocate Are you eager to be part of something positive and work within a dynamic and collaborative team environment? At Fidelity, collaboration isn t just about working together in our teams; it s about improving lives together. Our success as a firm is due to the personal responsibility and pride our associates take in getting things right, and the compassion that drives us to go above and beyond to exceed expectations for our customers and each other. We have a phenomenal career opportunity for recent and upcoming college graduates, regardless of your major in school, because you do not need to have finance degree to advance in this role.We offer a paid, industry-leading training and development program to fully prepare you to acquire FINRA Series 7 and 63 licenses. You will receive support, mentoring, dedicated study time and training materials to help you be successful in acquiring your FINRA licenses,The skills you bring Ability to establish rapport and relationships through effective communication Unwavering dedication towards helping others while being pro-active Responsibilities Our successful Customer Relationship Advocates (CRA) are essential in interacting with our clients via incoming calls and assist them with a broad range of needs including: answering questions about their account balances guiding them to the appropriate online financial resources helping them feel more confident and make clearer financial decisions educating on options to improve their financial security and achieve their financial dreams. Our commitment to you Student loan assistance and tuition reimbursement for eligible employees 18+ days of paid time off (based on years of service) plus 8 paid Federal holidays Opportunities to volunteer and give to your local community during work hours Workplace wellness initiatives, weekly meditation calls, and company subsidized balanced meal options at onsite cafeterias To learn about additional benefits, click here relocation benefits may be available We believe in being . Fidelity s nine affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences who come together to create a positive, inclusive workplace for all employees.We continuously strive for a diverse and inclusive workplace where we respect and value our associates for their unrivaled perspectives and experiences.Fidelity Investments is an equal opportunity employer.This opportunity is brought to you by Fidelity University Talent.Certifications:Series 07 - FINRA Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.Join Us At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award , we have been recognized by our employees as a Best Place to Work in 2022. And you don t need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you ve always imagined. Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we re calling " Dynamic Working ." We invite you to Find Your Fidelity at .Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to , or by calling , prompt 2, option 3.We welcome those with experience in jobs such as Retail Fashion Buyer, Retail Salesperson, and Grocery Clerk and others in the Retail to apply.

Full Time
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Call Center Representative- Norwood
Staffing Now
location-iconNorwood MA

We are looking to hire a call center representative at our client in Norwood, MA. The schedule for this role is from 11 am to 8 pm. This is a great opportunity to get your foot in the door with a great company! Position Responsibilities:Utilizing superior knowledge of bank products and services, service incoming customer calls in an efficient and quality service-oriented mannerAssess situations, apply sound judgment and negotiation skills and work within established policies and procedures to efficiently resolve customers' needs and issuesAccurately complete on-line account transactions, maintenance and service requests to other areas of the bankIdentify cross-sell and up-sell opportunities and capitalize on them to achieve successful referrals and completed applicationsActively participate in sales and service meetings. Demonstrate a willingness to change by applying suggested improvement methods to daily interactions with customersSuccessfully complete additional training modules and apply this knowledge during daily interactions with customers.Required Skills:Customer service skillsExcellent phone etiquetteExperience working with cross selling in a customer focused environmentUnderstanding of bank products, operations and servicesComputer experienceBasic computer knowledgeThe ability to work flexible hours and strong written and verbal communications skillsEstablish and maintain effective working relationshipsMay be required to lift and/or move up to 20 poundsFurther on-the-job training will be provided.Interested and qualified candidates, please submit resume to Lgarozzo@snicompanies.com

Full Time
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Medical Call Center Representative (2:00pm- 11:00pm shift)
Hire Partnership, LLC
location-iconBoston MA

Our client is a 24/7 call center that provides operator services to a variety of hospitals and medical clinics and virtual receptionist services to over 250 medical practices.This is a 100% onsite opportunity.*Paid training will take place for 2-3 weeks 10am to 6pm. This is a requirement for all shifts.*Shift: 2nd shift is available!2:00pm- 11:00pm shift and either Saturday OR SundayResponsibilities include:* Answering the mainline to hospitals and medical clinics and connecting the caller to the correct staff/department* Taking messages for medical practices when they are not able to answer their phone lines* Contacting on-call providers with urgent issues from callersRequirements:* 1 Year Experience Call Center* Strong communication skills* Basic technical skills (typing 35 wpm+ and ability to information data into a database)INDCSRJob Type: Full-timePay: $18.00 - $20.00 per hourBenefits:* Health insurance* Paid trainingSchedule:* 8 hour shift* Day shift* Evening shift* Monday to FridayCOVID-19 considerations:Must Be Fully VaccinatedAbility to commute/relocate:* Boston, MA 02215: Reliably commute or planning to relocate before starting work (Required)Experience:* Call center: 2 years (Preferred)Work Location: One location

Full Time
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Call Center Representative
Mass Bay Credit Union
location-iconBoston MA

Job DescriptionChoosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. Primary Function: Provides quality information and exceptional member service and support by telephone and/or electronically. Answers member inquiries and/or resolves telephone and e-mail questions regarding account information. Transfers calls to appropriate department or employee; and processes transactions, member correspondence, and requests via email and telephone. Informs members of products and services and develops opportunities to cross-sell products. Handles all member transactions with complete discretion and confidentiality. Essential Duties and Responsibilities: Functions as a full-service member service rep providing accurate deposit, transfer, and disbursement services to members via telephone and/or electronic requests. Researches and resolves routine issues or questions for members on accounts; and continuously monitors voice or email to ensure members' requests are met in a timely manner. Provides information on Certificates of Deposit and assists with simple roll-over of CDs as requested by member. Takes applications for CDs and coordinates application with Senior Branch Supervisor. Completes payroll distribution change requests, following credit union procedure guidelines. Verifies and updates member address information as needed or requested. Assists with stop payment requests following credit union procedures. Transfers money to various accounts and/or make loan payments as requested by member. Provides share and loan rates, account balances, check clearings, deposits, auto value information, and any other information as requested by the member. Accepts member's check reorder requests, and verifies information for accuracy. Assists members with statement inquiries and remote access; researches errors, and provides resolution; and/or refers member to proper department for resolution of issue/request. Attends training sessions upon request. Cross-trains for other functions within the branch/department and performs those responsibilities as requested. Informs members of credit union products and services, explaining features and benefits; and cross-sells products and services when appropriate. Adheres to the anti-money laundering policy and the Bank Secrecy laws. Assumes other duties as new products, services, or technology are introduced. Note: The above is a description of the ordinary and essential duties of the position. Other duties both related and unrelated to the above may be assigned and therefore required. Knowledge, Skills, and Experience Required: Professional and pleasant interpersonal and communication skills are essential for servicing Credit Union members and projecting a positive image as representative for the Credit Union. Work requires general knowledge of all Credit Union products and services. Requires education equivalent to a four-year high school education. Proficiency with computer software applications is required. Position requires one year of member service or call center experience in a bank or credit union. Position requires the ability to read and understand oral and written instructions. Requires the ability to effectively communicate with members or employees and to solve day-to-day problems involving several variables in standard situations. Intermediate mathematical skill required (adding, subtracting, multiplying, dividing, percentages, interest) are required. Job Posted by ApplicantPro

Full Time
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Call Center Representative - Remote
Brown and Joseph, LLC
location-iconBoston MA

Job DescriptionCall Center RepresentativeIf you are an organized, self-motivated individual with experience in a Customer Service and/or Call Center setting this is the place for you. We provide challenging and rewarding work; in a competitive, professional, and friendly environment that is second to none. We have a strong commitment to our industry, our colleagues, and our clients and are willing to work with the right candidates to help them unlock and maximize their full potential.Whether you are an experienced call representative or just looking to make a career change, we have a great opportunity for you in our growing company. We offer competitive salary, benefits, and paying well above the normal industry bonus plans.Work Schedule:8:00am - 5:00pm. No nights, weekends, or holidays. Benefits:Competitive hourly pay based upon experience and knowledge There is NO CAP on how much commissions you can earn. All based on your desire to make money and ability to negotiate and collect.Minimal cost to employee for insurance benefits401(k) plan optionQualifications:We are looking for someone who is dependable, personable, and capable of multi-tasking. This individual must have ability to work well in a fast-paced environment and communicate effectively. We provide the training needed to be successful.Desired Skills:Excellent communication skills, both verbal and written.Positive customer service attitude. Pleasant phone voice and telephone etiquette are a plus.Critical thinking and problem-solving abilities; along with some negotiation skills.Good time management skillsAbility to effectively manage multiple projects and tasks simultaneously.Possess good judgment and attention to detail.Energetic and positive attitude with a high level of professionalism.Ability to work independently and multi-task in a fast-paced environment.The applicant must be reliable and dependable.Brown & Joseph is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.Powered by JazzHROxRPjLNXwD

