Skip to main content
JobGet logo
caption
location-icon
Distance
Posted Anytime
Any Job Type
Under 18
job-list-card-figure
Retail Customer Service Consultant
FedEx Office
location-iconBoston MA

POSITION SUMMARY: This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in-center parcel management operation. This team member will be receiving, processing, staging and delivering all inbound and outbound packages from the venue/center utilizing an electronic last mile tracking system with limited supervision.  This team member will regularly interface with all levels inside the venue and event customer’s organizations.  The team member must be proficient with a variety of computer systems and have the ability to meet the physical demands of the position. This team member is required to perform many functions within the center, including all functions performed by Center Consultant team members. GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)Primary responsibility for coordination of all shipping related services and activities, include:Maintain log of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcelsUtilize proprietary software and equipment to execute necessary job functions.  Responsible for mobile equipment assigned on a daily basis (where applicable)May pick-up and deliver customer packages throughout the hotel facilityProvide customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervisionAssemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcelsUtilize pallet jacks and other large package handling equipment (where applicable)Follow all Equipment Safety and Package Security guidelinesProvide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and ratesEnsure quality customer service is given to customers by providing packaging services, as well as offering information about company products and servicesOffer assistance to customers by suggesting appropriate shipping methods. Maintain inventory of shipping suppliesSet priorities of customer requestsMaintain high levels of customer serviceUse sound judgement to resolve customer service issues or refundsEmploy investigative research for mis-labeled packagesTroubleshoot routine equipment problemsMay provide leadership on assigned shifts and direct work of other team membersPerform multiple tasks at the same timeFollows instructions of supervisors and assists other team members in performing center functionsCollate, sort and organize communications and other forms of information provided by customers and the venueAssist in the training of center team membersOperate the point of sale terminal (POS) ensuring package handling fees are collectedPerform daily close-out procedures on POSMay assist team members in goal setting and skill developmentPerforms administrative duties, including bidding, ordering supplies and inventory controlMay operate photocopy, binding and other business center equipmentTake customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customersMay pick-up and deliver customer ordersFollows copying protocol (copyright law, confidentiality, and careful handling of original documents)Prepares bank deposit slipsPerform all other duties as needed or requestedMINIMUM QUALIFICATIONS AND REQUIREMENTS:High School Diploma or equivalent education requiredMinimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)Proven strong organization and planning skillsAction oriented with skills and aptitude to excel in a customer-focused and results-driven environmentHigh integrity individuals who present professional image through effective written and verbal communication skillsExcellent team building and collaborative skills; ability to develop strong customer relationshipsStrong problem solving skillsAbility to accurately translate and record information into electronic tracking system with 100% accuracyProficiency with computer systems and ability to learn new software applications quickly.Ability to pass an OSHA certification for any equipment in center calling for such certificationAbility to move 75 pounds unassistedAbility to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another personPhysical stamina to walk up to 10 miles per shiftFor new hires, must meet all FedEx Office's employment qualifications in force at time of hiringFor current FedEx Office's team members, must have received a Meets Standard or above on last performance appraisalESSENTIAL FUNCTIONS OF THE POSITION:Ability to stand during entire shift, excluding meal and rest periodsAbility to move and lift 75 poundsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility to communicate effectively with customers, vendors, partners, and other team membersAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility to work with minimal supervisionAbility to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionQuality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.Suggests areas for improvement in internal processes along with possible solutions.Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com.

Full Time
job-list-card-figure
Retail Customer Service Associate
FedEx Office
location-iconMedford MA

POSITION SUMMARY:  The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People Follows instructions of supervisors and assists other team members in performing store functionsAssists in the training of store team membersService Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized needProvides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and servicesProvides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needsEnsures all customer problems are resolved quickly and to the satisfaction of the customerTakes complex customer orders using order systems and provides accurate pricing informationAssembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcelsSets up and operates printing, binding, and other related equipment using customer supplied original media and documentsMaintains a safe, clean and orderly retail StoreProfit Ensures confidentiality of customer data and careful handling of documents, media, and packagesProcesses financial transactions using a Point of Sale terminal (POS),including handling cash and making changeCleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availabilityStays current on retail Store merchandising materials and ensures proper display of all retail area product and signageTakes preemptive action to prevent errors and wasteCompletes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank depositsFollows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and proceduresSelf-Management Performs multiple tasks at the same timeLooks for opportunities to improve knowledge and skills within the retail StoreAble to operate with minimal supervisionAdheres to all FedEx Office team member and retail store standards, as outlined in the team member handbookAll other duties as needed or requiredMINIMUM QUALIFICATIONS AND REQUIREMENTS:High school diploma or equivalent education6+ months of specialized experienceExcellent verbal and written communication skillsFor new hires, must meet all FedEx Office employment qualifications in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member HandbookESSENTIAL FUNCTIONS:Ability to stand during entire shift, excluding meal and rest periodsAbility to move and lift 55 poundsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to work with minimal supervisionAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionQuality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.Suggests areas for improvement in internal processes along with possible solutions.Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com.

Full Time
job-list-card-figure
SameDay City Courier M-F 8:00 am - 4:00 pm
FedEx Office
location-iconSaugus MA

