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Emergency Communications Specialist
Cataldo Ambulance
location-iconMalden MA

About CataldoSince 1977, Cataldo Ambulance Service, Inc. has continually distinguished itself as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in our service area. Cataldo is the largest private EMS provider in Massachusetts, boasting a diverse portfolio of municipal-based and facility-based contracts. In addition to topping 50,000 911 transports annually, specialty contracts include some of the top medical facilities in the state, Fenway Park, Warrior Arena, and the TD Garden.Position HighlightsThe Emergency Communications Specialist is responsible for the effective communications and call entry for all calls coming into the Communications Center from persons requesting emergent or non-emergent medical service.This is an exciting opportunity for candidates with a strong customer service background who are looking for a fulfilling career. Emergency Communications Specialists are a lifeline to the person on the other end of the phone and have the opportunity to make a difference in the lives of those who are calling for help.Cataldo/Atlantic Ambulance Service is currently hiring Full-Time and Part-Time Emergency Communications Specialists in our Malden and Peabody Communications Centers. Starting salary range is $18-20 hr. Applicants with experience will be offered a rate competitive with their years of experience.Various schedules are available to include 3-4 day work weeks. Day, evening and overnight shifts are required as well as weekends and Holidays.Key ResponsibilitiesWork involves receiving and processing all non-emergency and emergency medical calls, rapidly gather relevant information during call screening process, provide pre-arrival instructions to a caller when applicable and dispatch the appropriate level of EMS responders. Additional duties include the scheduling and dispatching of ambulances and chair car for routine and emergent transports. Candidates must have good customer service skills, be capable of working in a fast-paced environment, possess outstanding communication and organizational skills, have the ability to multitask, and proficient in the utilization of computer aided dispatch systems (CAD).Job RequirementsHigh school diploma or general education degree (GED) preferred.Knowledge of medical terminology preferred but not requiredStrong communication skills via phone and email is required.Customer service experience in an office environment preferred.Must be able to work in a team setting.Must be detail oriented, punctual, able to multi-task effectively, and work in a fast paced environment.Experience in data entry and general operating knowledge of Microsoft Office preferred.Multi-task data entry 20 to 30 words per minute with active listening during call processing.Physical RequirementsMust be able to sit for long periods of timeTraining and Certifications:Classroom training is three weeks Monday through Friday 8AM – 5PM. Successful applicants will be certified as a 911 Telecommunicator, Emergency Medical Dispatch, C.P.R. and State 911 certification. Upon certification the following four weeks applicants will work on the job with a trainer in both of the communications centers before working independently.All training hours are paid and certification fees will be paid for by Cataldo Ambulance. Cataldo Ambulance Service offers career opportunity advancements throughout the company with a minimum one year of commitment within the communications center.APPLY TODAY TO GET ACCEPTED AND RESERVE YOUR SPOT.

Full Time
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Res. Counselor
MAB Community Services
location-iconWest roxbury MA

Job DescriptionJob Title: Residential Counselor Department: Adult Disabilities Services Reports To: Residential Coordinator FLSA Status: Non-Exempt Summary: Under the general supervision of the Residential Coordinator, the Residential Counselor provides support to participants in cluster homes with the goal of maximizing participants’ capacity for personal growth and community membership consistent with each participant's support plan. Residential Counselors work to ensure high quality of care for participants including in cluster homes and in relationship to community partners. Supervision, Training, and Administrative Responsibilities Actively participate in regular supervision and work with the Residential Coordinator to ensure a safe home environment for all participants. Participate in staff meetings, case reviews, ISPs and other required training seminars. Maintain all required certifications. Obtain and maintain Medication Administration Program Certification (MAP). Comply with MAB and DDS policies and applicable state laws. Complete tasks assigned by Residential Coordinator, Case Manager, AOD, MAP Consultant and all other supervisors as requested. Quality Assurance Ensure a safe and clean home for all participants. Assist and support participants to help maintain the home. Assist with data collection, progress notes and assessments in the implementation of ISPs. Comply with all program policies on documentation, communication, reporting, and confidentiality. Keep accurate accounting of participant and program funds. Dispense medications, obtain vital signs, and administer treatments to participants per physicians’ orders and according to Medication Administration Program (MAP) policy. Person Centered Planning and Support Advocate effectively for participants, ensuring participants' choices, interests and needs are supported and implemented consistent with their Individual Support Plan (ISP), including person centered planning. Provide direct support to and teach participants in the completion of their activities of daily living (including, but not limited to, bathing, cooking, cleaning, toileting, shopping) as required, including direct physical support as needed. Observe and report on participants’ physical, mental and emotional conditions. Serve as a positive role model in areas of interpersonal relations, social behavior, and appropriate dress for the weather, all while adhering to MAB policies. Manage challenging situations, facilitate problem-solving, and provide positive behavioral supports. Use sound judgment where limited guidelines exist. Community Partnerships Support participants to develop and maintain meaningful relationships with friends and family members. Provide opportunities for participants to become contributing members in the community. Seek out and support appropriate and safe community activities that reflect the participants’ interests. Facilitate and provide transportation to participants’ community activities, appointments, work, errands, medical visits, religious services (including the Emergency Room) etc.. Accompany participants to their community activities, appointments, work, errands, medical visits, religious services (including the Emergency Room) etc. Qualifications High school diploma or general education degree (GED); or equivalent combination of education and experience. Bachelor's degree and/or related experience preferred. Ability to communicate effectively with participants, their families, co-workers and community professionals. Ability to read and understand ISPs, records, logs, policies, and manuals, etc.. Ability to clearly write accurate and timely progress reports, log notes, assessments and other correspondence. Valid MA driver’s license and ability to drive program vehicles and wheelchair vans to transport participants to appointments, day programs, recreational activities, etc. Must be able to drive for extended periods of time and on highways as needed. Frequent walking, standing and driving. Must be able to maintain a high level of energy in a fast paced environment. Must be able to lift and/or carry lightweight and moderately heavy objects. Must be able to assist in lifting and transferring participants. Must be able to implement safety restraint procedures in response to emergencies or treatment plans, and apply First Aid and CPR. Comfort with computers and ability to learn new reporting software. MAB will assist employee with obtaining required MAP Certification, CPR and First Aid certificates if applicant does not have them when hired. In accordance with MAB's ADA policy, MAB will engage in an interactive dialogue with individuals to determine if the essential functions of the position may be fulfilled with or without a reasonable accommodation.(NDL RC2) Sun 9a-11p, Mon 3p-11p, Tues 2p-11p, Wed 2p-11p21 hrs

Full Time
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Histocompatibility Laboratory Manager (HLA)
American Red Cross
location-iconDedham MA

*_Make your career a force for good!_*If you’re looking to help save lives and contribute to the mission of one of the nation’s most respected humanitarian organizations, consider a career in biomedical services at the American Red Cross. As a Red Cross employee, you’ll have opportunities to grow your career and be recognized and rewarded for your efforts. Most importantly, you’ll work alongside dedicated individuals like yourself who live the values of our organization every day. Join us for a career that will motivate you to be your very best.The American Red Cross is proud to be one of the Top-Rated Workplaces: Best Non-Profits and Top-Rated Workplaces: Veterans based on rankings and reviews on Indeed.*Summary: *Supervise and assure the smooth daily operation of the HLA laboratory. Assist with maintaining the department’s goals and budget operations. Assist in managing and participating in internal (blood center and HLA laboratory), external (federal, state, local, AABB, American Society for Histocompatibility and Immunogenetics (ASHI), etc.) quality control, documentation, proficiency, and inspection programs. Oversee the implementation/validation of new testing procedures/equipment.Assist with the interviewing and evaluation of candidates to fill vacancies. Assist with the training, retraining and competency assessments of staff. Provide support, development and/or serve as a technical resource to internal or external customers including the demonstration of laboratory procedures to visiting scientists, physicians, and colleagues. Be available for emergency services, troubleshooting or on-call duties as required. Maintain appropriate state and board certifications, if applicable, and attend continuing education programs. May perform all HLA procedures, processes and special testing as needed. Performs work in compliance with accrediting agency standards.*Responsibilities: ** Supervise the daily operation of the HLA laboratory.* Assign laboratory tasks to staff and schedule testing in accordance with the laboratory manager’s instructions to achieve organizational and daily production goals and to ensure the timely and accurate completion of test results and issuing of testing reports to clients.* Supervise laboratory staff including, but not limited to, scheduling, training, coaching, and contributing input to performance evaluations.* Assist in the evaluation, discipline, transfer and discharge of staff; and the interviewing and evaluation of candidates.* May perform testing as appropriate.* Oversee the operation and maintenance of all laboratory equipment and software. Communicate with vendors; perform emergency equipment service or troubleshooting, when needed.* Oversee the execution of prescribed validation plans for processes and equipment.* Evaluate, prepare, validate and implement new laboratory techniques, procedures and the quality assurance program.* Assist in compliance, quality improvement activities and inspection management.* Review quality control results and other compliance tasks such as change control.* Review and interpret results; prepare and review final reports, written or electronic.* May compile and report monthly HLA testing statistics.* Coordinate periodic laboratory proficiency testing and reporting.* May sign-off on proficiency testing reports.* Demonstrate test procedures to visiting scientists, physicians, and colleagues.* Maintain an orderly workspace.* Oversee the ordering, receiving, inspection and preparation of supplies and reagents.* Oversee the receipt, coordination, shipment and transport of donor and patient blood samples.* Monitor adherence to standard operating procedures and interpret test results in accordance with the applicable regulatory requirements.* Assure records are reviewed, managed, and archived according to requirements.* Monitor discrepancy occurrences and resolutions to assure appropriate decisions, product dispositions and documentation of problems.* Take remedial actions and document when deviations occur from laboratory’s established performance specifications.* Ensure patient test results are reported only when the system is functioning properly.* Communicate with hospital or transfusion facility personnel to report patient findings, resolve problems, provide units to recipients and/or receive orders.* Provide reference and consultation services to hospitals and transfusion services.* Communicate and collaborate with internal customers in other departments and regions regarding testing schedules, coordination of the receipt of test results and hand-offs to improve quality and efficiency.* Perform internal and external customer education.* Prepare and present case studies and educational reviews, as requested.*Qualifications: ** Bachelor's degree in a biological science or chemistry.* Medical Laboratory Scientist (MLS), Medical Technologist (MT), Clinical Laboratory Scientist (CLS) or equivalent certification.* CHT(ABHI) or CHS(ABHI) certification or in the process of pursuing preferred.* Licensure if required by state.* Minimum 3 years of experience in an ASHI accredited histocompatibility laboratory.* Minimum 1 year of lead or supervisory experience. Supervisory experience in a clinical histocompatibility testing laboratory preferred.* Strong written and verbal communication skills.* Good organizational skills.* Ability to work on a team and independently.* Ability to provide training and guidance to laboratory personnel.* Good problem-solving skills for technical and personnel issues.* Must possess critical-thinking skills and strong attention to detail. Promote quality-driven work environment.* Knowledge of quality control, quality assurance principles and proficiency testing procedures. Proficient in HLA laboratory testing, workflow and organization. Knowledge of regulatory issues related to laboratory work performance.* Ability to delegate laboratory tasks or assignments to staff appropriately and effectively.* Effective time management skills.*The American Red Cross requires all new hires to be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for the organization must be fully vaccinated against COVID-19 by the start of their employment OR have begun the vaccination process before their start date. Upon being offered a position, individuals will be required to submit proof of vaccination. If you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemption. If seeking an exemption, you will be required to submit documentation and your request must be approved before being hired. *_The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law._LabJob Type: Full-timeBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee discount* Flexible spending account* Health insurance* Life insurance* Paid time off* Vision insuranceSchedule:* Monday to FridayEducation:* Bachelor's (Preferred)Work Location: One location

