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Store Team Leader - Retail Customer Experience
L.L.Bean
North Bethesda MD, US
North Bethesda MD, US
Job DescriptionWe invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in.L.L.Bean is currently searching for a Retail Customer Experience Store Team Leader to join the team of our Pike and Rose Retail Store, located in North Bethesda, Maryland. This important position drives business results, directs team talent, supports the store leadership team, and ensures delivery of the legendary L.L.Bean customer experience within an outdoor lifestyle concept retail store. The Store Team Leader also promotes the company's core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance, and Safe and Healthy Living to ensure the integrity of the brand, culture, and mission of L.L.Bean is upheld at all times.This supervisor will have a specialty in Customer Experience:This is a support role under the People area of responsibility for stores.Develops and delivers exciting and engaging store activations, clinics, and demonstrations with an emphasis on Learn, Try, Buy and Enjoy principles.Drive ODP participation for paid programming, unpaid programming / in-store activations, community engagement events, and any mobile or experiential marketing events in market through creative outreach and local marketing events.Markets in-store / in-mall activations through ODP in-store and online calendar, store's Facebook page, and chalkboards.May assist in the interviewing process and provide input into hiring decisions.Act as training lead for store when assigned.    Responsibilities:Training:Supports and trains associates, communicating standards and processes, company policies, and proceduresHas a passion for learning and sharing product knowledge as a tool to build the sale and increase customer loyalty.Delivers GUIDE training for new hires as well as ongoing GUIDE training efforts for year-round team members in conjunction with the exempt leader team. Ensures all guides are performing at a high level and 30-day/ongoing assessments are completed.Supports, directs, and develops store champions (buddies) and experts.Facilitates all new hire product training modules for store or area of responsibility and develops a strategy and execution plan for delivering all seasonal product training materials.Maintains and manages all employee-facing communication including break room messaging, and communication boards. Ensures start-up meetings are occurring, and that content is compelling and inspiring.Total Store Accountability:Aids in the achievement of all financial measures as well as area-specific metrics.Keyholder as required serving as a potential opener/closer for the store.Prepares & communicates daily task responsibilities to staff. Leverages knowledge and strengths to foster growth and development of the teamRecommends adjustment to staffing levels/schedules to meet work requirements.Address and respond to employee issues/conflicts related to day-to-day operations within defined parameters in accordance with company policies and procedures under direction of supervisor.Provides in-the-moment input, feedback, and coaching. If performance concerns exist, hands off to store management for performance management processContributes to Peak planning preparation and readiness. Leverages knowledge and strengths to foster growth and development of the team.Expense management ownership ensuring proper use of resources and adherence to budgetary guidelines with a focus on payroll management.Is an active participant in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.As assigned:Maintains the cash office per policy ensuring proper signatures, accurate reconciliation, and general organization is achieved. Ensure the service hub is fully stocked, free of clutter, and operating effectively. Accountable for cashier execution and efficiency with a focus on service delivery.Customer Experience:Models and fosters an environment where service is the top priority. Enthusiastically seeks opportunities to convert every customer that enters the store continually striving to drive sales and brand loyalty through great service. Rallies the rep team towards the same objectives.Acts as a Leader on Duty as scheduled to drive conversion and sales.Leverages business reports including Qualtrics, variance reporting, and merch group sales to analyze trends, understand wins and identify opportunities. Builds compelling actions to enhance customer loyalty and improve service metrics through introspective business analysis and strong acumen skills.Executes and implements all recognition programs including living the legend efforts, in-store contests, etc.Reviews all forward-looking business events (holidays, promotional weekends, market trends).Develops meaningful activations and selling efforts to drive even greater sales results.Ensures that the sales floor is full, and all sizes are represented by performing regular size audits.Ensures the highest level of fitting room service is occurring driving conversion and UPT.Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.Skills and Qualifications:Associate degree or equivalent with at least 2 plus years of retail experience in relevant retailerExcellent organizational and time management skillsSystems knowledge (POS, Word, Excel) and comfort with social media platformsCapability to build strong partnerships and to work collaboratively to achieve goalsAbility to inspire and motivate othersAbility to maintain a high level of enthusiasm and a positive attitudeDemonstrated interpersonal, written and verbal communication skillsAbility to work a flexible schedule including nights, weekends and holidaysMobility and desire to relocate a plusIf you think you would do great in this role we encourage you to apply, even if you don't meet 100% of the qualifications.If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. Because, when it comes to the outside—we’re all in. Visit llbeancareers.com to learn more.Being outside brings out the best in us, no matter where we come from or what we believe. At L.L.Bean, we value individual differences and encourage our co-workers to be themselves – because  the uniqueness of each individual makes L.L.Bean better.
RETAIL
Full-Time
Retail Sales Associate
Ollie's
Sterling VA, US
Sterling VA, US