POSITION SUMMARY:  Under general supervision, the SameDay City Courier provides courteous and efficient delivery and pick-up of packages and FedEx Office customer orders, checks shipments for conformance to FedEx features of service, and provides related customer service functions. Responsibilities are accomplished by driving a company vehicle and ensuring regular servicing and cleaning of vehicles is conducted. The Courier will receive route information from a centralized dispatcher and the dispatcher will have the ability to add or remove stops from the route as needed.GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)Receives daily route information from a centralized dispatcher via a company-provided handsetDrives a company vehicle to perform pick-up/delivery service for FedEx Office centers and for customers.  Pick-up duties include driving to the customer’s place of business (or a FedEx Office center), receiving orders or packages and picking up supplies and inventory items from vendor’s place of business.  Delivery duties include, but are not limited to, delivering finished orders or packages to customers (or a FedEx Office center) and distributing marketing materials as requestedEnsures quality of package delivery which includes strict compliance with safety regulations, policies and standards when handling perishables or other items requiring specialized handling including, but not limited to, dry ice, clinical samples and/or medical productsEnsures customers have adequate supplies of FedEx materials for shipping purposesEnsures packages conform to FedEx Office and general FedEx features of service, proper labeling is provided, and all paperwork is complete, neat, and accurate.  This specifically includes ensuring that all packages requiring special handling or transportation are properly packed and labeled so that such packages can be transported in accordance with established safety and regulatory proceduresEnsures quality service is provided during each customer interaction by providing efficient and professional delivery service, answering customer questions, resolving problems or concerns and interacting in a polite and caring mannerAnswers customer questions on FedEx features of service and keeps customers informed about the company and its servicesOperates company vehicle according to applicable motor vehicle regulations, company policy and auto insurance guidelinesEnsures the proper upkeep and maintenance of the vehicle by conducting regular servicing and cleaning proceduresFollows accident procedures and observes traffic lawsAdheres to FedEx Office company and vehicle safety policies and guidelinesSeeks additional business from current customers and attempts to gain new businessScans packages according to prescribed procedures, demonstrates proficiency in features of service and equipmentPerforms additional duties within the assigned center during non-delivery timesMaintains pick-up/delivery logs and vehicle maintenance logs to document duties performedAll other duties as needed or requiredMINIMUM QUALIFICATIONS AND REQUIREMENTS:High school diploma or equivalent educationMust be at least 21 years old and have a minimum of two years of driving experienceValid and current driver’s licenseAbility to comply with any specialized regulatory or licensing requirements, as determined by geographic location and/or work assignment; FedEx Office will communicate any specialized regulatory or licensing requirements during the hiring processMust meet and maintain the FedEx Office Motor Vehicle Requirements, to be audited annuallyMust attain satisfactory completion of specialized training regarding transportation of  goods with special handling requirements including, but not limited to, dry ice, clinical samples and/or medical productsFor new hires, must meet all FedEx Office employment qualifications in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member HandbookESSENTIAL FUNCTIONS:Ability to stand during entire shift, excluding meal and rest periods.Ability to move and lift 75 pounds and maneuver packages of any weight above 75 lbs with appropriate equipment and/or assistance from another person.Ability, on a consistent basis, to bend/twist at the waist and knees.Ability, on a consistent basis, to transport goods with special handling requirements including, but not limited to, dry ice, clinical samples and/or medical products.Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure.Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.Ability, on a consistent basis, to work with minimal supervisionAbility, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionQuality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.Suggests areas for improvement in internal processes along with possible solutions.Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com.

Full Time
job-list-card-figure
Retail Customer Service Associate
FedEx Office
location-iconBoston MA

POSITION SUMMARY:  The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People Follows instructions of supervisors and assists other team members in performing store functionsAssists in the training of store team membersService Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized needProvides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and servicesProvides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needsEnsures all customer problems are resolved quickly and to the satisfaction of the customerTakes complex customer orders using order systems and provides accurate pricing informationAssembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcelsSets up and operates printing, binding, and other related equipment using customer supplied original media and documentsMaintains a safe, clean and orderly retail StoreProfit Ensures confidentiality of customer data and careful handling of documents, media, and packagesProcesses financial transactions using a Point of Sale terminal (POS),including handling cash and making changeCleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availabilityStays current on retail Store merchandising materials and ensures proper display of all retail area product and signageTakes preemptive action to prevent errors and wasteCompletes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank depositsFollows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and proceduresSelf-Management Performs multiple tasks at the same timeLooks for opportunities to improve knowledge and skills within the retail StoreAble to operate with minimal supervisionAdheres to all FedEx Office team member and retail store standards, as outlined in the team member handbookAll other duties as needed or requiredMINIMUM QUALIFICATIONS AND REQUIREMENTS:High school diploma or equivalent education6+ months of specialized experienceExcellent verbal and written communication skillsFor new hires, must meet all FedEx Office employment qualifications in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member HandbookESSENTIAL FUNCTIONS:Ability to stand during entire shift, excluding meal and rest periodsAbility to move and lift 55 poundsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to work with minimal supervisionAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionQuality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.Suggests areas for improvement in internal processes along with possible solutions.Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com.

Full Time
job-list-card-figure
Retail Customer Service Associate
FedEx Office
location-iconWaltham MA

POSITION SUMMARY:  The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People Follows instructions of supervisors and assists other team members in performing store functionsAssists in the training of store team membersService Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized needProvides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and servicesProvides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needsEnsures all customer problems are resolved quickly and to the satisfaction of the customerTakes complex customer orders using order systems and provides accurate pricing informationAssembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcelsSets up and operates printing, binding, and other related equipment using customer supplied original media and documentsMaintains a safe, clean and orderly retail StoreProfit Ensures confidentiality of customer data and careful handling of documents, media, and packagesProcesses financial transactions using a Point of Sale terminal (POS),including handling cash and making changeCleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availabilityStays current on retail Store merchandising materials and ensures proper display of all retail area product and signageTakes preemptive action to prevent errors and wasteCompletes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank depositsFollows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and proceduresSelf-Management Performs multiple tasks at the same timeLooks for opportunities to improve knowledge and skills within the retail StoreAble to operate with minimal supervisionAdheres to all FedEx Office team member and retail store standards, as outlined in the team member handbookAll other duties as needed or requiredMINIMUM QUALIFICATIONS AND REQUIREMENTS:High school diploma or equivalent education6+ months of specialized experienceExcellent verbal and written communication skillsFor new hires, must meet all FedEx Office employment qualifications in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member HandbookESSENTIAL FUNCTIONS:Ability to stand during entire shift, excluding meal and rest periodsAbility to move and lift 55 poundsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to work with minimal supervisionAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionQuality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.Suggests areas for improvement in internal processes along with possible solutions.Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com.

Full Time
job-list-card-figure
Retail Customer Service Associate
FedEx Office
location-iconWoburn MA

POSITION SUMMARY:  The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People Follows instructions of supervisors and assists other team members in performing store functionsAssists in the training of store team membersService Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized needProvides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and servicesProvides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needsEnsures all customer problems are resolved quickly and to the satisfaction of the customerTakes complex customer orders using order systems and provides accurate pricing informationAssembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcelsSets up and operates printing, binding, and other related equipment using customer supplied original media and documentsMaintains a safe, clean and orderly retail StoreProfit Ensures confidentiality of customer data and careful handling of documents, media, and packagesProcesses financial transactions using a Point of Sale terminal (POS),including handling cash and making changeCleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availabilityStays current on retail Store merchandising materials and ensures proper display of all retail area product and signageTakes preemptive action to prevent errors and wasteCompletes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank depositsFollows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and proceduresSelf-Management Performs multiple tasks at the same timeLooks for opportunities to improve knowledge and skills within the retail StoreAble to operate with minimal supervisionAdheres to all FedEx Office team member and retail store standards, as outlined in the team member handbookAll other duties as needed or requiredMINIMUM QUALIFICATIONS AND REQUIREMENTS:High school diploma or equivalent education6+ months of specialized experienceExcellent verbal and written communication skillsFor new hires, must meet all FedEx Office employment qualifications in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member HandbookESSENTIAL FUNCTIONS:Ability to stand during entire shift, excluding meal and rest periodsAbility to move and lift 55 poundsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to work with minimal supervisionAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionQuality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.Suggests areas for improvement in internal processes along with possible solutions.Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com.

