Job DescriptionJob DescriptionJob Title: Call Center RepresentativeJob Description:We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. In this role, you will be responsible for handling inbound and outbound customer calls to provide exceptional service and resolve any issues or inquiries.Responsibilities:1. Answering and managing incoming calls in a professional and courteous manner.2. Building rapport with customers and actively listening to their needs and concerns.3. Providing accurate and timely information to customers regarding products, services, and promotions.4. Assisting customers in placing orders, processing payments, and tracking shipments.5. Addressing customer complaints and resolving issues to ensure customer satisfaction.6. Recording and maintaining accurate documentation of customer interactions and transactions.7. Collaborating with internal teams to escalate and resolve more complex customer concerns.8. Keeping updated on company products, services, and policies to provide accurate and up-to-date information to customers.9. Ensuring adherence to call center productivity and quality metrics, including average handle time, first call resolution, and customer satisfaction ratings.10. Participating in ongoing training and development programs to improve knowledge and skills.Requirements:1. High school diploma or equivalent. Bachelor's degree is a plus.2. Proven experience in a customer service or call center role is preferred.3. Excellent verbal and written communication skills.4. Strong problem-solving and decision-making abilities.5. Ability to handle high call volumes and work in a fast-paced environment.6. Exceptional customer service skills and a friendly and professional phone demeanor.7. Proficient computer skills, including familiarity with CRM systems and basic troubleshooting.8. Ability to work flexible schedules, including evenings, weekends, and holidays.9. Strong attention to detail and organizational skills.10. Ability to multitask and prioritize effectively.As a Call Center Representative, you will play a crucial role in ensuring customer satisfaction and loyalty. If you are a team player with excellent communication and problem-solving skills, we invite you to apply and become a valuable member of our team.Average first year income range: $35,000 - $55,000. Base Salary + Commissions and Bonuses on a performance basis.Benefits:401kCompany Sponsored Health InsuranceDental Insurance4 Weeks paid time off annuallyPaid TrainingCompany sponsored health and wellness programs

Job DescriptionJob DescriptionSeeking Compassionate Intake Call Center Representative - Make a Difference in Behavioral Health! Join our dedicated team as an Intake Call Center Representative and play a pivotal role in connecting individuals with life-changing behavioral health services. If you possess empathy, excellent communication skills, and a passion for helping others, this opportunity is for you! Key Responsibilities: Handle inbound calls, conducting initial screenings and assessments to gather vital information. Provide compassionate support to individuals in crisis, offering appropriate resources and referrals. Utilize your knowledge of behavioral health programs to guide clients to the right level of care. Maintain accurate documentation of client information and ensure compliance with privacy regulations. Collaborate with a diverse team to ensure seamless transitions and continuity of care. Qualifications: High school diploma or equivalent (Bachelor's degree in psychology or related field preferred). 1 -2 years of call center or customer service experience, ideally in behavioral health or healthcare. Excellent interpersonal and communication skills, with an ability to show empathy and patience. Familiarity with behavioral health terminology and available community resources. Proficient in using computer systems, including Microsoft Office. Why Join Us? Make a real difference by helping individuals on their journey to mental well-being. Contribute to a positive change in our community's mental health. Collaborative and supportive work environment with a focus on professional development. Opportunities for growth and advancement within our expanding organization. If you are passionate about helping others and are ready to embark on a meaningful career in behavioral health, we want to hear from you! Apply now and become an integral part of our compassionate team. Our commitment to EEO extends to all aspects of employment, including recruitment, hiring, promotions, transfers, training, benefits, and other terms and conditions of employment. We encourage individuals from all backgrounds to apply and join our team.

Description The O&M Manager is responsible for overseeing the successful operations of all Fort Independence IT Services deployed across multiple data center and cloud environments.  Organizational tasks include being the customer organization’s primary contact and representative in the broader customer agency review boards, broader customer status meetings, serving as communications conduit related to broader customer IT announcements and requirements, and ensuring Enterprise infrastructure are healthy through proactive management via metrics generation.Proactive management tasks also include proactive health patching of Enterprise infrastructure such as, but not limited to, servers, managing  Public Key Infrastructure, Security Accreditation reporting, and configuration management for software and hardware including Enterprise License Agreements (ELA).  This role is also responsible for meeting established Service Level Agreements per mission applicationsPrimary ResponsibilitiesAttend daily operations status calls representing Fort Independence customer organizationCommunicate agency initiatives and/or cybersecurity alerts to Fort Independence PMO for action into IT Service TeamsCommunicate IT Operational status to Fort Independence PMO and customer as neededTrack, consolidate, and report security accreditation status across organization to Fort Independence PMO and customer as needed so that appropriate actions can be plannedProactively identify innovations and automations across the organization to support standardizations and common IT patterns that can be implemented across Service TeamsCollaborate with Fort Independence PMO and customer organization on data center and cloud cost initiatives.Perform as process owner to effectively execute 365x24x7 communications/call tree for mission critical servicesManage 2 sub teams that perform triage and baseline management of processes, hardware, software and infrastructure itemsBasic QualificationsActive TS w/Polygraph 6-10 years of related experience required with a Master’s degree in a technical field or a Bachelor’s degree in a technical field with 8-12 years of related experience. A minimum, Bachelor’s degree in engineering, computer science, or other related technical field or Bachelor’s degree in a business or management-related field accompanied by experience managing complex programs. Experience with Data Center Operations Experience effectively communicating at senior levels within a customer organization. Experience meeting with customer and contractor personnel to formulate and review taskplans and deliverable items, and effectively execute in accordance with approved plans.Demonstrated experience supporting customer projects and experience working with competing priorities. Demonstrated experience collaborating and coordinating across project teams and components facilitating information sharing, reuse and productivity improvements.Due to the nature of the government contracts we support, US Citizenship is requiredPreferred QualificationsHands-on ServiceNow platform experienceDashboarding and implementation of reporting automationsExperience using JIRA and Confluence boardsPay Range:Pay Range $97,500.00 - $176,250.