Join our team and live the Ollie-tude!: (Ollie’s Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and respect? BE VALUE OBSESSED- Live the “good stuff cheap” mindset. BE COMMITTED- Operate with grit, passion, tenacity, and action. BE GROWING- How do we get better every day? BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere. Ollie’s Associate Benefits: 20% employee discount Flexible Schedule Strong field sales career growth & talent development culture for top performers The Retail Sales Associate assists Ollie's customers and helps to maintain the store appearance. Retail Sales Associates are responsible for all aspects of customer service, merchandising, and store maintenance.  Come join Ollie's 40 year history of retail success and earn a 20% discount on all your Ollie's purchases.  A publicly traded company since 2015, we're 440+ stores strong in 29 states, and intensely focused on increasing our footprint.  Primary Responsibilities: Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. Accurately and efficiently manage cash register transactions. Be an Ollie's store and inventory expert, know our weekly deals and the incredible value we provide our customers. Assist with freight logistics and learn how great retailers merchandise their products. Qualifications: High School diploma or equivalent preferred Happy to train new Associates who may not have 6 months of prior retail experience  Ability to work evenings, weekends, and holidays on a regular basis A positive attitude and team player who wants to delight and serve customers Physical Requirements: Ability to lift and carry up to 50 pounds. Ability to push and pull up to 35 pounds. Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran’s status, disability, or any other legally protected status.
STORE OPERATIONS
Full-Time
Retail Department Manager
Ollie's
Sterling VA, US
Sterling VA, US
Join our team and live the Ollie-tude!: (Ollie’s Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and respect? BE VALUE OBSESSED- Live the “good stuff cheap” mindset. BE COMMITTED- Operate with grit, passion, tenacity, and action. BE GROWING- How do we get better every day? BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere. Ollie’s Associate Benefits: Medical, Dental, Vision, and RX coverage begins after 90 Days of employment 401K, Company match begins at Associate enrollment FSA/HSA (Flexible & Health Savings Account), ways to reduce your taxable income; set aside pre-tax dollars to cover out-of pocket healthcare and dependent care costs Strong field sales career growth & talent development culture for top performers 20% Associate discount on all Ollie’s purchases. The Retail Department Manager grows department sales to achieve the store sales plan. The Retail Department Manager responsibilities include aspects of merchandising, customer service, and store maintenance. Come join our 40-year history of retail success, and earn a 20% discount on all your Ollie's purchases. Primary Responsibilities: Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. Be knowledgeable of all products, promotions, and advertisements to ensure that customer questions can be answered and to assist with selling product Assist with receiving the truck and pricing items. Ensure that all product within the department is merchandised and recovered per the visual merchandise standards. Communicate customer needs to Team Leaders when necessary. Assist with training new Associates. Accurately and efficiently operate the register. Maintain the cleanliness of the overall store, complete any additional responsibilities, and/or duties as assigned. Qualifications: Minimum of six months’ retail experience in a mid-size to large retail service-oriented business preferred.  Ability to work evenings, weekends, and holidays on a regular basis.  Must have a positive attitude and the ability to interact well with customers and Associates. Physical Requirements: Ability to lift and carry up to 50 pounds. Ability to push and pull up to 35 pounds. Ability to stand for extended periods and work in a safe manner Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran’s status, disability, or any other legally protected status.  
STORE OPERATIONS
Full-Time
Hair Stylist - Cascades Overlook
Great Clips
Sterling VA, US
Sterling VA, US
Join a locally owned Great Clips® salon, the world’s largest salon brand, and be one of the GREATS! Whether you’re new to the industry or have years behind the chair…great opportunities await!!Guaranteed Hourly Effective Wages Overtime (x1.5 Salary) A steady flow of customers - no current clientele required Paid Time Off/ Vacation plan 15% Retails bonus 6th working day bonus 40% Employee discount $100 Medical Insurance Assistance $15 GYM Membership reimbursement Several performance-based bonuses Free Online, Virtual & In-person TrainingBring Your Skills and We’ll Provide*:A steady flow of customers - no current clientele requiredGuaranteed hourly wages and tipsFlexible scheduling that fits your needs (full-time and part-time shifts may be available)Opportunities to sharpen your shears…err we mean skills, with award-winning technical training and ongoing educationPotential career advancement opportunities to help you achieve your unique career goals. Want to be a salon manager, trainer, or part of an artistic design team? You can make that happen.The ability for you to make an impact in your communityThe recognition you deserve for a job well done*Additional benefits vary by salon location.Hair Stylist/Barber Qualifications:Cosmetology and/or Barber License (licensing requirements vary by state/province)The passion to build genuine connections with customers and provide GREAT haircutsThe desire to deliver a consistent Great Clips® brand experience (don’t worry, training is provided)The ability to work with teammates to develop a supportive and positive salon vibePut your passion and skills to use in a rewarding position with a Great Clips® salon team. JOIN THE TEAM TODAY!
Full-Time
Hair Stylist - Brambleton Town Center
Great Clips
Brambleton VA, US
Brambleton VA, US
Join a locally owned Great Clips® salon, the world’s largest salon brand, and be one of the GREATS! Whether you’re new to the industry or have years behind the chair…great opportunities await!!Guaranteed Hourly Effective Wages Overtime (x1.5 Salary) A steady flow of customers - no current clientele required Paid Time Off/ Vacation plan 15% Retails bonus 6th working day bonus 40% Employee discount $100 Medical Insurance Assistance $15 GYM Membership reimbursement Several performance-based bonuses Free Online, Virtual & In-person TrainingBring Your Skills and We’ll Provide*:A steady flow of customers - no current clientele requiredGuaranteed hourly wages and tipsFlexible scheduling that fits your needs (full-time and part-time shifts may be available)Opportunities to sharpen your shears…err we mean skills, with award-winning technical training and ongoing educationPotential career advancement opportunities to help you achieve your unique career goals. Want to be a salon manager, trainer, or part of an artistic design team? You can make that happen.The ability for you to make an impact in your communityThe recognition you deserve for a job well done*Additional benefits vary by salon location.Hair Stylist/Barber Qualifications:Cosmetology and/or Barber License (licensing requirements vary by state/province)The passion to build genuine connections with customers and provide GREAT haircutsThe desire to deliver a consistent Great Clips® brand experience (don’t worry, training is provided)The ability to work with teammates to develop a supportive and positive salon vibePut your passion and skills to use in a rewarding position with a Great Clips® salon team. JOIN THE TEAM TODAY!