Full Time
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Call Center Representative in Framingham, MA
Electronic Merchant Systems
location-iconFramingham MA

Job DescriptionCall Center Representative Needed We are looking for an enthusiastic Call Center Representative in Framingham, MA to generate appointments by cold calling or following up with Inbound Leads, and sales representative contacts lists in a fast-paced environment.  You will be responsible for influencing potential business owners to schedule an appointment to meet with our field sales team where they can receive a complimentary review and consultation on multiple product lines that can impact their small business. A successful Call Center Representative must be friendly, yet persuasive. You must be able to use confidence through script and conversation to get past potential “gatekeepers” to reach a decision maker to schedule a meeting for a complimentary consultation. The ideal candidate must be patient and cool-tempered. We will provide you with actionable daily benchmarks to hit so you can meet your income goals each and every month. You are never on an island in this position, you will have a support staff willing to coach you every step of the way.  This Position Includes: Full-time employment with base salary and benefitsUnlimited earning potential with commission and bonusesPaid vacation and personal time401K with matchingIn addition to the base rate of pay, this position has a lot of opportunities for weekly commissions Benefits: Compensation package including base salary and commissions with unlimited income potential.Comprehensive benefits including medical, dental, & 401(k).Outstanding training and career growth potential. Call Center Representative Job Requirements The following are requirements for this position: Cold-calling and negotiation skillsKnowledge of Microsoft Outlook, Word, & ExcelExcellent spoken and written communication skillsStrong organizational skills and capability of managing multiple tasksStrong work ethic and a positive attitude The above-mentioned skills are required for an individual to be considered. If you are an individual with a “will do & must achieve” attitude and have an uncanny ability to generate results over the phone, please submit your information today to schedule an interview. Electronic Merchant Systems is proud to be an Equal Opportunity Employer M/F/V/D Committed to Affirmative Action. Job Type: Full-time Salary: $16.00/hour + Bonuses + Commissions Experience:• call center: 1 year (Preferred) 

Full Time
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Oncology Territory Manager, Supportive Care - Boston, MA
Daiichi Sankyo, Inc.
location-iconBoston MA

Job Description Join a Legacy of Innovation 110 Years and Counting!Daiichi Sankyo Group is dedicated to the creation and supply of innovative pharmaceutical therapies to improve standards of care and address diversified, unmet medical needs of people globally by leveraging our world-class science and technology. With more than 100 years of scientific expertise and a presence in more than 20 countries, Daiichi Sankyo and its 15,000 employees around the world draw upon a rich legacy of innovation and a robust pipeline of promising new medicines to help people. In addition to a strong portfolio of medicines for cardiovascular diseases, under the Group's 2025 Vision to become a "Global Pharma Innovator with Competitive Advantage in Oncology," Daiichi Sankyo is primarily focused on providing novel therapies in oncology, as well as other research areas centered around rare diseases and immune disorders.Job Summary:The Oncology Territory Manager is a position that reports to the District Manager and is responsible for attaining territory goals by successfully selling Branded products to the customer base. All requirements with regard to territory management should be accomplished on a timely basis. Develop strong relationships with the customer and become a resource. Communicate with the District Manager on a regular basis and discuss issues and opportunities. Represent the company in a positive and professional manner.Responsibilities:Calls on health care professionals in assigned sales territory and communicates product advantages, features and benefits. Achieves or exceeds sales objectives through promotion of product features and benefits to our key accounts: Hospitals, Infusion Centers, Nephrologists, Hematologists, Hospitalist, PCPs/IMs, Bloodless Surgery, buying groups, distributors and wholesalers in assigned territory. As a secondary base, Cardiologists, Endocrinologists, and Rheumatologists.Builds relationships with our customer base and key opinion leaders by personally visiting them, educating and influencing physicians and healthcare providers to prescribe Daiichi Sankyo promoted products. Communicates products approved indications, advantages, features and benefits in both individual and group settings.Analyzes customer needs and interests.Complies with applicable laws in providing healthcare providers with accurate information concerning Daiichi Sankyo Products.Participates in assigned training and completing outside reading. Keeps abreast of the products, applications, technical service, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with colleagues.Serves as a disease state expert and provides a high level of product expertise and customer service for all accounts.Carries out all sales and marketing programs.Maintains all equipment and territorial records in the prescribed manner.Utilizes sales force automation system and other equipment to enhance impact of sales call and territory management.Maintains a current key customer target list, submits regular updates to the customer database and plans calls to meet goals.Submits complete reports, on-time, and communicates matters that are relevant to the marketplace, competition and the marketing team to the District Manager.Reviews territorial reports with District Manager and learns how to use reports and databases as instruments to achieve assigned goals.Notifies the Medical Affairs Department immediately of any product complaints as per SOP 805.21, 'Reporting Adverse Events (AEs) and Product Quality Complaints (PQCs).'Notifies the Pharmacovigilance Department immediately of any adverse events as per SOP 805.21, 'Reporting Adverse Events (AEs) and Product Quality Complaints (PQCs).'Attends and participates in all required meetings and training programs.Maintains frequent correspondence with District Managers.Maintains correspondence with co-promotion team members, to manage co-promotion responsibilities.Qualifications:Successful candidates will be able to meet the qualifications below with or without a reasonable accommodation.Education/Experience:Qualified candidates must have a Bachelor's degree from an accredited college or university.3 or more years of sales/marketing experience in the pharmaceutical or medical industry required.2 or more years of specialty, rare disease, and/or oncology experience strongly preferred.Experience selling in complex environments preferred.Strong verbal and written communications skills.Must be able to travel approximately 40% to 60%.Proficiency in MS Word, Excel, PowerPoint and Outlook.Must have a valid driver's license with a driving record that meets company requirements.Daiichi Sankyo, Inc. is an equal opportunity/affirmative action employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Full Time
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Call Center
Adecco USA
location-iconQuincy MA

Adecco is assisting a financial services organization recruiting for Call Center Representatives in Quincy, MA. These Call Center Representatives jobs are temporary. Pay rates start at $19.00/hr! Call Center Representatives are responsible for handling scripted inbound calls, with the possibility of data entering forms and correspondence received from shareholders regarding events, settlements or class action cases. - Apply Now! Responsibilities for Call Center Representative positions include but are not limited to: Receive high volume of calls with a script that will be provided to you Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken Use computer system to track, gather information, and/or troubleshoot the items raised by the customer Achieve productivity standards and goals set by the company while maintaining a high level of customer service Match the tone and pace of the caller while maintaining a high level of professionalism Benefits for Call Center Representative jobs include but are not limited to: Pay rates starting at $19.00/hr., plus overtime as needed! Competitive benefits with options such as medical, dental, vision, and 401(k) Bonus Incentives! For more information, ask a recruiter today Candidates must meet the following requirements to be considered for Call Center Representative jobs: Ability to speak clearly and concisely Ability to take information and interpret it to the shareholder and educate them Candidate must be able to sit for the majority of their shift Excellent verbal and written communication skills Make good decisions and resolve issues in a clear, calm, and diplomatic matter Computer literate - Proficient with Email and Microsoft Word Able to work in a team environment and use proper rebuttals with shareholders Know when to escalate the call to either a more senior associate or supervisor This is a contract opportunity with long term potential for the right candidate We have openings on 1st shift. Click on "Apply Now" to be considered for this Call Center Representative job at a financial services organization in Quincy, MA! You may also visit www.adeccousa .com to view other current Call Center Representatives opportunities. After submitting your application, you can choose to answer a few quick questions to be prequalified for the job, and you will have the opportunity to schedule an immediate interview! Adecco is committed to the health and safety of our applicants and employees. We are offering virtual interviews as needed and when possible. And we're partnering closely with our clients to ensure safety protocols are in place. We are dedicated to addressing any concerns brought to our attention. We look forward to partnering with you on your job search! Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records