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description The O&M Manager is responsible for overseeing the successful operations of all Fort Independence IT Services deployed across multiple data center and cloud environments.  Organizational tasks include being the customer organization’s primary contact and representative in the broader customer agency review boards, broader customer status meetings, serving as communications conduit related to broader customer IT announcements and requirements, and ensuring Enterprise infrastructure are healthy through proactive management via metrics generation.Proactive management tasks also include proactive health patching of Enterprise infrastructure such as, but not limited to, servers, managing  Public Key Infrastructure, Security Accreditation reporting, and configuration management for software and hardware including Enterprise License Agreements (ELA).  This role is also responsible for meeting established Service Level Agreements per mission applicationsPrimary ResponsibilitiesAttend daily operations status calls representing Fort Independence customer organizationCommunicate agency initiatives and/or cybersecurity alerts to Fort Independence PMO for action into IT Service TeamsCommunicate IT Operational status to Fort Independence PMO and customer as neededTrack, consolidate, and report security accreditation status across organization to Fort Independence PMO and customer as needed so that appropriate actions can be plannedProactively identify innovations and automations across the organization to support standardizations and common IT patterns that can be implemented across Service TeamsCollaborate with Fort Independence PMO and customer organization on data center and cloud cost initiatives.Perform as process owner to effectively execute 365x24x7 communications/call tree for mission critical servicesManage 2 sub teams that perform triage and baseline management of processes, hardware, software and infrastructure itemsBasic QualificationsActive TS w/Polygraph 6-10 years of related experience required with a Master’s degree in a technical field or a Bachelor’s degree in a technical field with 8-12 years of related experience. A minimum, Bachelor’s degree in engineering, computer science, or other related technical field or Bachelor’s degree in a business or management-related field accompanied by experience managing complex programs. Experience with Data Center Operations Experience effectively communicating at senior levels within a customer organization. Experience meeting with customer and contractor personnel to formulate and review taskplans and deliverable items, and effectively execute in accordance with approved plans.Demonstrated experience supporting customer projects and experience working with competing priorities. Demonstrated experience collaborating and coordinating across project teams and components facilitating information sharing, reuse and productivity improvements.Due to the nature of the government contracts we support, US Citizenship is requiredPreferred QualificationsHands-on ServiceNow platform experienceDashboarding and implementation of reporting automationsExperience using JIRA and Confluence boardsPay Range:Pay Range $97,500.00 - $176,250.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description The O&M Manager is responsible for overseeing the successful operations of all Fort Independence IT Services deployed across multiple data center and cloud environments.  Organizational tasks include being the customer organization’s primary contact and representative in the broader customer agency review boards, broader customer status meetings, serving as communications conduit related to broader customer IT announcements and requirements, and ensuring Enterprise infrastructure are healthy through proactive management via metrics generation.Proactive management tasks also include proactive health patching of Enterprise infrastructure such as, but not limited to, servers, managing  Public Key Infrastructure, Security Accreditation reporting, and configuration management for software and hardware including Enterprise License Agreements (ELA).  This role is also responsible for meeting established Service Level Agreements per mission applicationsPrimary ResponsibilitiesAttend daily operations status calls representing Fort Independence customer organizationCommunicate agency initiatives and/or cybersecurity alerts to Fort Independence PMO for action into IT Service TeamsCommunicate IT Operational status to Fort Independence PMO and customer as neededTrack, consolidate, and report security accreditation status across organization to Fort Independence PMO and customer as needed so that appropriate actions can be plannedProactively identify innovations and automations across the organization to support standardizations and common IT patterns that can be implemented across Service TeamsCollaborate with Fort Independence PMO and customer organization on data center and cloud cost initiatives.Perform as process owner to effectively execute 365x24x7 communications/call tree for mission critical servicesManage 2 sub teams that perform triage and baseline management of processes, hardware, software and infrastructure itemsBasic QualificationsActive TS w/Polygraph 6-10 years of related experience required with a Master’s degree in a technical field or a Bachelor’s degree in a technical field with 8-12 years of related experience. A minimum, Bachelor’s degree in engineering, computer science, or other related technical field or Bachelor’s degree in a business or management-related field accompanied by experience managing complex programs. Experience with Data Center Operations Experience effectively communicating at senior levels within a customer organization. Experience meeting with customer and contractor personnel to formulate and review taskplans and deliverable items, and effectively execute in accordance with approved plans.Demonstrated experience supporting customer projects and experience working with competing priorities. Demonstrated experience collaborating and coordinating across project teams and components facilitating information sharing, reuse and productivity improvements.Due to the nature of the government contracts we support, US Citizenship is requiredPreferred QualificationsHands-on ServiceNow platform experienceDashboarding and implementation of reporting automationsExperience using JIRA and Confluence boardsPay Range:Pay Range $97,500.00 - $176,250.