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Retail Sales Supervisor, Chestnut Hill
Nespresso
location-iconChestnut Hill MA

Are you passionate about coffee? Do you care about sustainability and quality? At Nespresso we place people, coffee and sustainable living at the heart of what we do, inspiring an engaging and meaningful place to work.This position is not eligible for Visa Sponsorship. Position Summary We are seeking a passionate and dynamic leader for a full time Retail Sales Supervisor for our community who will drive sales, service, and operations through respectful, collaborative, agile, determined, and driven interactions with clients and team members.Our culture empowers us to provide quality coffee, experience-focused customer service, growth opportunities and a variety of benefits with perks.Join our retail team at our boutique inside the Bloomingdales at The Shops at Chestnut Hill Mall as we cultivate coffee as an art to grow the best in each of us.Responsibilities: Act as Manager on Duty (MOD), lead by example. Be an advocate for your team by driving sales and service performance through coaching and training. Be an agile coffee expert. You bring the passion, we provide the training, and you share it with the customer. Drive personalized coffee experiences, using storytelling to share your knowledge of our coffee and our sustainability practices with customers. Did you know that our 100% recyclable capsules are the least wasteful way to consume a cup of coffee? Cultivate respectful customer relationships. Though many customers shop online these days, the store is where we meet many of our customers for the first time. Care about safety. We are determined to create a safe, healthy environment for our employees and customers. Collaborate - whether it s assisting with cleaning, organizing stock or innovating a better way of doing things. Share your feedback and ideas to contribute to our overall success. Instrumental in executing retail operational procedures and best practices within the boutique to elevate the customer experience.Requirements and Skills: High School Diploma or GED, required 2 years experience in retail, direct customer sales & service or hospitality, preferred High comfort level with people interactions; soliciting customers, owning the customer experience and closing a sale by bringing product to life A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture Strong communication and storytelling skills A respectful, agile, collaborative, determined, and driven mindset Ability & willingness to work flex hours including but not limited to: opening & closing shifts, Saturday or Sunday shifts, and holidaysRequisition ID: 167157It is our business imperative to remain a very inclusive workplace.To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you ll join a cohort of others who have chosen to call Nestlé home.Nestlé Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us by dialing 711 and provide this number to the operator: 1-.This position is not eligible for Visa Sponsorship. Newton, MA, US, 02467Job Type: Full-timePay: $19.50 - $20.50 per hourBenefits: 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Retirement plan Tuition reimbursement Vision insuranceSchedule: 8 hour shift Weekend availabilitySupplemental Pay: Bonus payWork Location: One location

Full Time
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Retail Solutions Specialist {MA}
YAA-Connect, LLC
location-iconChelsea MA

Job Description BILINGUAL (SPANISH/HAITIAN CREOLE) is needed! Please note on resume!Do you have a desire to work for a growing organization in the ever-evolving wireless industry?Want to be able to be able to put your exception customer service skills into dollar bills?Working as a Retail Solutions Specialist is the PERFECT position for you!Are you saying to yourself "I am definitely interested, but what is expected from me?" Keep reading!• Every person that comes into the location is your customer- YOUR MONEY! We engage with our customers with open-ended questions to ensure we can meet and fulfill all their needs from the moment they enter and beyond the sale! Going the Extra Smile!• Exceed monthly personal and overall store goals through acquiring new customer accounts, maximizing existing customers’ accounts to identify revenue opportunities, and achieving sales metrics.• Participate in marketing efforts to solicit new business, including but not limited to wellness calls to current and former customers, community involvement through local events and promoting on social media platforms, outreach programs, and building the Cricket Wireless brand inside and outside the store/retail location with flyering and connecting with local businesses (B2B).• Opening, closing, and operating the location, including but not limited to cash handling, inventory count, deposits.• Utilizing company required platforms such as WhatsApp to communicate with store and market members (we like to brag about our sales and share best practices for the success of everyone!).• Ensure maintenance of store appearance, back room, restrooms, and individual work area so employees and customers alike have an enjoyable experience while in the location.• Staying up to date and knowledgeable through portals that you will be given access to as this is the best way to ensure guaranteed customer satisfaction!• Assist in other tasks, duties, or projects as assigned by management and YAA-Connect/Cricket Wireless policies and procedures.**Experience in the wireless industry is NOT required! You bring the motivation and drive! We provide the exceptional training and tools to ensure YOU are successful!• Minimum of 6 months experience in retail or another environment with a strong customer service background• Professional, energetic, and positive attitude.• Excellent written and verbal/interpersonal communications skills.• Flexible scheduling availability.• Must be able to stand for long periods of time on the sales floor.As an additional way of showing our gratitude for your hard work, we up the ante and offer the following!• Medical, dental and vision benefits effective DAY 1 of employment!• One (1) week of PTO after one (1) year of consecutive employment!• UNLIMITED EARNING POTENTIAL! We do not cap commissions therefore you have the ability to earn as much as you want! (Company average is over $1000 a month!)• Phone service and accessory discounts!• Development and growth opportunities! We love to promote within! Your success is OUR success!YAA-Connect is a Cricket Wireless Authorized Retail Dealer operating in multiple states nationwide with over 25 stores and continuing to grow! With a passion for meeting and exceeding customer expectations, YAA-Connect continues to be a leader in the wireless industry.Schedule will be up to 40 hrs and may be scheduled any time between*:Monday-Saturday 9:30am-7:30pmSunday 11:00am-6:00pm*Please note these are store operation hours and schedule may be adjusted to allow ample open, closing, and/or holiday temporary schedules.