Full-Time
Hair Stylist - Peacock Market Plaza
Great Clips
South Riding VA, US
South Riding VA, US
Join a locally owned Great Clips® salon, the world’s largest salon brand, and be one of the GREATS! Whether you’re new to the industry or have years behind the chair…great opportunities await!!Guaranteed Hourly Effective Wages Overtime (x1.5 Salary) A steady flow of customers - no current clientele required Paid Time Off/ Vacation plan 15% Retails bonus 6th working day bonus 40% Employee discount $100 Medical Insurance Assistance $15 GYM Membership reimbursement Several performance-based bonuses Free Online, Virtual & In-person TrainingBring Your Skills and We’ll Provide*:A steady flow of customers - no current clientele requiredGuaranteed hourly wages and tipsFlexible scheduling that fits your needs (full-time and part-time shifts may be available)Opportunities to sharpen your shears…err we mean skills, with award-winning technical training and ongoing educationPotential career advancement opportunities to help you achieve your unique career goals. Want to be a salon manager, trainer, or part of an artistic design team? You can make that happen.The ability for you to make an impact in your communityThe recognition you deserve for a job well done*Additional benefits vary by salon location.Hair Stylist/Barber Qualifications:Cosmetology and/or Barber License (licensing requirements vary by state/province)The passion to build genuine connections with customers and provide GREAT haircutsThe desire to deliver a consistent Great Clips® brand experience (don’t worry, training is provided)The ability to work with teammates to develop a supportive and positive salon vibePut your passion and skills to use in a rewarding position with a Great Clips® salon team. JOIN THE TEAM TODAY!
Full-Time
Hair Stylist - Broadlands Marketplace
Great Clips
Ashburn VA, US
Ashburn VA, US
Join a locally owned Great Clips® salon, the world’s largest salon brand, and be one of the GREATS! Whether you’re new to the industry or have years behind the chair…great opportunities await!!Guaranteed Hourly Effective Wages Overtime (x1.5 Salary) A steady flow of customers - no current clientele required Paid Time Off/ Vacation plan 15% Retails bonus 6th working day bonus 40% Employee discount $100 Medical Insurance Assistance $15 GYM Membership reimbursement Several performance-based bonuses Free Online, Virtual & In-person TrainingBring Your Skills and We’ll Provide*:A steady flow of customers - no current clientele requiredGuaranteed hourly wages and tipsFlexible scheduling that fits your needs (full-time and part-time shifts may be available)Opportunities to sharpen your shears…err we mean skills, with award-winning technical training and ongoing educationPotential career advancement opportunities to help you achieve your unique career goals. Want to be a salon manager, trainer, or part of an artistic design team? You can make that happen.The ability for you to make an impact in your communityThe recognition you deserve for a job well done*Additional benefits vary by salon location.Hair Stylist/Barber Qualifications:Cosmetology and/or Barber License (licensing requirements vary by state/province)The passion to build genuine connections with customers and provide GREAT haircutsThe desire to deliver a consistent Great Clips® brand experience (don’t worry, training is provided)The ability to work with teammates to develop a supportive and positive salon vibePut your passion and skills to use in a rewarding position with a Great Clips® salon team. JOIN THE TEAM TODAY!
Full-Time
Full Time Lead Product Demonstrator in BJ's Wholesale Club
Advantage Solutions
Gainesville VA, US
Gainesville VA, US
Do you enjoy engaging with people and have customer service, retail, or food service experience? Our Full Time Lead role may be right for you! In this role you will support a team of Product Demonstrators, assist management with daily operations and conduct product demonstrations as needed. You:Are looking to make $14.50 per hourAre 18 or olderAre available to work at least 32 hours per week Wednesday to Sunday, typically shifts are 9am-6pmAble to use your smartphone or tablet to record work, as neededFull-Time Associates also receive: Full-Time Benefits (Medical, Dental, Vision, Life)401(k) with company matchTraining and Career DevelopmentGenerous Paid Time-OffEarly Wage AccessVarious employee discount programs
PRODUCT AND EVENT DEMONSTRATIONS
Full-Time
In-Store Lead Product Sample Representative
Advantage Solutions
Leesburg VA, US
Leesburg VA, US
Job DescriptionDo you enjoy engaging with people and have customer service, retail, or food service experience? Our Part Time Lead role may be right for you! In this role you will support a team of Product Demonstrators, assist management with daily operations and conduct product demonstrations as needed. You:Are looking to make $17.00 per hourAre 18 or olderAre able to stand for 4-6 hours working in a retail environmentAre available to work 30 hours per week, typically shifts are mid-day Friday-MondayAre able to use your smartphone or tablet to record work, as neededWe provide ongoing training and team support to help you succeed. We also offer competitive pay, early wage access and a variety of employee discount resources. Apply Today!
BUSINESS
Full-Time
Retail Parts Pro
Advance Auto Parts
Sterling VA, US
Sterling VA, US
Job DescriptionWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.What is a Retail Parts Pro?Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.Primary Responsibilities• Provide GAS2 selling experience for DIY customer visits and phone calls• Achieve personal / store sales goals and service objectives• Manage DIY services including battery installation, testing, wiper installs, etc.• Ensure high standards of customer service and store appearance standards• Key holder responsibilities (task assignment and completion, safety, open/close duties)Secondary Responsibilities• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot• Provide DIY services including battery installation, testing, wiper installs, etc.Success Factors• Friendly communication• Ability to locate and stock parts• Safety knowledge and skills• Operating inventory systems and store equipment• Parts and automotive system knowledge skills• Operating POS and Parts lookup systems• Expert at testing and diagnostic equipment for DIY services• ASE P2 certified or ASE ready equivalent• Advanced solution, project and product quality recommendation ability• Advanced parts lookup and sourcing• Advanced selling skills for DIYEssential Job Skills Necessary for Success as a Retail Parts Pro• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence• Understand and execute instructions furnished in written, oral, or diagram form• Successfully complete the Parts Knowledge Assessment• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals• Use Microsoft software effectively (Word, Excel required)• Strong organizational skills• Ability to work an assortment of days, evenings, and weekends as neededPrior Experience that Sets a Retail Parts Pro up for Success3-5 years of prior automotive parts experienceProven sales ability with past experience in fulfillment of customer transactionsEducationCertificates, Licenses, RegistrationsMust have a valid driver's licenseASE certification preferred, but not requiredPhysical DemandsWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.