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description The O&M Manager is responsible for overseeing the successful operations of all Fort Independence IT Services deployed across multiple data center and cloud environments.  Organizational tasks include being the customer organization’s primary contact and representative in the broader customer agency review boards, broader customer status meetings, serving as communications conduit related to broader customer IT announcements and requirements, and ensuring Enterprise infrastructure are healthy through proactive management via metrics generation.Proactive management tasks also include proactive health patching of Enterprise infrastructure such as, but not limited to, servers, managing  Public Key Infrastructure, Security Accreditation reporting, and configuration management for software and hardware including Enterprise License Agreements (ELA).  This role is also responsible for meeting established Service Level Agreements per mission applicationsPrimary ResponsibilitiesAttend daily operations status calls representing Fort Independence customer organizationCommunicate agency initiatives and/or cybersecurity alerts to Fort Independence PMO for action into IT Service TeamsCommunicate IT Operational status to Fort Independence PMO and customer as neededTrack, consolidate, and report security accreditation status across organization to Fort Independence PMO and customer as needed so that appropriate actions can be plannedProactively identify innovations and automations across the organization to support standardizations and common IT patterns that can be implemented across Service TeamsCollaborate with Fort Independence PMO and customer organization on data center and cloud cost initiatives.Perform as process owner to effectively execute 365x24x7 communications/call tree for mission critical servicesManage 2 sub teams that perform triage and baseline management of processes, hardware, software and infrastructure itemsBasic QualificationsActive TS w/Polygraph 6-10 years of related experience required with a Master’s degree in a technical field or a Bachelor’s degree in a technical field with 8-12 years of related experience. A minimum, Bachelor’s degree in engineering, computer science, or other related technical field or Bachelor’s degree in a business or management-related field accompanied by experience managing complex programs. Experience with Data Center Operations Experience effectively communicating at senior levels within a customer organization. Experience meeting with customer and contractor personnel to formulate and review taskplans and deliverable items, and effectively execute in accordance with approved plans.Demonstrated experience supporting customer projects and experience working with competing priorities. Demonstrated experience collaborating and coordinating across project teams and components facilitating information sharing, reuse and productivity improvements.Due to the nature of the government contracts we support, US Citizenship is requiredPreferred QualificationsHands-on ServiceNow platform experienceDashboarding and implementation of reporting automationsExperience using JIRA and Confluence boardsPay Range:Pay Range $97,500.00 - $176,250.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description Do you love music? Do you believe in the power of music to bring people together? If you do, and you want to be a key player in an organization whose purpose is to fill the world with more music and to develop generations of new musicians then we have a position where you can find your sound. The purpose of this job is to provide Human Resources support by effectively organizing, including administration of the human resources policies, procedures, organizational development, onboarding and employee relations issues. Will be managing through execution of Human Resources strategy, effective organizational design and administration of related processes. Essential Functions (not all-inclusive): Shape a culture that facilitates and supports goals and initiatives, by supporting and coaching managers in their implementation of core people processes (including performance management, salary review, job evaluation, tracking internal promotions and creating internal job offers) Communicates and interprets policies and procedures for Support Center associates and assists the management team with employee relations issues. Assist with Legal Compliance: order/distribute all state and federal Assist with Subpoena and employment verification Receives calls on the HR Group Line and responds to all general inquiries Create reporting and analysis for employment lifecycle including background checks and unemployment claims processes Represent company in regards to unemployment hearings Establish and maintain effective working relationships with managers and employees Promote and foster an environment of open communication and honest, candid feedback Participates in the discipline and discharge of associates as necessary. Will be responsible for creating new hire orientations, exit and stay interviews as well as creating turnover analysis reports. Assist with drafting and distributing general HR communications. Perform investigations when required, and prepare supporting written documentation Perform additional related duties as required and/or assigned About Music & Arts Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day. Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations. To join our band, you'll need the following experience: Bachelor's Degree (or 4 years of equivalent work experience) in Human Resources Management or a related field. 4 years of relevant work experience within Human Resources (in addition to degree or years of previous experience), preferably with a background in recruiting/staffing, payroll processing, HRIS, or related field. Knowledge of employment and benefit laws and regulations. Analytical Skills: Able to explore information, data, and reports in order to extract meaningful insights, which can be used to better understand and improve business performance. Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Able to build relationships with others by offering help and providing suggestions for improvement Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.

