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Housekeeping Supervisor
Sonesta International Hotels
location-iconCambridge MA

DUTIES AND RESPONSIBILITIES:· Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to theSonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.· Partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while makingany recommendations for disciplinary and other human resources-related actions.· Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and publicareas are clean and in good repair to meet guest expectations. Advise employees of deficiencies and instruct oncorrective action. Provide retraining as needed.· Assist with training of employees and ensuring that they have the tools and equipment needed to effectivelycarry out their respective job duties.· Assist with scheduling and room cleaning assignments to ensure proper coverage.· May perform all housekeeping duties necessary including cleaning guest suites and hotel public space to ensureguest satisfaction and owner expectations.· Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies.· Monitor commercial laundry supplies and equipment to ensure they are sufficient and in working order.· Manage procedures of lost and found items.· Promote teamwork and quality service through daily communication and coordination with other shifts anddepartmental management.· Ensure compliance with federal, state and local laws regarding health and safety services.· Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:· High School Diploma or equivalent plus two years housekeeping experience including some supervisorytraining/experience.· Previous background from the extended stay industry preferred.· Ability to speak, read, and write fluent English; other languages beneficial.· Reading and writing abilities are required in order to document tasks completed, to order supplies, to receiveinstructions for the day and/or to read equipment manuals including safety information.· Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.· Problem solving, reasoning, motivating, organizational and training abilities.· Experience with Microsoft Office preferred.· Frequently standing up, bending, climbing, kneeling, and moving about the facility.· Will be required to regularly use commercial cleaning chemicals.· Carrying, lifting or pulling items weighing up to 50 pounds.· Will be required to work mornings, evening, weekends, and holidays.Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Full Time
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Housekeeper Part Time-101020
Extended Stay America
location-iconWaltham MA

POSITION PURPOSE AND SUMMARY The Housekeeping Attendant (or "Housekeeper") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests and associates. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures. Watch A Day in the Life video for Housekeeper (English) https://vimeo.com/showcase/5180017/video/291794067 Watch A Day in the Life video for Housekeeper (Spanish) https://vimeo.com/showcase/5180017/video/311773198 MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. Cleans assigned guest rooms with adherence to company standards, policies and procedures. Ensures housekeeping carts, cart rooms and laundry areas are maintained to company standard while in use. Stocks carts and cart rooms if necessary and or directed by management. Reports all maintenance issues directly to the front desk and/or manager on duty. Reports any guest property that may be leftover in the room directly to the front desk and manager on duty. Assists and provides reasonable accommodations in response to guest requests whenever possible and practical. Compliance with all safety and security policies and procedures. OTHER DUTIES Assisting to clean other areas of the hotel as assigned by the manager when needed to include (but not limited to) associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Responsible for maintaining overall hotel cleanliness. Other duties as requested by the management team. BENEFITS Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) COMPENSATION   For Colorado Applicants Only: To view pay range information for the position; please click on the following link: https://recruiting.adp.com/src/ColoradoEqualPayforEqualWorkAct.dbprop?x=y&oemID=RTI_1218301&siteLive=false&_ext=pdf KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES Ability to understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff. Ability to understand and follow guidelines, adhere to timed objectives, productivity measurements and similar company standards and expectations. Ability to apply good judgment at all times. ENVIRONMENTAL JOB REQUIREMENTS The associate must be able to perform thorough cleaning of facilities pursuant to company standards, policies and procedures. While performing the duties of this job, the associate is regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds. The associate must be able to position self to access low areas, traverse heights and remain stable while doing so, balance,and the ability to bend, kneel, or crouch. The associate must be able to occasionally push/pull objects (carts/cleaning equipment) weighing upto 50 pounds. The associate must have the ability to discern or detect items in guest rooms to ensure safe performance of work. The associate may frequently work in outside weather conditions (depending on hotel). The associate occasionally works in wet humid conditions (non weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electical shock. The work environment typically will be at moderate to loud noise levels. The associate may be asked to travel to help additional locations within a reasonable geography.   MINIMUM QUALIFICATIONS No prior experience or training necessary. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Part Time
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Housekeeping Attendant
Sonesta International Hotels
location-iconCambridge MA

DUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Work with Room Attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to Room Attendants.Maintain the cleanliness and organization of floor closets and corridors to include removing trash, wiping down shelves/counters; sweeping, moping and/or vacuuming floors; and removing non-floor closet items and storing in appropriate areas.Respond to guests’ requests such as in a timely and efficient manner.Clean other designated areas such as public restrooms, storage rooms, and other public area spaces.Report needed repairs or unsafe conditions to supervisor.Respond to special requests, guest complaints, and the delivery of housekeeping/room supplies to achieve complete guest satisfaction.Minimize waste of supplies and amenities within all areas of housekeeping.Deliver lost and found items according to established procedures.May regularly assist with deep cleaning projects.When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order.  Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items.  Fold and store clean linens, report damages to supervisor.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Ensure compliance with federal, state and local laws regarding health and safety services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:Some previous housekeeping experience preferred.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English is preferred; other languages beneficial.Basic reading, writing and mathematical abilities are preferred.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 75 pounds.Will be required to regularly use commercial cleaning chemicals.Will be required to work mornings, evening, weekends, and holidays.Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Full Time
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Overnight House Attendant
Sonesta International Hotels
location-iconDanvers MA

DUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Work with Room Attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to Room Attendants.Maintain the cleanliness and organization of floor closets and corridors to include removing trash, wiping down shelves/counters; sweeping, moping and/or vacuuming floors; and removing non-floor closet items and storing in appropriate areas.Respond to guests’ requests such as in a timely and efficient manner.Clean other designated areas such as public restrooms, storage rooms, and other public area spaces.Report needed repairs or unsafe conditions to supervisor.Respond to special requests, guest complaints, and the delivery of housekeeping/room supplies to achieve complete guest satisfaction.Minimize waste of supplies and amenities within all areas of housekeeping.Deliver lost and found items according to established procedures.May regularly assist with deep cleaning projects.When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order.  Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items.  Fold and store clean linens, report damages to supervisor.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Ensure compliance with federal, state and local laws regarding health and safety services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:Some previous housekeeping experience preferred.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English is preferred; other languages beneficial.Basic reading, writing and mathematical abilities are preferred.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 75 pounds.Will be required to regularly use commercial cleaning chemicals.Will be required to work mornings, evening, weekends, and holidays.Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Full Time
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Room Attendant - Full Time-5
Sonesta International Hotels
location-iconNewton MA

DUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order.  Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items.  Fold and store clean linens, report damages to supervisor.Minimize waste of supplies and amenities within all areas of housekeeping.May regularly assist with deep cleaning projects.Report needed repairs or unsafe conditions to supervisor.Handle all lost and found items according to established procedures.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Ensure compliance with federal, state and local laws regarding health and safety services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:Some previous housekeeping experience preferred.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English is preferred; other languages beneficial.Basic reading, writing and mathematical abilities are preferred.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 75 pounds.Will be required to regularly use commercial cleaning chemicals.Will be required to work mornings, evening, weekends, and holidays.Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Full Time
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Housekeeping / Linen Runner
Sonesta International Hotels
location-iconCambridge MA

Key Job FunctionsReceive soiled and sort all articles by kind, color and degree of soil. Inspect all laundry and linens and records all damaged or stained items.Operate washers and dryers according to hotel standards and manufacturers’ guidelines.Monitor laundry supplies and equipment to ensure they are sufficient and in working order.Fold and store clean linens, report damages to supervisor.Minimize waste of supplies and amenities within all areas of the laundry and housekeeping.Ensure compliance with federal, state and local laws regarding health and safety services.Deliver Passionate & Engaging Service to our GuestsYou will be passionate and truly engaged in taking care of our guests,  recognizing individual guests and anticipating their unique needs in order to exceed their expectationsOther duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.Additional Job DescriptionMaintain health and safety protocols established by Stay Safe at Sonesta ProgramSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Full Time
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Room Attendant-2
Sonesta International Hotels
location-iconWaltham MA

DUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order.  Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items.  Fold and store clean linens, report damages to supervisor.Minimize waste of supplies and amenities within all areas of housekeeping.May regularly assist with deep cleaning projects.Report needed repairs or unsafe conditions to supervisor.Handle all lost and found items according to established procedures.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Ensure compliance with federal, state and local laws regarding health and safety services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:Some previous housekeeping experience preferred.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English is preferred; other languages beneficial.Basic reading, writing and mathematical abilities are preferred.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 75 pounds.Will be required to regularly use commercial cleaning chemicals.Will be required to work mornings, evening, weekends, and holidays.Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Full Time
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Room Attendant- Part Time Shifts Available
Sonesta International Hotels
location-iconSomerville MA

DUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order.  Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items.  Fold and store clean linens, report damages to supervisor.Minimize waste of supplies and amenities within all areas of housekeeping.May regularly assist with deep cleaning projects.Report needed repairs or unsafe conditions to supervisor.Handle all lost and found items according to established procedures.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Ensure compliance with federal, state and local laws regarding health and safety services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:Some previous housekeeping experience preferred.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English is preferred; other languages beneficial.Basic reading, writing and mathematical abilities are preferred.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 75 pounds.Will be required to regularly use commercial cleaning chemicals.Will be required to work mornings, evening, weekends, and holidays.Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Part Time
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Room Attendant- Comprehensive Benefits
Sonesta International Hotels
location-iconCambridge MA

DUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order.  Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items.  Fold and store clean linens, report damages to supervisor.Minimize waste of supplies and amenities within all areas of housekeeping.May regularly assist with deep cleaning projects.Report needed repairs or unsafe conditions to supervisor.Handle all lost and found items according to established procedures.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Ensure compliance with federal, state and local laws regarding health and safety services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:Some previous housekeeping experience preferred.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English is preferred; other languages beneficial.Basic reading, writing and mathematical abilities are preferred.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 75 pounds.Will be required to regularly use commercial cleaning chemicals.Will be required to work mornings, evening, weekends, and holidays.Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Full Time
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House Attendant
Sonesta International Hotels
location-iconStoughton MA

DUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Work with Room Attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to Room Attendants.Maintain the cleanliness and organization of floor closets and corridors to include removing trash, wiping down shelves/counters; sweeping, moping and/or vacuuming floors; and removing non-floor closet items and storing in appropriate areas.Respond to guests’ requests such as in a timely and efficient manner.Clean other designated areas such as public restrooms, storage rooms, and other public area spaces.Report needed repairs or unsafe conditions to supervisor.Respond to special requests, guest complaints, and the delivery of housekeeping/room supplies to achieve complete guest satisfaction.Minimize waste of supplies and amenities within all areas of housekeeping.Deliver lost and found items according to established procedures.May regularly assist with deep cleaning projects.When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order.  Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items.  Fold and store clean linens, report damages to supervisor.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Ensure compliance with federal, state and local laws regarding health and safety services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:Some previous housekeeping experience preferred.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English is preferred; other languages beneficial.Basic reading, writing and mathematical abilities are preferred.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 75 pounds.Will be required to regularly use commercial cleaning chemicals.Will be required to work mornings, evening, weekends, and holidays.Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Full Time
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Housekeeping Supervisor
UnitedService Companies
location-iconBoston MA