Full Time
job-list-card-figure
SameDay City Courier M-F 8:00 am - 4:00 pm
FedEx Office
location-iconSaugus MA

POSITION SUMMARY: Under general supervision, the SameDay City Courier provides courteous and efficient delivery and pick-up of packages and FedEx Office customer orders, checks shipments for conformance to FedEx features of service, and provides related customer service functions. Responsibilities are accomplished by driving a company vehicle and ensuring regular servicing and cleaning of vehicles is conducted. The Courier will receive route information from a centralized dispatcher and the dispatcher will have the ability to add or remove stops from the route as needed.GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) Receives daily route information from a centralized dispatcher via a company-provided handsetDrives a company vehicle to perform pick-up/delivery service for FedEx Office centers and for customers. Pick-up duties include driving to the customer s place of business (or a FedEx Office center), receiving orders or packages and picking up supplies and inventory items from vendor s place of business. Delivery duties include, but are not limited to, delivering finished orders or packages to customers (or a FedEx Office center) and distributing marketing materials as requestedEnsures quality of package delivery which includes strict compliance with safety regulations, policies and standards when handling perishables or other items requiring specialized handling including, but not limited to, dry ice, clinical samples and/or medical productsEnsures customers have adequate supplies of FedEx materials for shipping purposesEnsures packages conform to FedEx Office and general FedEx features of service, proper labeling is provided, and all paperwork is complete, neat, and accurate. This specifically includes ensuring that all packages requiring special handling or transportation are properly packed and labeled so that such packages can be transported in accordance with established safety and regulatory proceduresEnsures quality service is provided during each customer interaction by providing efficient and professional delivery service, answering customer questions, resolving problems or concerns and interacting in a polite and caring mannerAnswers customer questions on FedEx features of service and keeps customers informed about the company and its servicesOperates company vehicle according to applicable motor vehicle regulations, company policy and auto insurance guidelinesEnsures the proper upkeep and maintenance of the vehicle by conducting regular servicing and cleaning proceduresFollows accident procedures and observes traffic lawsAdheres to FedEx Office company and vehicle safety policies and guidelinesSeeks additional business from current customers and attempts to gain new businessScans packages according to prescribed procedures, demonstrates proficiency in features of service and equipmentPerforms additional duties within the assigned center during non-delivery timesMaintains pick-up/delivery logs and vehicle maintenance logs to document duties performedAll other duties as needed or requiredMINIMUM QUALIFICATIONS AND REQUIREMENTS:High school diploma or equivalent educationMust be at least 21 years old and have a minimum of two years of driving experienceValid and current driver s licenseAbility to comply with any specialized regulatory or licensing requirements, as determined by geographic location and/or work assignment; FedEx Office will communicate any specialized regulatory or licensing requirements during the hiring processMust meet and maintain the FedEx Office Motor Vehicle Requirements, to be audited annuallyMust attain satisfactory completion of specialized training regarding transportation of goods with special handling requirements including, but not limited to, dry ice, clinical samples and/or medical productsFor new hires, must meet all FedEx Office employment qualifications in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member HandbookESSENTIAL FUNCTIONS:Ability to stand during entire shift, excluding meal and rest periods.Ability to move and lift 75 pounds and maneuver packages of any weight above 75 lbs with appropriate equipment and/or assistance from another person.Ability, on a consistent basis, to bend/twist at the waist and knees.Ability, on a consistent basis, to transport goods with special handling requirements including, but not limited to, dry ice, clinical samples and/or medical products.Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure.Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.Ability, on a consistent basis, to work with minimal supervisionAbility, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionQuality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.Suggests areas for improvement in internal processes along with possible solutions.Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. America s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at .

Full Time
job-list-card-figure
Retail Customer Service Consultant
FedEx Office
location-iconBoston MA

POSITION SUMMARY: This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in-center parcel management operation. This team member will be receiving, processing, staging and delivering all inbound and outbound packages from the venue/center utilizing an electronic last mile tracking system with limited supervision. This team member will regularly interface with all levels inside the venue and event customers organizations. The team member must be proficient with a variety of computer systems and have the ability to meet the physical demands of the position. This team member is required to perform many functions within the center, including all functions performed by Center Consultant team members.GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)Primary responsibility for coordination of all shipping related services and activities, include:Maintain log of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcelsUtilize proprietary software and equipment to execute necessary job functions. Responsible for mobile equipment assigned on a daily basis (where applicable)May pick-up and deliver customer packages throughout the hotel facilityProvide customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervisionAssemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcelsUtilize pallet jacks and other large package handling equipment (where applicable)Follow all Equipment Safety and Package Security guidelinesProvide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and ratesEnsure quality customer service is given to customers by providing packaging services, as well as offering information about company products and servicesOffer assistance to customers by suggesting appropriate shipping methods. Maintain inventory of shipping suppliesSet priorities of customer requestsMaintain high levels of customer serviceUse sound judgement to resolve customer service issues or refundsEmploy investigative research for mis-labeled packagesTroubleshoot routine equipment problemsMay provide leadership on assigned shifts and direct work of other team membersPerform multiple tasks at the same timeFollows instructions of supervisors and assists other team members in performing center functionsCollate, sort and organize communications and other forms of information provided by customers and the venueAssist in the training of center team membersOperate the point of sale terminal (POS) ensuring package handling fees are collectedPerform daily close-out procedures on POSMay assist team members in goal setting and skill developmentPerforms administrative duties, including bidding, ordering supplies and inventory controlMay operate photocopy, binding and other business center equipmentTake customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customersMay pick-up and deliver customer ordersFollows copying protocol (copyright law, confidentiality, and careful handling of original documents)Prepares bank deposit slipsPerform all other duties as needed or requestedMINIMUM QUALIFICATIONS AND REQUIREMENTS:High School Diploma or equivalent education requiredMinimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)Proven strong organization and planning skillsAction oriented with skills and aptitude to excel in a customer-focused and results-driven environmentHigh integrity individuals who present professional image through effective written and verbal communication skillsExcellent team building and collaborative skills; ability to develop strong customer relationshipsStrong problem solving skillsAbility to accurately translate and record information into electronic tracking system with 100% accuracyProficiency with computer systems and ability to learn new software applications quickly.Ability to pass an OSHA certification for any equipment in center calling for such certificationAbility to move 75 pounds unassistedAbility to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another personPhysical stamina to walk up to 10 miles per shiftFor new hires, must meet all FedEx Office's employment qualifications in force at time of hiringFor current FedEx Office's team members, must have received a Meets Standard or above on last performance appraisalESSENTIAL FUNCTIONS OF THE POSITION:Ability to stand during entire shift, excluding meal and rest periodsAbility to move and lift 75 poundsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility to communicate effectively with customers, vendors, partners, and other team membersAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility to work with minimal supervisionAbility to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionQuality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.Suggests areas for improvement in internal processes along with possible solutions.Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidates criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Americas Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com.RequiredPreferredJob IndustriesCustomer Service