Full Time
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Kiosk Manager (Costco Channel)
Wireless Advocates
location-iconWaltham MA

Job Locations: US-MA-Waltham Mission:Wireless Advocates is a leading provider of wireless products and services both online and in nearly 700 retail locations nationwide. Together with the top wireless carriers (Verizon, AT&T, T-Mobile) and manufacturers (Apple, Samsung, Google) - our knowledgeable team of wireless experts are here to help people connect.At Wireless Advocates, we continuously engage with the top wireless manufacturers, providers and channel partners to bring you the very best deals in wireless products and services. The goal – to make purchasing wireless simpler. By partnering with all the major carriers and manufacturers, we’re able to provide our customers a full range of wireless choices and the unbiased consultation they need to select the device and plan that’s best for them.Responsibilities:As a Kiosk Manager, you will be serving one of the nation’s leading retailers. You’ll work closely with your team to deliver outstanding sales results (both on a personal and team level), operational excellence and an exceptional member experience. From driving daily sales performance to meeting operational standards, you’ll identify areas for improvement and, working with your District Manager and HR business partner as necessary, respond quickly to close the gaps. And, with the same focus, you’ll celebrate success to reinforce your team’s effort and accomplishments.This is an exciting opportunity in a retail space that is primed for massive growth now that 5G is here. We hold a unique advantage in that we're able to offer all of the latest devices and plans from Verizon, AT&T, and T-Mobile/Sprint. These roles come with full benefits and excellent pay - with base, bonus and commissions, our managers are averaging $23/hr and our top performers are averaging $42/hr and higher.Are You The Right Type of Leader?You are the type of manager who others want to work for. You exhibit high levels of professionalism, set a good example with your own behavior and hold team members accountable for doing the same. You take pride in a well-maintained location and in providing exceptional member service. You establish and maintain effective working relationships with your team, peers, manager and Costco personnel. You communicate expectations and hold your team members accountable.ResponsibilitiesManages the successful operation of a Wireless Advocates-branded kiosk within a Costco location with employees. The Kiosk Manager is responsible for recruiting new team members as necessary and ensuring that the location is properly staffed at all times. The Kiosk Manager is also responsible for achieving personal and team sales/profit contribution goals and meeting all operational standards, including staff training and development, employee engagement and retention, customer experience, loss prevention, safety, kiosk maintenance and team professionalism. Since this is a retail position, the Kiosk Manager is expected to work all required shifts on Friday, Saturday and Sunday.LeadershipModels appropriate, professional behavior consistent with the company’s guiding principles and key tenets and holds team members accountable for the same.Communicates all relevant information in a timely manner (i.e. promotions, inventory, etc.).Ensures all sales, operational and other SOPs standards are met and that all applicable SOPS are consistently executed.Maintains an engaging work environment for our employees and the members we serve through effective coaching and critical conversations.Communicates relevant information to team members in a timely and effective manner, including holding daily sales huddles.Proactively identifies and addresses performance gaps.Develops and maintains effective working relationships with carrier reps and general management.Responds timely to customers, company employees and host store personnel, and ensures team members do the same; swiftly addresses member escalations.Sales PerformanceConsistently meets or exceeds sales and performance expectations in each location, including personal and team sales goals.Ensures consistent execution of the company's GUESTS sales process by self and team members.Utilizes available reports/metrics to monitor performance and build individual development plans.Holds team members accountable to all performance standards, minimizing or eliminating performance gaps with a sense of urgency, and partners with his/her District Manager and/or HR business partner as appropriate.Operational PerformanceEnsures that the kiosk is clean and well-maintained at all times, that all pricing is current and accurate, that all POP is timely and accurately displayed and all required display fixtures are operable.Enforces safety procedures.Consistently meets or exceeds, and holds team accountable for meeting or exceeding, all operational standards.Non-Negotiables.Quality of Sale.Adherence to published work schedules, meal breaks and timekeeping.Safety and Training compliance.Inventory control.Recruiting and SchedulingIn partnership with District Manager, recruits new team members consistent with core headcount budget to maintain a fully-staffed kiosk.Writes compliant schedules for team members.Ensures adequate coverage in order to prevent unstaffed locations.Qualifications:Requirements2+ years of experience working in a retail and/or customer service environment and at least 1 year managing others (commission sales experience a plus).Established reputation for honest/ethical leadership and leading by example.Is customer obsessed.Effective organizational and time management skills; strong attention to detail.Ability to hold team members accountable, have crucial conversations and uphold company policies and operating procedures.Effective communication and interpersonal skills.Skilled at problem solving and conflict resolution.Well-developed ability to make sound decisions.Strong knowledge of common business applications (Web browsers, Outlook, Excel, Word, and PowerPoint, etc.).Ability to work a flexible schedule including varied shifts that include evenings, weekends and holidays.CompetenciesCustomer focusEnsures accountabilityDirects workDrives resultsAttracts top talentWe’ve Got You Covered!At Wireless Advocates, we are committed to providing our team with the support and resources to succeed in their career, as well as exceptional benefits for a healthy work-life balance.Medical, Dental, and Vision coverageRetirement Savings including 401(k) with company matchPaid Vacation TimeShort-Term & Long-Term Disability InsuranceEmployee Assistance Program 100% company paidLife Insurance Policy 100% company paidFlexible Spending AccountsDealer Line Discounts on Phone PlansWireless Advocates is an equal opportunity employer, we encourage and support diversity in the workplace.To find out more about us, visit our website at: www.wirelessadvocates.com