Full Time
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Customer Service Representative (in-office)
Rite Window
location-iconWoburn MA

Overview:Do you miss working with people? Are you looking for a change of pace?Rite Window is hiring Customer Service Representatives for our Call Center in Woburn, MA with competitive pay packages to earn up to $70,000 and $85,000 per year!Our reputation is our greatest asset. Here at Rite Window, we believe in creating your success by starting you on a journey where you can grow with us. That's why we provide an environment focused on rewarding performance, best practices, and expressing trust and respect. We value your hard work, integrity and commitment to being a Rite Window ambassador to our customers. When working with Rite Window, you’ll become part of a team that thrives and supports each other while delivering unparalleled customer service.Who We Are:Based in Woburn, MA- Rite Window is the premier home remodeling company in Massachusetts and southern New Hampshire. We’ve helped over 25,000 happy homeowners in New England upgrade their windows, doors, roofs, showers and baths since 2000. Because of our high-quality products, workmanship, and exceptional customer service, we are a six-time recipient of the Angie’s List Super Service Award and have a Yelp honor badge for 5-star reviews-which are among many of our proudly recognized top ratings.Rite Window’s environment is results-driven, fun, and collaborative! We all act as the face of the company and we are passionate, dedicated, motivated, and loyal to our customers-this is what we are all about.What Can We Offer You:Starting hourly compensation between $20.00/hr to $22.00/hr plus uncapped monthly commissionAverage representatives earn an extra $2000 to $3000 per month, and up to $6000 to $7000 total monthlyFull Time benefits, PTO, 401KAnnual trip and company-sponsored eventsReceive world-class customer focus and experience trainings!Work with a team of talented, professional, and fun individuals who enjoy what they doRepresent high quality products with the leading professionals in the industryGrowth opportunities available to top performersResponsibilities:What You’ll Do:Be the ambassador between Rite Window and customers as a Customer Service RepresentativeHelp customers set free in-home consultations over multiple contact channels, including both outbound and inbound callsCommunicate job-related updates or issues to be resolved to assigned management teamsConfirm appointments and connect with clients on customer satisfaction for quality controlPromote company products and services to prospective and existing clients, providing excellent customer servicePlace outbound calls from strong/warm generated leads to schedule appointmentsManage leads by tracking, following up, and closing sales to achieve sales and productivity objectivesNo cold-callingFull-time, in-office positionQualifications:What You’ll Bring:A self-starting work ethic with positive, high energyExceptional level of customer care is a mustExperience doing outbound and inbound calls in a performance-driven environment - a plusExcellent computer and phone skills with attention to detailPositivity, Flexibility, Determination and a persuasive personalityFlexible work schedule between Mon-Sat, Saturdays 8am to 4pmRite Window provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.INDBS

Full Time
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Customer Service Representative
Russell Tobin & Associates
location-iconWaltham MA

Russell Tobin & Associates is currently seeking a Customer Service Representative to work for our client in Waltham, MA. Apply now for consideration!This is an 8-month contract role.PAY: $17-20/hourJOB DUTIES:* Provide customers, both internally and externally, with a high level of service with regards to all inquiries, orders, and shipments* Handle all inbound CS calls, perform outbound calls, and correspondence as needed to ensure customer satisfaction* Respond to all customer contacts promptly, efficiently, and accurately* Build and maintain customer relationships* Assist clients and medical staff throughout the delivery life cycle of ViaCord’s service* Must showcase ability to successfully resolve cross functional customer issues including order discrepancies, complaints, billing, and shipping issues* Assure quality, integrity, and accuracy of client information (including review, processing, and database entry)* Assist in rollout and support of best practice initiatives by means of training and coaching* Partner with Customer Service Management to deliver formal new hire training as directed* Assist in maintaining Service Level in Customer Service by participation in inbound call queue* Partner with CS Management to implement necessary call center changes as result of customer feedback* Ensure timely completion of non-phone tasks by agents such as board-check, filing, fax checking, and email claims* Handle escalated customer issues as needed. All applicable follow-ups must be conducted within a timely manner* Promote an open communication model and positive work environment* Participate in Continuous Improvement projects with the Department* Must be able to develop, write, and edit a Work Instruction and Standard Operating Procedure through the Change Control process* Participate in a cross functional initiatives and projects* Participate in Customer Service On-Call ProgramQUALIFICATIONS:* 1-2 years of experience in customer service and/or contact center (consumer market)* H.S. Diploma or equivalent, Bachelor’s degree preferred.* Proven understanding of fundamental call center metrics and performance management techniques* Must have strong interpersonal, customer service and phone skills* Must be highly reliable and motivated to excel* Ability to work with cross-functional departments; experience working with teams* Ability to communicate effectively (both written & orally)* Ability to handle multiple tasks with adherence to deadlines* Superior planning, organizational, and time management skills to effectively allocate and manage resources* Basic typing, computer skills and data entry experience preferred (proficiency with Microsoft Office and familiarity with Siebel database a plus)Russell Tobin & Associates offers benefit options to our employees after 60 days on assignment.#e2ecoeJob Type: ContractPay: $17.00 - $20.00 per hourBenefits:* Dental insurance* Health insurance* Vision insuranceSchedule:* Monday to FridayCOVID-19 considerations:Covid-19 vaccinations requiredWork Location: One location

Full Time
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Direct Sales Representative
Viking Cruises
location-iconBoston MA

Direct Sales Representative- Remote Position We are seeking highly motivated sales consultants to join our sales team. In this position you will handle inbound sales calls from consumers, identify their needs, make recommendations, and close the sale while building lasting relationships. If you are motivated and driven to succeed apply today and set sail for your career with Viking.Position Responsibilities:Handle inbound sales calls from consumers, identify their needs, make recommendations, review thebenefits of a Viking cruise and close the saleMake follow-up outbound calls and provide additional information, overcome objections and close the saleMaintain individual sales goalsAdhere to set schedule Position Requirements Previous sales experience and a proven track record of successAbility to close sale on a single callCoachable, highly motivated and driven to succeedExcellent communication skillsAbility to work flexible schedules, including evenings, weekends and holidays Preferred Qualifications Previous call center experienceGeneral knowledge of world geographyCollege degree Compensation & Benefit Paid trainingHighly competitive hourly rate and commissionExcellent Medical, Dental, Vision, Life and Disability Insurance benefits at a highly subsidized rate401(k) with company annual matchPaid vacationPaid holidaysOpportunity to take a free and/or discounted Viking cruiseOther travel discounts through IATADiscounted theater, theme park and movie ticketsAbout VikingViking was founded in 1997 and offers destination-focused journeys on rivers, oceans and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests “the thinking person’s cruise” in contrast to mainstream cruises. In its first five years of operation, Viking has been rated the #1 ocean cruise line in Travel + Leisure’s 2016, 2017, 2018, 2019 and 2020 “World’s Best” Awards. #LI-DNI

Full Time
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Member Services Representative, Medcaid
Point32Health
location-iconCharlestown MA