Full Time
job-list-card-figure
SameDay City Courier M-F 8:00 am - 4:00 pm
FedEx Office
location-iconLynn MA

Job DescriptionPOSITION SUMMARY:  Under general supervision, the SameDay City Courier provides courteous and efficient delivery and pick-up of packages and FedEx Office customer orders, checks shipments for conformance to FedEx features of service, and provides related customer service functions. Responsibilities are accomplished by driving a company vehicle and ensuring regular servicing and cleaning of vehicles is conducted. The Courier will receive route information from a centralized dispatcher and the dispatcher will have the ability to add or remove stops from the route as needed.GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)Receives daily route information from a centralized dispatcher via a company-provided handsetDrives a company vehicle to perform pick-up/delivery service for FedEx Office centers and for customers.  Pick-up duties include driving to the customer’s place of business (or a FedEx Office center), receiving orders or packages and picking up supplies and inventory items from vendor’s place of business.  Delivery duties include, but are not limited to, delivering finished orders or packages to customers (or a FedEx Office center) and distributing marketing materials as requestedEnsures quality of package delivery which includes strict compliance with safety regulations, policies and standards when handling perishables or other items requiring specialized handling including, but not limited to, dry ice, clinical samples and/or medical productsEnsures customers have adequate supplies of FedEx materials for shipping purposesEnsures packages conform to FedEx Office and general FedEx features of service, proper labeling is provided, and all paperwork is complete, neat, and accurate.  This specifically includes ensuring that all packages requiring special handling or transportation are properly packed and labeled so that such packages can be transported in accordance with established safety and regulatory proceduresEnsures quality service is provided during each customer interaction by providing efficient and professional delivery service, answering customer questions, resolving problems or concerns and interacting in a polite and caring mannerAnswers customer questions on FedEx features of service and keeps customers informed about the company and its servicesOperates company vehicle according to applicable motor vehicle regulations, company policy and auto insurance guidelinesEnsures the proper upkeep and maintenance of the vehicle by conducting regular servicing and cleaning proceduresFollows accident procedures and observes traffic lawsAdheres to FedEx Office company and vehicle safety policies and guidelinesSeeks additional business from current customers and attempts to gain new businessScans packages according to prescribed procedures, demonstrates proficiency in features of service and equipmentPerforms additional duties within the assigned center during non-delivery timesMaintains pick-up/delivery logs and vehicle maintenance logs to document duties performedAll other duties as needed or requiredMINIMUM QUALIFICATIONS AND REQUIREMENTS:High school diploma or equivalent educationMust be at least 21 years old and have a minimum of two years of driving experienceValid and current driver’s licenseAbility to comply with any specialized regulatory or licensing requirements, as determined by geographic location and/or work assignment; FedEx Office will communicate any specialized regulatory or licensing requirements during the hiring processMust meet and maintain the FedEx Office Motor Vehicle Requirements, to be audited annuallyMust attain satisfactory completion of specialized training regarding transportation of  goods with special handling requirements including, but not limited to, dry ice, clinical samples and/or medical productsFor new hires, must meet all FedEx Office employment qualifications in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member HandbookESSENTIAL FUNCTIONS:Ability to stand during entire shift, excluding meal and rest periods.Ability to move and lift 75 pounds and maneuver packages of any weight above 75 lbs with appropriate equipment and/or assistance from another person.Ability, on a consistent basis, to bend/twist at the waist and knees.Ability, on a consistent basis, to transport goods with special handling requirements including, but not limited to, dry ice, clinical samples and/or medical products.Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure.Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.Ability, on a consistent basis, to work with minimal supervisionAbility, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionQuality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.Suggests areas for improvement in internal processes along with possible solutions.Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com.

Full Time
job-list-card-figure
Retail Customer Service Associate
FedEx Office
location-iconWoburn MA

POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Stores business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)People Follows instructions of supervisors and assists other team members in performing store functionsAssists in the training of store team membersService Demonstrates consultative behaviors in a retail environment to understand each customers individualized needProvides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and servicesProvides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needsEnsures all customer problems are resolved quickly and to the satisfaction of the customerTakes complex customer orders using order systems and provides accurate pricing informationAssembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcelsSets up and operates printing, binding, and other related equipment using customer supplied original media and documentsMaintains a safe, clean and orderly retail StoreProfit Ensures confidentiality of customer data and careful handling of documents, media, and packagesProcesses financial transactions using a Point of Sale terminal (POS),including handling cash and making changeCleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availabilityStays current on retail Store merchandising materials and ensures proper display of all retail area product and signageTakes preemptive action to prevent errors and wasteCompletes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank depositsFollows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and proceduresSelf-Management Performs multiple tasks at the same timeLooks for opportunities to improve knowledge and skills within the retail StoreAble to operate with minimal supervisionAdheres to all FedEx Office team member and retail store standards, as outlined in the team member handbookAll other duties as needed or requiredMINIMUM QUALIFICATIONS AND REQUIREMENTS:High school diploma or equivalent education6+ months of specialized experienceExcellent verbal and written communication skillsFor new hires, must meet all FedEx Office employment qualifications in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member HandbookESSENTIAL FUNCTIONS:Ability to stand during entire shift, excluding meal and rest periodsAbility to move and lift 55 poundsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to work with minimal supervisionAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionQuality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.Suggests areas for improvement in internal processes along with possible solutions.Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidates criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Americas Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com.RequiredPreferredJob IndustriesCustomer Service