Full Time
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Individual Support Navigator - DS Individual Support - BONUS $3,000
Bay Cove
location-iconBoston MA

Bonus: $3,000, $1,500 at 3 months, $1,500 at 6 months Job Summary: Your position as a Support Navigator supports this mission as you provide the community based support and training to adults with severe physical disabilities in combination with a secondary disability to maintain and/or develop independent living (MRC) or individuals and/or families with intellectual or developmental disabilities maintain in their communities. This is a non-exempt position. Supervisory Responsibilities: None. Essential Functions of Position: Strict adherence to program model including clinical, programmatic and quality protocols (for example, staff & supervision meetings, trainings, data collection, community relationships, as required). Exercises strong clinical judgement in observing, supporting, resourcing and communicating. Assistance with finding accessible and affordable housing, managing PCA program (MRC Only), medication, personal health, finances, household management and transportation, requesting adaptive equipment, assessing vocational, educational, social and recreational opportunities, and developing self- advocacy. Implements and develops program activities to reinforce and develop skills which may include using the teachable moment. Follows and implements all program safety procedures including personal safety, crisis assessment, prevention, and needed intervention. Maintains programmatic documentation. Delivers supports and services in a culturally sensitive and responsive manner. Provides accurate and timely communication to Program Director regarding clinical, programmatic, operational, or community changes. Provides specialized training and instruction to individuals and coworkers (such as in the role of Medication Officer, Human Rights Officer, Van Officer, Safety Officer or Activities Coordinator) on an assigned basis. Performs other duties and projects as assigned by supervising personnel.Requirements for the Position: Master’s Degree or Bachelors with 2 years’ experience in Human Service Field Department of Public Health certification in medication administration is required. Applicants lacking Medication Certification must become certified within 90 days of date of hire to retain employment. Required to walk up and down stairs, provide emergency physical intervention as needed. Certified in Basic Prevent Training. Current driver's license and maintains a safe driving record. Ability to lift 20 pounds Use of personal cell phone and personal vehicle. A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame.Mission Traits: Utilizes a flexible and responsible work style that meets evolving needs of the agency. Works with integrity and respects the dignity and value of all individuals. Exhibits mission through job knowledge, pride in work role, and advocacy. Promotes diversity and inclusion of all individuals. Works in a collaborative, compassionate manner with stakeholder/partners.

Full Time
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Res. Counselor
MAB Community Services
location-iconRoslindale MA

Job DescriptionJob Title: Residential Counselor Department: Adult Disabilities Services Reports To: Residential Coordinator FLSA Status: Non-Exempt Summary: Under the general supervision of the Residential Coordinator, the Residential Counselor provides support to participants in cluster homes with the goal of maximizing participants’ capacity for personal growth and community membership consistent with each participant's support plan. Residential Counselors work to ensure high quality of care for participants including in cluster homes and in relationship to community partners. Supervision, Training, and Administrative Responsibilities Actively participate in regular supervision and work with the Residential Coordinator to ensure a safe home environment for all participants. Participate in staff meetings, case reviews, ISPs and other required training seminars. Maintain all required certifications. Obtain and maintain Medication Administration Program Certification (MAP). Comply with MAB and DDS policies and applicable state laws. Complete tasks assigned by Residential Coordinator, Case Manager, AOD, MAP Consultant and all other supervisors as requested. Quality Assurance Ensure a safe and clean home for all participants. Assist and support participants to help maintain the home. Assist with data collection, progress notes and assessments in the implementation of ISPs. Comply with all program policies on documentation, communication, reporting, and confidentiality. Keep accurate accounting of participant and program funds. Dispense medications, obtain vital signs, and administer treatments to participants per physicians’ orders and according to Medication Administration Program (MAP) policy. Person Centered Planning and Support Advocate effectively for participants, ensuring participants' choices, interests and needs are supported and implemented consistent with their Individual Support Plan (ISP), including person centered planning. Provide direct support to and teach participants in the completion of their activities of daily living (including, but not limited to, bathing, cooking, cleaning, toileting, shopping) as required, including direct physical support as needed. Observe and report on participants’ physical, mental and emotional conditions. Serve as a positive role model in areas of interpersonal relations, social behavior, and appropriate dress for the weather, all while adhering to MAB policies. Manage challenging situations, facilitate problem-solving, and provide positive behavioral supports. Use sound judgment where limited guidelines exist. Community Partnerships Support participants to develop and maintain meaningful relationships with friends and family members. Provide opportunities for participants to become contributing members in the community. Seek out and support appropriate and safe community activities that reflect the participants’ interests. Facilitate and provide transportation to participants’ community activities, appointments, work, errands, medical visits, religious services (including the Emergency Room) etc.. Accompany participants to their community activities, appointments, work, errands, medical visits, religious services (including the Emergency Room) etc. Qualifications High school diploma or general education degree (GED); or equivalent combination of education and experience. Bachelor's degree and/or related experience preferred. Ability to communicate effectively with participants, their families, co-workers and community professionals. Ability to read and understand ISPs, records, logs, policies, and manuals, etc.. Ability to clearly write accurate and timely progress reports, log notes, assessments and other correspondence. Valid MA driver’s license and ability to drive program vehicles and wheelchair vans to transport participants to appointments, day programs, recreational activities, etc. Must be able to drive for extended periods of time and on highways as needed. Frequent walking, standing and driving. Must be able to maintain a high level of energy in a fast paced environment. Must be able to lift and/or carry lightweight and moderately heavy objects. Must be able to assist in lifting and transferring participants. Must be able to implement safety restraint procedures in response to emergencies or treatment plans, and apply First Aid and CPR. Comfort with computers and ability to learn new reporting software. MAB will assist employee with obtaining required MAP Certification, CPR and First Aid certificates if applicant does not have them when hired. In accordance with MAB's ADA policy, MAB will engage in an interactive dialogue with individuals to determine if the essential functions of the position may be fulfilled with or without a reasonable accommodation.DUR RC6 Monday-Friday 9a-3p30

Full Time
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IBGLE Flexible Residential Support Specialist - ACCS - Subcontracted - Harbor House - BONUS $3,000
Bay Cove
location-iconBoston MA

Bay Cove Human Services has been recognized by the Boston Globe as one of the Top Places to Work in 2021. This is the sixth year that Bay Cove has been acknowledged for this distinction. Bonus: $3,000, $1,500 at 3 months, $1,500 at 6 monthsMission Statement:  Bay Cove Human Services partners with people to overcome challenges and realize personal potential.Job Summary: The Flexible Residential Support Specialist provides interventions and support to Persons residing in an Intensive Group Living Environment (IBGLE) and an Intensive Behavioral Assessment Group Living Environment (IBAGLE) to assist them in increasing independent living skills and maintaining community tenancy.  The Flexible Residential Support Specialist contributes to Bay Cove’s mission by partnering with Persons to work towards personal goals in order to achieve greater independence and improved quality of life. This is a non-exempt position.Supervisory Responsibilities:●     N/AEssential Functions of the Position:Provide flexible coverage of Harbor and Staniford residences as assigned by the RPDs or ARPDs to ensure appointment coverage or adequate shift coverage when other staff are accompanying Persons on appointments.Use verbal and non-verbal communications and actions to create a warm, welcoming, and trauma-informed environment in which Persons feel safe, supported, and empowered to voice needs, preferences, interests, and input.Implement interventions identified in Persons’ treatment plans to assist Persons in developing and utilizing skills in the areas of  activities of daily living; obtaining and maintaining housing, employment, school, and familial relationships; socialization and recreation; self-management of symptoms and medication self-administration; and health and well-being skills, such as healthy eating, physical activity, relaxation techniques.Coach Persons to carry out activities of daily living, including care of personal space and belongings and household maintenance, using the Tell, Show, Do, and Apply technique in order to assist Persons to build skills towards greater independence and only provide hands-on non-instructive assistance with activities of daily living when absolutely necessary.Document interventions carried out, progress made towards goals, and observed changes to physical health and mental status in daily notes in order to better inform assessment and treatment planning. Contribute to the provision of high-quality and effective clinical services and operational excellence by sharing observations in shift logs and by collaborating towards solutions during twice monthly staff meetings.Accompany Persons to medical, dental and psychiatric appointments or leisure activities via public transportation, agency vehicle, or staff car and teach skills for self-advocacy and safe use of community resources, including the provision of one-to-one supervisions and checks for Persons who need more support managing potentially harmful behaviors.Train Persons in medication self-administration procedures as designated in individual plans and administer medications in accordance with the standards of the Medication Administration Program (MAP) standards.Keep abreast of, and implement, all safety plans and procedures to ensure overall health and safety of Persons including engaging in crisis intervention through de-escalation techniques and access of emergency services as needed.Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals.Requirements for the Position:A bachelor’s degree in psychology or related field is preferred.At least one year of related experience required. A bachelor’s degree may be substituted with an additional two years of related experience for a total of three years of related experience.Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.Department of Public Health certification in medication administration required within 3 months of hire. Ability to climb stairs and carry up to 40 pounds, as well as the physical capacity to assist people with mobility impairments as needed.Valid driver's license preferred. Bilingual candidates encouraged to apply.A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame.Mission Traits:Utilizes a flexible and responsible work style that meets evolving needs of the agency. Works with integrity and respects the dignity and value of all individuals. Exhibits mission through job knowledge, pride in work role, and advocacy. Promotes diversity and inclusion of all individuals. Works in a collaborative, compassionate manner with stakeholder/ partners Schedule: Saturday and Sunday 8:00AM-4:00PM