Job DescriptionJob Summary:Assist housekeeping manager/executive housekeeping in daily operations, maintaining overall cleanliness of the hotel, including guest rooms and public area. Ensure guests are satisfied with cleanliness of room, respond to guest needs, ensure safety and security of rooms, maintain inventories and cost control, selecting, training, maintaining, and managing a skilled team. Establish a friendly atmosphere of superior guest service and product quality.Responsibility/Duties:Ensure proper scheduling daily for operational needsMaintain brand standards for both guest rooms and public areas, inspecting them to ensure all standards are metTrain staff in all aspects of housekeeping, including guest serviceCheck all VIP arrival rooms, ready prior to 3pmCheck employee time punchesCoach and counsel / Document employeesInspections of rooms and guest areasCommunicate with hotel management needsEnsure all employees have all supplies needed to complete tasksInterview prospective employeesRun pre-shift meetings, communicating daily events to staffWork Product:Daily check list Daily recap emailsPayroll recapsSchedulingInspection sheetsGuest surveysDocumentation HR reports (accident reports, etc.) as needed Training sign off sheets as neededPerformance Measurement:AttendanceGuest satisfaction surveysIncentivesHotel manager satisfactionScheduling to decrease/stop overtimeTraining sheetsQualifications: High School Diploma2 years' experience in hotel industryComputer proficient (Microsoft office, time keeping systems)Bi-lingualAbility to work flexible schedule, including holidays and weekendsAbility to multi-taskAttention to detailGood attitudeAbility to stand, walk, bend, and use stairs throughout duration of shift

Full Time
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Purchasing Supervisor
Sonesta International Hotels
location-iconCambridge MA

Principle Duties and Responsibilities (Essential Functions) include: Purchase all food, beverage, and controllable items for the Hotel.Prepare and organize all Purchase Orders and other related paperworkHelp managers negotiate prices with vendors as part of the competitive bid processSupervise Receiving and Storeroom including hiring, scheduling, and discipline of employeesMaintain PAR-Stock’s and advise Controller of increases and/or decreases deemed necessarySupervise and participate in monthly inventories of all food, beverage and controllable items, in coordination with kitchen staff, housekeeping staff, and the ControllerCoordinate and assist in special projects relating to PurchasingWork closely with F&B Management and Controller in an effort to maintain or lower Food & Beverage costs through PurchasingResearch new products and vendorsWork with managers in setting standards for goods required and assuring goods received meet standardsAttend department meetingsPerform other duties or projects as requested by management.Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Full Time
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Director of Front Office Operations
Sonesta International Hotels
location-iconCambridge MA

DUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.Manage the front office and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.Responsible to manage all approvals, billing, and collections of hotel’s Accounts Receivables.Prepare Month End Reporting for the preparation of hotel financial reports.Work closely with all housekeeping and laundry functions to ensure compliance with quality and brand standards in all areas of the hotel.Establish, implement, and inspect that procedures to ensure all guest rooms and public areas are clean and in proper condition to meet guest expectations and brand standards.Provide regular direction and manage hotel operations to establish and implement procedures to ensure routine inspections of all guest rooms/suites and public areas to ensure all are clean and/or in good repair.Ensure the proper process is in place to manage and report on department expenses.Work with the General Manager on the identification of budget variances within the Front Desk Office.Purchase and/or requisition for the inventory to ensure adequate minimum and maximum stocks of all materials and equipment.Ensure the proper process is in place to manage and report on the human resources and benefits programs within the Front Office. This includes the recruiting, onboarding, training, ongoing performance management, and offboarding of all Front Office associates.Ensure the proper process is in place to manage and report on the proper use, maintenance and location of all information technology hardware and software provided to the Front Office.Ensure the proper process is in place to manage and report on the purchasing of all supplies needed to manage the hotel. This includes the proper use of any platforms and/or programs to leverage purchasing power and the analysis of hotel spending to identify efficiencies.Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Enforce hotel standards, policies, and procedures are in place within the operations departments.Act as “Manager on duty” as required.Regularly sell hotel rooms through direct client contact.Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:Bachelor’s degree in Hotel Administration, Business Administration or related field preferred.Two years of previous supervisory experience preferred.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.Problem solving, reasoning, motivating, organizational and training abilities.Ability to prioritize and organize work assignments.Experience with Microsoft Office and Opera systems preferred.Ability to travel including some overnight travel is required.Valid driver’s license required.Frequently standing up, bending, climbing, kneeling, and moving about the facilitySonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Full Time
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Room Attendant- Full Time Shifts Available
Sonesta International Hotels
location-iconBraintree MA

DUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order.  Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items.  Fold and store clean linens, report damages to supervisor.Minimize waste of supplies and amenities within all areas of housekeeping.May regularly assist with deep cleaning projects.Report needed repairs or unsafe conditions to supervisor.Handle all lost and found items according to established procedures.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Ensure compliance with federal, state and local laws regarding health and safety services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:Some previous housekeeping experience preferred.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English is preferred; other languages beneficial.Basic reading, writing and mathematical abilities are preferred.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 75 pounds.Will be required to regularly use commercial cleaning chemicals.Will be required to work mornings, evening, weekends, and holidays.Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Full Time
job-list-card-figure
Housekeeper Full Time-101010
Extended Stay America
location-iconWaltham MA

POSITION PURPOSE AND SUMMARY The Housekeeping Attendant (or "Housekeeper") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests and associates. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures. Watch A Day in the Life video for Housekeeper  (English)   https://vimeo.com/showcase/5180017/video/291794067 Watch A Day in the Life video for Housekeeper (Spanish)   https://vimeo.com/showcase/5180017/video/311773198 MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. Cleans assigned guest rooms with adherence to company standards, policies and procedures. Ensures housekeeping carts, cart rooms and laundry areas are maintained to company standard while in use. Stocks carts and cart rooms if necessary and or directed by management. Reports all maintenance issues directly to the front desk and/or manager on duty. Reports any guest property that may be leftover in the room directly to the front desk and manager on duty. Assists and provides reasonable accommodations in response to guest requests whenever possible and practical. Compliance with all safety and security policies and procedures. OTHER DUTIES Assisting to clean other areas of the hotel as assigned by the manager when needed to include (but not limited to) associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Responsible for maintaining overall hotel cleanliness. Other duties as requested by the management team. BENEFITS Medical Insurance Dental Insurance Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Employer Paid Basic Life and AD&D Insurance Employer Paid Long Term Disability Optional Employee Paid - Voluntary Benefits Short-Term Disability Buy-Up Long-Term Disability Supplemental Life Insurance Dependent Life Insurance 401(k) Savings Plan Paid Time Off Employee Assistance Program (EAP)   COMPENSATION   For Colorado Applicants Only: To view pay range information for the position; please click on the following link: https://recruiting.adp.com/src/ColoradoEqualPayforEqualWorkAct.dbprop?x=y&oemID=RTI_1218301&siteLive=false&_ext=pdf KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES Ability to understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff. Ability to understand and follow guidelines, adhere to timed objectives, productivity measurements and similar company standards and expectations. Ability to apply good judgment at all times. ENVIRONMENTAL JOB REQUIREMENTS The associate must be able to perform thorough cleaning of facilities pursuant to company standards, policies and procedures. While performing the duties of this job, the associate is regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds. The associate must be able to position self to access low areas, traverse heights and remain stable while doing so, balance,and the ability to bend, kneel, or crouch. The associate must be able to occasionally push/pull objects (carts/cleaning equipment) weighing upto 50 pounds. The associate must have the ability to discern or detect items in guest rooms to ensure safe performance of work. The associate may frequently work in outside weather conditions (depending on hotel). The associate occasionally works in wet humid conditions (non weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electical shock. The work environment typically will be at moderate to loud noise levels. The associate may be asked to travel to help additional locations within a reasonable geography.   MINIMUM QUALIFICATIONS No prior experience or training necessary. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Full Time
job-list-card-figure
Housekeeper Full Time-101010
Extended Stay America
location-iconWoburn MA