Full Time
job-list-card-figure
Retail Customer Service Associate
FedEx Office
location-iconMedford MA

Job DescriptionPOSITION SUMMARY:  The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People Follows instructions of supervisors and assists other team members in performing store functionsAssists in the training of store team membersService Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized needProvides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and servicesProvides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needsEnsures all customer problems are resolved quickly and to the satisfaction of the customerTakes complex customer orders using order systems and provides accurate pricing informationAssembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcelsSets up and operates printing, binding, and other related equipment using customer supplied original media and documentsMaintains a safe, clean and orderly retail StoreProfit Ensures confidentiality of customer data and careful handling of documents, media, and packagesProcesses financial transactions using a Point of Sale terminal (POS),including handling cash and making changeCleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availabilityStays current on retail Store merchandising materials and ensures proper display of all retail area product and signageTakes preemptive action to prevent errors and wasteCompletes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank depositsFollows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and proceduresSelf-Management Performs multiple tasks at the same timeLooks for opportunities to improve knowledge and skills within the retail StoreAble to operate with minimal supervisionAdheres to all FedEx Office team member and retail store standards, as outlined in the team member handbookAll other duties as needed or requiredMINIMUM QUALIFICATIONS AND REQUIREMENTS:High school diploma or equivalent education6+ months of specialized experienceExcellent verbal and written communication skillsFor new hires, must meet all FedEx Office employment qualifications in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member HandbookESSENTIAL FUNCTIONS:Ability to stand during entire shift, excluding meal and rest periodsAbility to move and lift 55 poundsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to work with minimal supervisionAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionQuality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.Suggests areas for improvement in internal processes along with possible solutions.Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com.

Full Time
job-list-card-figure
Lead Retail Customer Service Associate
FedEx Office
location-iconNorwood MA

Job DescriptionPOSITION SUMMARY:  The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers.  The Lead Consultant’s  time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders;  operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customersManages production flow to ensure all production orders are done right and on timeTakes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobsTakes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job managementSets up complex orders and performs multiple tasks at the same timeResponsible for ensuring quality during and after production processEnsures communication among shiftsCoordinates pick-up and delivery of customer ordersMay provide leadership to team members on an assigned shiftAssists in the training of store team membersCollates, sorts and organizes customer ordersOperates the Point of Sale terminal (POS), handles financial transactions and makes changeCompletes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank depositsFollows instructions of supervisors and assists other team members in performing store functionsFollows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and proceduresSecondary responsibility for coordination of all shipping related services and activities, to include:Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and ratesEnsures quality customer service is given to customers by providing packaging services, as well as offering information about company products and servicesOffers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping suppliesAssembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcelsAll other duties as needed or requiredMINIMUM QUALIFICATIONS AND REQUIREMENTS:High school diploma or equivalent education2+ years of specialized experienceExcellent verbal and written communication skillsFor new hires, must meet all FedEx Office employment qualifications in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member HandbookESSENTIAL FUNCTIONS:Ability to stand during entire shift, excluding meal and rest periodsAbility to move and lift 55 poundsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to work with minimal supervisionAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionQuality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.Suggests areas for improvement in internal processes along with possible solutions.Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com.

Full Time
job-list-card-figure
Retail Customer Service Associate
FedEx Office
location-iconWaltham MA

Job DescriptionPOSITION SUMMARY:  The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People Follows instructions of supervisors and assists other team members in performing store functionsAssists in the training of store team membersService Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized needProvides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and servicesProvides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needsEnsures all customer problems are resolved quickly and to the satisfaction of the customerTakes complex customer orders using order systems and provides accurate pricing informationAssembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcelsSets up and operates printing, binding, and other related equipment using customer supplied original media and documentsMaintains a safe, clean and orderly retail StoreProfit Ensures confidentiality of customer data and careful handling of documents, media, and packagesProcesses financial transactions using a Point of Sale terminal (POS),including handling cash and making changeCleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availabilityStays current on retail Store merchandising materials and ensures proper display of all retail area product and signageTakes preemptive action to prevent errors and wasteCompletes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank depositsFollows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and proceduresSelf-Management Performs multiple tasks at the same timeLooks for opportunities to improve knowledge and skills within the retail StoreAble to operate with minimal supervisionAdheres to all FedEx Office team member and retail store standards, as outlined in the team member handbookAll other duties as needed or requiredMINIMUM QUALIFICATIONS AND REQUIREMENTS:High school diploma or equivalent education6+ months of specialized experienceExcellent verbal and written communication skillsFor new hires, must meet all FedEx Office employment qualifications in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member HandbookESSENTIAL FUNCTIONS:Ability to stand during entire shift, excluding meal and rest periodsAbility to move and lift 55 poundsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to work with minimal supervisionAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionQuality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.Suggests areas for improvement in internal processes along with possible solutions.Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com.

Full Time
job-list-card-figure
Retail Customer Service Associate
FedEx Office
location-iconBoston MA

Job Description$1000 Sign On Bonus *Sign-On Bonus does not apply to current or former team members of FedEx Office or any other FedEx Operating company.POSITION SUMMARY:  The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People Follows instructions of supervisors and assists other team members in performing store functionsAssists in the training of store team membersService Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized needProvides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and servicesProvides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needsEnsures all customer problems are resolved quickly and to the satisfaction of the customerTakes complex customer orders using order systems and provides accurate pricing informationAssembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcelsSets up and operates printing, binding, and other related equipment using customer supplied original media and documentsMaintains a safe, clean and orderly retail StoreProfit Ensures confidentiality of customer data and careful handling of documents, media, and packagesProcesses financial transactions using a Point of Sale terminal (POS),including handling cash and making changeCleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availabilityStays current on retail Store merchandising materials and ensures proper display of all retail area product and signageTakes preemptive action to prevent errors and wasteCompletes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank depositsFollows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and proceduresSelf-Management Performs multiple tasks at the same timeLooks for opportunities to improve knowledge and skills within the retail StoreAble to operate with minimal supervisionAdheres to all FedEx Office team member and retail store standards, as outlined in the team member handbookAll other duties as needed or requiredMINIMUM QUALIFICATIONS AND REQUIREMENTS:High school diploma or equivalent education6+ months of specialized experienceExcellent verbal and written communication skillsFor new hires, must meet all FedEx Office employment qualifications in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member HandbookESSENTIAL FUNCTIONS:Ability to stand during entire shift, excluding meal and rest periodsAbility to move and lift 55 poundsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to work with minimal supervisionAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionQuality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.Suggests areas for improvement in internal processes along with possible solutions.Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com.