Full Time
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Res. Counselor
MAB Community Services
location-iconHyde park MA

Job DescriptionJob Title: Residential Counselor Department: Adult Disabilities Services Reports To: Residential Coordinator FLSA Status: Non-Exempt Summary: Under the general supervision of the Residential Coordinator, the Residential Counselor provides support to participants in cluster homes with the goal of maximizing participants’ capacity for personal growth and community membership consistent with each participant's support plan. Residential Counselors work to ensure high quality of care for participants including in cluster homes and in relationship to community partners. Supervision, Training, and Administrative Responsibilities Actively participate in regular supervision and work with the Residential Coordinator to ensure a safe home environment for all participants. Participate in staff meetings, case reviews, ISPs and other required training seminars. Maintain all required certifications. Obtain and maintain Medication Administration Program Certification (MAP). Comply with MAB and DDS policies and applicable state laws. Complete tasks assigned by Residential Coordinator, Case Manager, AOD, MAP Consultant and all other supervisors as requested. Quality Assurance Ensure a safe and clean home for all participants. Assist and support participants to help maintain the home. Assist with data collection, progress notes and assessments in the implementation of ISPs. Comply with all program policies on documentation, communication, reporting, and confidentiality. Keep accurate accounting of participant and program funds. Dispense medications, obtain vital signs, and administer treatments to participants per physicians’ orders and according to Medication Administration Program (MAP) policy. Person Centered Planning and Support Advocate effectively for participants, ensuring participants' choices, interests and needs are supported and implemented consistent with their Individual Support Plan (ISP), including person centered planning. Provide direct support to and teach participants in the completion of their activities of daily living (including, but not limited to, bathing, cooking, cleaning, toileting, shopping) as required, including direct physical support as needed. Observe and report on participants’ physical, mental and emotional conditions. Serve as a positive role model in areas of interpersonal relations, social behavior, and appropriate dress for the weather, all while adhering to MAB policies. Manage challenging situations, facilitate problem-solving, and provide positive behavioral supports. Use sound judgment where limited guidelines exist. Community Partnerships Support participants to develop and maintain meaningful relationships with friends and family members. Provide opportunities for participants to become contributing members in the community. Seek out and support appropriate and safe community activities that reflect the participants’ interests. Facilitate and provide transportation to participants’ community activities, appointments, work, errands, medical visits, religious services (including the Emergency Room) etc.. Accompany participants to their community activities, appointments, work, errands, medical visits, religious services (including the Emergency Room) etc. Qualifications High school diploma or general education degree (GED); or equivalent combination of education and experience. Bachelor's degree and/or related experience preferred. Ability to communicate effectively with participants, their families, co-workers and community professionals. Ability to read and understand ISPs, records, logs, policies, and manuals, etc.. Ability to clearly write accurate and timely progress reports, log notes, assessments and other correspondence. Valid MA driver’s license and ability to drive program vehicles and wheelchair vans to transport participants to appointments, day programs, recreational activities, etc. Must be able to drive for extended periods of time and on highways as needed. Frequent walking, standing and driving. Must be able to maintain a high level of energy in a fast paced environment. Must be able to lift and/or carry lightweight and moderately heavy objects. Must be able to assist in lifting and transferring participants. Must be able to implement safety restraint procedures in response to emergencies or treatment plans, and apply First Aid and CPR. Comfort with computers and ability to learn new reporting software. MAB will assist employee with obtaining required MAP Certification, CPR and First Aid certificates if applicant does not have them when hired. In accordance with MAB's ADA policy, MAB will engage in an interactive dialogue with individuals to determine if the essential functions of the position may be fulfilled with or without a reasonable accommodation.SUM RC1 Sun 9a-11p, Mon 2p-11p, Tues 2p-11p, Wed 3p-11p40

Full Time
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Documentation & Administrative Specialist - DS Individual Supports - $3,000 Bonus
Bay Cove
location-iconBoston MA

$3,000 Bonus - $1,500 after 3 months, $1,500 after 6 monthsMission Statement:Bay Cove Human Services partners with people to overcome challenges and realize personal potential.   Job Summary: Your position as an Individual Support Specialist supports this mission as you provide the community based support and training to adults with I/DD and Autism to maintain and/or develop independent living.  This is a non-exempt position.  Supervisory Responsibilities:None. Essential Functions of Position:Strict adherence to program model including clinical, programmatic and quality protocols (for example, staff & supervision meetings, trainings, data collection, community relationships, as required).Exercises strong clinical judgement in observing, supporting, resourcing and communicating.Teaches and reinforces activities of daily living (such as medication management, hygiene, cleaning, personal property management, relationship development, budgeting, transportation skills, and safety).Implements and develops program activities to reinforce and develop skills which may include using the teachable moment.Follows and implements all program safety procedures including personal safety, crisis assessment, prevention, and needed intervention.Maintains programmatic documentation.Delivers supports and services in a culturally sensitive and responsive manner.Provides accurate and timely communication to Program Director regarding clinical, programmatic, operational, or community changes. Provides specialized training and instruction to individuals and coworkers (such as in the role of Medication Officer, Human Rights Officer, Van Officer, Safety Officer or Activities Coordinator) on an assigned basis.Performs other duties and projects as assigned by supervising personnel.Requirements for the Position:Bachelor’s Preferred, experience will be considered in lieu of degree.  Department of Public Health certification in medication administration is required. Applicants lacking Medication Certification must become certified within 90 days of date of hire to retain employment.Required to walk up and down stairs, provide emergency physical intervention as needed.Certified in Prevent Training. *Applicants lacking Prevent Certification must become certified within 90 days of date of hire to retain employment*.Current driver's license and maintains a safe driving record.Use of personal cell phone and personal vehicle.  A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame.Mission Traits:Utilizes a flexible and responsible work style that meets evolving needs of the agency.Works with integrity and respects the dignity and value of all individuals.Exhibits mission through job knowledge, pride in work role, and advocacy.Promotes diversity and inclusion of all individuals.Works in a collaborative, compassionate manner with stakeholder/partners.

Full Time
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Res. Counselor
MAB Community Services
location-iconWestwood MA

Job DescriptionJob Title: Residential Counselor Department: Adult Disabilities Services Reports To: Residential Coordinator FLSA Status: Non-Exempt Summary: Under the general supervision of the Residential Coordinator, the Residential Counselor provides support to participants in cluster homes with the goal of maximizing participants’ capacity for personal growth and community membership consistent with each participant's support plan. Residential Counselors work to ensure high quality of care for participants including in cluster homes and in relationship to community partners. Supervision, Training, and Administrative Responsibilities Actively participate in regular supervision and work with the Residential Coordinator to ensure a safe home environment for all participants. Participate in staff meetings, case reviews, ISPs and other required training seminars. Maintain all required certifications. Obtain and maintain Medication Administration Program Certification (MAP). Comply with MAB and DDS policies and applicable state laws. Complete tasks assigned by Residential Coordinator, Case Manager, AOD, MAP Consultant and all other supervisors as requested. Quality Assurance Ensure a safe and clean home for all participants. Assist and support participants to help maintain the home. Assist with data collection, progress notes and assessments in the implementation of ISPs. Comply with all program policies on documentation, communication, reporting, and confidentiality. Keep accurate accounting of participant and program funds. Dispense medications, obtain vital signs, and administer treatments to participants per physicians’ orders and according to Medication Administration Program (MAP) policy. Person Centered Planning and Support Advocate effectively for participants, ensuring participants' choices, interests and needs are supported and implemented consistent with their Individual Support Plan (ISP), including person centered planning. Provide direct support to and teach participants in the completion of their activities of daily living (including, but not limited to, bathing, cooking, cleaning, toileting, shopping) as required, including direct physical support as needed. Observe and report on participants’ physical, mental and emotional conditions. Serve as a positive role model in areas of interpersonal relations, social behavior, and appropriate dress for the weather, all while adhering to MAB policies. Manage challenging situations, facilitate problem-solving, and provide positive behavioral supports. Use sound judgment where limited guidelines exist. Community Partnerships Support participants to develop and maintain meaningful relationships with friends and family members. Provide opportunities for participants to become contributing members in the community. Seek out and support appropriate and safe community activities that reflect the participants’ interests. Facilitate and provide transportation to participants’ community activities, appointments, work, errands, medical visits, religious services (including the Emergency Room) etc.. Accompany participants to their community activities, appointments, work, errands, medical visits, religious services (including the Emergency Room) etc. Qualifications High school diploma or general education degree (GED); or equivalent combination of education and experience. Bachelor's degree and/or related experience preferred. Ability to communicate effectively with participants, their families, co-workers and community professionals. Ability to read and understand ISPs, records, logs, policies, and manuals, etc.. Ability to clearly write accurate and timely progress reports, log notes, assessments and other correspondence. Valid MA driver’s license and ability to drive program vehicles and wheelchair vans to transport participants to appointments, day programs, recreational activities, etc. Must be able to drive for extended periods of time and on highways as needed. Frequent walking, standing and driving. Must be able to maintain a high level of energy in a fast paced environment. Must be able to lift and/or carry lightweight and moderately heavy objects. Must be able to assist in lifting and transferring participants. Must be able to implement safety restraint procedures in response to emergencies or treatment plans, and apply First Aid and CPR. Comfort with computers and ability to learn new reporting software. MAB will assist employee with obtaining required MAP Certification, CPR and First Aid certificates if applicant does not have them when hired. In accordance with MAB's ADA policy, MAB will engage in an interactive dialogue with individuals to determine if the essential functions of the position may be fulfilled with or without a reasonable accommodation.(MBK ON1) Saturday 9p to 9a, Sunday 9p to 9a, Monday 11p to 9a34 hrs