TRANSFORMING HEALTHCARE, ONE MEMBER AT A TIMERemote Position (must reside in MA, RI, NH, CT, ME)Full Time$19.00/hr. ($39,520 annually) + monthly incentives after trainingWHAT MAKES US STAND OUT…Here at Point32Health our member service representatives are the backbone of the company. Our members are taken care of everyday because of this. The value we place on our reps is at the highest level.PAID 5-WEEK TRAININGWork-Life-Flexibility Paid volunteer time off (up to 3 days annually) Educational ReimbursementWHAT YOU’LL DO…Job SummaryUnder the general direction of the Call Center Supervisor, the Member Services Representative is responsible for providing accurate and thorough interpretation of Point32Health benefits, claims processes, eligibility, and enrollment policies to members, employers, and internal customers. In addition, the Member Services Representative is responsible for resolution of complex customer inquiries, the facilitation of problem resolution, and meeting or exceeding customers’ expectations. The Member Services Representative presents a consistent and professional demeanor to all callers and internal customers and is expected to identify opportunities to improve customer service and efficiency. The Member Services Representative is expected to take responsibility for every interaction with a customer by providing outstanding service as a means to build customer loyalty, improve customer retention, and satisfy corporate customer service goals and objectives.Job DescriptionReceives and responds to a high volume of incoming telephone calls from members, prospective members, employers, and internal Point32Health staff.Efficiently and effectively processes member calls. This includes:Accesses the most appropriate source of information and proficiently resolving the member’s concern.Accurately documents the complete encounter and maintains a professional and supportive attitude throughout the call.Asks probing questions and takes the opportunity to educate members to avoid unnecessary repeat calls.Investigates member complaints and performs front-line analysis and intervention when appropriate.Makes necessary outgoing phone calls to resolve member related inquiries.Meet or exceed department established key performance indicators.Adheres to assigned schedules to ensure appropriate phone queue coverage.Demonstrates strong written (e.g., documents calls accurately and comprehensively) and verbal skills.Employs active listening skills, demonstrates patience and empathy, and is able to handle difficult customers tactfully, courteously and professionally.Strives for improved efficiency for processing member issues. Interacts and forms contacts with other Point32Health departments in order to resolve issues.Participates in initiatives and/or responds to requests for help to contribute to team and department success.Assists in mentoring new staff as directed.Assist with department projects as needed. Requirements WHAT YOU’LL NEED…EDUCATION:High School Diploma or equivalent required. Associates degree or equivalent work experience preferred. EXPERIENCE: 6-12 months of relevant experience.Preferred customer service experience in health care, call center or corporate office.Knowledge of medical terminology is preferred.Prior experience training and working in a virtual/remote setting is strongly preferred. SKILL REQUIREMENTS: Technical Skills:Must have strong computer and telephone multitasking skillsMust have the ability to navigates through multiple systemsAccuracy in data input and documentationProficiency with MS WindowsProficient keyboard skills Interpersonal Skills:Excellent verbal and written communication skills are requiredStrong organizational skillsAbility to research and respond to a high volume of telephone inquiries in a consistent and professional mannerBasic math, grammar, and spelling are requiredAbility to work under pressure and with attention to changing prioritiesMust be able to work cooperatively as part of a team Bilingual preferred  WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS:Fast paced office environment handling multiple demands exercising appropriate judgment as necessary. Requires a high level of initiative and independence and communication skills sufficient to communicate verbally via telephone. Must adapt positively to changes related to work processes, department structure, environment, and technology.Involves simultaneous use of a telephone headset, and PC/keyboard for long periods of time in order to document and communicate efficiently. Requires long periods of sitting and occasional overtime may be requested.May require ability and willingness to work from home.CONFIDENTIAL DATA: All information (written, verbal, electronic, etc.) that an employee encounters while working at Point32Heal is considered confidential. Will be exposed to and required to deal with highly confidential and sensitive material and must adhere to corporate compliance policy and department guidelines/policies and all applicable laws and regulations at all times.What we build together changes our customer's health for the better. We are looking for talented and innovative people to join our team. Come join us!Please note: As of January 18, 2022, all employees — including remote employees — must be fully vaccinated. This position will require the successful candidate to show proof of full vaccination against COVID-19. Point32Health is an equal opportunity employer, and will consider reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.About Us:Point32Health is a leading health and wellbeing organization, delivering an ever-better health care experience to everyone in our communities. Building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.At Point32Health, we’re working to reshape the world of health care by pushing past the status quo and delivering even more to the diverse communities we serve: more innovation, more access, more support, and healthier lives. And we want people like you on our side to make it even better.This job has been posted by TalentBoost on behalf of Point32Health. TalentBoost is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of TalentBoost not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.Req ID: 4946

Full Time
job-list-card-figure
Member Services Representative, Medcaid
Point32Health
location-iconSomerville MA

TRANSFORMING HEALTHCARE, ONE MEMBER AT A TIMERemote Position (must reside in MA, RI, NH, CT, ME)Full Time$19.00/hr. ($39,520 annually) + monthly incentives after trainingWHAT MAKES US STAND OUT…Here at Point32Health our member service representatives are the backbone of the company. Our members are taken care of everyday because of this. The value we place on our reps is at the highest level.PAID 5-WEEK TRAININGWork-Life-Flexibility Paid volunteer time off (up to 3 days annually) Educational ReimbursementWHAT YOU’LL DO…Job SummaryUnder the general direction of the Call Center Supervisor, the Member Services Representative is responsible for providing accurate and thorough interpretation of Point32Health benefits, claims processes, eligibility, and enrollment policies to members, employers, and internal customers. In addition, the Member Services Representative is responsible for resolution of complex customer inquiries, the facilitation of problem resolution, and meeting or exceeding customers’ expectations. The Member Services Representative presents a consistent and professional demeanor to all callers and internal customers and is expected to identify opportunities to improve customer service and efficiency. The Member Services Representative is expected to take responsibility for every interaction with a customer by providing outstanding service as a means to build customer loyalty, improve customer retention, and satisfy corporate customer service goals and objectives.Job DescriptionReceives and responds to a high volume of incoming telephone calls from members, prospective members, employers, and internal Point32Health staff.Efficiently and effectively processes member calls. This includes:Accesses the most appropriate source of information and proficiently resolving the member’s concern.Accurately documents the complete encounter and maintains a professional and supportive attitude throughout the call.Asks probing questions and takes the opportunity to educate members to avoid unnecessary repeat calls.Investigates member complaints and performs front-line analysis and intervention when appropriate.Makes necessary outgoing phone calls to resolve member related inquiries.Meet or exceed department established key performance indicators.Adheres to assigned schedules to ensure appropriate phone queue coverage.Demonstrates strong written (e.g., documents calls accurately and comprehensively) and verbal skills.Employs active listening skills, demonstrates patience and empathy, and is able to handle difficult customers tactfully, courteously and professionally.Strives for improved efficiency for processing member issues. Interacts and forms contacts with other Point32Health departments in order to resolve issues.Participates in initiatives and/or responds to requests for help to contribute to team and department success.Assists in mentoring new staff as directed.Assist with department projects as needed. Requirements WHAT YOU’LL NEED…EDUCATION:High School Diploma or equivalent required. Associates degree or equivalent work experience preferred. EXPERIENCE: 6-12 months of relevant experience.Preferred customer service experience in health care, call center or corporate office.Knowledge of medical terminology is preferred.Prior experience training and working in a virtual/remote setting is strongly preferred. SKILL REQUIREMENTS: Technical Skills:Must have strong computer and telephone multitasking skillsMust have the ability to navigates through multiple systemsAccuracy in data input and documentationProficiency with MS WindowsProficient keyboard skills Interpersonal Skills:Excellent verbal and written communication skills are requiredStrong organizational skillsAbility to research and respond to a high volume of telephone inquiries in a consistent and professional mannerBasic math, grammar, and spelling are requiredAbility to work under pressure and with attention to changing prioritiesMust be able to work cooperatively as part of a team Bilingual preferred  WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS:Fast paced office environment handling multiple demands exercising appropriate judgment as necessary. Requires a high level of initiative and independence and communication skills sufficient to communicate verbally via telephone. Must adapt positively to changes related to work processes, department structure, environment, and technology.Involves simultaneous use of a telephone headset, and PC/keyboard for long periods of time in order to document and communicate efficiently. Requires long periods of sitting and occasional overtime may be requested.May require ability and willingness to work from home.CONFIDENTIAL DATA: All information (written, verbal, electronic, etc.) that an employee encounters while working at Point32Heal is considered confidential. Will be exposed to and required to deal with highly confidential and sensitive material and must adhere to corporate compliance policy and department guidelines/policies and all applicable laws and regulations at all times.What we build together changes our customer's health for the better. We are looking for talented and innovative people to join our team. Come join us!Please note: As of January 18, 2022, all employees — including remote employees — must be fully vaccinated. This position will require the successful candidate to show proof of full vaccination against COVID-19. Point32Health is an equal opportunity employer, and will consider reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.About Us:Point32Health is a leading health and wellbeing organization, delivering an ever-better health care experience to everyone in our communities. Building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.At Point32Health, we’re working to reshape the world of health care by pushing past the status quo and delivering even more to the diverse communities we serve: more innovation, more access, more support, and healthier lives. And we want people like you on our side to make it even better.This job has been posted by TalentBoost on behalf of Point32Health. TalentBoost is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of TalentBoost not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.Req ID: 4946