Description The O&M Manager is responsible for overseeing the successful operations of all Fort Independence IT Services deployed across multiple data center and cloud environments.  Organizational tasks include being the customer organization’s primary contact and representative in the broader customer agency review boards, broader customer status meetings, serving as communications conduit related to broader customer IT announcements and requirements, and ensuring Enterprise infrastructure are healthy through proactive management via metrics generation.Proactive management tasks also include proactive health patching of Enterprise infrastructure such as, but not limited to, servers, managing  Public Key Infrastructure, Security Accreditation reporting, and configuration management for software and hardware including Enterprise License Agreements (ELA).  This role is also responsible for meeting established Service Level Agreements per mission applicationsPrimary ResponsibilitiesAttend daily operations status calls representing Fort Independence customer organizationCommunicate agency initiatives and/or cybersecurity alerts to Fort Independence PMO for action into IT Service TeamsCommunicate IT Operational status to Fort Independence PMO and customer as neededTrack, consolidate, and report security accreditation status across organization to Fort Independence PMO and customer as needed so that appropriate actions can be plannedProactively identify innovations and automations across the organization to support standardizations and common IT patterns that can be implemented across Service TeamsCollaborate with Fort Independence PMO and customer organization on data center and cloud cost initiatives.Perform as process owner to effectively execute 365x24x7 communications/call tree for mission critical servicesManage 2 sub teams that perform triage and baseline management of processes, hardware, software and infrastructure itemsBasic QualificationsActive TS w/Polygraph 6-10 years of related experience required with a Master’s degree in a technical field or a Bachelor’s degree in a technical field with 8-12 years of related experience. A minimum, Bachelor’s degree in engineering, computer science, or other related technical field or Bachelor’s degree in a business or management-related field accompanied by experience managing complex programs. Experience with Data Center Operations Experience effectively communicating at senior levels within a customer organization. Experience meeting with customer and contractor personnel to formulate and review taskplans and deliverable items, and effectively execute in accordance with approved plans.Demonstrated experience supporting customer projects and experience working with competing priorities. Demonstrated experience collaborating and coordinating across project teams and components facilitating information sharing, reuse and productivity improvements.Due to the nature of the government contracts we support, US Citizenship is requiredPreferred QualificationsHands-on ServiceNow platform experienceDashboarding and implementation of reporting automationsExperience using JIRA and Confluence boardsPay Range:Pay Range $97,500.00 - $176,250.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description The O&M Manager is responsible for overseeing the successful operations of all Fort Independence IT Services deployed across multiple data center and cloud environments.  Organizational tasks include being the customer organization’s primary contact and representative in the broader customer agency review boards, broader customer status meetings, serving as communications conduit related to broader customer IT announcements and requirements, and ensuring Enterprise infrastructure are healthy through proactive management via metrics generation.Proactive management tasks also include proactive health patching of Enterprise infrastructure such as, but not limited to, servers, managing  Public Key Infrastructure, Security Accreditation reporting, and configuration management for software and hardware including Enterprise License Agreements (ELA).  This role is also responsible for meeting established Service Level Agreements per mission applicationsPrimary ResponsibilitiesAttend daily operations status calls representing Fort Independence customer organizationCommunicate agency initiatives and/or cybersecurity alerts to Fort Independence PMO for action into IT Service TeamsCommunicate IT Operational status to Fort Independence PMO and customer as neededTrack, consolidate, and report security accreditation status across organization to Fort Independence PMO and customer as needed so that appropriate actions can be plannedProactively identify innovations and automations across the organization to support standardizations and common IT patterns that can be implemented across Service TeamsCollaborate with Fort Independence PMO and customer organization on data center and cloud cost initiatives.Perform as process owner to effectively execute 365x24x7 communications/call tree for mission critical servicesManage 2 sub teams that perform triage and baseline management of processes, hardware, software and infrastructure itemsBasic QualificationsActive TS w/Polygraph 6-10 years of related experience required with a Master’s degree in a technical field or a Bachelor’s degree in a technical field with 8-12 years of related experience. A minimum, Bachelor’s degree in engineering, computer science, or other related technical field or Bachelor’s degree in a business or management-related field accompanied by experience managing complex programs. Experience with Data Center Operations Experience effectively communicating at senior levels within a customer organization. Experience meeting with customer and contractor personnel to formulate and review taskplans and deliverable items, and effectively execute in accordance with approved plans.Demonstrated experience supporting customer projects and experience working with competing priorities. Demonstrated experience collaborating and coordinating across project teams and components facilitating information sharing, reuse and productivity improvements.Due to the nature of the government contracts we support, US Citizenship is requiredPreferred QualificationsHands-on ServiceNow platform experienceDashboarding and implementation of reporting automationsExperience using JIRA and Confluence boardsPay Range:Pay Range $97,500.00 - $176,250.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description Do you love music? Do you believe in the power of music to bring people together? If you do, and you want to be a key player in an organization whose purpose is to fill the world with more music and to develop generations of new musicians then we have a position where you can find your sound. The purpose of this job is to provide Human Resources support by effectively organizing, including administration of the human resources policies, procedures, organizational development, onboarding and employee relations issues. Will be managing through execution of Human Resources strategy, effective organizational design and administration of related processes. Essential Functions (not all-inclusive): Shape a culture that facilitates and supports goals and initiatives, by supporting and coaching managers in their implementation of core people processes (including performance management, salary review, job evaluation, tracking internal promotions and creating internal job offers) Communicates and interprets policies and procedures for Support Center associates and assists the management team with employee relations issues. Assist with Legal Compliance: order/distribute all state and federal Assist with Subpoena and employment verification Receives calls on the HR Group Line and responds to all general inquiries Create reporting and analysis for employment lifecycle including background checks and unemployment claims processes Represent company in regards to unemployment hearings Establish and maintain effective working relationships with managers and employees Promote and foster an environment of open communication and honest, candid feedback Participates in the discipline and discharge of associates as necessary. Will be responsible for creating new hire orientations, exit and stay interviews as well as creating turnover analysis reports. Assist with drafting and distributing general HR communications. Perform investigations when required, and prepare supporting written documentation Perform additional related duties as required and/or assigned About Music & Arts Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day. Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations. To join our band, you'll need the following experience: Bachelor's Degree (or 4 years of equivalent work experience) in Human Resources Management or a related field. 4 years of relevant work experience within Human Resources (in addition to degree or years of previous experience), preferably with a background in recruiting/staffing, payroll processing, HRIS, or related field. Knowledge of employment and benefit laws and regulations. Analytical Skills: Able to explore information, data, and reports in order to extract meaningful insights, which can be used to better understand and improve business performance. Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Able to build relationships with others by offering help and providing suggestions for improvement Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.