Full Time
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Residential Counselor II- Meraki House - BONUS $3,000
Bay Cove
location-iconBoston MA

Bay Cove Human Services has been recognized by the Boston Globe as one of the Top Places to Work in 2021. This is the sixth year that Bay Cove has been acknowledged for this distinction.   Bonus: $3,000, $1,500 at 3 months, $1,500 at 6 monthsResidential counselor supports this mission as you regularly provide direct care services to adults living in a medical Bay Cove residential program in a manner that promotes the development of independent and community living skills and an improved quality of life. This is a non-exempt position.Supervisory Responsibilities:NoneEssential Functions of PositionStrict adherence to program model including clinical, programmatic and quality protocols (for example, house, staff, supervision meetings, trainings, data collection, community relationships, as required).Exercises strong clinical judgement in observing, supporting, resourcing and communicating Teaches and reinforces activities of daily living (such as medication management, hygiene, cleaning, personal property management, relationship development, budgeting, and safety).Implements and develops program activities to reinforce and develop skills which may include using the teachable moment. Follows and implements all program safety procedures including crisis assessment, prevention and needed intervention.Accompanies individuals to medical, dental and psychiatric appointments or leisure activities via public transportation or agency vehicle.Maintains programmatic documentationPerforms household and property maintenance tasks toward the general upkeep of the residence.Provides specialized training and instruction to individuals and coworkers (such as in the role of Medication Officer, Human Rights Officer, Van Officer, Safety Officer or Activities Coordinator) on an assigned basis.Performs other duties and projects as assigned by supervising personnel.Requirements for the Position:1-3 years’ experience in human service setting. GED or High School Diploma required. Department of Public Health certification in medication administration is required. *Applicants lacking Medication Certification must become certified within 90 days of date of hire to retain employment*.Required to walk up and down stairs, provide emergency physical intervention as needed.Certified in Prevent Training.*Applicants lacking Prevent Certification must become certified within 90 days of date of hire to retain employment*.Current driver's license and maintains a safe driving record. A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame.Mission Traits:Utilizes a flexible and responsible work style that meets evolving needs of the agency.Works with integrity and respects the dignity and value of all individuals. Exhibits mission through job knowledge, pride in work role, and advocacy. Promotes diversity and inclusion of all individuals. Works in a collaborative, compassionate manner with stakeholder/partners.

Full Time
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IBGLE Intensive Residential Support Specialist - ACCS - Subcontracted - Harbor House-Bonus $3,000
Bay Cove
location-iconBoston MA

Bay Cove Human Services has been recognized by the Boston Globe as one of the Top Places to Work in 2021. This is the sixth year that Bay Cove has been acknowledged for this distinction. Bonus: $3,000, $1,500 at 6 months, $1,500 at 12 monthsMission Statement:  Bay Cove Human Services partners with people to overcome challenges and realize personal potential.Job Summary: The Flexible Residential Support Specialist provides interventions and support to Persons residing in an Intensive Group Living Environment (IBGLE) and an Intensive Behavioral Assessment Group Living Environment (IBAGLE) to assist them in increasing independent living skills and maintaining community tenancy.  The Flexible Residential Support Specialist contributes to Bay Cove’s mission by partnering with Persons to work towards personal goals in order to achieve greater independence and improved quality of life.  This is a non-exempt position.Supervisory Responsibilities:N/AEssential Functions of the Position:Provide flexible coverage of Harbor and Staniford residences as assigned by the RPDs or ARPDs to ensure appointment coverage or adequate shift coverage when other staff are accompanying Persons on appointments.Use verbal and non-verbal communications and actions to create a warm, welcoming, and trauma-informed environment in which Persons feel safe, supported, and empowered to voice needs, preferences, interests, and input.Implement interventions identified in Persons’ treatment plans to assist Persons in developing and utilizing skills in the areas of  activities of daily living; obtaining and maintaining housing, employment, school, and familial relationships; socialization and recreation; self-management of symptoms and medication self-administration; and health and well-being skills, such as healthy eating, physical activity, relaxation techniques.Coach Persons to carry out activities of daily living, including care of personal space and belongings and household maintenance, using the Tell, Show, Do, and Apply technique in order to assist Persons to build skills towards greater independence and only provide hands-on non-instructive assistance with activities of daily living when absolutely necessary.Document interventions carried out, progress made towards goals, and observed changes to physical health and mental status in daily notes in order to better inform assessment and treatment planning. Contribute to the provision of high-quality and effective clinical services and operational excellence by sharing observations in shift logs and by collaborating towards solutions during twice monthly staff meetings.Accompany Persons to medical, dental and psychiatric appointments or leisure activities via public transportation, agency vehicle, or staff car and teach skills for self-advocacy and safe use of community resources, including the provision of one-to-one supervisions and checks for Persons who need more support managing potentially harmful behaviors.Train Persons in medication self-administration procedures as designated in individual plans and administer medications in accordance with the standards of the Medication Administration Program (MAP) standards.Keep abreast of, and implement, all safety plans and procedures to ensure overall health and safety of Persons including engaging in crisis intervention through de-escalation techniques and access of emergency services as needed.Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals.Requirements for the Position:A bachelor’s degree in psychology or related field is preferred.At least one year of related experience required.A bachelor’s degree may be substituted with an additional two years of related experience for a total of three years of related experience.Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.Department of Public Health certification in medication administration required within 3 months of hire.  Ability to climb stairs and carry up to 40 pounds, as well as the physical capacity to assist people with mobility impairments as needed.Valid driver's license preferred.Bilingual candidates encouraged to apply.A COVID-19 vaccination is a requirement of the position.  One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted  time frame.Mission Traits:Utilizes a flexible and responsible work style that meets evolving needs of the agency. Works with integrity and respects the dignity and value of all individuals. Exhibits mission through job knowledge, pride in work role, and advocacy. Promotes diversity and inclusion of all individuals. Works in a collaborative, compassionate manner with stakeholder/ partners  Schedule: Friday 3:00PM-11:00PM, Saturday 7:00AM-11:00PM, Sunday 7:00AM-3:00PM

Full Time
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Certified Nursing Assistant Critical Care Unit 24 hours days E-O weekend
Boston Medical Center
location-iconBoston MA