Full Time
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Kiosk Manager (Costco Channel)
Wireless Advocates
location-iconDanvers MA

Job Locations: US-MA-Danvers Mission:Wireless Advocates is a leading provider of wireless products and services both online and in nearly 700 retail locations nationwide. Together with the top wireless carriers (Verizon, AT&T, T-Mobile) and manufacturers (Apple, Samsung, Google) - our knowledgeable team of wireless experts are here to help people connect.At Wireless Advocates, we continuously engage with the top wireless manufacturers, providers and channel partners to bring you the very best deals in wireless products and services. The goal – to make purchasing wireless simpler. By partnering with all the major carriers and manufacturers, we’re able to provide our customers a full range of wireless choices and the unbiased consultation they need to select the device and plan that’s best for them.Responsibilities:As a Kiosk Manager, you will be serving one of the nation’s leading retailers. You’ll work closely with your team to deliver outstanding sales results (both on a personal and team level), operational excellence and an exceptional member experience. From driving daily sales performance to meeting operational standards, you’ll identify areas for improvement and, working with your District Manager and HR business partner as necessary, respond quickly to close the gaps. And, with the same focus, you’ll celebrate success to reinforce your team’s effort and accomplishments.This is an exciting opportunity in a retail space that is primed for massive growth now that 5G is here. We hold a unique advantage in that we're able to offer all of the latest devices and plans from Verizon, AT&T, and T-Mobile/Sprint. These roles come with full benefits and excellent pay - with base, bonus and commissions, our managers are averaging $23/hr and our top performers are averaging $42/hr and higher.Are You The Right Type of Leader?You are the type of manager who others want to work for. You exhibit high levels of professionalism, set a good example with your own behavior and hold team members accountable for doing the same. You take pride in a well-maintained location and in providing exceptional member service. You establish and maintain effective working relationships with your team, peers, manager and Costco personnel. You communicate expectations and hold your team members accountable.ResponsibilitiesManages the successful operation of a Wireless Advocates-branded kiosk within a Costco location with employees. The Kiosk Manager is responsible for recruiting new team members as necessary and ensuring that the location is properly staffed at all times. The Kiosk Manager is also responsible for achieving personal and team sales/profit contribution goals and meeting all operational standards, including staff training and development, employee engagement and retention, customer experience, loss prevention, safety, kiosk maintenance and team professionalism. Since this is a retail position, the Kiosk Manager is expected to work all required shifts on Friday, Saturday and Sunday.LeadershipModels appropriate, professional behavior consistent with the company’s guiding principles and key tenets and holds team members accountable for the same.Communicates all relevant information in a timely manner (i.e. promotions, inventory, etc.).Ensures all sales, operational and other SOPs standards are met and that all applicable SOPS are consistently executed.Maintains an engaging work environment for our employees and the members we serve through effective coaching and critical conversations.Communicates relevant information to team members in a timely and effective manner, including holding daily sales huddles.Proactively identifies and addresses performance gaps.Develops and maintains effective working relationships with carrier reps and general management.Responds timely to customers, company employees and host store personnel, and ensures team members do the same; swiftly addresses member escalations.Sales PerformanceConsistently meets or exceeds sales and performance expectations in each location, including personal and team sales goals.Ensures consistent execution of the company's GUESTS sales process by self and team members.Utilizes available reports/metrics to monitor performance and build individual development plans.Holds team members accountable to all performance standards, minimizing or eliminating performance gaps with a sense of urgency, and partners with his/her District Manager and/or HR business partner as appropriate.Operational PerformanceEnsures that the kiosk is clean and well-maintained at all times, that all pricing is current and accurate, that all POP is timely and accurately displayed and all required display fixtures are operable.Enforces safety procedures.Consistently meets or exceeds, and