Full-Time
Store Manager Sally Beauty 10410
Sally Beauty
Gainesville VA, US
Gainesville VA, US
Overview SALLY STORE MANAGER:Are you a proven leader with a strong drive to succeed?  Do you believe it is important to work hard but also have fun doing it?  As a Store Manager, we want you to bring your leadership, talents, and experience to a team-oriented and dynamic environment. Our managers are customer focused, role models and coaches who drive results and the development of our associates.Sally Beauty is one of the largest hair and beauty suppliers in the world, and we are on a mission to empower our customers to express themselves through hair. At Sally – We want to inspire a more colorful, confident, and welcoming world.Your primary role as a Store Manager: When it comes to the customer experience – it all starts with you.  Your role is to manage talent, inspire your team and make sure every customer comes away with a great experience. You will help ensure that your store meets or exceeds sales goals by overseeing all store operations with an emphasis on maintaining assigned budget, controlling expenses, growing sales, and managing inventory.   You will protect customers, associates, and store assets by ensuring that all staff follows safety and security rules and procedures, as well as Company policies. Foster an environment of diversity, inclusion and belonging.Qualifications to be a Store Manager High School Diploma or equivalent preferred Minimum 3+ years retail sales/customer service experience preferred At least 1+ year(s) prior management experience preferred Ability to lead or support a team of associates to meet business objectives Can effectively communicate with team and management Must have scheduling availability to meet the needs of the business Cosmetology license desirable, but not requiredWhy you’ll love working here Our associates and customers are creative and passionate about beauty. Flexible work schedules  Generous product discount and free sample products. Great training and education regarding our products. Opportunity for career growth within the company. You may qualify for one or more of the following – medical, dental, vision, 401k, vacation, sick and holiday time depending on the average hours worked. Working Conditions / Physical Requirements The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time. The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.SBH, Inc. is an Equal Opportunity Employer.  In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. RequiredPreferredJob IndustriesRetail
RETAIL
Full-Time
Full-Time Store Associate
Aldi
Sterling VA, US
Sterling VA, US
As a Store Associate, you’ll be responsible for merchandising and stocking product, cashiering, and cleaning to keep the store looking its best. You’ll enhance the customer shopping experience by working collaboratively with the ALDI team and providing exceptional customer service. Position Type: Full-Time Average Hours: 32-40 hours per week Starting Wage: $19.00 per hour Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. • Processes customer purchases, perform general cleaning duties, stocks shelves and merchandise displays neatly• Provide exceptional customer service, assisting customers with their shopping experience • Collaborate with team members and communicate clearly to the store management team• Provide feedback to management on all products, inventory losses, scanning errors, and general issues• Participate in taking store inventory counts according to guidelines and monitoring inventory for accuracy• Adheres to cash policies and procedures to minimize losses• Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data• Other duties as assigned Physical Demands: • Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights• Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store• Must be able to perform duties with or without reasonable accommodation Qualifications: • You must be 18 years of age or older to be employed for this role at ALDI• Ability to provide prompt and courteous customer service• Ability to operate a cash register efficiently and accurately• Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler• Ability to perform general cleaning duties to company standards• Ability to interpret and apply company policies and procedures• Excellent verbal and written communication skills• Ability to work both independently and within a team environment• Ability to stay organized, give attention to detail, follow instructions and multi-task in a professional and efficient manner• Meet any state and local requirements for handling and selling alcoholic beverages Education and Experience: • High School Diploma or equivalent preferred• Prior work experience in a retail environment preferred• A combination of education and experience providing equivalent knowledgeALDI offers competitive wages and benefits, including: 401(k) Plan Company 401(k) Matching Contributions Employee Assistance Program (EAP) PerkSpot National Discount Program In addition, eligible employees are offered: Medical, Prescription, Dental & Vision Insurance Generous Vacation Time & 7 Paid Holidays Up to 6 Weeks Paid Parental Leave at 100% of pay Up to 2 Weeks Paid Caregiver Leave at 100% of pay Short and Long-Term Disability Insurance Life, Dependent Life and AD&D Insurance Voluntary Term Life InsuranceClick here to learn more about the benefits ALDI has to offerALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
Full-Time
Full-Time Store Associate
Aldi
Ashburn VA, US
Ashburn VA, US