Full Time
job-list-card-figure
Office Services Mail Associate
The Millennium Group
location-iconBoston MA

Job DescriptionNow is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. Responsibilities:Sorts and processes outgoing mail; effectively process a high volume of incoming and outgoing US and other priority mail.Operates postage machine according to policy and regulations.Prepares for mailing Certified, Registered, Insured articles, special mails.Sorts and distributes U.S. Mail and accountable mail (FedEx, DHL, Hand deliveries, etc.).Maintains files, logs and records on all incoming mail.Communicate on a timely basis with clients and managers on job or deadline issues.Uses equipment and supplies in a cost-efficient manner.Operates and maintains full range of mailroom equipment.Troubleshoot basic equipment problems; coordinates and follows up onMaintenance and service calls.Utilizes software mail applications where applicable.Answers telephone in Center.Adheres to TMG policies in addition to client site policies.Provides follow-up communication on deliveries attempted after normal business hours.Delivers special and rush packages.Completes all outbound mail processing by external carrier pickup times.Picks up and delivers packages and documents to clients according to predetermined schedules.Work may require use of dollies or mail carts and package sizes may vary from envelopes to boxes of various sizes and weight.Prioritizes deliveries based on due times.Provides regular updates on personnel changes on floor.Check all out boxes on final mail sweep of the night.Qualifications:High school diploma or equivalent preferred.Minimum of 2-3 Mail services related experience with knowledge of commonly used Office Services procedures.1-3 years' experience with Microsoft Office Software (Word, Excel).Knowledge of using UPS, FedEx, DHL shipping methods.Excellent customer service skills; must possess a "can do" attitude.Excellent communication skills both verbal and written.Ability to effectively work individually or in a team environment.Competency in performing multiple functional tasks.Attention to detail.Ability to handle mail or hand cart, as well as flatbed.Must be able to lift up to 50 pounds.Assertive and resourceful; self-motivated; willing to ask questions and take initiative be able to communicate clearly.Consistently demonstrates professional demeanor, appearance and attitude.Must be Fully Vaccinated.WATCH Where Service Matters:Company DescriptionNow is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Full Time
job-list-card-figure
Legal Administrative Assistant
The Halks Firm
location-iconNewton MA

Job DescriptionTop-ranked growing family law firm in Newton seeking an legal administrative assistant to support attorneys for Family Law matters. The Firm is located on the top floor of the Paragon Towers on Needham Street in Newton, with free covered parking garage and fitness center. The position will be focused on administrative duties, including drafting/editing pleadings, discovery, financial statements, e-filing, service of process, as well as scheduling, phone calls, and client relations.Required Experience for the Following:Family Law Experience RequiredProvide excellent client service as the first point of contact with the client.Communicate with and maintain client relationships.Process and produce print/copy orders as requested.Duties include printing, photocopying, scanning, copying documents to network shared folders, faxing, mail distribution, file room maintenance.Maintain postage, postage machine supplies and assist with preparation and delivery of certified mail and UPS, DHL, and FedEx packages.Provide customer service, including problem solving to satisfy those needs with a minimum amount of supervision.Manage conference room set-up and clean-up, front desk coverage of phones at reception desk, and maintain cleanliness of kitchen facilities.Must be able to lift/move items weighing up to 20 lbs., such as storage boxes, computer equipment, etc. and for delivery/refilling of paper for copy machines throughout the office.May be required to assist with light office moves, picture hanging and file cabinet organization.QualificationsExceptional customer service skillsExcellent oral and written communication skills as well as presentation skills to interface with all levels of management, associates, and vendorsOutstanding organizational skills, with the ability to prioritize tasks and keep work areas clean and well stockedAbility to apply problem solving skills to achieve solutionsManagement experience in office services in a law office or equivalent professional environment where legal documents are copied and scanned is required.Candidates with a background working in a law office are preferred.High school diploma or equivalent education.Prior experience of Law and Adobe applications very helpful.Professional appearance and attitude required.We offer a competitive benefits package including medical, dental, student loan reimbursement, and bonuses.Please send cover letter and resume.

Full Time
job-list-card-figure
Bookkeeper / Office Administrator
South Shore Staffing
location-iconNeedham MA

Job DescriptionJob Summary:The Bookkeeper / Office Administrator is responsible for supporting the corporate office and accounting department.Essential Duties and Responsibilities:Day-to-day office management supporting a staff of 5-8 peopleOrganization of Corporate SharepointTake critical meeting notesSet up DocuSign accounts for employees as needed.Manage various vendor relationships (e.g., CSC, FedEx, Landlord)Process monthly corporate allocations and journal entriesProcess mortgagesProcess expense reports and petty cash refunds for corporate office and propertiesEstablish new vendors in Yardi, collect W9s, issue 1099sAssist Accounting Manager as needed (e.g., reconciliation of bank recs and security deposit accounts)Challenge and stream-lines functional tasks for maximum efficiencySpecial projects as needed Qualifications:EducationPrefer four (4) year degree in Administration, business, bookkeeping, hospitality, property management or proven experienceSpecial Skills RequiredStrong organizational, quantitative and problem solving skillsUnderstanding and in-depth knowledge of all accounting rulesAbility to meet deadlinesAbility to work in a fast-paced environmentAbility to perform multiple assignments without immediate supervisionGood organizational skillsExceptional communication skillsStrong customer service orientationRepresent oneself and the company in a professional mannerProficient in Microsoft Word, Excel, Office365YARDI experience strongly preferred

Full Time
job-list-card-figure
Pharmacy Clerk
Boston (CAPS)
location-iconWoburn MA