POSITION PURPOSE AND SUMMARY The Housekeeping Attendant (or "Housekeeper") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests and associates. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures. Watch A Day in the Life video for Housekeeper  (English)   https://vimeo.com/showcase/5180017/video/291794067 Watch A Day in the Life video for Housekeeper (Spanish)   https://vimeo.com/showcase/5180017/video/311773198 MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. Cleans assigned guest rooms with adherence to company standards, policies and procedures. Ensures housekeeping carts, cart rooms and laundry areas are maintained to company standard while in use. Stocks carts and cart rooms if necessary and or directed by management. Reports all maintenance issues directly to the front desk and/or manager on duty. Reports any guest property that may be leftover in the room directly to the front desk and manager on duty. Assists and provides reasonable accommodations in response to guest requests whenever possible and practical. Compliance with all safety and security policies and procedures. OTHER DUTIES Assisting to clean other areas of the hotel as assigned by the manager when needed to include (but not limited to) associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Responsible for maintaining overall hotel cleanliness. Other duties as requested by the management team. BENEFITS Medical Insurance Dental Insurance Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Employer Paid Basic Life and AD&D Insurance Employer Paid Long Term Disability Optional Employee Paid - Voluntary Benefits Short-Term Disability Buy-Up Long-Term Disability Supplemental Life Insurance Dependent Life Insurance 401(k) Savings Plan Paid Time Off Employee Assistance Program (EAP)   COMPENSATION   For Colorado Applicants Only: To view pay range information for the position; please click on the following link: https://recruiting.adp.com/src/ColoradoEqualPayforEqualWorkAct.dbprop?x=y&oemID=RTI_1218301&siteLive=false&_ext=pdf KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES Ability to understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff. Ability to understand and follow guidelines, adhere to timed objectives, productivity measurements and similar company standards and expectations. Ability to apply good judgment at all times. ENVIRONMENTAL JOB REQUIREMENTS The associate must be able to perform thorough cleaning of facilities pursuant to company standards, policies and procedures. While performing the duties of this job, the associate is regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds. The associate must be able to position self to access low areas, traverse heights and remain stable while doing so, balance,and the ability to bend, kneel, or crouch. The associate must be able to occasionally push/pull objects (carts/cleaning equipment) weighing upto 50 pounds. The associate must have the ability to discern or detect items in guest rooms to ensure safe performance of work. The associate may frequently work in outside weather conditions (depending on hotel). The associate occasionally works in wet humid conditions (non weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electical shock. The work environment typically will be at moderate to loud noise levels. The associate may be asked to travel to help additional locations within a reasonable geography.   MINIMUM QUALIFICATIONS No prior experience or training necessary. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Full Time
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Room Attendant- Part Time Shifts Available
Sonesta International Hotels
location-iconSudbury MA

DUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order.  Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items.  Fold and store clean linens, report damages to supervisor.Minimize waste of supplies and amenities within all areas of housekeeping.May regularly assist with deep cleaning projects.Report needed repairs or unsafe conditions to supervisor.Handle all lost and found items according to established procedures.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Ensure compliance with federal, state and local laws regarding health and safety services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:Some previous housekeeping experience preferred.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English is preferred; other languages beneficial.Basic reading, writing and mathematical abilities are preferred.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 75 pounds.Will be required to regularly use commercial cleaning chemicals.Will be required to work mornings, evening, weekends, and holidays.Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Part Time
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Room Attendant- Comprehensive Benefits
Sonesta International Hotels
location-iconStoughton MA

DUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order.  Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items.  Fold and store clean linens, report damages to supervisor.Minimize waste of supplies and amenities within all areas of housekeeping.May regularly assist with deep cleaning projects.Report needed repairs or unsafe conditions to supervisor.Handle all lost and found items according to established procedures.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Ensure compliance with federal, state and local laws regarding health and safety services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:Some previous housekeeping experience preferred.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English is preferred; other languages beneficial.Basic reading, writing and mathematical abilities are preferred.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 75 pounds.Will be required to regularly use commercial cleaning chemicals.Will be required to work mornings, evening, weekends, and holidays.Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Full Time
job-list-card-figure
Housekeeping Supervisor - Hampton/Homewood Boston Seaport
Hilton
location-iconBoston MA

A Housekeeping Supervisor is responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Housekeeping Supervisor, you would be responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Lead, train and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards Assess inventory of, assign for cleaning and inspect rooms Verify and report status and/or discrepancies of rooms Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas Perform Room Attendant and/or Houseperson duties, as needed Assist in performance evaluations of Room Attendants and Housepersons, as needed Respond to special guest requests in a timely, friendly and efficient mannerWhat are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Full Time
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Room Attendant Full Time- DoubleTree by Hilton Boston Bayside
Hilton
location-iconBoston MA