holds team accountable for meeting or exceeding, all operational standards.Non-Negotiables.Quality of Sale.Adherence to published work schedules, meal breaks and timekeeping.Safety and Training compliance.Inventory control.Recruiting and SchedulingIn partnership with District Manager, recruits new team members consistent with core headcount budget to maintain a fully-staffed kiosk.Writes compliant schedules for team members.Ensures adequate coverage in order to prevent unstaffed locations.Qualifications:Requirements2+ years of experience working in a retail and/or customer service environment and at least 1 year managing others (commission sales experience a plus).Established reputation for honest/ethical leadership and leading by example.Is customer obsessed.Effective organizational and time management skills; strong attention to detail.Ability to hold team members accountable, have crucial conversations and uphold company policies and operating procedures.Effective communication and interpersonal skills.Skilled at problem solving and conflict resolution.Well-developed ability to make sound decisions.Strong knowledge of common business applications (Web browsers, Outlook, Excel, Word, and PowerPoint, etc.).Ability to work a flexible schedule including varied shifts that include evenings, weekends and holidays.CompetenciesCustomer focusEnsures accountabilityDirects workDrives resultsAttracts top talentWe’ve Got You Covered!At Wireless Advocates, we are committed to providing our team with the support and resources to succeed in their career, as well as exceptional benefits for a healthy work-life balance.Medical, Dental, and Vision coverageRetirement Savings including 401(k) with company matchPaid Vacation TimeShort-Term & Long-Term Disability InsuranceEmployee Assistance Program 100% company paidLife Insurance Policy 100% company paidFlexible Spending AccountsDealer Line Discounts on Phone PlansWireless Advocates is an equal opportunity employer, we encourage and support diversity in the workplace.To find out more about us, visit our website at: www.wirelessadvocates.com

Full Time
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Retail Sales Associate
Nespresso
location-iconNewton MA

Are you passionate about coffee? Do you care about sustainability and quality? At Nespresso we place people, coffee and sustainable living at the heart of what we do, inspiring an engaging and meaningful place to work.This position is not eligible for Visa Sponsorship. Position Summary We are seeking passionate and dynamic Boutique Coffee Specialist for our boutique who will drive sales, service, and sustainability through respectful, collaborative, agile, determined, and driven interactions with clients and team members.Our culture empowers us to provide quality coffee, experience-focused customer service, growth opportunities and a variety of benefits with perks.Join our retail team in Chestnut Hill Mall as we cultivate coffee as an art to grow the best in each of us.Responsibilities: Be an agile coffee expert. You bring the passion, we provide the training, and you share it with the customer. Drive personalized coffee experiences, using storytelling to share your knowledge of our coffee and our sustainability practices with customers. Did you know that our 100% recyclable capsules are the least wasteful way to consume a cup of coffee? Cultivate respectful customer relationships. Though many customers shop online these days, the store is where we meet many of our customers for the first time. Care about safety. We are determined to create a safe, healthy environment for our employees and customers. Collaborate - whether it s assisting with cleaning, organizing stock or innovating a better way of doing things. Share your feedback and ideas to contribute to our overall success!Requirements and Skills: High School Diploma or GED, required 1 year or more experience in retail, direct customer sales & service, or hospitality, preferred A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture A respectful, agile, collaborative, determined, and driven mindset Ability & willingness to work flexible hours including but not limited to: opening & closing shifts, Saturday or Sunday shifts, & holidaysRequisition ID: 152165It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you ll join a cohort of others who have chosen to call Nestlé home.Nestlé Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Please dial 711 and provide this number to the operator: 1-. This position is not eligible for Visa Sponsorship. Newton, MA, US, 02467Job Types: Full-time, Part-timePay: $16.75 - $17.50 per hourBenefits: 401(k) matching Employee assistance program Employee discount Flexible schedule Referral program Tuition reimbursementSchedule: 8 hour shift Holidays Monday to Friday Weekend availabilitySupplemental Pay: Bonus payWork Location: One location