Full Time
job-list-card-figure
Member Services Representative, Medcaid
Point32Health
location-iconChelsea MA

TRANSFORMING HEALTHCARE, ONE MEMBER AT A TIMERemote Position (must reside in MA, RI, NH, CT, ME)Full Time$19.00/hr. ($39,520 annually) + monthly incentives after trainingWHAT MAKES US STAND OUT…Here at Point32Health our member service representatives are the backbone of the company. Our members are taken care of everyday because of this. The value we place on our reps is at the highest level.PAID 5-WEEK TRAININGWork-Life-Flexibility Paid volunteer time off (up to 3 days annually) Educational ReimbursementWHAT YOU’LL DO…Job SummaryUnder the general direction of the Call Center Supervisor, the Member Services Representative is responsible for providing accurate and thorough interpretation of Point32Health benefits, claims processes, eligibility, and enrollment policies to members, employers, and internal customers. In addition, the Member Services Representative is responsible for resolution of complex customer inquiries, the facilitation of problem resolution, and meeting or exceeding customers’ expectations. The Member Services Representative presents a consistent and professional demeanor to all callers and internal customers and is expected to identify opportunities to improve customer service and efficiency. The Member Services Representative is expected to take responsibility for every interaction with a customer by providing outstanding service as a means to build customer loyalty, improve customer retention, and satisfy corporate customer service goals and objectives.Job DescriptionReceives and responds to a high volume of incoming telephone calls from members, prospective members, employers, and internal Point32Health staff.Efficiently and effectively processes member calls. This includes:Accesses the most appropriate source of information and proficiently resolving the member’s concern.Accurately documents the complete encounter and maintains a professional and supportive attitude throughout the call.Asks probing questions and takes the opportunity to educate members to avoid unnecessary repeat calls.Investigates member complaints and performs front-line analysis and intervention when appropriate.Makes necessary outgoing phone calls to resolve member related inquiries.Meet or exceed department established key performance indicators.Adheres to assigned schedules to ensure appropriate phone queue coverage.Demonstrates strong written (e.g., documents calls accurately and comprehensively) and verbal skills.Employs active listening skills, demonstrates patience and empathy, and is able to handle difficult customers tactfully, courteously and professionally.Strives for improved efficiency for processing member issues. Interacts and forms contacts with other Point32Health departments in order to resolve issues.Participates in initiatives and/or responds to requests for help to contribute to team and department success.Assists in mentoring new staff as directed.Assist with department projects as needed. Requirements WHAT YOU’LL NEED…EDUCATION:High School Diploma or equivalent required. Associates degree or equivalent work experience preferred. EXPERIENCE: 6-12 months of relevant experience.Preferred customer service experience in health care, call center or corporate office.Knowledge of medical terminology is preferred.Prior experience training and working in a virtual/remote setting is strongly preferred. SKILL REQUIREMENTS: Technical Skills:Must have strong computer and telephone multitasking skillsMust have the ability to navigates through multiple systemsAccuracy in data input and documentationProficiency with MS WindowsProficient keyboard skills Interpersonal Skills:Excellent verbal and written communication skills are requiredStrong organizational skillsAbility to research and respond to a high volume of telephone inquiries in a consistent and professional mannerBasic math, grammar, and spelling are requiredAbility to work under pressure and with attention to changing prioritiesMust be able to work cooperatively as part of a team Bilingual preferred  WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS:Fast paced office environment handling multiple demands exercising appropriate judgment as necessary. Requires a high level of initiative and independence and communication skills sufficient to communicate verbally via telephone. Must adapt positively to changes related to work processes, department structure, environment, and technology.Involves simultaneous use of a telephone headset, and PC/keyboard for long periods of time in order to document and communicate efficiently. Requires long periods of sitting and occasional overtime may be requested.May require ability and willingness to work from home.CONFIDENTIAL DATA: All information (written, verbal, electronic, etc.) that an employee encounters while working at Point32Heal is considered confidential. Will be exposed to and required to deal with highly confidential and sensitive material and must adhere to corporate compliance policy and department guidelines/policies and all applicable laws and regulations at all times.What we build together changes our customer's health for the better. We are looking for talented and innovative people to join our team. Come join us!Please note: As of January 18, 2022, all employees — including remote employees — must be fully vaccinated. This position will require the successful candidate to show proof of full vaccination against COVID-19. Point32Health is an equal opportunity employer, and will consider reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.About Us:Point32Health is a leading health and wellbeing organization, delivering an ever-better health care experience to everyone in our communities. Building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.At Point32Health, we’re working to reshape the world of health care by pushing past the status quo and delivering even more to the diverse communities we serve: more innovation, more access, more support, and healthier lives. And we want people like you on our side to make it even better.This job has been posted by TalentBoost on behalf of Point32Health. TalentBoost is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of TalentBoost not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.Req ID: 4946

Full Time
job-list-card-figure
Member Services Representative, Medcaid
Point32Health
location-iconEverett MA