Description The O&M Manager is responsible for overseeing the successful operations of all Fort Independence IT Services deployed across multiple data center and cloud environments.  Organizational tasks include being the customer organization’s primary contact and representative in the broader customer agency review boards, broader customer status meetings, serving as communications conduit related to broader customer IT announcements and requirements, and ensuring Enterprise infrastructure are healthy through proactive management via metrics generation.Proactive management tasks also include proactive health patching of Enterprise infrastructure such as, but not limited to, servers, managing  Public Key Infrastructure, Security Accreditation reporting, and configuration management for software and hardware including Enterprise License Agreements (ELA).  This role is also responsible for meeting established Service Level Agreements per mission applicationsPrimary ResponsibilitiesAttend daily operations status calls representing Fort Independence customer organizationCommunicate agency initiatives and/or cybersecurity alerts to Fort Independence PMO for action into IT Service TeamsCommunicate IT Operational status to Fort Independence PMO and customer as neededTrack, consolidate, and report security accreditation status across organization to Fort Independence PMO and customer as needed so that appropriate actions can be plannedProactively identify innovations and automations across the organization to support standardizations and common IT patterns that can be implemented across Service TeamsCollaborate with Fort Independence PMO and customer organization on data center and cloud cost initiatives.Perform as process owner to effectively execute 365x24x7 communications/call tree for mission critical servicesManage 2 sub teams that perform triage and baseline management of processes, hardware, software and infrastructure itemsBasic QualificationsActive TS w/Polygraph 6-10 years of related experience required with a Master’s degree in a technical field or a Bachelor’s degree in a technical field with 8-12 years of related experience. A minimum, Bachelor’s degree in engineering, computer science, or other related technical field or Bachelor’s degree in a business or management-related field accompanied by experience managing complex programs. Experience with Data Center Operations Experience effectively communicating at senior levels within a customer organization. Experience meeting with customer and contractor personnel to formulate and review taskplans and deliverable items, and effectively execute in accordance with approved plans.Demonstrated experience supporting customer projects and experience working with competing priorities. Demonstrated experience collaborating and coordinating across project teams and components facilitating information sharing, reuse and productivity improvements.Due to the nature of the government contracts we support, US Citizenship is requiredPreferred QualificationsHands-on ServiceNow platform experienceDashboarding and implementation of reporting automationsExperience using JIRA and Confluence boardsPay Range:Pay Range $97,500.00 - $176,250.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description The O&M Manager is responsible for overseeing the successful operations of all Fort Independence IT Services deployed across multiple data center and cloud environments.  Organizational tasks include being the customer organization’s primary contact and representative in the broader customer agency review boards, broader customer status meetings, serving as communications conduit related to broader customer IT announcements and requirements, and ensuring Enterprise infrastructure are healthy through proactive management via metrics generation.Proactive management tasks also include proactive health patching of Enterprise infrastructure such as, but not limited to, servers, managing  Public Key Infrastructure, Security Accreditation reporting, and configuration management for software and hardware including Enterprise License Agreements (ELA).  This role is also responsible for meeting established Service Level Agreements per mission applicationsPrimary ResponsibilitiesAttend daily operations status calls representing Fort Independence customer organizationCommunicate agency initiatives and/or cybersecurity alerts to Fort Independence PMO for action into IT Service TeamsCommunicate IT Operational status to Fort Independence PMO and customer as neededTrack, consolidate, and report security accreditation status across organization to Fort Independence PMO and customer as needed so that appropriate actions can be plannedProactively identify innovations and automations across the organization to support standardizations and common IT patterns that can be implemented across Service TeamsCollaborate with Fort Independence PMO and customer organization on data center and cloud cost initiatives.Perform as process owner to effectively execute 365x24x7 communications/call tree for mission critical servicesManage 2 sub teams that perform triage and baseline management of processes, hardware, software and infrastructure itemsBasic QualificationsActive TS w/Polygraph 6-10 years of related experience required with a Master’s degree in a technical field or a Bachelor’s degree in a technical field with 8-12 years of related experience. A minimum, Bachelor’s degree in engineering, computer science, or other related technical field or Bachelor’s degree in a business or management-related field accompanied by experience managing complex programs. Experience with Data Center Operations Experience effectively communicating at senior levels within a customer organization. Experience meeting with customer and contractor personnel to formulate and review taskplans and deliverable items, and effectively execute in accordance with approved plans.Demonstrated experience supporting customer projects and experience working with competing priorities. Demonstrated experience collaborating and coordinating across project teams and components facilitating information sharing, reuse and productivity improvements.Due to the nature of the government contracts we support, US Citizenship is requiredPreferred QualificationsHands-on ServiceNow platform experienceDashboarding and implementation of reporting automationsExperience using JIRA and Confluence boardsPay Range:Pay Range $97,500.00 - $176,250.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description Do you love music? Do you believe in the power of music to bring people together? If you do, and you want to be a key player in an organization whose purpose is to fill the world with more music and to develop generations of new musicians then we have a position where you can find your sound. The purpose of this job is to provide Human Resources support by effectively organizing, including administration of the human resources policies, procedures, organizational development, onboarding and employee relations issues. Will be managing through execution of Human Resources strategy, effective organizational design and administration of related processes. Essential Functions (not all-inclusive): Shape a culture that facilitates and supports goals and initiatives, by supporting and coaching managers in their implementation of core people processes (including performance management, salary review, job evaluation, tracking internal promotions and creating internal job offers) Communicates and interprets policies and procedures for Support Center associates and assists the management team with employee relations issues. Assist with Legal Compliance: order/distribute all state and federal Assist with Subpoena and employment verification Receives calls on the HR Group Line and responds to all general inquiries Create reporting and analysis for employment lifecycle including background checks and unemployment claims processes Represent company in regards to unemployment hearings Establish and maintain effective working relationships with managers and employees Promote and foster an environment of open communication and honest, candid feedback Participates in the discipline and discharge of associates as necessary. Will be responsible for creating new hire orientations, exit and stay interviews as well as creating turnover analysis reports. Assist with drafting and distributing general HR communications. Perform investigations when required, and prepare supporting written documentation Perform additional related duties as required and/or assigned About Music & Arts Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day. Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations. To join our band, you'll need the following experience: Bachelor's Degree (or 4 years of equivalent work experience) in Human Resources Management or a related field. 4 years of relevant work experience within Human Resources (in addition to degree or years of previous experience), preferably with a background in recruiting/staffing, payroll processing, HRIS, or related field. Knowledge of employment and benefit laws and regulations. Analytical Skills: Able to explore information, data, and reports in order to extract meaningful insights, which can be used to better understand and improve business performance. Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Able to build relationships with others by offering help and providing suggestions for improvement Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.