Boston Medical Center (BMC) is more than a hospital. It's a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all-and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet - an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.Position: Certified Nursing AssistantDepartment: Critical Care UnitSchedule: 24 hours days E/O weekendPOSITION SUMMARY:Under the direction and supervision of the registered nurse and in accordance with hospital policies, procedures, protocols, and standards of practice, the Certified Nursing Assistant (CNA) participates in the delivery of patient care. The role encompasses the provision of direct clinical and support services to patients and families across the health care continuum, functioning as an effective member of the health care team by contributing to the efficient operation of the patient care unit, and accountability for fiscally sound, quality patient/family clinical outcomes.ESSENTIAL RESPONSIBILITIES / DUTIES:I. Clinical Practice: Under the direction of the registered nurse (RN), performs a variety of appropriately delegated patient care interventions for patients and their families within the scope of his/her role.1.1 Collaborates with the RN throughout the shift to determine the appropriate work assignment and priorities as well as communicates the status of delegated task completion and outcomes of patient data findings to the RN throughout the shift.1.2 Maintains timely ongoing verbal communication with RN throughout the shift regarding patient condition. Notifies RN immediately of any significant change in a patient's condition and/or monitoring alarms (for example: change in vital signs, change in patient's mental status, abnormal blood sugar, patient fall, patient concerns with care).1.3 Upon initial contact with patients, visitors, and staff, identifies self as a CNA and introduces self to patient by name. Wears appropriate name badge which identifies self as a CNA.1.4 Partner with RNs to manage flow of patients from triage to assigned treatment areas.1.5 Assists with admission, discharge and transfer of patients as appropriate for the inpatient areas. Completes section of the Functional Health Assessment upon admission. Prepares room for admission and ensures patients have appropriate identification bands upon admission. Transports patients and their belongings, equipment and supplies as needed and as part of the transfer/discharge process.1.6 Responsible for collecting patient's belongings and assisting RN with chain of custody.1.7 Perform timely and appropriate labs (including blood cultures, type and screening) per Mass Transfusion Protocol based on RN assessment.1.8 Respond to traumas as an assigned member of the trauma team.1.9 Accurately collects and records patient data (vital signs, intake and output, blood sugar, weights, restraint care/monitoring, other) and complies with hospital documentation standards to ensure a complete and accurate patient record.1.10 Accurately interprets & utilizes medical abbreviations and terminology in accordance with hospital policy.1.11 Initiates a prompt response to all patient call lights and seeks assistance from co-workers as appropriate.1.12 Transports patients and their belongings, equipment and supplies within the Emergency Department area, as needed.1.13 Makes routine patient room rounds to address patient needs.1.14 Provides and/or assists with basic hygiene including but not limited to: bathing, dressing, mouth care, shaving, whirlpool baths, perineal and bowel care, foley care, application of condom catheters, emptying urinals and ostomy bags and other associated hygiene tasks.1.15 Provides basic skin care including but not limited to: back rubs, routine diabetic foot care, application of non-medicated ointments, application of elastic stockings, ace wraps, and venodynes, turning and repositioning patients every two hours, and other associated tasks.1.16 Sets up patients for meals and assists them with feeding and opening food containers; maintaining calorie counts and recording intake/output measures (I and Os).1.17 Performs basic oral suctioning.1.18 Performs post mortem care.1.19 Performs wound irrigation1.20 Assists nurse/health team members during simple and complex treatments or procedures.1.21 Provides basic preoperative care and readies the patient for the OR in conjunction with the RN.1.22 Collects, labels, and sends/transports specimens with the appropriate lab slips/requisitions.1.23 When ambulating patients uses safe and proper technique, applies safety devices using hydraulic lifts or bed scale as needed.1.24 When providing one-on-one (1:1) or one-on-two (1:2) patient care, performs the duties of the certified nursing assistant for the patient assigned.1.25 Provides visual monitoring of patients in the Psychiatry area in the Emergency Department and maintains timely ongoing verbal communication with designated clinical contact regarding patient behavior and perform duties CNA II for the patients assigned. When necessary, via two way radio, requests security assistance for escalating patient behavior.1.26 Identifies emergency / crisis situations and initiates appropriate response actions within the scope of her/his role, including immediate communication of such events to the registered nurse.1.27 Performs EKGs and phlebotomy services as directed.1.28 Performs basic patient testing, including but not limited to: tests for guaiac, sugar and acetone, urine pH, glucose finger stick, O2 saturation, leg/girth measurements, visual acuity tests, peak flow tests, etc.1.29 Maintains competence in relation to a variety of other technical skills which may include, (depending on unit assigned) but are not limited to:PD cycler set upCast / splint careApplication of external monitorsGU irrigation set upChest tube set upArterial line set upBasic ostomy careQuad coughingII. Support Services: Under the direction of the RN, works cooperatively with all health care team members to provide a variety of support services to meet patient, family, and staff needs within the scope of his/her role.2.1 Addresses patient comfort and information needs by providing informative, non-clinical information to patients and families, orienting patients/visitors to the hospital, unit, patient room services, distributing patient mail/flowers, arranging room to ensure necessary personal care items are available & accessible (includes call lights), distributes nourishments, changes linens & clothing, refill ice packs, run patient errands or other duties as assigned by the RN.2.2 Assist in answering the telephone by identifying unit, self & role; responds to caller's need within the scope of role, or takes and delivers messages in a timely manner.2.3 In conjunction with the RN. responsible for initiating patient belongings tracking form and for properly securing patient belongings in accordance to hospital policy. Consults with RN if patient refuses to secure their belongings or have their belongings sent home with family member or friend.III. Work Rules, Standards, & Competency Compliance: Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures, and regulations within the scope of his/her role.3.1 Works cooperatively with all staff members and takes appropriate steps to resolve interpersonal conflicts. Seeks assistance from RN or off-Shift Nurse Manager as needed.3.2 Participates in staff meetings and appropriate in services. Responsible for reading and reviewing minutes and clinical updates on the unit. Maintains accurate education record in Healthstream. Maintains competencies required to perform the role.3.3 Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations, (for example: DPH, JCAHO, Boston fire codes, OSHA).3.4 Reviews and is knowledgeable of appropriate policies, procedures and work rules.3.5 Dresses appropriately according to dress code requirements, including wearing uniform and visible hospital I.D. badge while on duty.3.6 Assists in the orientation of new staff; serves as a resource to float staff.3.7 Adapts to changing patient and unit needs including but not limited to: offers assistance to other team members, floating, adjusting assignments, etc.3.8 Communicates with charge nurse/supervisor to coordinate break periods with unit activities. Maintains visibility on the unit and does not leave work area without appropriate notification to the RN.3.9 Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patient diversity.3.10 Acts in a manner that protects confidentiality of patient, employee and hospital information at all times.IV. Care of Unit Environment, Equipment, Materials and Supplies: Performs a variety of environmental and inventory activities to ensure a safe, clean and appropriately equipped environment for patients, visitors and staff within the scope of his/her role.4.1 Initiates and performs spot and spill cleaning as needed, including biological spills. Contacts Housekeeping when appropriate, and when periodic sonic cleaning is needed.4.2 Makes routine room rounds to unclutter, clean, and organize patient rooms/areas when needed.4.3 Checks inventories, and restocks/replaces/assembles patient equipment and supplies.4.4 Appropriately disposes of trash, soiled linens, medical waste & disposable items.4.5 Performs regular checks per policies to ensure that equipment is operating properly and has current safety inspections/expiration dates before patient use. Identifies broken/expired equipment/supplies; removes from service, and notifies RN. Provides equipment delivery to appropriate repair sites as requested.4.6 Maintains appropriate equipment logs and records.4.7 Performs initial cleaning/decontamination of equipment/materials, e.g., removing reusable equipment from isolation rooms, and arranges for terminal cleaning as appropriate.4.8 Responsible for assuring specialty equipment is replenished.4.9 Provides basic patient equipment care including but not limited to: changing hearing aide batteries, cleaning/preparing breast pumps, etc.OTHER DUTIES:5.2 Utilizes hospital's values as the basis for decision making and to facilitate the division's hospital mission.5.3 Follows established hospital infection control and safety procedures.5.4 Performs all other duties as assigned.EDUCATION:High school diploma or GED certificate required.CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:Basic Life Support Certification, or obtain within 60 days of employmentEXPERIENCE:Requires at minimum, one of the following:One year of previous experience as a nursing assistant in an acute hospital setting, orCurrent enrollment in a nursing program and has completed two cycles of clinical rotation orSuccessful completion of an approved certified nursing assistant training orSuccessful completion of approved certified Medical Assistant Training program.KNOWLEDGE AND SKILLS:Ability to effectively speak, read and write using the English language. Multilingual skills (beyond that of English) in languages appropriate to the patient populations served by the Medical Center is a plus.Ability to perform basic math and quantitative measurements, e.g., obtain height and weight, abdominal girths, measure urine output, calorie counts, etcAbility to accurate interpret and utilize basic medical terminology and abbreviations.Ability to enter and retrieve computerized information/data. Ability to use Microsoft Outlook.Ability to pass clinical competency testing and basic math and abbreviation test.Physical ability to push, transfer, and pull heavy loads (e.g. independently transport average-sized patient via wheelchair and stretcher, etc.) throughout assigned shift.Physical ability to meet core job requirements in accordance with practice setting demands for the patient populations regularly served.Effective interpersonal skills to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff.Organizational skills to set priorities and efficiently complete assigned work.Ability to manage stress related to patient care issues, and changing organizational climate and personnel issues.NursingAsstReq id: 23596

Full Time
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Supported Housing Specialist - Zelma Lacey Supported Housing - BONUS $3,000
Bay Cove
location-iconBoston MA

Bonus: $3,000, $1,500 at 3 months, $1,500 at 6 months Mission Statement:Bay Cove Human Services partners with people to overcome challenges and realize personal potential. Job Summary: Your position as an Individual Support Specialist supports this mission as you provide the community based support and training to adults with I/DD and Autism to maintain and/or develop independent living. This is a non-exempt position.Supervisory Responsibilities:None. Essential Functions of Position:Strict adherence to program model including clinical, programmatic and quality protocols (for example, staff & supervision meetings, trainings, data collection, community relationships, as required).Exercises strong clinical judgement in observing, supporting, resourcing and communicating.Teaches and reinforces activities of daily living (such as medication management, hygiene, cleaning, personal property management, relationship development, budgeting, transportation skills, and safety).Implements and develops program activities to reinforce and develop skills which may include using the teachable moment. Follows and implements all program safety procedures including personal safety, crisis assessment, prevention, and needed intervention.Maintains programmatic documentation.Delivers supports and services in a culturally sensitive and responsive manner.Provides accurate and timely communication to Program Director regarding clinical, programmatic, operational, or community changes. Provides specialized training and instruction to individuals and coworkers (such as in the role of Medication Officer, Human Rights Officer, Van Officer, Safety Officer or Activities Coordinator) on an assigned basis. Performs other duties and projects as assigned by supervising personnel.Requirements for the Position:Bachelor’s Preferred, experience will be considered in lieu of degree. Department of Public Health certification in medication administration is required. Applicants lacking Medication Certification must become certified within 90 days of date of hire to retain employment.Required to walk up and down stairs, provide emergency physical intervention as needed.Certified in Prevent Training. *Applicants lacking Prevent Certification must become certified within 90 days of date of hire to retain employment*.Current driver's license and maintains a safe driving record.Use of personal cell phone and personal vehicle. A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame.Mission Traits:Utilizes a flexible and responsible work style that meets evolving needs of the agency.Works with integrity and respects the dignity and value of all individuals. Exhibits mission through job knowledge, pride in work role, and advocacy. Promotes diversity and inclusion of all individuals. Works in a collaborative, compassionate manner with stakeholder/partners.

Full Time
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Documentation & Administrative Specialist - DS Individual Supports -$3,000 Bonus
Bay Cove
location-iconBoston MA

Bay Cove Human Services has been recognized by the Boston Globe as one of the Top Places to Work in 2021. This is the sixth year that Bay Cove has been acknowledged for this distinction.   -$3,000 Bonus - $1,500 after 3 months, $1,500 after 6 months Mission Statement:Bay Cove Human Services partners with people to overcome challenges and realize personal potential. Job Summary: Your position as an Individual Support Specialist supports this mission as you provide the community based support and training to adults with I/DD and Autism to maintain and/or develop independent living.  This is a non-exempt position.Supervisory Responsibilities:None. Essential Functions of Position:Strict adherence to program model including clinical, programmatic and quality protocols (for example, staff & supervision meetings, trainings, data collection, community relationships, as required).Exercises strong clinical judgement in observing, supporting, resourcing and communicating.Teaches and reinforces activities of daily living (such as medication management, hygiene, cleaning, personal property management, relationship development, budgeting, transportation skills, and safety).Implements and develops program activities to reinforce and develop skills which may include using the teachable moment. Follows and implements all program safety procedures including personal safety, crisis assessment, prevention, and needed intervention.Delivers supports and services in a culturally sensitive and responsive manner.Provides accurate and timely communication to Program Director regarding clinical, programmatic, operational, or community changes.  Provides specialized training and instruction to individuals and coworkers (such as in the role of Medication Officer, Human Rights Officer, Van Officer, Safety Officer or Activities Coordinator) on an assigned basis. Performs other duties and projects as assigned by supervising personnel.Requirements for the Position:Bachelor’s Preferred, experience will be considered in lieu of degree.  Department of Public Health certification in medication administration is required. Applicants lacking Medication Certification must become certified within 90days of date of hire to retain employment.Required to walk up and down stairs, provide emergency physical intervention as needed.Certified in Prevent Training. *Applicants lacking Prevent Certification must become certified within 90 days of date of hire to retain employment*.Current driver's license and maintains a safe driving record.Use of personal cell phone and personal vehicle. A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within theallotted time frame.Mission Traits:Utilizes a flexible and responsible work style that meets evolving needs of the agency.Works with integrity and respects the dignity and value of all individuals. Exhibits mission through job knowledge, pride in work role, and advocacy. Promotes diversity and inclusion of all individuals. Works in a collaborative, compassionate manner with stakeholder/partners.