OverviewCAPS®, the nation's largest network of outsourcing admixture pharmacies, has been delivering high-quality, same-day, admixture services and solutions to hospitals and outpatient facilities for more than 28 years. Along with the nation’s largest 503A sterile injectable outsourcing network, CAPS offers industry-leading batch compounding on a national scale through three 503B registered outsourcing facilities. With experience, capacity, and a passion for safety, CAPS is your 503B solution.CAPS is part of the B. Braun Group of Companies in the U.S.ResponsibilitiesPosition Summary:Responsible for storage and packaging of pharmacy products for delivery. Monitoring and/or participating with the deliveries as assigned, and warehouse activities.Responsibilities: Essential DutiesResponsible for monitoring and/or participating in the activities of CAPS drivers, couriers and all FedEx deliveries.Assist with driving/delivering products to customers in a timely and professional manner ensuring scheduled delivery times are met.Handles basic maintenance of warehouse and provide cleaning support to pharmacy.Responsible for product disposal and destruction.Responsible for maintenance and filing of packing lists.Participates in of Pharmacy products/supplies for clean room use.Performs material receiving, stocking , and shippingExpertise: Knowledge & SkillsAbility to perform basic computer functionsBasic business office skills.Ability to interface with customers and vendors.Light warehouse work.Ability to operate motor vehicle in various weathering conditions.QualificationsExpertise: Qualifications - Experience/Training/Education/Etc: Required:High school Diploma or equivalent.Holds a valid motor vehicle operator’s license or a commercial license.Other certifications or registration as required by Local/State JurisdictionParticipates in and delivers training as requiredAs determined by supervisor. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com..Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.PI188346232

Full Time
job-list-card-figure
Logistics Coordinator
IntelliPro Group Inc.
location-iconBoston MA

Job DescriptionKey Responsibilities:Process daily B2B orders, create invoice for orders and send emails to clientsLabel and package shipments as requested from vendors Process ELISA, peptide and custom project ordersShip out all vendors’ products to their clients and update tracking # with correct informationCheck all shipments from China and check the packing list on receiving productsPurchase logistics supplies such as foam boxes and ice packsPrepare Marketing material and SWAG products for new hires and eventsWork with FedEx on international express shipmentsCreate weekly process order reports and B2B shipment reports using ExcelTake charge of all product and materials shipping to ChinaWork with colleagues across the business to resolve discrepancies quicklyAssist with tracking of customer on time delivery and identify areas for improvement.Work with teammates to improve the efficiency and accuracy of any processes implemented within the Logistics Department using creativity and resourcefulnessRequirements:Bachelor’s degree in logistics analysis or related field; Associate degree with equivalent work experienceProficiency in Microsoft Office Suite with advanced Excel skillsAttention to detail and problem-solving skillsExcellent organizational skills and ability to multi-task and prioritize workProven ability to meet tight deadlinesPrior experience working in a team-oriented environmentBilingual in English and MandarinPowered by JazzHRu1dY3iOwfo

Full Time
job-list-card-figure
File Clerk
Law Offices of Talia Barrales PC
location-iconBoston MA

Job DescriptionAbout Us Barrales Law is a Boston based law firm focused on immigration law. At Barrales Law, our goal is to protect the rights of our clients and to make sure they have the right tools to achieve their goals of stability and success. Having dealt with Immigration issues herself at an early age, attorney Talia Barrales is committed to providing excellent legal services to our clients. Our attorneys have been known for their compassion, hard work and advocacy. All attorneys that work at Barrales Law are licensed to practice in Massachusetts.  Position Summary As an Immigration File Clerk, you will assist the legal team in case related tasks and work closely with the preparation, processing, sending out and tracking of immigration cases. In the File Clerk position, you will assist our front desk team by welcoming clients to the office and processing any documents clients provide. This position supports the legal team with technical tasks and provides in-person support in the final steps of cases being sent out to government agencies.    Legal Tasks Performed Act as primary point of contact between clients and attorneys   Maintain client information in client management system and client’s file Schedule appointments with clients and others as necessary  Scanning incoming mail and sending it to necessary team members Scan physical client documents for Nuevo Consulta and Iniciar Caso appointments Scan documents clients drop off at office Closing packets Oversee the mailing out of the office, including but not limited to taking the mail daily to mailbox or post office as required Scan complete Application to client’s Sharepoint and label Mail out application using USPS Priority Mail or Fedex and update necessary spreadsheets and notes on client management portal Maintain the mail spreadsheet for the office and regularly check on the status of mailed out and pending packages Collect and organize documents from client for process  Follow up with client on documents and information for case  Complete and assemble client applications, forms, and supporting documentation Prepare completed filings for submission  Weekly court filing at the Boston Immigration Court and other courts around the state Participate in weekly team case strategy meetings and supervisory meetings  Translate client documents and interpret for client meetings where necessary  Close cases per attorney request  Follow up with courts and other agencies as directed Adhere to quality standards, deadlines, proper procedures, phone calls and emails for quality assurance purposes Resolve and interpret client related questions or issues  Contribute to the development of department goals, objectives, and systems Track and create paralegal performance reports such as meeting deadlines, proper usage of cover letters, checklists, ability to follow procedure  Communicate with court or USCIS, regarding case status and follow up for submitted documents. Audit cases and run case reports Scan client files not on SharePoint or Morgan Records Close client files upon completion of case and close on SharePoint File and organize loose papers around office and printer Locate missing files (physical and virtual) Other duties as needed  Front Desk Tasks Performed Act as first point of contact for clients and the office Greet clients to the office and assist them in checking in for appointments, picking up or dropping off documents, and making payments.  Monitor lobby flow and raise concerns or suggestions as necessary  Complete client intakes for in-person meetings Make sure lobby tech and equipment is up and running Maintain stocked supplies for lobby functions Attend front desk team meetings weekly Other duties as needed  Qualifications Bachelor's degree; required 1+ years of related administrative or paralegal experience required Sound working knowledge of immigration law, the federal and state court systems Excellent verbal and written communication skills Technical proficiency is required and must have hands-on familiarity with a variety of computer applications, including word processing, databases (such as document review and file management systems), and spreadsheets Strong analytical and problem-solving skills Ability to take initiative and function well in a high-paced environment Service orientated, critical thinker and problem solver Fluent in English and Spanish required  What We Offer We offer a friendly work environment, reasonable hours and billing requirements, paid vacation and sick time, Health insurance Reimbursement stipend, 401k retirement plan with employer contribution, monthly transportation stipend, monthly phone stipend, gym access, office snack station, and professional development. Barrales Law supports a work life balance where we encourage our employees to clock out daily at a reasonable time, as well as offer all employees the week between Christmas and New Years’ off and during the summer months we close early on Fridays. Barrales Law is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. Company DescriptionBarrales Law is a Boston based law firm known for our commitment to our clients. Since Barrales Law opened its doors our lawyers have been known for their compassion, hard-work and advocacy. Barrales Law supports a work life balance and we strive to cultivate a positive work environment for all of our employees.

