At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM Like you, UnitedHealth Group is strong on innovation. And like you, we’ll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive, and positive for our members and providers. You’ll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you’ll have a chance to make an impact. This position is a telephonic position with a home - based office. You will work from home.You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.  Primary Responsibilities: Documents all patient interactions in a concise manner that is compliant with documentation requirements established in Job Aids  Conducts in-bound and out-bound calls for program requirements including, but not limited to patient appointment scheduling, provider outreach, assessing for special needs, Texas Health Steps, and access to care for farmworker children  Schedules and coordinates patient transportation, and follow-up for physician appointments as needed   Provides clerical and / or administrative support to clinical staff and managers for special projects and reports   Provides excellent customer service by serving as a resource to all internal and external customers   Maintains knowledge of all health plan benefits, network, regulations, HHSC requirements  Informs members of available community resources available to help meet their needs, including but not limited to: TANF, SNAP, CSHCN, WIC  Complete appropriate assessments and care plans as needed to streamline patient access to care  Submits internal and external referrals  Assist all patients with barriers to care  Performs all other related duties as assigned  Meet and maintain metrics daily This is high volume, customer service environment. You’ll need to be efficient, productive, and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED OR 3+ years in a medical customer service setting 2+ years of medical customer service experience 2+ experience working in a hospital, physician's office or medical clinic setting 1+ years of experience in an administrative (office) support role Intermediate proficiency with MS Word, Excel (create, edit, save documents) and Outlook (email and calendar management) Must reside in Texas Ability to travel up to 5% of the time for quarterly meetingsPreferred Qualifications: 2+ years of experience working within the health care Industry or with health care insurance Experience working in a call center Knowledge of ICD-9 and CPT codesTelecommuting Requirements: Dedicated work area established that is separated from other living areas that provides information privacy Ability to keep all company sensitive documents secure (if applicable) Reside in a location that can receive a high-speed internet connection (additional information on UnitedHealth Group approved internet providers and restrictions will be providedCareers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.SM*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN

Job Description:Director Software Engineering - Enterprise TechnologyThe RoleAs a Software Engineering Chapter Leader in Enterprise Technology supporting the Legal Risk and Compliance (LRC) area in the Corporate Technology Group (CTG) domain, the goal is to blend deep engineering knowledge and experience and an understanding of best of breed technologies with a passion for mentoring and developing associates. We are deeply committed to improving the value delivered to our customers. In an agile structure we collaborate with other leaders to establish the standards for the chapter, influence the strategic decisions and build solutions domain based on standard methodologies and engineering principles. Chapter Leaders directly lead a team of chapter members who primarily work within autonomous squads across product areas. We are dedicated to helping them grow and develop in their knowledge area and ensure alignment on the \u201Chow\u201D of the work they perform. We are committed to developing expertise and knowledge that brings the latest thinking and ideas to the forefront to empower others with that knowledge.The Expertise You HaveComputer Science or Software/Systems Engineering degree preferred.10+ years of engineering/development experienceHands on experience with design, development, and execution of solutionsExperience influencing strategic business directionExperience working with Risk and Compliance stakeholders, systems, and processesBackground in enterprise development experience to coach and partner on technology standards in Java, Spring, Python, CI/CD processes, demonstrable experience in cloud migration strategies and JavaScript frameworks.Experience with SaaS based solutionsExperience with Low Code platforms, workflows, Rule engines (such as Java Drools, Decisions, FICO, Activo, Sparkling, etc.)Knowledge of data integration patterns, Data migration, ETL tools like Kafka.Knowledge of supervision and surveillance tool Actimize / ACTOne is a plusExperience leading, coaching, mentoring, and developing people and teamsExperience identifying and acquiring talent needs, and resource planning and talent allocation across large organizationsBackground in enterprise development experience to coach and partner on technology standards in one or more development frameworks, understanding of CI/CD processes and demonstrable experience in cloud migration strategies (AWS / Azure)Financial services experience, preferredAgile leadership experience requiredThe Skills You BringCommitted people leader capable of developing others within your knowledge area to accelerate and achieve increased skill proficiencyStrong technology background focused on engineering excellence with the experience to guide and advise development teams to build a trusted leadership support model.Excellent interpersonal and communication skills with which you build and maintain strong cross-functional partnerships and relationships at all levels of the organizationContinuously improve and encourage an agile way of workingOptimally develop and proactively share your knowledge and perspectives and build the same expectation within your chapterIntellectually curious and model a culture of continuous learning, mentoring, and coachingYou take a data-focused approach to decision making, in day-to-day leadership and strategic tradeoff analysesYou are an excellent problem solver, able to assimilate information quickly and accommodate changeYou can logically break down, organize information, and explain itDeep knowledge and experience of engineering principles, patterns and practices and a commitment to continuous learning and improvement.Experience with modern agile engineering approaches and focus on operational excellence.The Value You DeliverEnsuring the team is aligned to strategic business priorities including workforce planning vital to provide increased value and results for our customers and the businessSupporting and empowering chapter members, to enable delivery of increased value in their team s resultsEnabling an agile and frictionless organization by demonstrating agile behaviorsProactively partnering with Chapter Area, Product Area, Center of Excellence, and Squad Leaders to other business leaders to:Influence strategic backlog and prioritization decisions related to your area of expertiseMeasure performance through established objectives and metrics and deliver agreed upon business, technology, and people resultsAlign chapter members across squads and product areas to ensure the best utilization of talent while also building learning opportunities and learning day content to develop skillsSet and apply standards and ensure the work performed is aligned with established road mapsRemove impediments to delivering valueActively share insights, knowledge, industry practices and developments across the organizationWorking with chapter members and squads, and functions to build and deliver technology solutionsConstantly promoting a culture of excellence and continuous improvementThe TeamThe Enterprise Technology Software Engineering Domain is newly formed and working in partnership with leaders in Enterprise Technology to deliver high quality solutions. This Engineering Leadership role is responsible for delivering innovative solutions. Some examples of Fidelity s technologies include micro services architecture, snowflake data aggregation, resilient application deployment on AWS, and other future state cloud solutions.Chapter Leads are responsible for partnering with Squad Leaders aligned to their chapter. Systems Analysts, Engineering, Architects and Squad Leads work in partnership on solutions. By demonstrating and promoting Fidelity and agile leadership behaviors, we evolve and sustain our innovative, agile organization.Company OverviewAt Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.#LI-HYBRIDPlease see below for the salary range for work locations in Colorado only:N/A Please see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:N/A Please see below for the salary range for work locations in California only:N/A Please see below for the salary range for work locations in Washington only:N/A Certifications: Company OverviewFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.Join UsAt Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling \u0022Dynamic Working.\u0022We invite you to Find Your Fidelity at fidelitycareers.com.Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.