Full Time
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Individual Support Navigator - Developmental Services - Individual Support-Bonus $3,000
Bay Cove
location-iconBoston MA

Bay Cove Human Services has been recognized by the Boston Globe as one of the Top Places to Work in 2021. This is the sixth year that Bay Cove has been acknowledged for this distinction.   Bonus: $3,000, $1,500 at 3 months, $1,500 at 6 monthsJob Summary: Your position as a Support Navigator supports this mission as you provide the community based support and training to adults with severe physical disabilities in combination with a secondary disability to maintain and/or develop independent living (MRC) or individuals and/or families with intellectual or developmental disabilities maintain in their communities. This is a non-exempt position. Supervisory Responsibilities: None. Essential Functions of Position: Strict adherence to program model including clinical, programmatic and quality protocols (for example, staff & supervision meetings, trainings, data collection, community relationships, as required). Exercises strong clinical judgement in observing, supporting, resourcing and communicating. Assistance with finding accessible and affordable housing, managing PCA program (MRC Only), medication, personal health, finances, household management and transportation, requesting adaptive equipment, assessing vocational, educational, social and recreational opportunities, and developing self- advocacy. Implements and develops program activities to reinforce and develop skills which may include using the teachable moment. Follows and implements all program safety procedures including personal safety, crisis assessment, prevention, and needed intervention. Maintains programmatic documentation. Delivers supports and services in a culturally sensitive and responsive manner. Provides accurate and timely communication to Program Director regarding clinical, programmatic, operational, or community changes. Provides specialized training and instruction to individuals and coworkers (such as in the role of Medication Officer, Human Rights Officer, Van Officer, Safety Officer or Activities Coordinator) on an assigned basis. Performs other duties and projects as assigned by supervising personnel.Requirements for the Position: Master’s Degree or Bachelors with 2 years’ experience in Human Service Field Department of Public Health certification in medication administration is required. Applicants lacking Medication Certification must become certified within 90 days of date of hire to retain employment. Required to walk up and down stairs, provide emergency physical intervention as needed. Certified in Basic Prevent Training. Current driver's license and maintains a safe driving record. Ability to lift 20 pounds Use of personal cell phone and personal vehicle. A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame.Mission Traits: Utilizes a flexible and responsible work style that meets evolving needs of the agency. Works with integrity and respects the dignity and value of all individuals. Exhibits mission through job knowledge, pride in work role, and advocacy. Promotes diversity and inclusion of all individuals. Works in a collaborative, compassionate manner with stakeholder/partners.

Full Time
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IBGLE Engagement Partner I - ACCS - Gordon Avenue-Bonus $3,000
Bay Cove
location-iconBoston MA

Bay Cove Human Services has been recognized by the Boston Globe as one of the Top Places to Work in 2021. This is the sixth year that Bay Cove has been acknowledged for this distinction.   Bonus: $3,000, $1,500 at 6 months, $1,500 at 12 monthsPay Rate: $17.00/Hour  Mission Statement:  Bay Cove Human Services partners with people to overcome challenges and realize personal potential.Job Summary: The  Engagement Partner - Shift Supervisor assists the Clinical Program Manager during the day shift in the day to day operations of an Intensive Behavioral Group Living Environment (IBGLE) as well as providing interventions and support to Persons residing in the IBGLE to assist them in increasing independent living skills and in maintaining community tenancy.  The Engagement Partner - Shift Supervisor contributes to Bay Cove’s mission by ensuring an atmosphere in which Persons can build trusting relationships and engage meaningfully towards greater independence.  This is an exempt position.Supervisory Responsibilities:As designated by the IBGLE Clinical Program Manager (CPM)Essential Functions of the Position:Assist the CPM during the day shift in overseeing the scheduling, maintain accurate programmatic documentation such as time sheets, fire drills, incident reports, transportation logs, daily logs, service notes, safety plans, and any other documentation assigned.Use verbal and non-verbal communications and actions to create a warm, welcoming, and trauma-informed environment in which Persons feel safe, supported, and empowered to voice needs, preferences, interests, and input.Implement interventions identified in Persons’ treatment plans to assist Persons in developing and utilizing skills in the areas of  activities of daily living; obtaining and maintaining housing, employment, school, and familial relationships; socialization and recreation; self-management of symptoms and medication self-administration; and health and well-being skills, such as healthy eating, physical activity, relaxation techniques.Coach Persons to carry out activities of daily living, including care of personal space and belongings and household maintenance, using the Tell, Show, Do, and Apply technique in order to assist Persons to build skills towards greater independence and only provide hands-on non-instructive assistance with activities of daily living when absolutely necessary.Document interventions carried out, progress made towards goals, and observed changes to physical health and mental status in daily notes in order to better inform assessment and treatment planning. Contribute to the provision of high-quality and effective clinical services and operational excellence by sharing observations and by collaborating towards solutions during twice monthly staff meetings.Accompany Persons to medical, dental and psychiatric appointments or leisure activities via public transportation, agency vehicle, or staff car and teach skills for self-advocacy and safe use of community resources, including the provision of one-to-one supervisions and checks for Persons who need more support managing potentially harmful behaviors.Train Persons in medication self-administration procedures as designated in individual plans and administer medications in accordance with the standards of the Medication Administration Program (MAP) standards.Keep abreast of, and implement, all safety plans and procedures to ensure overall health and safety of Persons including engaging in crisis intervention through de-escalation techniques and access of emergency services as needed.Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals.Requirements for the Position:A Bachelor’s Degree in Psychology, Social Work, or a related area preferred; High School diploma or GED required.At least one year of experience working with individuals diagnosed with severe mental health issues required.Strong commitment to the right of each Person with mental health challenges to live in community residences, to work in market jobs, and to have access to helpful, adequate, competent, and continuous supports and services of their own choosing.Professional writing and verbal communications skills.High degree of personal organization, attention to detail, and time management skills.Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.Department of Public Health certification in medication administration required within 3 months of hire.  CPR and First Aid certification required within 3 months of hire.Ability to go up and down stairs to monitor Persons on multiple floors and physical capacity to assist people with mobility impairments as needed.Use of personal cellular telephone for work communication.Valid driver's licenseBilingual candidates are encouraged to apply.A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted  time frame.    Mission Traits:Utilizes a flexible and responsible work style that meets evolving needs of the agency. Works with integrity and respects the dignity and value of all individuals. Exhibits mission through job knowledge, pride in work role, and advocacy. Promotes diversity and inclusion of all individuals. Works in a collaborative, compassionate manner with stakeholder/ partners  Schedule: Friday-Monday 8:00AM-4:00PM

Full Time
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IBGLE Engagement Partner I - ACCS - Speedwell Street -$3,000 Bonus
Bay Cove
location-iconBoston MA

Bay Cove Human Services has been recognized by the Boston Globe as one of the Top Places to Work in 2021. This is the sixth year that Bay Cove has been acknowledged for this distinction.   $3,000 Bonus - $1,500 after 6 months, $1,500 after 12 monthsPay Rate: $17.00/HourMission Statement:  Bay Cove Human Services partners with people to overcome challenges and realize personal potential.Job Summary: The  Engagement Partner - Shift Supervisor assists the Clinical Program Manager during the day shift in the day to day operations of an Intensive Behavioral Group Living Environment (IBGLE) as well as providing interventions and support to Persons residing in the IBGLE to assist them in increasing independent living skills and in maintaining community tenancy.  The Engagement Partner - Shift Supervisor contributes to Bay Cove’s mission by ensuring an atmosphere in which Persons can build trusting relationships and engage meaningfully towards greater independence.  This is an exempt position.Supervisory Responsibilities:As designated by the IBGLE Clinical Program Manager (CPM)Essential Functions of the Position:Assist the CPM during the day shift in overseeing the scheduling, maintain accurate programmatic documentation such as time sheets, fire drills, incident reports, transportation logs, daily logs, service notes, safety plans, and any other documentation assigned.Use verbal and non-verbal communications and actions to create a warm, welcoming, and trauma-informed environment in which Persons feel safe, supported, and empowered to voice needs, preferences, interests, and input.Implement interventions identified in Persons’ treatment plans to assist Persons in developing and utilizing skills in the areas of  activities of daily living; obtaining and maintaining housing, employment, school, and familial relationships; socialization and recreation; self-management of symptoms and medication self-administration; and health and well-being skills, such as healthy eating, physical activity, relaxation techniques.Coach Persons to carry out activities of daily living, including care of personal space and belongings and household maintenance, using the Tell, Show, Do, and Apply technique in order to assist Persons to build skills towards greater independence and only provide hands-on non-instructive assistance with activities of daily living when absolutely necessary.Document interventions carried out, progress made towards goals, and observed changes to physical health and mental status in daily notes in order to better inform assessment and treatment planning. Contribute to the provision of high-quality and effective clinical services and operational excellence by sharing observations and by collaborating towards solutions during twice monthly staff meetings.Accompany Persons to medical, dental and psychiatric appointments or leisure activities via public transportation, agency vehicle, or staff car and teach skills for self-advocacy and safe use of community resources, including the provision of one-to-one supervisions and checks for Persons who need more support managing potentially harmful behaviors.Train Persons in medication self-administration procedures as designated in individual plans and administer medications in accordance with the standards of the Medication Administration Program (MAP) standards.Keep abreast of, and implement, all safety plans and procedures to ensure overall health and safety of Persons including engaging in crisis intervention through de-escalation techniques and access of emergency services as needed.Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals.Requirements for the Position:A Bachelor’s Degree in Psychology, Social Work, or a related area preferred; High School diploma or GED required.At least one year of experience working with individuals diagnosed with severe mental health issues required.Strong commitment to the right of each Person with mental health challenges to live in community residences, to work in market jobs, and to have access to helpful, adequate, competent, and continuous supports and services of their own choosing.Professional writing and verbal communications skills.High degree of personal organization, attention to detail, and time management skills.Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.Department of Public Health certification in medication administration required within 3 months of hire.  CPR and First Aid certification required within 3 months of hire.Ability to go up and down stairs to monitor Persons on multiple floors and physical capacity to assist people with mobility impairments as needed.Use of personal cellular telephone for work communication.Valid driver's licenseBilingual candidates are encouraged to apply.A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted  time frame.    Mission Traits:Utilizes a flexible and responsible work style that meets evolving needs of the agency. Works with integrity and respects the dignity and value of all individuals. Exhibits mission through job knowledge, pride in work role, and advocacy. Promotes diversity and inclusion of all individuals. Works in a collaborative, compassionate manner with stakeholder/ partners 