As a Store Associate, you’ll be responsible for merchandising and stocking product, cashiering, and cleaning to keep the store looking its best. You’ll enhance the customer shopping experience by working collaboratively with the ALDI team and providing exceptional customer service. Position Type: Full-Time Average Hours: 32-40 hours per week Starting Wage: $19.00 per hour Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. • Processes customer purchases, perform general cleaning duties, stocks shelves and merchandise displays neatly• Provide exceptional customer service, assisting customers with their shopping experience • Collaborate with team members and communicate clearly to the store management team• Provide feedback to management on all products, inventory losses, scanning errors, and general issues• Participate in taking store inventory counts according to guidelines and monitoring inventory for accuracy• Adheres to cash policies and procedures to minimize losses• Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data• Other duties as assigned Physical Demands: • Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights• Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store• Must be able to perform duties with or without reasonable accommodation Qualifications: • You must be 18 years of age or older to be employed for this role at ALDI• Ability to provide prompt and courteous customer service• Ability to operate a cash register efficiently and accurately• Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler• Ability to perform general cleaning duties to company standards• Ability to interpret and apply company policies and procedures• Excellent verbal and written communication skills• Ability to work both independently and within a team environment• Ability to stay organized, give attention to detail, follow instructions and multi-task in a professional and efficient manner• Meet any state and local requirements for handling and selling alcoholic beverages Education and Experience: • High School Diploma or equivalent preferred• Prior work experience in a retail environment preferred• A combination of education and experience providing equivalent knowledgeALDI offers competitive wages and benefits, including: 401(k) Plan Company 401(k) Matching Contributions Employee Assistance Program (EAP) PerkSpot National Discount Program In addition, eligible employees are offered: Medical, Prescription, Dental & Vision Insurance Generous Vacation Time & 7 Paid Holidays Up to 6 Weeks Paid Parental Leave at 100% of pay Up to 2 Weeks Paid Caregiver Leave at 100% of pay Short and Long-Term Disability Insurance Life, Dependent Life and AD&D Insurance Voluntary Term Life InsuranceClick here to learn more about the benefits ALDI has to offerALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
Full-Time
Retail Parts Pro
Advance Auto Parts
Chantilly VA, US
Chantilly VA, US
Job DescriptionWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.What is a Retail Parts Pro?Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.Primary Responsibilities• Provide GAS2 selling experience for DIY customer visits and phone calls• Achieve personal / store sales goals and service objectives• Manage DIY services including battery installation, testing, wiper installs, etc.• Ensure high standards of customer service and store appearance standards• Key holder responsibilities (task assignment and completion, safety, open/close duties)Secondary Responsibilities• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot• Provide DIY services including battery installation, testing, wiper installs, etc.Success Factors• Friendly communication• Ability to locate and stock parts• Safety knowledge and skills• Operating inventory systems and store equipment• Parts and automotive system knowledge skills• Operating POS and Parts lookup systems• Expert at testing and diagnostic equipment for DIY services• ASE P2 certified or ASE ready equivalent• Advanced solution, project and product quality recommendation ability• Advanced parts lookup and sourcing• Advanced selling skills for DIYEssential Job Skills Necessary for Success as a Retail Parts Pro• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence• Understand and execute instructions furnished in written, oral, or diagram form• Successfully complete the Parts Knowledge Assessment• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals• Use Microsoft software effectively (Word, Excel required)• Strong organizational skills• Ability to work an assortment of days, evenings, and weekends as neededPrior Experience that Sets a Retail Parts Pro up for Success3-5 years of prior automotive parts experienceProven sales ability with past experience in fulfillment of customer transactionsEducationCertificates, Licenses, RegistrationsMust have a valid driver's licenseASE certification preferred, but not requiredPhysical DemandsWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. California Residents click below for Privacy Notice:http://www.worldpaccareers.com/uploads/2/4/0/4/24047148/advance_auto_parts_--_california_candidate_privacy_notice.pdf
Full-Time
Part Time Demo Team Lead in Walmart
Advantage Solutions
Sterling VA, US
Sterling VA, US
Job DescriptionDo you enjoy engaging with people and have customer service, retail, or food service experience? Our Part Time Lead role may be right for you! In this role you will support a team of Product Demonstrators, assist management with daily operations and conduct product demonstrations as needed. You:Are looking to make $17.00 per hourAre 18 or olderAre able to stand for 4-6 hours working in a retail environmentAre available to work 30 hours per week, typically shifts are mid-day Friday-MondayAre able to use your smartphone or tablet to record work, as neededWe provide ongoing training and team support to help you succeed. We also offer competitive pay, early wage access and a variety of employee discount resources. Apply Today!
RETAIL
Part-Time
Retail Sales Associate
Verizon
Germantown MD, US
Germantown MD, US
When you join VerizonVerizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.What you'll be doing...As a full-time Verizon Retail Sales Associate, you'll have the opportunity to control your career in one of our retail stores. In this role you will: Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to meet our customers where they are.Build customer connections by asking the right questions to uncover individual needs.Offer a complete top-down sales solution to provide product insights and solution recommendations. Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions. Assist with merchandising and operational functions.Support other Verizon stores within close proximity (based on business needs).We're hiring immediately for this entry-level position! Join today and earn from $43,000 to $56,000 a year, which includes base pay as well as team-based commission and opportunities to earn individual incentives. Compensation is based on geography and full time benefits start on day one. Our comprehensive benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefits, up to 6% 401(k) match, stock awards, more than four weeks of paid time off (vacation, holidays, and personal days), discounts on Verizon products and services, up to four months of paid parental leave, up to $8K per year in tuition assistance, plus other incentives, we've got you covered with our total rewards package which begins on day one.Join today and be eligible for a $2,500 sign-on bonus!* *External candidates for this role may be eligible for a $2500 sign-on bonus, paid at 50% after 1 month of employment and 50% after 9 months of employment, subject to the terms and conditions of the bonus agreement. What we're looking for...You'll need to have: High school diploma or GED.One or more years of work experience.Willingness to work evenings, weekends, and holidays.Willingness to work additional shifts, if necessary, typically during the summer months, November through December, and/or during peak vacation periods. Even better if you have one or more of the following: Associate's degree.Customer service and/or retail sales experience.Demonstrated experience communicating with customers to find solutions. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. After you apply...You may be required to take an assessment. It takes about 20 minutes to complete. If you're selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions.Where you'll be workingIn this worksite-based role, you'll work onsite at a defined location(s).Scheduled Weekly Hours40Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Full-Time
