Behavioral Health Care Coordinator

Full Time | Day Shift | Monday-Friday | 8am-5pm

Experience based pay rate up to $28/hour

Lutheran Social Services of Central Ohio is currently seeking a Behavioral Health Care Coordinator for LSS Health Center (formerly Health Center at Faith Mission) in Columbus, Ohio. LSS Health Center is here to provide quality, easily accessible, and comprehensive care to all regardless of income or insurance status with dignity and compassion.

The ideal candidate will share Our Mission: Creating a better world by serving people in need.

What will I do as a Behavioral Health Care Coordinator with Lutheran Social Services?

Monitor psychiatric hospitalizations, inpatient admissions and discharges for all clients of the Health Center; Work with CCBHC partners and participate in care coordination agreements.
Serve as the point of contact, advocate, and information resource for clients, care team, family/caregiver(s), and community resources.
Facilitates payer eligibility and client assistance programs.
Work with clients to plan and monitor care:
- Assess client's unmet health and social needs.
- Develop care plans with health and wellness goals and objectives.
- Monitor progress toward care plan goals and facilitate changes as needed.
- Timely follow-up with clients, staff, and community resources to coordinate care.
Creates care plans with the behavioral health care team for people with severe mental illness, co-occurring disorders, chronic health conditions and other high-risk needs in coordination with the client, primary care provider, and family/caregiver(s).
Facilitate client access to appropriate behavioral health, medical and specialty providers, treatment, and services identified in the Care Plan and meet with providers as needed to coordinate care.
Increase utilization of preventive care and multiple services within the health center.
Increase continuity of care by managing relationships with specialty care providers, transitions-in-care, referrals and monitoring client services across all levels of care.
Utilize DRVS and Transition of Care reporting to coordinate care across various care settings; including but not limited to intensive outpatient, residential care, emergency rooms, etc.
Increase clients' ability for self-management and shared decision-making.
Reduce emergency room utilization and hospital admissions when possible and coordinate care across all behavioral health levels of care.
Increase comprehension through culturally and linguistically appropriate education.
Connect clients to relevant community resources, with the goal of enhancing client health and well-being, increasing client satisfaction, and reducing health care costs.
Facilitate and attend meetings between client, family/caregiver(s), care team, payers, and community resources, as needed.
Participate in QI/QA and program planning, activities, data collection, and monitoring.
Assist reception staff with scheduling tasks and completion of intake documentation, including PRAPARE forms.
Administers NOMs assessment, re-assessment, discharge, and assist with other CCBHC grant reporting.
Assist Director and other BH team members with identifying clients with high utilization of services across all care settings; clients with severe mental illness and/or co-occurring disorders, chronic illness, high risk or vulnerability, and other special health care needs.
Recommend Care Coordination services or flag in EHR for monitoring.
Attend relevant training courses/webinars and meetings as necessary.
Provide feedback for the improvement of the Care Coordination Program and Behavioral Health services.
Collaborate with other staff on the interdisciplinary team and throughout the Health Center.

Requirements for a Behavioral Health Care Coordinator with Lutheran Social Services:

Bachelor's degree in healthcare, social work, public health, health education or related healthcare field preferred; or equivalent experience with Community Health Worker training.
Experience in social services required.
Health education experience desirable.
Experience in clinical or community resource setting.
Care coordination and/or case management experience is desirable.
Evidence of essential leadership, communication, education, and counseling skills.
Electronic Health Record experience preferred.
Proficiency with basic software (i.e. Word, Excel, Access, Outlook, PowerPoint, Internet Explorer, etc.).
Knowledge of community services and resources.
Valid Ohio driver's license, access to reliable insured transportation and ability to meet LSS insurance standards required.

As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others.

Benefits for Full-time positions* with Lutheran Social Services include:

Health insurance with 4-plan options!
Tuition Reimbursement Program
403(b) retirement plan with employer matched savings
Dental and Vision insurance
Medical and Childcare Flexible Spending (FSA)
Health Savings Account
PTO and 12 Paid Holidays
Discount Marketplace
Opportunity to make a positive impact on individuals & the community

*some part-time positions may be eligible for some benefits as well

ABOUT Lutheran Social Services:

We put our Mission of Service into action. Every day LSS serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities.

Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.