Full Time
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IBGLE Engagement Partner I - ACCS - Speedwell Street - $3,000 Bonus
Bay Cove
location-iconBoston MA

Bay Cove Human Services has been recognized by the Boston Globe as one of the Top Places to Work in 2021. This is the sixth year that Bay Cove has been acknowledged for this distinction.   $3,000 Bonus - $1,500 after 6 months, $1,500 after 12 monthsPay Rate: $17.00/HourMission Statement: Bay Cove Human Services partners with people to overcome challenges and realize personal potential.Job Summary: The Engagement Partner assists the Clinical Program Manager during the day shift in the day to day operations of an Intensive Behavioral Group Living Environment (IBGLE) as well as providing interventions and support to Persons residing in the IBGLE to assist them in increasing independent living skills and in maintaining community tenancy. The Engagement Partner contributes to Bay Cove’s mission by ensuring an atmosphere in which Persons can build trusting relationships and engage meaningfully towards greater independence. This is an exempt position.Supervisory Responsibilities:As designated by the IBGLE Clinical Program Manager (CPM)Essential Functions of the Position:Assist the CPM during the day shift in overseeing the scheduling, maintain accurate programmatic documentation such as time sheets, fire drills, incident reports, transportation logs, daily logs, service notes, safety plans, and any other documentation assigned.Use verbal and non-verbal communications and actions to create a warm, welcoming, and trauma-informed environment in which Persons feel safe, supported, and empowered to voice needs, preferences, interests, and input.Implement interventions identified in Persons’ treatment plans to assist Persons in developing and utilizing skills in the areas of activities of daily living; obtaining and maintaining housing, employment, school, and familial relationships; socialization and recreation; self-management of symptoms and medication self-administration; and health and well-being skills, such as healthy eating, physical activity, relaxation techniques.Coach Persons to carry out activities of daily living, including care of personal space and belongings and household maintenance, using the Tell, Show, Do, and Apply technique in order to assist Persons to build skills towards greater independence and only provide hands-on non-instructive assistance with activities of daily living when absolutely necessary.Document interventions carried out, progress made towards goals, and observed changes to physical health and mental status in daily notes in order to better inform assessment and treatment planning. Contribute to the provision of high-quality and effective clinical services and operational excellence by sharing observations and by collaborating towards solutions during twice monthly staff meetings.Accompany Persons to medical, dental and psychiatric appointments or leisure activities via public transportation, agency vehicle, or staff car and teach skills for self-advocacy and safe use of community resources, including the provision of one-to-one supervisions and checks for Persons who need more support managing potentially harmful behaviors.Train Persons in medication self-administration procedures as designated in individual plans and administer medications in accordance with the standards of the Medication Administration Program (MAP) standards.Keep abreast of, and implement, all safety plans and procedures to ensure overall health and safety of Persons including engaging in crisis intervention through de-escalation techniques and access of emergency services as needed.Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals.Requirements for the Position:A Bachelor’s Degree in Psychology, Social Work, or a related area preferred; High School diploma or GED required.At least one year of experience working with individuals diagnosed with severe mental health issues required.Strong commitment to the right of each Person with mental health challenges to live in community residences, to work in market jobs, and to have access to helpful, adequate, competent, and continuous supports and services of their own choosing.Professional writing and verbal communications skills.High degree of personal organization, attention to detail, and time management skills.Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.Department of Public Health certification in medication administration required within 3 months of hire. CPR and First Aid certification required within 3 months of hire.Ability to go up and down stairs to monitor Persons on multiple floors and physical capacity to assist people with mobility impairments as needed.Use of personal cellular telephone for work communication.Valid driver's licenseBilingual candidates are encouraged to apply.A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame. Mission Traits:Utilizes a flexible and responsible work style that meets evolving needs of the agency. Works with integrity and respects the dignity and value of all individuals. Exhibits mission through job knowledge, pride in work role, and advocacy. Promotes diversity and inclusion of all individuals. Works in a collaborative, compassionate manner with stakeholder/ partners Schedule: Sunday-Thursday 7:00AM-3:00PM

Full Time
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Individual Support Navigator - Developmental Services - Individual Support - BONUS $3,000
Bay Cove
location-iconBoston MA

Bay Cove Human Services has been recognized by the Boston Globe as one of the Top Places to Work in 2021. This is the sixth year that Bay Cove has been acknowledged for this distinction.   Bonus: $3,000, $1,500 at 3 months, $1,500 at 6 monthsJob Summary: Your position as a Support Navigator supports this mission as you provide the community based support and training to adults with severe physical disabilities in combination with a secondary disability to maintain and/or develop independent living or individuals and/or families with intellectual or developmental disabilities maintain in their communities. This is a non-exempt position. Supervisory Responsibilities: None. Essential Functions of Position: Strict adherence to program model including clinical, programmatic and quality protocols (for example, staff & supervision meetings, trainings, data collection, community relationships, as required). Exercises strong clinical judgement in observing, supporting, resourcing and communicating. Assistance with finding accessible and affordable housing, managing PCA program  medication, personal health, finances, household management and transportation, requesting adaptive equipment, assessing vocational, educational, social and recreational opportunities, and developing self- advocacy. Implements and develops program activities to reinforce and develop skills which may include using the teachable moment. Follows and implements all program safety procedures including personal safety, crisis assessment, prevention, and needed intervention. Maintains programmatic documentation. Delivers supports and services in a culturally sensitive and responsive manner. Provides accurate and timely communication to Program Director regarding clinical, programmatic, operational, or community changes. Provides specialized training and instruction to individuals and coworkers (such as in the role of Medication Officer, Human Rights Officer, Van Officer, Safety Officer or Activities Coordinator) on an assigned basis. Performs other duties and projects as assigned by supervising personnel.Requirements for the Position: Master’s Degree or Bachelors with 2 years’ experience in Human Service Field Department of Public Health certification in medication administration is required. Applicants lacking Medication Certification must become certified within 90 days of date of hire to retain employment. Required to walk up and down stairs, provide emergency physical intervention as needed. Certified in Basic Prevent Training. Current driver's license and maintains a safe driving record. Ability to lift 20 pounds Use of personal cell phone and personal vehicle. A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame.Mission Traits: Utilizes a flexible and responsible work style that meets evolving needs of the agency. Works with integrity and respects the dignity and value of all individuals. Exhibits mission through job knowledge, pride in work role, and advocacy. Promotes diversity and inclusion of all individuals. Works in a collaborative, compassionate manner with stakeholder/partners.

Full Time
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Certified Nursing Assistant - Surgical Step Down (24 Hours Permanent Days E-O Weekend)
Boston Medical Center
location-iconBoston MA