TRANSFORMING HEALTHCARE, ONE MEMBER AT A TIMERemote Position (must reside in MA, RI, NH, CT, ME)Full Time$19.00/hr. ($39,520 annually) + monthly incentives after trainingWHAT MAKES US STAND OUT…Here at Point32Health our member service representatives are the backbone of the company. Our members are taken care of everyday because of this. The value we place on our reps is at the highest level.PAID 5-WEEK TRAININGWork-Life-Flexibility Paid volunteer time off (up to 3 days annually) Educational ReimbursementWHAT YOU’LL DO…Job SummaryUnder the general direction of the Call Center Supervisor, the Member Services Representative is responsible for providing accurate and thorough interpretation of Point32Health benefits, claims processes, eligibility, and enrollment policies to members, employers, and internal customers. In addition, the Member Services Representative is responsible for resolution of complex customer inquiries, the facilitation of problem resolution, and meeting or exceeding customers’ expectations. The Member Services Representative presents a consistent and professional demeanor to all callers and internal customers and is expected to identify opportunities to improve customer service and efficiency. The Member Services Representative is expected to take responsibility for every interaction with a customer by providing outstanding service as a means to build customer loyalty, improve customer retention, and satisfy corporate customer service goals and objectives.Job DescriptionReceives and responds to a high volume of incoming telephone calls from members, prospective members, employers, and internal Point32Health staff.Efficiently and effectively processes member calls. This includes:Accesses the most appropriate source of information and proficiently resolving the member’s concern.Accurately documents the complete encounter and maintains a professional and supportive attitude throughout the call.Asks probing questions and takes the opportunity to educate members to avoid unnecessary repeat calls.Investigates member complaints and performs front-line analysis and intervention when appropriate.Makes necessary outgoing phone calls to resolve member related inquiries.Meet or exceed department established key performance indicators.Adheres to assigned schedules to ensure appropriate phone queue coverage.Demonstrates strong written (e.g., documents calls accurately and comprehensively) and verbal skills.Employs active listening skills, demonstrates patience and empathy, and is able to handle difficult customers tactfully, courteously and professionally.Strives for improved efficiency for processing member issues. Interacts and forms contacts with other Point32Health departments in order to resolve issues.Participates in initiatives and/or responds to requests for help to contribute to team and department success.Assists in mentoring new staff as directed.Assist with department projects as needed. Requirements WHAT YOU’LL NEED…EDUCATION:High School Diploma or equivalent required. Associates degree or equivalent work experience preferred. EXPERIENCE: 6-12 months of relevant experience.Preferred customer service experience in health care, call center or corporate office.Knowledge of medical terminology is preferred.Prior experience training and working in a virtual/remote setting is strongly preferred. SKILL REQUIREMENTS: Technical Skills:Must have strong computer and telephone multitasking skillsMust have the ability to navigates through multiple systemsAccuracy in data input and documentationProficiency with MS WindowsProficient keyboard skills Interpersonal Skills:Excellent verbal and written communication skills are requiredStrong organizational skillsAbility to research and respond to a high volume of telephone inquiries in a consistent and professional mannerBasic math, grammar, and spelling are requiredAbility to work under pressure and with attention to changing prioritiesMust be able to work cooperatively as part of a team Bilingual preferred  WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS:Fast paced office environment handling multiple demands exercising appropriate judgment as necessary. Requires a high level of initiative and independence and communication skills sufficient to communicate verbally via telephone. Must adapt positively to changes related to work processes, department structure, environment, and technology.Involves simultaneous use of a telephone headset, and PC/keyboard for long periods of time in order to document and communicate efficiently. Requires long periods of sitting and occasional overtime may be requested.May require ability and willingness to work from home.CONFIDENTIAL DATA: All information (written, verbal, electronic, etc.) that an employee encounters while working at Point32Heal is considered confidential. Will be exposed to and required to deal with highly confidential and sensitive material and must adhere to corporate compliance policy and department guidelines/policies and all applicable laws and regulations at all times.What we build together changes our customer's health for the better. We are looking for talented and innovative people to join our team. Come join us!Please note: As of January 18, 2022, all employees — including remote employees — must be fully vaccinated. This position will require the successful candidate to show proof of full vaccination against COVID-19. Point32Health is an equal opportunity employer, and will consider reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.About Us:Point32Health is a leading health and wellbeing organization, delivering an ever-better health care experience to everyone in our communities. Building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.At Point32Health, we’re working to reshape the world of health care by pushing past the status quo and delivering even more to the diverse communities we serve: more innovation, more access, more support, and healthier lives. And we want people like you on our side to make it even better.This job has been posted by TalentBoost on behalf of Point32Health. TalentBoost is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of TalentBoost not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.Req ID: 4946

Full Time
job-list-card-figure
Member Services Representative, Medcaid
Point32Health
location-iconBoston MA

TRANSFORMING HEALTHCARE, ONE MEMBER AT A TIMERemote Position (must reside in MA, RI, NH, CT, ME)Full Time$19.00/hr. ($39,520 annually) + monthly incentives after trainingWHAT MAKES US STAND OUT…Here at Point32Health our member service representatives are the backbone of the company. Our members are taken care of everyday because of this. The value we place on our reps is at the highest level.PAID 5-WEEK TRAININGWork-Life-Flexibility Paid volunteer time off (up to 3 days annually) Educational ReimbursementWHAT YOU’LL DO…Job SummaryUnder the general direction of the Call Center Supervisor, the Member Services Representative is responsible for providing accurate and thorough interpretation of Point32Health benefits, claims processes, eligibility, and enrollment policies to members, employers, and internal customers. In addition, the Member Services Representative is responsible for resolution of complex customer inquiries, the facilitation of problem resolution, and meeting or exceeding customers’ expectations. The Member Services Representative presents a consistent and professional demeanor to all callers and internal customers and is expected to identify opportunities to improve customer service and efficiency. The Member Services Representative is expected to take responsibility for every interaction with a customer by providing outstanding service as a means to build customer loyalty, improve customer retention, and satisfy corporate customer service goals and objectives.Job DescriptionReceives and responds to a high volume of incoming telephone calls from members, prospective members, employers, and internal Point32Health staff.Efficiently and effectively processes member calls. This includes:Accesses the most appropriate source of information and proficiently resolving the member’s concern.Accurately documents the complete encounter and maintains a professional and supportive attitude throughout the call.Asks probing questions and takes the opportunity to educate members to avoid unnecessary repeat calls.Investigates member complaints and performs front-line analysis and intervention when appropriate.Makes necessary outgoing phone calls to resolve member related inquiries.Meet or exceed department established key performance indicators.Adheres to assigned schedules to ensure appropriate phone queue coverage.Demonstrates strong written (e.g., documents calls accurately and comprehensively) and verbal skills.Employs active listening skills, demonstrates patience and empathy, and is able to handle difficult customers tactfully, courteously and professionally.Strives for improved efficiency for processing member issues. Interacts and forms contacts with other Point32Health departments in order to resolve issues.Participates in initiatives and/or responds to requests for help to contribute to team and department success.Assists in mentoring new staff as directed.Assist with department projects as needed. Requirements WHAT YOU’LL NEED…EDUCATION:High School Diploma or equivalent required. Associates degree or equivalent work experience preferred. EXPERIENCE: 6-12 months of relevant experience.Preferred customer service experience in health care, call center or corporate office.Knowledge of medical terminology is preferred.Prior experience training and working in a virtual/remote setting is strongly preferred. SKILL REQUIREMENTS: Technical Skills:Must have strong computer and telephone multitasking skillsMust have the ability to navigates through multiple systemsAccuracy in data input and documentationProficiency with MS WindowsProficient keyboard skills Interpersonal Skills:Excellent verbal and written communication skills are requiredStrong organizational skillsAbility to research and respond to a high volume of telephone inquiries in a consistent and professional mannerBasic math, grammar, and spelling are requiredAbility to work under pressure and with attention to changing prioritiesMust be able to work cooperatively as part of a team Bilingual preferred  WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS:Fast paced office environment handling multiple demands exercising appropriate judgment as necessary. Requires a high level of initiative and independence and communication skills sufficient to communicate verbally via telephone. Must adapt positively to changes related to work processes, department structure, environment, and technology.Involves simultaneous use of a telephone headset, and PC/keyboard for long periods of time in order to document and communicate efficiently. Requires long periods of sitting and occasional overtime may be requested.May require ability and willingness to work from home.CONFIDENTIAL DATA: All information (written, verbal, electronic, etc.) that an employee encounters while working at Point32Heal is considered confidential. Will be exposed to and required to deal with highly confidential and sensitive material and must adhere to corporate compliance policy and department guidelines/policies and all applicable laws and regulations at all times.What we build together changes our customer's health for the better. We are looking for talented and innovative people to join our team. Come join us!Please note: As of January 18, 2022, all employees — including remote employees — must be fully vaccinated. This position will require the successful candidate to show proof of full vaccination against COVID-19. Point32Health is an equal opportunity employer, and will consider reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.About Us:Point32Health is a leading health and wellbeing organization, delivering an ever-better health care experience to everyone in our communities. Building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.At Point32Health, we’re working to reshape the world of health care by pushing past the status quo and delivering even more to the diverse communities we serve: more innovation, more access, more support, and healthier lives. And we want people like you on our side to make it even better.This job has been posted by TalentBoost on behalf of Point32Health. TalentBoost is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of TalentBoost not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.Req ID: 4946

Full Time
job-list-card-figure
Member Services Representative, Medcaid
Point32Health
location-iconJamaica plain MA