Full-Time Store Associate
Aldi
Gaithersburg MD, US
Gaithersburg MD, US
As a Store Associate, you’ll be responsible for merchandising and stocking product, cashiering, and cleaning to keep the store looking its best. You’ll enhance the customer shopping experience by working collaboratively with the ALDI team and providing exceptional customer service. Position Type: Full-Time Average Hours: 32-40 hours per week Starting Wage: $19.00 per hour Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. • Processes customer purchases, perform general cleaning duties, stocks shelves and merchandise displays neatly• Provide exceptional customer service, assisting customers with their shopping experience • Collaborate with team members and communicate clearly to the store management team• Provide feedback to management on all products, inventory losses, scanning errors, and general issues• Participate in taking store inventory counts according to guidelines and monitoring inventory for accuracy• Adheres to cash policies and procedures to minimize losses• Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data• Other duties as assigned Physical Demands: • Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights• Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store• Must be able to perform duties with or without reasonable accommodation Qualifications: • You must be 18 years of age or older to be employed for this role at ALDI• Ability to provide prompt and courteous customer service• Ability to operate a cash register efficiently and accurately• Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler• Ability to perform general cleaning duties to company standards• Ability to interpret and apply company policies and procedures• Excellent verbal and written communication skills• Ability to work both independently and within a team environment• Ability to stay organized, give attention to detail, follow instructions and multi-task in a professional and efficient manner• Meet any state and local requirements for handling and selling alcoholic beverages Education and Experience: • High School Diploma or equivalent preferred• Prior work experience in a retail environment preferred• A combination of education and experience providing equivalent knowledgeALDI offers competitive wages and benefits, including: 401(k) Plan Company 401(k) Matching Contributions Employee Assistance Program (EAP) PerkSpot National Discount Program In addition, eligible employees are offered: Medical, Prescription, Dental & Vision Insurance Generous Vacation Time & 7 Paid Holidays Up to 6 Weeks Paid Parental Leave at 100% of pay Up to 2 Weeks Paid Caregiver Leave at 100% of pay Short and Long-Term Disability Insurance Life, Dependent Life and AD&D Insurance Voluntary Term Life InsuranceClick here to learn more about the benefits ALDI has to offerALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
Full-Time
Retail Store Manager
Tecovas
Fairfax VA, US
Fairfax VA, US
Job DescriptionJob DescriptionTecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We're looking for a Full-Time Store Manager to join our team. As a Tecovas Retail Store Manager you will lead and inspire by taking a forward-thinking and Omni channel approach to the retail experience. Through genuine customer service, you will drive sales and create an environment that is engaging and inspiring to the customer.Responsibilities will include:LEADERSHIP & TEAM MANAGEMENTContinuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized succession paths.Take responsibility for own development and professional growth; identify and train role replacement in preparation for career progressionDevelop training plans that build skills and expertise and coach team members by providing timely and specific feedback to create a culture of action and accountabilityInspire teams through shared fate, creativity, empathy, and empowerment, tailoring motivation to the individual and leveraging the strengths of the team. Act as a brand ambassador reflective of the company valuesCUSTOMER EXPERIENCECustomer Engagement: Cultivate an environment of genuine customer connection by being highly focused on delivering exceptional customer experiences that are engaging, efficient and personalizedRetail Experience: challenge and inspire the team to elevate every aspect of the store experience through service, merchandising, and display to create a compelling atmosphere for the customerLead Change & Innovation: lead and support new ideas and initiatives to evolve the retail experience for the customer; drive sales and provide a store experience unique to TecovasVISUAL & BUSINESS OPERATIONSAnalyze sales and product to identify and interpret business opportunities for the store, customer and marketEffectively delegate and guide teams while at the same time allowing others the creativity to succeed by making strategic, business-impacting decisionsCollaborate with key partners to lead timely and effective execution of store controls and operating standards while assuming accountability for the store's profitabilityManage visual execution while collaborating with key partners to assess timely and effective execution of store structure, display, merchandising while assuming accountability for the store's profitabilityCOMMUNICATION & RELATIONSHIPSSet clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standardsFoster a culture of strong communication and teamwork in order to ensure a seamless balance of operational, visual and customer priorities and to facilitate problem-solvingEncourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared visionQualifications:5+ years Retail Store Management experience (Multi-Unit Management experience highly desired)Exceptional leadership, selling, and customer service skillsStrong organizational skills and attention to detailStrong merchant skills and a history of delivering financial resultsProven record of hiring and developing great talentExperienced in coaching, counseling & conflict resolutionIndependent, proactive, results-driven work ethicUtmost character, honesty, and transparencyRequirements:High School Diploma required (College Degree preferred)Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory. Ability to deliver excellent customer service while implementing loss prevention practicesAble to lift up to 30lbs regularlyAble to regularly perform store maintenance tasksMust have reliable transportationMust be available to work weekends (Friday, Saturday and Sunday), evenings and holidays as neededFull-Time Benefits:Competitive Salary + Potential Quarterly Bonus99% health and 100% dental & vision insurance premium coverage for employee and dependentsFree Boots!