Boston Medical Center (BMC) is more than a hospital. It's a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all-and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet - an integrated health care delivery system that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.Position: Certified Nursing AssistantDepartment: Surgical Step DownSchedule: 24 Hours, Permanent Days, / Every Other WeekendPOSITION SUMMARY:Under the direction and supervision of the registered nurse and following hospital policies, procedures, protocols, and standards of practice, the Certified Nursing Assistant (CNA) participates in the delivery of patient care. The role encompasses the provision of direct clinical and supports services to patients and families across the healthcare continuum, functioning as an effective member of the health care team by contributing to the efficient operation of the patient care unit, and accountability for fiscally sound, quality patient/family clinical outcomes.ESSENTIAL RESPONSIBILITIES / DUTIES:Clinical Practice: Under the direction of the registered nurse (RN), performs a variety of appropriately delegated patient care interventions for patients and their families within the scope of their role .Collaborates with the RN throughout the shift to determine the appropriate work assignment and priorities as well as communicates the status of delegated task completion and outcomes of patient data findings to the RN throughout the shift.Maintains timely ongoing verbal communication with RN throughout the shift regarding patient condition. Notifies RN immediately of any significant change in a patient's condition and/or monitoring alarms (for example: change in vital signs, change in patient's mental status, abnormal blood sugar, patient fall, patient concerns with care).Upon initial contact with patients, visitors, and staff, identifies self as a CNA and introduces self to the patient by name. Wears appropriate name badge which identifies self as a CNA.Accurately collects and records patient data (vital signs, intake, and output, blood sugar, weights, restraint care/monitoring, other) and complies with hospital documentation standards to ensure a complete and accurate patient record.Accurately interprets & utilizes medical abbreviations and terminology following hospital policy.Initiates a prompt response to all patient call lights and seeks assistance from co-workers as appropriate.Assists with admission, discharge, and transfer of patients as appropriate for the inpatient or ambulatory area patients. Completes section of the Functional Health Assessment upon admission. Prepares room for admission and ensures patients have appropriate identification bands upon admission and throughout their hospitalization. Transport patients and their belongings, equipment, and supplies, as needed and as part of the transfer/discharge process.Makes routine patient room rounds to address patient needs.Provides and/or assists with basic hygiene including but not limited to bathing, dressing, mouth care, shaving, whirlpool baths, perineal and bowel care, foley care, application of condom catheters, emptying urinals and ostomy bags, and other associated hygiene tasks.Provides basic skincare including but not limited to back rubs, routine diabetic foot care, application of non-medicated ointments, application of elastic stockings, ace wraps, and venodynes, turning and repositioning patients every two hours, and other associated tasks.Sets up patients for meals and assists them with feeding and opening food containers; maintaining calorie counts and recording intake/output measures (I and Os).Performs basic oral suctioning.Performs postmortem care.Assists nurse/health team members during simple and complex treatments or procedures.Provides basic preoperative care and readies the patient for the OR in conjunction with the RN.Collects, labels, and sends/transports specimens with the appropriate lab slips/requisitions.When ambulating patients use safe and proper techniques, apply safety devices using hydraulic lifts or bed scales as needed.When providing one-on-one (1:1) or one-on-two (1:2) patient care, performs the duties of the certified nursing assistant for the patient assigned.Identifies emergency/crises and initiates appropriate response actions within the scope of her/his role, including immediate communication of such events to the registered nurse.Performs EKGs and phlebotomy services as directed.Performs basic patient testing, including but not limited to tests for guaiac, sugar and acetone, urine pH, glucose finger stick, O2 saturation, leg/girth measurements, visual acuity tests, peak flow tests, etc.Maintains competence concerning a variety of other technical skills which may include, (depending on unit assigned) but are not limited to:PD cycler set upCast / splint careApplication of external monitorsGU irrigation set upChest tube set upArterial line set upBasic ostomy care.Quad coughingSupport Services: Under the direction of the RN, works cooperatively with all health care team members to provide a variety of support services to meet patient, family, and staff needs within the scope of his/her role.Addresses patient comfort and information needs by providing informative, non-clinical information to patients and families, orienting patients/visitors to the hospital, unit, patient room services, distributing patient mail/flowers, arranging the room to ensure necessary personal care items are available & accessible (includes call lights), distributes nourishments, changes linens & clothing, refill ice packs, run patient errands or other duties as assigned by the RN. Answers the telephone identifying unit, self & role; responds to caller's need within the scope of the role or takes and delivers messages promptly. In conjunction with the RN, responsible for initiating patient belongings tracking form and for properly securing patient belongings following hospital policy. Consults with RN if the patient refuses to secure their belongings or has their belongings sent home with a family member or friend.Work Rules, Standards, & Competency Compliance:Acts in a manner that supports a positive and collaborative work environment and that are congruent with established standards, policies, procedures, and regulations within the scope of their role .Works cooperatively with all staff members and takes appropriate steps to resolve interpersonal conflicts. Seeks assistance from RN or off-Shift Nurse Manager as needed.Participates in staff meetings and appropriate in-services. Responsible for reading and reviewing minutes and clinical updates on the unit. Maintains accurate education records in HealthStream. Maintains competencies required to perform the role.Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations, (for example DPH, JCAHO, Boston fire codes, OSHA).Reviews and is knowledgeable of appropriate policies, procedures, and work rules.Dresses appropriately according to dress code requirements, including wearing uniform and visible hospital I.D. badge while on duty.Assists in the orientation of new staff; serves as a resource to float staff.Adapts to changing patient and unit needs including but not limited to offers assistance to other team members, floating, adjusting assignments, etc.Communicates with the charge nurse/supervisor to coordinate break periods with unit activities. Maintains visibility on the unit and does not leave the work area without appropriate notification to the RN.Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patient diversity.Acts in a manner that protects the confidentiality of patient, employee, and hospital information at all times.Care of Unit Environment, Equipment, Materials, and Supplies:Performs a variety of environmental and inventory activities to ensure a safe, clean, and appropriately equipped environment for patients, visitors, and staff within the scope of their role .Initiates and performs spot and spill cleaning as needed, including biological spills. Assists with locating and transporting equipment for periodic sonic cleaning.Makes routine room rounds to unclutter, clean, and organize patient rooms/areas when needed.Checks inventories and restocks/replaces/assembles patient equipment and supplies.Appropriately disposes of trash, soiled linens, and medical waste & disposable items.Performs regular checks per policies to ensure that equipment is operating properly and has current safety inspections/expiration dates before patient use. Identifies broken/expired equipment/supplies; removes from service and notifies RN. Provides equipment delivery to appropriate repair sites as requested.Maintains appropriate equipment logs and records.Performs initial cleaning/decontamination of equipment/materials, e.g., removing reusable equipment from isolation rooms, and arranges for terminal cleaning as appropriate.Provides basic patient equipment care including but not limited to changing hearing aid batteries, cleaning/preparing breast pumps, etc.OTHER DUTIES:Interprets/translates for patients/family/visitors when conversant in her/his native language.Utilizes the hospital's values as the basis for decision making and facilitates the division's hospital mission.Follows established hospital infection control and safety procedures.Performs all other duties as assigned.EDUCATION:A high school diploma or GED certificate is required.EXPERIENCE:Requires a minimum of one of the following:One year of previous experience as a nursing assistant in an acute hospital setting, orCurrent enrollment in a nursing program and has completed two cycles of clinical rotation orSuccessful completion of an approved certified nursing assistant training orSuccessful completion of an approved certified Medical Assistant Training program.KNOWLEDGE AND SKILLS:Ability to effectively speak, read, and write using the English language. Multilingual skills (beyond that of English) in languages appropriate to the patient populations served by the Medical Center is a plus.Ability to perform basic math and quantitative measurements, e.g., obtain height and weight, abdominal girths, measure urine output, calorie counts, etc.Ability to accurately interpret and utilize basic medical terminology and abbreviations.Ability to enter and retrieve computerized information/data. Ability to use Microsoft Outlook.Ability to pass clinical competency testing and basic math and abbreviation test.Physical ability to push, transfer and pull heavy loads (e.g., independently transport average-sized patients via wheelchair and stretcher, etc.) throughout the assigned shift.Physical ability to meet core job requirements following practice setting demands for the patient populations regularly served.Effective interpersonal skills to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff.Organizational skills to set priorities and efficiently complete assigned work.Ability to manage stress related to patient care issues and changing organizational climate and personnel issues.NursingAsstReq id: 23468

Full Time
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Emergency Communications Specialist
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Full Time
location-iconMalden MA
Job Description

About Cataldo

Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished itself as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in our service area. Cataldo is the largest private EMS provider in Massachusetts, boasting a diverse portfolio of municipal-based and facility-based contracts. In addition to topping 50,000 911 transports annually, specialty contracts include some of the top medical facilities in the state, Fenway Park, Warrior Arena, and the TD Garden.

Position Highlights

The Emergency Communications Specialist is responsible for the effective communications and call entry for all calls coming into the Communications Center from persons requesting emergent or non-emergent medical service.

This is an exciting opportunity for candidates with a strong customer service background who are looking for a fulfilling career. Emergency Communications Specialists are a lifeline to the person on the other end of the phone and have the opportunity to make a difference in the lives of those who are calling for help.

Cataldo/Atlantic Ambulance Service is currently hiring Full-Time and Part-Time Emergency Communications Specialists in our Malden and Peabody Communications Centers. Starting salary range is $18-20 hr. Applicants with experience will be offered a rate competitive with their years of experience.

Various schedules are available to include 3-4 day work weeks. Day, evening and overnight shifts are required as well as weekends and Holidays.

Key Responsibilities

Work involves receiving and processing all non-emergency and emergency medical calls, rapidly gather relevant information during call screening process, provide pre-arrival instructions to a caller when applicable and dispatch the appropriate level of EMS responders. Additional duties include the scheduling and dispatching of ambulances and chair car for routine and emergent transports. Candidates must have good customer service skills, be capable of working in a fast-paced environment, possess outstanding communication and organizational skills, have the ability to multitask, and proficient in the utilization of computer aided dispatch systems (CAD).


Job Requirements

  • High school diploma or general education degree (GED) preferred.
  • Knowledge of medical terminology preferred but not required
  • Strong communication skills via phone and email is required.
  • Customer service experience in an office environment preferred.
  • Must be able to work in a team setting.
  • Must be detail oriented, punctual, able to multi-task effectively, and work in a fast paced environment.
  • Experience in data entry and general operating knowledge of Microsoft Office preferred.
  • Multi-task data entry 20 to 30 words per minute with active listening during call processing.

Physical Requirements

  • Must be able to sit for long periods of time

Training and Certifications:

Classroom training is three weeks Monday through Friday 8AM – 5PM. Successful applicants will be certified as a 911 Telecommunicator, Emergency Medical Dispatch, C.P.R. and State 911 certification. Upon certification the following four weeks applicants will work on the job with a trainer in both of the communications centers before working independently.

All training hours are paid and certification fees will be paid for by Cataldo Ambulance. Cataldo Ambulance Service offers career opportunity advancements throughout the company with a minimum one year of commitment within the communications center.

APPLY TODAY TO GET ACCEPTED AND RESERVE YOUR SPOT.

job-detail-figure
Emergency Communications Specialist
share-icon
Full Time
location-iconMalden MA
Job Description

About Cataldo

Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished itself as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in our service area. Cataldo is the largest private EMS provider in Massachusetts, boasting a diverse portfolio of municipal-based and facility-based contracts. In addition to topping 50,000 911 transports annually, specialty contracts include some of the top medical facilities in the state, Fenway Park, Warrior Arena, and the TD Garden.

Position Highlights

The Emergency Communications Specialist is responsible for the effective communications and call entry for all calls coming into the Communications Center from persons requesting emergent or non-emergent medical service.

This is an exciting opportunity for candidates with a strong customer service background who are looking for a fulfilling career. Emergency Communications Specialists are a lifeline to the person on the other end of the phone and have the opportunity to make a difference in the lives of those who are calling for help.

Cataldo/Atlantic Ambulance Service is currently hiring Full-Time and Part-Time Emergency Communications Specialists in our Malden and Peabody Communications Centers. Starting salary range is $18-20 hr. Applicants with experience will be offered a rate competitive with their years of experience.

Various schedules are available to include 3-4 day work weeks. Day, evening and overnight shifts are required as well as weekends and Holidays.

Key Responsibilities

Work involves receiving and processing all non-emergency and emergency medical calls, rapidly gather relevant information during call screening process, provide pre-arrival instructions to a caller when applicable and dispatch the appropriate level of EMS responders. Additional duties include the scheduling and dispatching of ambulances and chair car for routine and emergent transports. Candidates must have good customer service skills, be capable of working in a fast-paced environment, possess outstanding communication and organizational skills, have the ability to multitask, and proficient in the utilization of computer aided dispatch systems (CAD).


Job Requirements

  • High school diploma or general education degree (GED) preferred.
  • Knowledge of medical terminology preferred but not required
  • Strong communication skills via phone and email is required.
  • Customer service experience in an office environment preferred.
  • Must be able to work in a team setting.
  • Must be detail oriented, punctual, able to multi-task effectively, and work in a fast paced environment.
  • Experience in data entry and general operating knowledge of Microsoft Office preferred.
  • Multi-task data entry 20 to 30 words per minute with active listening during call processing.

Physical Requirements

  • Must be able to sit for long periods of time

Training and Certifications:

Classroom training is three weeks Monday through Friday 8AM – 5PM. Successful applicants will be certified as a 911 Telecommunicator, Emergency Medical Dispatch, C.P.R. and State 911 certification. Upon certification the following four weeks applicants will work on the job with a trainer in both of the communications centers before working independently.

All training hours are paid and certification fees will be paid for by Cataldo Ambulance. Cataldo Ambulance Service offers career opportunity advancements throughout the company with a minimum one year of commitment within the communications center.

APPLY TODAY TO GET ACCEPTED AND RESERVE YOUR SPOT.