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Customer Service Associate
Walgreens
No experience required
$15-$17 Hourly
location-iconCambridge MA
2 miles away

Responsibilities • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service • Engages customers and patients by greeting them and offering assistance with products and services • Resolves customer issues and answers questions to ensure a positive customer experience • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.) • Recommends items for sale to customer and recommends trade-up and/or companion items • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records • Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader • Implements Company asset protection procedures to identify and minimize profit loss • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products) • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise • Completes resets and revisions as directed • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves) • For consumable items, assists in stock rotation, using the first in, first out method and restock outs • Has working knowledge of store systems and store equipment • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store) • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance • Complies with all company policies and procedures; maintains respectful relationships with coworkers • Completes special assignments and other tasks as assigned • Attends training and completes PPLs requested by Manager or assigned by corporate

Customer Service
Part Time / Full Time
job-list-card-figure
Emerging Store Manager
Walgreens
Min 6 months of experience
$20.00-$22.00 Hourly
location-iconBoston MA
1 miles away

Emerging Store Manager Job Classification System Job Title: Emerging Store Manager Creation Date: 3/30/2021 Version: Compensation Code: 40659/40690 FLSA Status: Exempt/Non-Exempt by State EEO Code: Division: Pharmacy and Retail Operations Band/Cluster Department: District Management Job Family Job Relationships/Levels: Reports to: Store Manager Supervises: Directly – Designated Hitters, Customer Service Associates Indirectly – Shift Lead, Inventory Specialist, Greeter Other Major Relationships: Maintains good working relationships & actively cooperates with Store Manager, Pharmacy Manager, and all front-end and pharmacy team members, District Manager, Director, Pharmacy and Retail Operations, Healthcare Supervisor, Field HR, Asset Protection, senior management, Retail Partnerships & staff, & other Company & outside associates to ensure the objectives of the store, district, area, & company are achieved. Entry Level Manager without Direct Reports Executive Individual Contributor Manager with Direct Reports Senior Executive Team Leader Director Field Team Member Job Objectives Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Essures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables. Job Responsibilities/Tasks Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices. Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty. Accountable for improving on overall customer service metrics. Emerging Store Manager Operations Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage. Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities. Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact. Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping. Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures. Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members. Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies. Ensures team members have a working knowledge of all computer and technology systems and software. Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products. Completes special assignments and other tasks as assigned. Full Store Operation Business Performance Management Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables. Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiaves as direted by the Support Center. Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary. People & Performance Management Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members’ career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate. Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team. Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions. Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline. Training & Personal Development Emerging Store Manager Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders. Monitors own performance, seeks continuous feedback from leader and team members, and commits to self development; has an Individual Development Plan in place. Obtains and maintains valid pharmacy technician license as required by state. Communications Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns. Assists Store Manager in planning and communicating the company and store strategy. Basic Qualifications & Interests (BQIs) Bachelor’s degree with a solid academic record, all majors welcome OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports). Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen. Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date. Performance rating of “Achieving expectations” or higher on last performance review and no written disciplinary actions in the last 12 months (internal candidates only). Must be fluent in reading, writing, and speaking English (except in Puerto Rico) Willingness to work flexible schedule including extended days, evenings, and weekend hours. Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location. Ability to transfer to other Walgreens retail assets located within the same hiring Area. Preferred Qualifications & Interests (PQIs) Bachelor’s Degree Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy. External candidates: Business majors. Prior retail or food industry experience. This job description is to be used as a guide for accomplishing Company and department objectives, and only covers the primary functions and responsibilities of the position. It is in no way to be construed as an all-encompassing list of duties.

Retail
Full Time
job-list-card-figure
Customer Service Associate
Walgreens
No experience required
$15-$17 Hourly
location-iconWakefield MA
9 miles away

Customer service associate - part time - begin immediately

Retail
Part Time
job-detail-figure
Customer Service Associate
share-icon
Customer Service
Part Time / Full Time
location-iconCambridge MA
Salary
$15-$17 Hourly
Tip/Commission
No
Experience
No experience required
Employer Name
Walgreens
Job Description
Responsibilities

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service

Engages customers and patients by greeting them and offering assistance with products and services

Resolves customer issues and answers questions to ensure a positive customer experience

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)

Recommends items for sale to customer and recommends trade-up and/or companion items

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records

Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader

Implements Company asset protection procedures to identify and minimize profit loss

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise

Completes resets and revisions as directed

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)

For consumable items, assists in stock rotation, using the first in, first out method and restock outs

Has working knowledge of store systems and store equipment

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance

Complies with all company policies and procedures; maintains respectful relationships with coworkers

Completes special assignments and other tasks as assigned

Attends training and completes PPLs requested by Manager or assigned by corporate
job-detail-figure
Customer Service Associate
share-icon
Customer Service
Part Time / Full Time
location-iconCambridge MA
Salary
$15-$17 Hourly
Tip/Commission
No
Experience
No experience required
Employer Name
Walgreens
Job Description
Responsibilities

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service

Engages customers and patients by greeting them and offering assistance with products and services

Resolves customer issues and answers questions to ensure a positive customer experience

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)

Recommends items for sale to customer and recommends trade-up and/or companion items

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records

Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader

Implements Company asset protection procedures to identify and minimize profit loss

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise

Completes resets and revisions as directed

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)

For consumable items, assists in stock rotation, using the first in, first out method and restock outs

Has working knowledge of store systems and store equipment

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance

Complies with all company policies and procedures; maintains respectful relationships with coworkers

Completes special assignments and other tasks as assigned

Attends training and completes PPLs requested by Manager or assigned by corporate