Full Time
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Department Manager
THE PAPER STORE
location-iconNorth billerica MA

Job DescriptionThe Paper Store is committed to being the premiere destination for all of our customer’s gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service.  Department Managers are responsible for: delivering world class service, achieving sales goals and maintaining company standards in a fun and fast paced retail environment.  The Department Manager reports directly to the Store Team Leader.Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach.  The Department Manager responsibilities also include: building and inspiring high-performing teams who achieve sales goals, managing payroll within budget, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team/selves  accountable for upholding The Paper Store mission statement, standards, and policies.KEY RESPONSIBILITIES:Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class ServiceGreet and welcome every customer warmly and with enthusiasmUnderstand customer needs by asking open-ended questionsExplain product features and benefits in relation to the customers’ needs by providing in-depth product knowledgeSuggest additional items to build onto sales by utilizing effective selling techniques Thank the customer sincerely and invite them to return and shop with us againBe a TPS Brand AmbassadorBuild customer loyalty by being friendly, attentive and respectful of customersInspire and motivate the team daily by delivering   positive feedback and utilizing TPS recognition programsContribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as requiredProfessional attire, demeanor, appearance and compliance to company dress code required Demonstrate the ability to make decisions with sound judgement, and in the best interest of  the customer, store team, and businessDemonstrate a commitment  to training and development utilizing all training resources availableDemonstrate initiative to cross train in all departments to support bench strength in department leadership   Continually train and coach associates’ on merchandising/operational tasks, company expectations, and GUEST service standardsLead and execute completion of company directives within  appropriate time framesDevelop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser,  Store Team Leaders, District Manager and corporate partnersMaintain awareness of all current promotions and  process them correctly at the POSChampion new product launches by being the material expert in new product information  Ensure all marketing and promotion signage is up to date and placed correctlyEnsure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely mannerPerform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.  Assist the Store Team Leader with executing   strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager Comply with all company policies and proceduresJOB REQUIREMENTS:Previous experience in specialty retail is preferredDemonstrate an ability to multi task while being attentive to customers  Ability to adapt to and lead changeProficient in using Microsoft Office and POS Systems  Ability to be mobile on the sales floor and/or stock room for extended periods of timeAbility to work a flexible schedule to include nights, weekends, and holidaysAbility to work well, and be a leader, in a team environment Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builderAbility to work autonomously while paying strong attention to detailAbility to be mobile on the sales floor and/or stock room for extended periods of timeAbility to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques Willingness to travel to new store openings, store remodels, etc.  The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Sunday-Saturday availability. Open to close availability. 40 hours a week

Full Time
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Assitant Store Manager
London Harness & Tumi Wellesley
location-iconWellesley MA