Job DescriptionA Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuumingChange and replenish bed linens, towels and guest amenities, as neededPerform deep cleaning tasks, as neededStock, maintain and transport housekeeping supply cart on a daily basisDispose of trash and recyclablesRespond to special guest requests in a timely, friendly and efficient mannerPerform guest turn down service, as neededWhat are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes:Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Full Time
job-detail-figure
Housekeeping Supervisor
share-icon
Full Time
location-iconCambridge MA
Job Description

DUTIES AND RESPONSIBILITIES:

· Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the

Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.

· Partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while making

any recommendations for disciplinary and other human resources-related actions.

· Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public

areas are clean and in good repair to meet guest expectations. Advise employees of deficiencies and instruct on

corrective action. Provide retraining as needed.

· Assist with training of employees and ensuring that they have the tools and equipment needed to effectively

carry out their respective job duties.

· Assist with scheduling and room cleaning assignments to ensure proper coverage.

· May perform all housekeeping duties necessary including cleaning guest suites and hotel public space to ensure

guest satisfaction and owner expectations.

· Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies.

· Monitor commercial laundry supplies and equipment to ensure they are sufficient and in working order.

· Manage procedures of lost and found items.

· Promote teamwork and quality service through daily communication and coordination with other shifts and

departmental management.

· Ensure compliance with federal, state and local laws regarding health and safety services.

· Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

· High School Diploma or equivalent plus two years housekeeping experience including some supervisory

training/experience.

· Previous background from the extended stay industry preferred.

· Ability to speak, read, and write fluent English; other languages beneficial.

· Reading and writing abilities are required in order to document tasks completed, to order supplies, to receive

instructions for the day and/or to read equipment manuals including safety information.

· Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.

· Problem solving, reasoning, motivating, organizational and training abilities.

· Experience with Microsoft Office preferred.

· Frequently standing up, bending, climbing, kneeling, and moving about the facility.

· Will be required to regularly use commercial cleaning chemicals.

· Carrying, lifting or pulling items weighing up to 50 pounds.

· Will be required to work mornings, evening, weekends, and holidays.


Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
job-detail-figure
Housekeeping Supervisor
share-icon
Full Time
location-iconCambridge MA
Job Description

DUTIES AND RESPONSIBILITIES:

· Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the

Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.

· Partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while making

any recommendations for disciplinary and other human resources-related actions.

· Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public

areas are clean and in good repair to meet guest expectations. Advise employees of deficiencies and instruct on

corrective action. Provide retraining as needed.

· Assist with training of employees and ensuring that they have the tools and equipment needed to effectively

carry out their respective job duties.

· Assist with scheduling and room cleaning assignments to ensure proper coverage.

· May perform all housekeeping duties necessary including cleaning guest suites and hotel public space to ensure

guest satisfaction and owner expectations.

· Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies.

· Monitor commercial laundry supplies and equipment to ensure they are sufficient and in working order.

· Manage procedures of lost and found items.

· Promote teamwork and quality service through daily communication and coordination with other shifts and

departmental management.

· Ensure compliance with federal, state and local laws regarding health and safety services.

· Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

· High School Diploma or equivalent plus two years housekeeping experience including some supervisory

training/experience.

· Previous background from the extended stay industry preferred.

· Ability to speak, read, and write fluent English; other languages beneficial.

· Reading and writing abilities are required in order to document tasks completed, to order supplies, to receive

instructions for the day and/or to read equipment manuals including safety information.

· Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.

· Problem solving, reasoning, motivating, organizational and training abilities.

· Experience with Microsoft Office preferred.

· Frequently standing up, bending, climbing, kneeling, and moving about the facility.

· Will be required to regularly use commercial cleaning chemicals.

· Carrying, lifting or pulling items weighing up to 50 pounds.

· Will be required to work mornings, evening, weekends, and holidays.


Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.