TRANSFORMING HEALTHCARE, ONE MEMBER AT A TIMERemote Position (must reside in MA, RI, NH, CT, ME)Full Time$19.00/hr. ($39,520 annually) + monthly incentives after trainingWHAT MAKES US STAND OUT…Here at Point32Health our member service representatives are the backbone of the company. Our members are taken care of everyday because of this. The value we place on our reps is at the highest level.PAID 5-WEEK TRAININGWork-Life-Flexibility Paid volunteer time off (up to 3 days annually) Educational ReimbursementWHAT YOU’LL DO…Job SummaryUnder the general direction of the Call Center Supervisor, the Member Services Representative is responsible for providing accurate and thorough interpretation of Point32Health benefits, claims processes, eligibility, and enrollment policies to members, employers, and internal customers. In addition, the Member Services Representative is responsible for resolution of complex customer inquiries, the facilitation of problem resolution, and meeting or exceeding customers’ expectations. The Member Services Representative presents a consistent and professional demeanor to all callers and internal customers and is expected to identify opportunities to improve customer service and efficiency. The Member Services Representative is expected to take responsibility for every interaction with a customer by providing outstanding service as a means to build customer loyalty, improve customer retention, and satisfy corporate customer service goals and objectives.Job DescriptionReceives and responds to a high volume of incoming telephone calls from members, prospective members, employers, and internal Point32Health staff.Efficiently and effectively processes member calls. This includes:Accesses the most appropriate source of information and proficiently resolving the member’s concern.Accurately documents the complete encounter and maintains a professional and supportive attitude throughout the call.Asks probing questions and takes the opportunity to educate members to avoid unnecessary repeat calls.Investigates member complaints and performs front-line analysis and intervention when appropriate.Makes necessary outgoing phone calls to resolve member related inquiries.Meet or exceed department established key performance indicators.Adheres to assigned schedules to ensure appropriate phone queue coverage.Demonstrates strong written (e.g., documents calls accurately and comprehensively) and verbal skills.Employs active listening skills, demonstrates patience and empathy, and is able to handle difficult customers tactfully, courteously and professionally.Strives for improved efficiency for processing member issues. Interacts and forms contacts with other Point32Health departments in order to resolve issues.Participates in initiatives and/or responds to requests for help to contribute to team and department success.Assists in mentoring new staff as directed.Assist with department projects as needed. Requirements WHAT YOU’LL NEED…EDUCATION:High School Diploma or equivalent required. Associates degree or equivalent work experience preferred. EXPERIENCE: 6-12 months of relevant experience.Preferred customer service experience in health care, call center or corporate office.Knowledge of medical terminology is preferred.Prior experience training and working in a virtual/remote setting is strongly preferred. SKILL REQUIREMENTS: Technical Skills:Must have strong computer and telephone multitasking skillsMust have the ability to navigates through multiple systemsAccuracy in data input and documentationProficiency with MS WindowsProficient keyboard skills Interpersonal Skills:Excellent verbal and written communication skills are requiredStrong organizational skillsAbility to research and respond to a high volume of telephone inquiries in a consistent and professional mannerBasic math, grammar, and spelling are requiredAbility to work under pressure and with attention to changing prioritiesMust be able to work cooperatively as part of a team Bilingual preferred  WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS:Fast paced office environment handling multiple demands exercising appropriate judgment as necessary. Requires a high level of initiative and independence and communication skills sufficient to communicate verbally via telephone. Must adapt positively to changes related to work processes, department structure, environment, and technology.Involves simultaneous use of a telephone headset, and PC/keyboard for long periods of time in order to document and communicate efficiently. Requires long periods of sitting and occasional overtime may be requested.May require ability and willingness to work from home.CONFIDENTIAL DATA: All information (written, verbal, electronic, etc.) that an employee encounters while working at Point32Heal is considered confidential. Will be exposed to and required to deal with highly confidential and sensitive material and must adhere to corporate compliance policy and department guidelines/policies and all applicable laws and regulations at all times.What we build together changes our customer's health for the better. We are looking for talented and innovative people to join our team. Come join us!Please note: As of January 18, 2022, all employees — including remote employees — must be fully vaccinated. This position will require the successful candidate to show proof of full vaccination against COVID-19. Point32Health is an equal opportunity employer, and will consider reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.About Us:Point32Health is a leading health and wellbeing organization, delivering an ever-better health care experience to everyone in our communities. Building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.At Point32Health, we’re working to reshape the world of health care by pushing past the status quo and delivering even more to the diverse communities we serve: more innovation, more access, more support, and healthier lives. And we want people like you on our side to make it even better.This job has been posted by TalentBoost on behalf of Point32Health. TalentBoost is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of TalentBoost not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.Req ID: 4946

Full Time
job-list-card-figure
Member Services Representative, Medcaid
Point32Health
location-iconWinthrop MA

TRANSFORMING HEALTHCARE, ONE MEMBER AT A TIMERemote Position (must reside in MA, RI, NH, CT, ME)Full Time$19.00/hr. ($39,520 annually) + monthly incentives after trainingWHAT MAKES US STAND OUT…Here at Point32Health our member service representatives are the backbone of the company. Our members are taken care of everyday because of this. The value we place on our reps is at the highest level.PAID 5-WEEK TRAININGWork-Life-Flexibility Paid volunteer time off (up to 3 days annually) Educational ReimbursementWHAT YOU’LL DO…Job SummaryUnder the general direction of the Call Center Supervisor, the Member Services Representative is responsible for providing accurate and thorough interpretation of Point32Health benefits, claims processes, eligibility, and enrollment policies to members, employers, and internal customers. In addition, the Member Services Representative is responsible for resolution of complex customer inquiries, the facilitation of problem resolution, and meeting or exceeding customers’ expectations. The Member Services Representative presents a consistent and professional demeanor to all callers and internal customers and is expected to identify opportunities to improve customer service and efficiency. The Member Services Representative is expected to take responsibility for every interaction with a customer by providing outstanding service as a means to build customer loyalty, improve customer retention, and satisfy corporate customer service goals and objectives.Job DescriptionReceives and responds to a high volume of incoming telephone calls from members, prospective members, employers, and internal Point32Health staff.Efficiently and effectively processes member calls. This includes:Accesses the most appropriate source of information and proficiently resolving the member’s concern.Accurately documents the complete encounter and maintains a professional and supportive attitude throughout the call.Asks probing questions and takes the opportunity to educate members to avoid unnecessary repeat calls.Investigates member complaints and performs front-line analysis and intervention when appropriate.Makes necessary outgoing phone calls to resolve member related inquiries.Meet or exceed department established key performance indicators.Adheres to assigned schedules to ensure appropriate phone queue coverage.Demonstrates strong written (e.g., documents calls accurately and comprehensively) and verbal skills.Employs active listening skills, demonstrates patience and empathy, and is able to handle difficult customers tactfully, courteously and professionally.Strives for improved efficiency for processing member issues. Interacts and forms contacts with other Point32Health departments in order to resolve issues.Participates in initiatives and/or responds to requests for help to contribute to team and department success.Assists in mentoring new staff as directed.Assist with department projects as needed. Requirements WHAT YOU’LL NEED…EDUCATION:High School Diploma or equivalent required. Associates degree or equivalent work experience preferred. EXPERIENCE: 6-12 months of relevant experience.Preferred customer service experience in health care, call center or corporate office.Knowledge of medical terminology is preferred.Prior experience training and working in a virtual/remote setting is strongly preferred. SKILL REQUIREMENTS: Technical Skills:Must have strong computer and telephone multitasking skillsMust have the ability to navigates through multiple systemsAccuracy in data input and documentationProficiency with MS WindowsProficient keyboard skills Interpersonal Skills:Excellent verbal and written communication skills are requiredStrong organizational skillsAbility to research and respond to a high volume of telephone inquiries in a consistent and professional mannerBasic math, grammar, and spelling are requiredAbility to work under pressure and with attention to changing prioritiesMust be able to work cooperatively as part of a team Bilingual preferred  WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS:Fast paced office environment handling multiple demands exercising appropriate judgment as necessary. Requires a high level of initiative and independence and communication skills sufficient to communicate verbally via telephone. Must adapt positively to changes related to work processes, department structure, environment, and technology.Involves simultaneous use of a telephone headset, and PC/keyboard for long periods of time in order to document and communicate efficiently. Requires long periods of sitting and occasional overtime may be requested.May require ability and willingness to work from home.CONFIDENTIAL DATA: All information (written, verbal, electronic, etc.) that an employee encounters while working at Point32Heal is considered confidential. Will be exposed to and required to deal with highly confidential and sensitive material and must adhere to corporate compliance policy and department guidelines/policies and all applicable laws and regulations at all times.What we build together changes our customer's health for the better. We are looking for talented and innovative people to join our team. Come join us!Please note: As of January 18, 2022, all employees — including remote employees — must be fully vaccinated. This position will require the successful candidate to show proof of full vaccination against COVID-19. Point32Health is an equal opportunity employer, and will consider reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.About Us:Point32Health is a leading health and wellbeing organization, delivering an ever-better health care experience to everyone in our communities. Building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.At Point32Health, we’re working to reshape the world of health care by pushing past the status quo and delivering even more to the diverse communities we serve: more innovation, more access, more support, and healthier lives. And we want people like you on our side to make it even better.This job has been posted by TalentBoost on behalf of Point32Health. TalentBoost is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of TalentBoost not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.Req ID: 4946