Job DescriptionLondon Harness is a locally owned and operated high end specialty gift and travel store. We are the first company to sell luggage in the United States tracing our roots back to 1776. We also own the only privately owned Tumi store in the country. We are continuing to grow and expand our business online and we need you to join our team! We are looking for an energetic Assistant Managers. Our retail store thrive on friendly, outgoing individuals who lead by example and motivate their staff to provide the absolute best customer experience to everyone. You will work closely with the owners and learn the ins and outs of running a small business and help grow our online presence.What we are looking for in an Assistant Store Manager: Customer Service is a MUST! Being outgoing, friendly, and helpful is an everyday responsibility while providing the customers with information about our stores and products. Lead by example: Show your team what is expected of them by being punctual for all scheduled shifts. Assistant Store Managers are both leaders and teachers. Lead by example and hold your team accountable for their work performance. Work alongside your team and delegate daily tasks accordingly.Merchandising/Inventory: Know what brands we carry, our price points, when shipment will be arriving, and direct staff accordingly to immediately have new inventory processed to the sales floor. Be able to lift at least 50 lbs. Train new employees on store operations, shipment processes, and how to properly use our in-house POS system. Know your staff and hold your team accountable for all areas of organization, customer service, policies and procedures, and most importantly time and attendance.Additional Assistant Store Manager Requirements: Previous retail experience, key holder experience preferred.Open availability during store hours, including Saturdays and Sundays.Personal reliable transportation.Excellent communication and positive attitude is a MUST!Willingness to go above and beyond and instill a sense of urgency in your team members.Assistant Store Manager Benefits:Vacation time and flexible scheduling available.Employee Shopping DiscountsEligible for Benefits: Medical, Dental, after 30 days of employmentJob Type: Full-time preferred but Part Time consider for the right candidatePay: To be discussed at the time of interviewAll candidates will be required to submit to a background check, in accordance with local laws and regulations. 

Full Time
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Assistant Team Leader / Assistant Manager
THE PAPER STORE
location-iconNorth billerica MA

Job DescriptionThe Paper Store is committed to being the premiere destination for all of our customer’s gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service.   Assistant Team Leaders are responsible for: delivering world class service, achieving sales goals, maintaining visual excellence, and maintaining operational compliance in a fun and fast paced retail environment.  The Assistant Team Leader reports directly to the Store Team Leader.Assistant Team Leaders are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach.  The Assistant Team Leaders responsibilities also include: building and inspiring high-performing teams who deliver results, managing payroll, training staff in all areas of the store, executing and maintaining visual presentation standards, and holding the team accountable for upholding The Paper Store mission statement, standards, and policies.KEY RESPONSIBILITIES: Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class ServiceGreet and welcome every customer warmly and with enthusiasmUnderstand customer needs by asking open-ended questionsExplain product features and benefits in relation to the customers’ needs by providing in-depth product knowledgeSuggest additional items to build onto sales by utilizing effective selling techniques Thank the customer sincerely and invite them to return and shop with us againBe a TPS Brand AmbassadorBuild customer loyalty by being friendly, attentive and respectful of customersInspire and motivate the team daily by delivering   positive feedback and utilizing TPS recognition programsContribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as requiredProfessional presentation in attire, demeanor, appearance and compliance to company dress codeWillingly assume all Store Team Leader responsibilities in their absenceDemonstrate the ability to make decisions with sound judgement, in the best interest of  the TPS customer, store team and business Demonstrate a commitment  to training and development utilizing all training resources availableDemonstrate ability to cross train Associates, Key holders, and Department Managers in all areas of the store to build bench strength and a succession plan for leadership in all departments Continually train and coach associates in all areas of the business including: visual/merchandising tasks and standards, operational tasks, compliance to company policies and GUEST service behaviors Execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events Utilize company performance management tools  to develop team members (evaluations, performance documentation, feedback and motivation) Build positive working relationships with Store Team Leader, DM, merchandisers and corporate partners  Resolve conflicts, problem solve and facilitate complex conversations with honesty and respectEffectively manage supply, and payroll budgets on a weekly/monthly basisPerform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.  Complete all other related tasks/direction as assigned within assigned time frameAssist Store Team Leader to achieve  hiring goals and maintain a staff that meets the needs of the businessFill open positions within 30 days by actively networking and recruiting Ensure compliance to all company Policies, Procedures and expectations   JOB REQUIREMENTS:Previous experience in specialty retail management is preferredAbility to adapt to and lead changeAbility to create a team environment through positive leadershipAbility to work a flexible schedule to include nights, weekends, and holidays  Demonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team builderDemonstrate an ability to multi task, while being attentive to customersProficient in using Microsoft Office and POS Systems  Ability to work autonomously while paying strong attention to detail Ability to be mobile on the sales floor and/or stock room for extended periods of time. Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques  The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Sunday-Saturday availability. 40 hours a week. 8am-9pm our are standard operating hours--shifts are 8 hours in a day/5 days in a week.