Description The O&M Manager is responsible for overseeing the successful operations of all Fort Independence IT Services deployed across multiple data center and cloud environments.  Organizational tasks include being the customer organization’s primary contact and representative in the broader customer agency review boards, broader customer status meetings, serving as communications conduit related to broader customer IT announcements and requirements, and ensuring Enterprise infrastructure are healthy through proactive management via metrics generation.Proactive management tasks also include proactive health patching of Enterprise infrastructure such as, but not limited to, servers, managing  Public Key Infrastructure, Security Accreditation reporting, and configuration management for software and hardware including Enterprise License Agreements (ELA).  This role is also responsible for meeting established Service Level Agreements per mission applicationsPrimary ResponsibilitiesAttend daily operations status calls representing Fort Independence customer organizationCommunicate agency initiatives and/or cybersecurity alerts to Fort Independence PMO for action into IT Service TeamsCommunicate IT Operational status to Fort Independence PMO and customer as neededTrack, consolidate, and report security accreditation status across organization to Fort Independence PMO and customer as needed so that appropriate actions can be plannedProactively identify innovations and automations across the organization to support standardizations and common IT patterns that can be implemented across Service TeamsCollaborate with Fort Independence PMO and customer organization on data center and cloud cost initiatives.Perform as process owner to effectively execute 365x24x7 communications/call tree for mission critical servicesManage 2 sub teams that perform triage and baseline management of processes, hardware, software and infrastructure itemsBasic QualificationsActive TS w/Polygraph 6-10 years of related experience required with a Master’s degree in a technical field or a Bachelor’s degree in a technical field with 8-12 years of related experience. A minimum, Bachelor’s degree in engineering, computer science, or other related technical field or Bachelor’s degree in a business or management-related field accompanied by experience managing complex programs. Experience with Data Center Operations Experience effectively communicating at senior levels within a customer organization. Experience meeting with customer and contractor personnel to formulate and review taskplans and deliverable items, and effectively execute in accordance with approved plans.Demonstrated experience supporting customer projects and experience working with competing priorities. Demonstrated experience collaborating and coordinating across project teams and components facilitating information sharing, reuse and productivity improvements.Due to the nature of the government contracts we support, US Citizenship is requiredPreferred QualificationsHands-on ServiceNow platform experienceDashboarding and implementation of reporting automationsExperience using JIRA and Confluence boardsPay Range:Pay Range $97,500.00 - $176,250.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description The O&M Manager is responsible for overseeing the successful operations of all Fort Independence IT Services deployed across multiple data center and cloud environments.  Organizational tasks include being the customer organization’s primary contact and representative in the broader customer agency review boards, broader customer status meetings, serving as communications conduit related to broader customer IT announcements and requirements, and ensuring Enterprise infrastructure are healthy through proactive management via metrics generation.Proactive management tasks also include proactive health patching of Enterprise infrastructure such as, but not limited to, servers, managing  Public Key Infrastructure, Security Accreditation reporting, and configuration management for software and hardware including Enterprise License Agreements (ELA).  This role is also responsible for meeting established Service Level Agreements per mission applicationsPrimary ResponsibilitiesAttend daily operations status calls representing Fort Independence customer organizationCommunicate agency initiatives and/or cybersecurity alerts to Fort Independence PMO for action into IT Service TeamsCommunicate IT Operational status to Fort Independence PMO and customer as neededTrack, consolidate, and report security accreditation status across organization to Fort Independence PMO and customer as needed so that appropriate actions can be plannedProactively identify innovations and automations across the organization to support standardizations and common IT patterns that can be implemented across Service TeamsCollaborate with Fort Independence PMO and customer organization on data center and cloud cost initiatives.Perform as process owner to effectively execute 365x24x7 communications/call tree for mission critical servicesManage 2 sub teams that perform triage and baseline management of processes, hardware, software and infrastructure itemsBasic QualificationsActive TS w/Polygraph 6-10 years of related experience required with a Master’s degree in a technical field or a Bachelor’s degree in a technical field with 8-12 years of related experience. A minimum, Bachelor’s degree in engineering, computer science, or other related technical field or Bachelor’s degree in a business or management-related field accompanied by experience managing complex programs. Experience with Data Center Operations Experience effectively communicating at senior levels within a customer organization. Experience meeting with customer and contractor personnel to formulate and review taskplans and deliverable items, and effectively execute in accordance with approved plans.Demonstrated experience supporting customer projects and experience working with competing priorities. Demonstrated experience collaborating and coordinating across project teams and components facilitating information sharing, reuse and productivity improvements.Due to the nature of the government contracts we support, US Citizenship is requiredPreferred QualificationsHands-on ServiceNow platform experienceDashboarding and implementation of reporting automationsExperience using JIRA and Confluence boardsPay Range:Pay Range $97,500.00 - $176,250.