Full Time
job-detail-figure
Retail Customer Service Consultant
share-icon
Full Time
location-iconBoston MA
Job Description

POSITION SUMMARY:
This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in-center parcel management operation. This team member will be receiving, processing, staging and delivering all inbound and outbound packages from the venue/center utilizing an electronic last mile tracking system with limited supervision.  This team member will regularly interface with all levels inside the venue and event customer’s organizations.  The team member must be proficient with a variety of computer systems and have the ability to meet the physical demands of the position. This team member is required to perform many functions within the center, including all functions performed by Center Consultant team members. 

GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Primary responsibility for coordination of all shipping related services and activities, include:
  • Maintain log of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcels
  • Utilize proprietary software and equipment to execute necessary job functions.  Responsible for mobile equipment assigned on a daily basis (where applicable)
  • May pick-up and deliver customer packages throughout the hotel facility
  • Provide customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
  • Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Utilize pallet jacks and other large package handling equipment (where applicable)
  • Follow all Equipment Safety and Package Security guidelines
  • Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
  • Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
  • Offer assistance to customers by suggesting appropriate shipping methods. Maintain inventory of shipping supplies
  • Set priorities of customer requests
  • Maintain high levels of customer service
  • Use sound judgement to resolve customer service issues or refunds
  • Employ investigative research for mis-labeled packages
  • Troubleshoot routine equipment problems
  • May provide leadership on assigned shifts and direct work of other team members
  • Perform multiple tasks at the same time
  • Follows instructions of supervisors and assists other team members in performing center functions
  • Collate, sort and organize communications and other forms of information provided by customers and the venue
  • Assist in the training of center team members
  • Operate the point of sale terminal (POS) ensuring package handling fees are collected
  • Perform daily close-out procedures on POS
  • May assist team members in goal setting and skill development
  • Performs administrative duties, including bidding, ordering supplies and inventory control
  • May operate photocopy, binding and other business center equipment
  • Take customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customers
  • May pick-up and deliver customer orders
  • Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
  • Prepares bank deposit slips
  • Perform all other duties as needed or requested

MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High School Diploma or equivalent education required
  • Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)
  • Proven strong organization and planning skills
  • Action oriented with skills and aptitude to excel in a customer-focused and results-driven environment
  • High integrity individuals who present professional image through effective written and verbal communication skills
  • Excellent team building and collaborative skills; ability to develop strong customer relationships
  • Strong problem solving skills
  • Ability to accurately translate and record information into electronic tracking system with 100% accuracy
  • Proficiency with computer systems and ability to learn new software applications quickly.
  • Ability to pass an OSHA certification for any equipment in center calling for such certification
  • Ability to move 75 pounds unassisted
  • Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
  • Physical stamina to walk up to 10 miles per shift
  • For new hires, must meet all FedEx Office's employment qualifications in force at time of hiring
  • For current FedEx Office's team members, must have received a Meets Standard or above on last performance appraisal

ESSENTIAL FUNCTIONS OF THE POSITION:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 75 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability to communicate effectively with customers, vendors, partners, and other team members
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability to work with minimal supervision
  • Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position


Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

  • Suggests areas for improvement in internal processes along with possible solutions.
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com.

job-detail-figure
Retail Customer Service Consultant
share-icon
Full Time
location-iconBoston MA
Job Description

POSITION SUMMARY:
This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in-center parcel management operation. This team member will be receiving, processing, staging and delivering all inbound and outbound packages from the venue/center utilizing an electronic last mile tracking system with limited supervision.  This team member will regularly interface with all levels inside the venue and event customer’s organizations.  The team member must be proficient with a variety of computer systems and have the ability to meet the physical demands of the position. This team member is required to perform many functions within the center, including all functions performed by Center Consultant team members. 

GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Primary responsibility for coordination of all shipping related services and activities, include:
  • Maintain log of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcels
  • Utilize proprietary software and equipment to execute necessary job functions.  Responsible for mobile equipment assigned on a daily basis (where applicable)
  • May pick-up and deliver customer packages throughout the hotel facility
  • Provide customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
  • Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Utilize pallet jacks and other large package handling equipment (where applicable)
  • Follow all Equipment Safety and Package Security guidelines
  • Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
  • Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
  • Offer assistance to customers by suggesting appropriate shipping methods. Maintain inventory of shipping supplies
  • Set priorities of customer requests
  • Maintain high levels of customer service
  • Use sound judgement to resolve customer service issues or refunds
  • Employ investigative research for mis-labeled packages
  • Troubleshoot routine equipment problems
  • May provide leadership on assigned shifts and direct work of other team members
  • Perform multiple tasks at the same time
  • Follows instructions of supervisors and assists other team members in performing center functions
  • Collate, sort and organize communications and other forms of information provided by customers and the venue
  • Assist in the training of center team members
  • Operate the point of sale terminal (POS) ensuring package handling fees are collected
  • Perform daily close-out procedures on POS
  • May assist team members in goal setting and skill development
  • Performs administrative duties, including bidding, ordering supplies and inventory control
  • May operate photocopy, binding and other business center equipment
  • Take customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customers
  • May pick-up and deliver customer orders
  • Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
  • Prepares bank deposit slips
  • Perform all other duties as needed or requested

MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High School Diploma or equivalent education required
  • Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)
  • Proven strong organization and planning skills
  • Action oriented with skills and aptitude to excel in a customer-focused and results-driven environment
  • High integrity individuals who present professional image through effective written and verbal communication skills
  • Excellent team building and collaborative skills; ability to develop strong customer relationships
  • Strong problem solving skills
  • Ability to accurately translate and record information into electronic tracking system with 100% accuracy
  • Proficiency with computer systems and ability to learn new software applications quickly.
  • Ability to pass an OSHA certification for any equipment in center calling for such certification
  • Ability to move 75 pounds unassisted
  • Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
  • Physical stamina to walk up to 10 miles per shift
  • For new hires, must meet all FedEx Office's employment qualifications in force at time of hiring
  • For current FedEx Office's team members, must have received a Meets Standard or above on last performance appraisal

ESSENTIAL FUNCTIONS OF THE POSITION:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 75 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability to communicate effectively with customers, vendors, partners, and other team members
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability to work with minimal supervision
  • Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position


Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

  • Suggests areas for improvement in internal processes along with possible solutions.
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com.