Full Time
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Crumbl Cookies Night Supervisor
Crumbl Cookies - Woburn
location-iconWoburn MA

Job DescriptionWho are we looking for?You must be at least 18 and have the ability to work late nights to close the store.If you are someone who enjoys leading the best team(s) in the industry, baking, working with your hands, managing and has a passion to serve and make memorable experiences, likes to learn and grow while being in a fast-paced environment, then Crumbl Cookies is the place for you. Oh... and did we tell you these cookies are the best in the world!!!Crumbl Cookies is a brand-new company that is disrupting the way people experience and enjoy cookies. We are proudly going to build a reputation consisting of incredible tasting and consistently delicious cookies that are the best in the world, through our fun "Crumbl" culture, creating raving fan experiences every day, and providing a clean, safe, and welcoming environment. This reputation is only possible with an individual who is passionate and dedicated to offering world class cookies and raving fan experiences, believing in the impossible, serving their team and guests, and having a strong desire to grow and learn.Essential Role Functions Leadership | Communication | Management | Interpersonal Skills| Teamwork | Efficiency | Teaching Coaching | Sales | Job Technology | Time Management | Planning & Prioritization | Raving Guest ServiceLEADERSHIP: Leads the team through character, building guest as well as team relationships, and action as well as vision. Holds oneself accountable, acts with integrity at all times.COMMUNICATION: Exceptional communication skills, with all team members as well as management staff, vendors, corporate office, as well as all others that we come into contact with.MANAGEMENT: Ability to manage the team and systems in order to achieve the vision, mission, and values pertaining to CRUMBL.INTERPERSONAL SKILLS: Ability to relate, listen, as well as to solve the needs of both our team members as well as our guests.TEAMWORK: Understands the importance of delivering on individual role responsibilities but also shows a desire and effort to support, management as well as team members.EFFICIENCY: Has a mindset and work-ethic that is focused on providing exceptional guest service and Crumbl products in a quick manner. Commits to performing all duties extremely well at a pace that creates a memorable experience for our team members as well as our guests.TEACHING/COACHING: Ability to patiently support team members to be the best there is in their roles.SALES: Desires to grow the business, with new guests as well as business, thru catering as well as in store interactions.TECHNOLOGY: Understand and uses Crumbl business technology applications efficiently. Stays current on all training and displays a high level of performance in the technology tools used.TIME MANAGEMENT: Ability to prioritize time as well as where to dedicate their time throughout their shift.PLANNING/PRIORITIZATION: Ability to prepare ahead of time to meet the demands of the position, as well as to choose the most important tasks as well as duties on a daily basis.RAVING FAN SERVICE: Instinctively serves our guests with a smile and genuine intentions to provide them with an amazing experience. Always acts in a way that represents the "Crumbl Culture".Role QualificationsWork-Ethic | Experience | Cultural Fit | Education | Commitment to People & Excellence WORK-ETHIC: Committed to giving excellent effort in all responsibilities and tasksEXPERIENCE: Leadership or management experience, food or restaurant experience, customer service experienceCULTURAL FIT: Has a strong internal "why" that aligns with us and Crumbl Headquarters, has similar values and character, and has a passion for food and baking.EDUCATION: High school or higherCOMMITMENT TO THE GUEST & EXCELLENCE: Has a genuine desire to serve others while having an unquenchable thirst for excellence.We believe In The Golden Rule & PotentialWe treat all people well, with a positive and caring servant's attitude.We believe in coaching everyone to their full potential.Character, Values & Excellence We have high integrity and character, which builds an unbreakable level of trust.We are excellence driven, paying attention to every detail.We have grit and are bold and decisive in our actions.Living Life, Inspiring, & Having FunWe enjoy life, give people hope, and have fun.BenefitsFree cookiesRegular performance collaboration and career growth opportunitiesFlexible schedulingRecognition awardsWork-Wins (discounts at popular retailers, restaurants, and entertainment)Sundays offPaid Time offSick timeInsuranceFuture Leadership Opportunities We plan to develop and promote from within for future roles that will be needed as we grow.Competitive compensation packages for all positions."Do what you do so well that they want to see it again and bring their friends." - Walt Disney

Full Time
job-detail-figure
Retail Sales Supervisor, Chestnut Hill
share-icon
Full Time
location-iconChestnut Hill MA
Job Description
Are you passionate about coffee? Do you care about sustainability and quality? At Nespresso we place people, coffee and sustainable living at the heart of what we do, inspiring an engaging and meaningful place to work.
This position is not eligible for Visa Sponsorship.
Position Summary
We are seeking a passionate and dynamic leader for a full time Retail Sales Supervisor for our community who will drive sales, service, and operations through respectful, collaborative, agile, determined, and driven interactions with clients and team members.
Our culture empowers us to provide quality coffee, experience-focused customer service, growth opportunities and a variety of benefits with perks.