​About Us:Tecovas was born out of a love for cowboy boots, their time-honored craftsmanship, rich materials that last, and traditional styling that always looks good. Each pair of Tecovas boots is crafted by hand in over 200 steps. It's not the easiest or cheapest method, but we're committed to classic construction techniques that stand the test of time. With 30 retail stores (and counting) across the Austin, Dallas and Southeast regions, we're bringing western goods into new frontiers and aim to be the most welcoming brand in western. We're certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we're headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual "on-site" interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you're on the fence, just give it a try! Hiring process and disclaimer: Should you receive an offer from us after going through the interview process, a background check will be conducted prior to onboarding. The results of a background check are evaluated as part of the hiring process, but this does not mean that you will not be considered for the job based upon the results. We are an equal opportunity employer and we encourage everyone to apply!
RETAIL
Full-Time
Immediately Hiring Store Associate
Aldi
Rockville MD, US
Rockville MD, US
As a Store Associate, you’ll be responsible for merchandising and stocking product, cashiering, and cleaning to keep the store looking its best. You’ll enhance the customer shopping experience by working collaboratively with the ALDI team and providing exceptional customer service. Position Type: Full-Time Average Hours: 32-40 hours per week Starting Wage: $19.00 per hour Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. • Processes customer purchases, perform general cleaning duties, stocks shelves and merchandise displays neatly• Provide exceptional customer service, assisting customers with their shopping experience • Collaborate with team members and communicate clearly to the store management team• Provide feedback to management on all products, inventory losses, scanning errors, and general issues• Participate in taking store inventory counts according to guidelines and monitoring inventory for accuracy• Adheres to cash policies and procedures to minimize losses• Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data• Other duties as assigned Physical Demands: • Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights• Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store• Must be able to perform duties with or without reasonable accommodation Qualifications: • You must be 18 years of age or older to be employed for this role at ALDI• Ability to provide prompt and courteous customer service• Ability to operate a cash register efficiently and accurately• Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler• Ability to perform general cleaning duties to company standards• Ability to interpret and apply company policies and procedures• Excellent verbal and written communication skills• Ability to work both independently and within a team environment• Ability to stay organized, give attention to detail, follow instructions and multi-task in a professional and efficient manner• Meet any state and local requirements for handling and selling alcoholic beverages Education and Experience: • High School Diploma or equivalent preferred• Prior work experience in a retail environment preferred• A combination of education and experience providing equivalent knowledgeALDI offers competitive wages and benefits, including: 401(k) Plan Company 401(k) Matching Contributions Employee Assistance Program (EAP) PerkSpot National Discount Program In addition, eligible employees are offered: Medical, Prescription, Dental & Vision Insurance Generous Vacation Time & 7 Paid Holidays Up to 6 Weeks Paid Parental Leave at 100% of pay Up to 2 Weeks Paid Caregiver Leave at 100% of pay Short and Long-Term Disability Insurance Life, Dependent Life and AD&D Insurance Voluntary Term Life InsuranceClick here to learn more about the benefits ALDI has to offerALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
Full-Time
Retail Parts PRO
Advance Auto Parts
Purcellville VA, US
Purcellville VA, US
Job DescriptionWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.What is a Retail Parts Pro?Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.Primary Responsibilities• Provide GAS2 selling experience for DIY customer visits and phone calls• Achieve personal / store sales goals and service objectives• Manage DIY services including battery installation, testing, wiper installs, etc.• Ensure high standards of customer service and store appearance standards• Key holder responsibilities (task assignment and completion, safety, open/close duties)Secondary Responsibilities• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot• Provide DIY services including battery installation, testing, wiper installs, etc.Success Factors• Friendly communication• Ability to locate and stock parts• Safety knowledge and skills• Operating inventory systems and store equipment• Parts and automotive system knowledge skills• Operating POS and Parts lookup systems• Expert at testing and diagnostic equipment for DIY services• ASE P2 certified or ASE ready equivalent• Advanced solution, project and product quality recommendation ability• Advanced parts lookup and sourcing• Advanced selling skills for DIYEssential Job Skills Necessary for Success as a Retail Parts Pro• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence• Understand and execute instructions furnished in written, oral, or diagram form• Successfully complete the Parts Knowledge Assessment• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals• Use Microsoft software effectively (Word, Excel required)• Strong organizational skills• Ability to work an assortment of days, evenings, and weekends as neededPrior Experience that Sets a Retail Parts Pro up for Success3-5 years of prior automotive parts experienceProven sales ability with past experience in fulfillment of customer transactionsEducationCertificates, Licenses, RegistrationsMust have a valid driver's licenseASE certification preferred, but not requiredPhysical DemandsWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. California Residents click below for Privacy Notice:http://www.worldpaccareers.com/uploads/2/4/0/4/24047148/advance_auto_parts_--_california_candidate_privacy_notice.pdf
Full-Time
Store Team Leader - Retail Customer Experience
L.L.Bean
North Bethesda MD, US | 20 miles away
No experience required
Salary not disclosed
Urgently Hiring
29 days ago