Full Time
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Member Services Representative, Medcaid
Point32Health
location-iconMalden MA

TRANSFORMING HEALTHCARE, ONE MEMBER AT A TIMERemote Position (must reside in MA, RI, NH, CT, ME)Full Time$19.00/hr. ($39,520 annually) + monthly incentives after trainingWHAT MAKES US STAND OUT…Here at Point32Health our member service representatives are the backbone of the company. Our members are taken care of everyday because of this. The value we place on our reps is at the highest level.PAID 5-WEEK TRAININGWork-Life-Flexibility Paid volunteer time off (up to 3 days annually) Educational ReimbursementWHAT YOU’LL DO…Job SummaryUnder the general direction of the Call Center Supervisor, the Member Services Representative is responsible for providing accurate and thorough interpretation of Point32Health benefits, claims processes, eligibility, and enrollment policies to members, employers, and internal customers. In addition, the Member Services Representative is responsible for resolution of complex customer inquiries, the facilitation of problem resolution, and meeting or exceeding customers’ expectations. The Member Services Representative presents a consistent and professional demeanor to all callers and internal customers and is expected to identify opportunities to improve customer service and efficiency. The Member Services Representative is expected to take responsibility for every interaction with a customer by providing outstanding service as a means to build customer loyalty, improve customer retention, and satisfy corporate customer service goals and objectives.Job DescriptionReceives and responds to a high volume of incoming telephone calls from members, prospective members, employers, and internal Point32Health staff.Efficiently and effectively processes member calls. This includes:Accesses the most appropriate source of information and proficiently resolving the member’s concern.Accurately documents the complete encounter and maintains a professional and supportive attitude throughout the call.Asks probing questions and takes the opportunity to educate members to avoid unnecessary repeat calls.Investigates member complaints and performs front-line analysis and intervention when appropriate.Makes necessary outgoing phone calls to resolve member related inquiries.Meet or exceed department established key performance indicators.Adheres to assigned schedules to ensure appropriate phone queue coverage.Demonstrates strong written (e.g., documents calls accurately and comprehensively) and verbal skills.Employs active listening skills, demonstrates patience and empathy, and is able to handle difficult customers tactfully, courteously and professionally.Strives for improved efficiency for processing member issues. Interacts and forms contacts with other Point32Health departments in order to resolve issues.Participates in initiatives and/or responds to requests for help to contribute to team and department success.Assists in mentoring new staff as directed.Assist with department projects as needed. Requirements WHAT YOU’LL NEED…EDUCATION:High School Diploma or equivalent required. Associates degree or equivalent work experience preferred. EXPERIENCE: 6-12 months of relevant experience.Preferred customer service experience in health care, call center or corporate office.Knowledge of medical terminology is preferred.Prior experience training and working in a virtual/remote setting is strongly preferred. SKILL REQUIREMENTS: Technical Skills:Must have strong computer and telephone multitasking skillsMust have the ability to navigates through multiple systemsAccuracy in data input and documentationProficiency with MS WindowsProficient keyboard skills Interpersonal Skills:Excellent verbal and written communication skills are requiredStrong organizational skillsAbility to research and respond to a high volume of telephone inquiries in a consistent and professional mannerBasic math, grammar, and spelling are requiredAbility to work under pressure and with attention to changing prioritiesMust be able to work cooperatively as part of a team Bilingual preferred  WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS:Fast paced office environment handling multiple demands exercising appropriate judgment as necessary. Requires a high level of initiative and independence and communication skills sufficient to communicate verbally via telephone. Must adapt positively to changes related to work processes, department structure, environment, and technology.Involves simultaneous use of a telephone headset, and PC/keyboard for long periods of time in order to document and communicate efficiently. Requires long periods of sitting and occasional overtime may be requested.May require ability and willingness to work from home.CONFIDENTIAL DATA: All information (written, verbal, electronic, etc.) that an employee encounters while working at Point32Heal is considered confidential. Will be exposed to and required to deal with highly confidential and sensitive material and must adhere to corporate compliance policy and department guidelines/policies and all applicable laws and regulations at all times.What we build together changes our customer's health for the better. We are looking for talented and innovative people to join our team. Come join us!Please note: As of January 18, 2022, all employees — including remote employees — must be fully vaccinated. This position will require the successful candidate to show proof of full vaccination against COVID-19. Point32Health is an equal opportunity employer, and will consider reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.About Us:Point32Health is a leading health and wellbeing organization, delivering an ever-better health care experience to everyone in our communities. Building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.At Point32Health, we’re working to reshape the world of health care by pushing past the status quo and delivering even more to the diverse communities we serve: more innovation, more access, more support, and healthier lives. And we want people like you on our side to make it even better.This job has been posted by TalentBoost on behalf of Point32Health. TalentBoost is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of TalentBoost not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.Req ID: 4946

Full Time
job-detail-figure
Banking Call Center Representative
share-icon
Full Time
location-iconNeedham MA
Job Description
  • Title:  Banking Call Center Representative
  • Pay: $20-$26 an hr (Based on experience)
  • Location: Needham, MA
  • Hours: Mon-Fri 7am-7pm (8 hour shift) and Sat 8am-1pm (2 weeks of onsite training and then the position will be Hybrid)
  • Additional Information: Direct Hire Role

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Identify, support and resolve the service needs of customer calling into our clients call center
  • Understand the products and services offered
  • Listen and understand the customers need and provide solutions
  • Provide education to customers on how to conduct simple transactions
  • Actively analyze/resolve complex problems through creative solutions
  • Demonstrate understanding of the multiple ways customer’s bank using online and mobile technology, branch and contact centers and ability to educate and explain the services and channels so the customer needs will be met through the different channels.
  • Educate and explain features and benefits of bank products such as deposit, card products, loan servicing and mobile and online banking.
  • Complete general service request such as change of address, balance and transaction inquiries, loan inquiries, transfers, and card lost stolen and claims intake.
  • Resolve complex customer service inquiries and trouble shoot and provide resolution to digital banking issues
  • Address basic and complex loan inquiries and pay off questions.
  • Navigate multiple computer applications while interacting with customers.
job-detail-figure
Banking Call Center Representative
share-icon
Full Time
location-iconNeedham MA
Job Description
  • Title:  Banking Call Center Representative
  • Pay: $20-$26 an hr (Based on experience)
  • Location: Needham, MA
  • Hours: Mon-Fri 7am-7pm (8 hour shift) and Sat 8am-1pm (2 weeks of onsite training and then the position will be Hybrid)
  • Additional Information: Direct Hire Role

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Identify, support and resolve the service needs of customer calling into our clients call center
  • Understand the products and services offered
  • Listen and understand the customers need and provide solutions
  • Provide education to customers on how to conduct simple transactions
  • Actively analyze/resolve complex problems through creative solutions
  • Demonstrate understanding of the multiple ways customer’s bank using online and mobile technology, branch and contact centers and ability to educate and explain the services and channels so the customer needs will be met through the different channels.
  • Educate and explain features and benefits of bank products such as deposit, card products, loan servicing and mobile and online banking.
  • Complete general service request such as change of address, balance and transaction inquiries, loan inquiries, transfers, and card lost stolen and claims intake.
  • Resolve complex customer service inquiries and trouble shoot and provide resolution to digital banking issues
  • Address basic and complex loan inquiries and pay off questions.
  • Navigate multiple computer applications while interacting with customers.