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description The O&M Manager is responsible for overseeing the successful operations of all Fort Independence IT Services deployed across multiple data center and cloud environments.  Organizational tasks include being the customer organization’s primary contact and representative in the broader customer agency review boards, broader customer status meetings, serving as communications conduit related to broader customer IT announcements and requirements, and ensuring Enterprise infrastructure are healthy through proactive management via metrics generation.Proactive management tasks also include proactive health patching of Enterprise infrastructure such as, but not limited to, servers, managing  Public Key Infrastructure, Security Accreditation reporting, and configuration management for software and hardware including Enterprise License Agreements (ELA).  This role is also responsible for meeting established Service Level Agreements per mission applicationsPrimary ResponsibilitiesAttend daily operations status calls representing Fort Independence customer organizationCommunicate agency initiatives and/or cybersecurity alerts to Fort Independence PMO for action into IT Service TeamsCommunicate IT Operational status to Fort Independence PMO and customer as neededTrack, consolidate, and report security accreditation status across organization to Fort Independence PMO and customer as needed so that appropriate actions can be plannedProactively identify innovations and automations across the organization to support standardizations and common IT patterns that can be implemented across Service TeamsCollaborate with Fort Independence PMO and customer organization on data center and cloud cost initiatives.Perform as process owner to effectively execute 365x24x7 communications/call tree for mission critical servicesManage 2 sub teams that perform triage and baseline management of processes, hardware, software and infrastructure itemsBasic QualificationsActive TS w/Polygraph 6-10 years of related experience required with a Master’s degree in a technical field or a Bachelor’s degree in a technical field with 8-12 years of related experience. A minimum, Bachelor’s degree in engineering, computer science, or other related technical field or Bachelor’s degree in a business or management-related field accompanied by experience managing complex programs. Experience with Data Center Operations Experience effectively communicating at senior levels within a customer organization. Experience meeting with customer and contractor personnel to formulate and review taskplans and deliverable items, and effectively execute in accordance with approved plans.Demonstrated experience supporting customer projects and experience working with competing priorities. Demonstrated experience collaborating and coordinating across project teams and components facilitating information sharing, reuse and productivity improvements.Due to the nature of the government contracts we support, US Citizenship is requiredPreferred QualificationsHands-on ServiceNow platform experienceDashboarding and implementation of reporting automationsExperience using JIRA and Confluence boardsPay Range:Pay Range $97,500.00 - $176,250.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description Do you love music? Do you believe in the power of music to bring people together? If you do, and you want to be a key player in an organization whose purpose is to fill the world with more music and to develop generations of new musicians then we have a position where you can find your sound. The purpose of this job is to provide Human Resources support by effectively organizing, including administration of the human resources policies, procedures, organizational development, onboarding and employee relations issues. Will be managing through execution of Human Resources strategy, effective organizational design and administration of related processes. Essential Functions (not all-inclusive): Shape a culture that facilitates and supports goals and initiatives, by supporting and coaching managers in their implementation of core people processes (including performance management, salary review, job evaluation, tracking internal promotions and creating internal job offers) Communicates and interprets policies and procedures for Support Center associates and assists the management team with employee relations issues. Assist with Legal Compliance: order/distribute all state and federal Assist with Subpoena and employment verification Receives calls on the HR Group Line and responds to all general inquiries Create reporting and analysis for employment lifecycle including background checks and unemployment claims processes Represent company in regards to unemployment hearings Establish and maintain effective working relationships with managers and employees Promote and foster an environment of open communication and honest, candid feedback Participates in the discipline and discharge of associates as necessary. Will be responsible for creating new hire orientations, exit and stay interviews as well as creating turnover analysis reports. Assist with drafting and distributing general HR communications. Perform investigations when required, and prepare supporting written documentation Perform additional related duties as required and/or assigned About Music & Arts Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day. Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations. To join our band, you'll need the following experience: Bachelor's Degree (or 4 years of equivalent work experience) in Human Resources Management or a related field. 4 years of relevant work experience within Human Resources (in addition to degree or years of previous experience), preferably with a background in recruiting/staffing, payroll processing, HRIS, or related field. Knowledge of employment and benefit laws and regulations. Analytical Skills: Able to explore information, data, and reports in order to extract meaningful insights, which can be used to better understand and improve business performance. Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Able to build relationships with others by offering help and providing suggestions for improvement Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.