Job Description

Job Description

We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in.

L.L.Bean is currently searching for a Retail Customer Experience Store Team Leader to join the team of our Pike and Rose Retail Store, located in North Bethesda, Maryland.

This important position drives business results, directs team talent, supports the store leadership team, and ensures delivery of the legendary L.L.Bean customer experience within an outdoor lifestyle concept retail store. The Store Team Leader also promotes the company's core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance, and Safe and Healthy Living to ensure the integrity of the brand, culture, and mission of L.L.Bean is upheld at all times.

This supervisor will have a specialty in Customer Experience:

  • This is a support role under the People area of responsibility for stores.
  • Develops and delivers exciting and engaging store activations, clinics, and demonstrations with an emphasis on Learn, Try, Buy and Enjoy principles.
  • Drive ODP participation for paid programming, unpaid programming / in-store activations, community engagement events, and any mobile or experiential marketing events in market through creative outreach and local marketing events.
  • Markets in-store / in-mall activations through ODP in-store and online calendar, store's Facebook page, and chalkboards.
  • May assist in the interviewing process and provide input into hiring decisions.
  • Act as training lead for store when assigned.    

Responsibilities:

Training:

  • Supports and trains associates, communicating standards and processes, company policies, and procedures
  • Has a passion for learning and sharing product knowledge as a tool to build the sale and increase customer loyalty.
  • Delivers GUIDE training for new hires as well as ongoing GUIDE training efforts for year-round team members in conjunction with the exempt leader team. Ensures all guides are performing at a high level and 30-day/ongoing assessments are completed.
  • Supports, directs, and develops store champions (buddies) and experts.
  • Facilitates all new hire product training modules for store or area of responsibility and develops a strategy and execution plan for delivering all seasonal product training materials.
  • Maintains and manages all employee-facing communication including break room messaging, and communication boards. Ensures start-up meetings are occurring, and that content is compelling and inspiring.

Total Store Accountability:

  • Aids in the achievement of all financial measures as well as area-specific metrics.
  • Keyholder as required serving as a potential opener/closer for the store.
  • Prepares & communicates daily task responsibilities to staff. Leverages knowledge and strengths to foster growth and development of the team
  • Recommends adjustment to staffing levels/schedules to meet work requirements.
  • Address and respond to employee issues/conflicts related to day-to-day operations within defined parameters in accordance with company policies and procedures under direction of supervisor.
  • Provides in-the-moment input, feedback, and coaching. If performance concerns exist, hands off to store management for performance management process
  • Contributes to Peak planning preparation and readiness. 
  • Leverages knowledge and strengths to foster growth and development of the team.
  • Expense management ownership ensuring proper use of resources and adherence to budgetary guidelines with a focus on payroll management.
  • Is an active participant in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
  • As assigned:
    • Maintains the cash office per policy ensuring proper signatures, accurate reconciliation, and general organization is achieved. 
    • Ensure the service hub is fully stocked, free of clutter, and operating effectively. 
    • Accountable for cashier execution and efficiency with a focus on service delivery.

Customer Experience:

  • Models and fosters an environment where service is the top priority. Enthusiastically seeks opportunities to convert every customer that enters the store continually striving to drive sales and brand loyalty through great service. Rallies the rep team towards the same objectives.
  • Acts as a Leader on Duty as scheduled to drive conversion and sales.
  • Leverages business reports including Qualtrics, variance reporting, and merch group sales to analyze trends, understand wins and identify opportunities. Builds compelling actions to enhance customer loyalty and improve service metrics through introspective business analysis and strong acumen skills.
  • Executes and implements all recognition programs including living the legend efforts, in-store contests, etc.
  • Reviews all forward-looking business events (holidays, promotional weekends, market trends).
  • Develops meaningful activations and selling efforts to drive even greater sales results.
  • Ensures that the sales floor is full, and all sizes are represented by performing regular size audits.
  • Ensures the highest level of fitting room service is occurring driving conversion and UPT.


Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

Skills and Qualifications:

  • Associate degree or equivalent with at least 2 plus years of retail experience in relevant retailer
  • Excellent organizational and time management skills
  • Systems knowledge (POS, Word, Excel) and comfort with social media platforms
  • Capability to build strong partnerships and to work collaboratively to achieve goals
  • Ability to inspire and motivate others
  • Ability to maintain a high level of enthusiasm and a positive attitude
  • Demonstrated interpersonal, written and verbal communication skills
  • Ability to work a flexible schedule including nights, weekends and holidays
  • Mobility and desire to relocate a plus

If you think you would do great in this role we encourage you to apply, even if you don't meet 100% of the qualifications.

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. Because, when it comes to the outside—we’re all in. Visit llbeancareers.com to learn more.

Being outside brings out the best in us, no matter where we come from or what we believe. At L.L.Bean, we value individual differences and encourage our co-workers to be themselves – because  the uniqueness of each individual makes L.L.Bean better.