Join our retail team at our boutique inside the Bloomingdales at The Shops at Chestnut Hill Mall as we cultivate coffee as an art to grow the best in each of us.
Responsibilities:
Act as Manager on Duty (MOD), lead by example. Be an advocate for your team by driving sales and service performance through coaching and training.
Be an agile coffee expert. You bring the passion, we provide the training, and you share it with the customer.
Drive personalized coffee experiences, using storytelling to share your knowledge of our coffee and our sustainability practices with customers. Did you know that our 100% recyclable capsules are the least wasteful way to consume a cup of coffee?
Cultivate respectful customer relationships. Though many customers shop online these days, the store is where we meet many of our customers for the first time.
Care about safety. We are determined to create a safe, healthy environment for our employees and customers.
Collaborate - whether it s assisting with cleaning, organizing stock or innovating a better way of doing things. Share your feedback and ideas to contribute to our overall success.
Instrumental in executing retail operational procedures and best practices within the boutique to elevate the customer experience.
Requirements and Skills:

High School Diploma or GED, required
2 years experience in retail, direct customer sales & service or hospitality, preferred
High comfort level with people interactions; soliciting customers, owning the customer experience and closing a sale by bringing product to life
A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
Strong communication and storytelling skills
A respectful, agile, collaborative, determined, and driven mindset
Ability & willingness to work flex hours including but not limited to: opening & closing shifts, Saturday or Sunday shifts, and holidays
Requisition ID: 167157It is our business imperative to remain a very inclusive workplace.To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you ll join a cohort of others who have chosen to call Nestlé home.Nestlé Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us by dialing 711 and provide this number to the operator: 1-.This position is not eligible for Visa Sponsorship. Newton, MA, US, 02467

Job Type: Full-time

Pay: $19.50 - $20.50 per hour

Benefits:
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Weekend availability
Supplemental Pay:
Bonus pay

Work Location: One location
job-detail-figure
Retail Sales Supervisor, Chestnut Hill
share-icon
Full Time
location-iconChestnut Hill MA
Job Description
Are you passionate about coffee? Do you care about sustainability and quality? At Nespresso we place people, coffee and sustainable living at the heart of what we do, inspiring an engaging and meaningful place to work.
This position is not eligible for Visa Sponsorship.
Position Summary
We are seeking a passionate and dynamic leader for a full time Retail Sales Supervisor for our community who will drive sales, service, and operations through respectful, collaborative, agile, determined, and driven interactions with clients and team members.
Our culture empowers us to provide quality coffee, experience-focused customer service, growth opportunities and a variety of benefits with perks.

Join our retail team at our boutique inside the Bloomingdales at The Shops at Chestnut Hill Mall as we cultivate coffee as an art to grow the best in each of us.
Responsibilities:
Act as Manager on Duty (MOD), lead by example. Be an advocate for your team by driving sales and service performance through coaching and training.
Be an agile coffee expert. You bring the passion, we provide the training, and you share it with the customer.
Drive personalized coffee experiences, using storytelling to share your knowledge of our coffee and our sustainability practices with customers. Did you know that our 100% recyclable capsules are the least wasteful way to consume a cup of coffee?
Cultivate respectful customer relationships. Though many customers shop online these days, the store is where we meet many of our customers for the first time.
Care about safety. We are determined to create a safe, healthy environment for our employees and customers.
Collaborate - whether it s assisting with cleaning, organizing stock or innovating a better way of doing things. Share your feedback and ideas to contribute to our overall success.
Instrumental in executing retail operational procedures and best practices within the boutique to elevate the customer experience.
Requirements and Skills:

High School Diploma or GED, required
2 years experience in retail, direct customer sales & service or hospitality, preferred
High comfort level with people interactions; soliciting customers, owning the customer experience and closing a sale by bringing product to life
A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
Strong communication and storytelling skills
A respectful, agile, collaborative, determined, and driven mindset
Ability & willingness to work flex hours including but not limited to: opening & closing shifts, Saturday or Sunday shifts, and holidays
Requisition ID: 167157It is our business imperative to remain a very inclusive workplace.To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you ll join a cohort of others who have chosen to call Nestlé home.Nestlé Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us by dialing 711 and provide this number to the operator: 1-.This position is not eligible for Visa Sponsorship. Newton, MA, US, 02467

Job Type: Full-time

Pay: $19.50 - $20.50 per hour

Benefits:
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Weekend availability
Supplemental Pay:
Bonus pay

Work Location: One location