Description Do you love music? Do you believe in the power of music to bring people together? If you do, and you want to be a key player in an organization whose purpose is to fill the world with more music and to develop generations of new musicians then we have a position where you can find your sound. The purpose of this job is to provide Human Resources support by effectively organizing, including administration of the human resources policies, procedures, organizational development, onboarding and employee relations issues. Will be managing through execution of Human Resources strategy, effective organizational design and administration of related processes. Essential Functions (not all-inclusive): Shape a culture that facilitates and supports goals and initiatives, by supporting and coaching managers in their implementation of core people processes (including performance management, salary review, job evaluation, tracking internal promotions and creating internal job offers) Communicates and interprets policies and procedures for Support Center associates and assists the management team with employee relations issues. Assist with Legal Compliance: order/distribute all state and federal Assist with Subpoena and employment verification Receives calls on the HR Group Line and responds to all general inquiries Create reporting and analysis for employment lifecycle including background checks and unemployment claims processes Represent company in regards to unemployment hearings Establish and maintain effective working relationships with managers and employees Promote and foster an environment of open communication and honest, candid feedback Participates in the discipline and discharge of associates as necessary. Will be responsible for creating new hire orientations, exit and stay interviews as well as creating turnover analysis reports. Assist with drafting and distributing general HR communications. Perform investigations when required, and prepare supporting written documentation Perform additional related duties as required and/or assigned About Music & Arts Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day. Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations. To join our band, you'll need the following experience: Bachelor's Degree (or 4 years of equivalent work experience) in Human Resources Management or a related field. 4 years of relevant work experience within Human Resources (in addition to degree or years of previous experience), preferably with a background in recruiting/staffing, payroll processing, HRIS, or related field. Knowledge of employment and benefit laws and regulations. Analytical Skills: Able to explore information, data, and reports in order to extract meaningful insights, which can be used to better understand and improve business performance. Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Able to build relationships with others by offering help and providing suggestions for improvement Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.

Description Do you love music? Do you believe in the power of music to bring people together? If you do, and you want to be a key player in an organization whose purpose is to fill the world with more music and to develop generations of new musicians then we have a position where you can find your sound. The purpose of this job is to provide Human Resources support by effectively organizing, including administration of the human resources policies, procedures, organizational development, onboarding and employee relations issues. Will be managing through execution of Human Resources strategy, effective organizational design and administration of related processes. Essential Functions (not all-inclusive): Shape a culture that facilitates and supports goals and initiatives, by supporting and coaching managers in their implementation of core people processes (including performance management, salary review, job evaluation, tracking internal promotions and creating internal job offers) Communicates and interprets policies and procedures for Support Center associates and assists the management team with employee relations issues. Assist with Legal Compliance: order/distribute all state and federal Assist with Subpoena and employment verification Receives calls on the HR Group Line and responds to all general inquiries Create reporting and analysis for employment lifecycle including background checks and unemployment claims processes Represent company in regards to unemployment hearings Establish and maintain effective working relationships with managers and employees Promote and foster an environment of open communication and honest, candid feedback Participates in the discipline and discharge of associates as necessary. Will be responsible for creating new hire orientations, exit and stay interviews as well as creating turnover analysis reports. Assist with drafting and distributing general HR communications. Perform investigations when required, and prepare supporting written documentation Perform additional related duties as required and/or assigned About Music & Arts Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day. Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations. To join our band, you'll need the following experience: Bachelor's Degree (or 4 years of equivalent work experience) in Human Resources Management or a related field. 4 years of relevant work experience within Human Resources (in addition to degree or years of previous experience), preferably with a background in recruiting/staffing, payroll processing, HRIS, or related field. Knowledge of employment and benefit laws and regulations. Analytical Skills: Able to explore information, data, and reports in order to extract meaningful insights, which can be used to better understand and improve business performance. Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Able to build relationships with others by offering help and providing suggestions for improvement Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.

Description Do you love music? Do you believe in the power of music to bring people together? If you do, and you want to be a key player in an organization whose purpose is to fill the world with more music and to develop generations of new musicians then we have a position where you can find your sound. The purpose of this job is to provide Human Resources support by effectively organizing, including administration of the human resources policies, procedures, organizational development, onboarding and employee relations issues. Will be managing through execution of Human Resources strategy, effective organizational design and administration of related processes. Essential Functions (not all-inclusive): Shape a culture that facilitates and supports goals and initiatives, by supporting and coaching managers in their implementation of core people processes (including performance management, salary review, job evaluation, tracking internal promotions and creating internal job offers) Communicates and interprets policies and procedures for Support Center associates and assists the management team with employee relations issues. Assist with Legal Compliance: order/distribute all state and federal Assist with Subpoena and employment verification Receives calls on the HR Group Line and responds to all general inquiries Create reporting and analysis for employment lifecycle including background checks and unemployment claims processes Represent company in regards to unemployment hearings Establish and maintain effective working relationships with managers and employees Promote and foster an environment of open communication and honest, candid feedback Participates in the discipline and discharge of associates as necessary. Will be responsible for creating new hire orientations, exit and stay interviews as well as creating turnover analysis reports. Assist with drafting and distributing general HR communications. Perform investigations when required, and prepare supporting written documentation Perform additional related duties as required and/or assigned About Music & Arts Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day. Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations. To join our band, you'll need the following experience: Bachelor's Degree (or 4 years of equivalent work experience) in Human Resources Management or a related field. 4 years of relevant work experience within Human Resources (in addition to degree or years of previous experience), preferably with a background in recruiting/staffing, payroll processing, HRIS, or related field. Knowledge of employment and benefit laws and regulations. Analytical Skills: Able to explore information, data, and reports in order to extract meaningful insights, which can be used to better understand and improve business performance. Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Able to build relationships with others by offering help and providing suggestions for improvement Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.